{"id":82550,"date":"2021-03-30T18:17:39","date_gmt":"2021-03-30T18:17:39","guid":{"rendered":"https:\/\/onedesk.com\/videos\/fusions-billets\/"},"modified":"2021-05-14T17:28:12","modified_gmt":"2021-05-14T17:28:12","slug":"fusions-billets","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/fusions-billets\/","title":{"rendered":"Fusionner des billets"},"content":{"rendered":"<h2><strong>Transcription:<\/strong><\/h2>\n<p>Il peut arriver que vous obteniez des doublons du m\u00eame ticket dans votre compte. Cela peut \u00eatre d\u00fb au fait que plusieurs clients soumettent le m\u00eame probl\u00e8me ou demandent la m\u00eame fonctionnalit\u00e9. Dans ces circonstances, vous souhaiterez peut-\u00eatre fusionner ces tickets. Voici comment proc\u00e9der.<\/p>\n<p>Tout d&#8217;abord, s\u00e9lectionnez les tickets que vous souhaitez fusionner et dans le menu Actions, s\u00e9lectionnez &#8220;plus d&#8217;options&#8221; et &#8220;fusionner les \u00e9l\u00e9ments&#8221;.<\/p>\n<p>Vous devez maintenant d\u00e9cider des modifications que vous souhaitez apporter aux \u00e9l\u00e9ments \u00e0 fusionner. Par exemple, vous pouvez modifier \u00abl&#8217;\u00e9tat d&#8217;ach\u00e8vement de l&#8217;\u00e9tat du cycle de vie\u00bb. Si vous ne souhaitez pas effectuer ces modifications, vous pouvez les r\u00e9initialiser \u00e0 l&#8217;\u00e9tat inchang\u00e9. Vous pouvez \u00e9galement cr\u00e9er une conversation sur les \u00e9l\u00e9ments \u00e0 fusionner. Par d\u00e9faut, nous publions un message qui permet au client de savoir que l&#8217;\u00e9l\u00e9ment a \u00e9t\u00e9 fusionn\u00e9 mais il continuera \u00e0 recevoir des notifications. Vous pouvez \u00e9galement lier les \u00e9l\u00e9ments \u00e0 fusionner dans l&#8217;\u00e9l\u00e9ment en cours de fusion.<\/p>\n<p>Ensuite, s\u00e9lectionnez l&#8217;\u00e9l\u00e9ment dans lequel vous souhaitez fusionner. Par exemple, je vais choisir de fusionner dans celui-ci ici. Vous pouvez d\u00e9sormais choisir de copier ou non les pi\u00e8ces jointes, de copier les descriptions, de d\u00e9placer les conversations ou de cr\u00e9er une nouvelle conversation. Dans ce cas, nous allons publier un message interne qui indique \u00e0 tous les utilisateurs qui le consultent que cet \u00e9l\u00e9ment a \u00e9t\u00e9 fusionn\u00e9 dans un autre \u00e9l\u00e9ment.<\/p>\n<p>Une chose importante \u00e0 noter est que vos automatisations de flux de travail seront d\u00e9sactiv\u00e9es pendant cette fusion. Cela signifie que les changements de statut ici n&#8217;enverront pas de notifications suppl\u00e9mentaires. Cliquez ensuite sur fusionner, confirmez et votre fusion a eu lieu.<\/p>\n<p>Les \u00e9l\u00e9ments s\u00e9lectionn\u00e9s \u00e0 fusionner ont \u00e9t\u00e9 ferm\u00e9s, d\u00e9finis sur 100%, et leurs propri\u00e9t\u00e9s ont \u00e9t\u00e9 copi\u00e9es comme vous l&#8217;avez d\u00e9crit dans l&#8217;\u00e9l\u00e9ment dans lequel fusionner. Cela inclut les pi\u00e8ces jointes, inclut toutes les conversations que vous souhaitez d\u00e9placer et, bien s\u00fbr, nous avons publi\u00e9 une nouvelle conversation indiquant que les \u00e9l\u00e9ments 1 et 10 ont \u00e9t\u00e9 ferm\u00e9s et fusionn\u00e9s dans ce ticket. C&#8217;est ainsi que vous fusionnez des tickets dans OneDesk.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: Il peut arriver que vous obteniez des doublons du m\u00eame ticket dans votre compte. Cela peut \u00eatre d\u00fb au fait que plusieurs clients soumettent le m\u00eame probl\u00e8me ou demandent la m\u00eame fonctionnalit\u00e9. Dans ces circonstances, vous souhaiterez peut-\u00eatre fusionner ces tickets. Voici comment proc\u00e9der. Tout d&#8217;abord, s\u00e9lectionnez les tickets que vous souhaitez fusionner et [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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