{"id":82552,"date":"2021-03-30T18:19:49","date_gmt":"2021-03-30T18:19:49","guid":{"rendered":"https:\/\/onedesk.com\/videos\/ajouter-des-utilisateurs-et-des-clients-aux-conversations\/"},"modified":"2021-05-13T20:43:17","modified_gmt":"2021-05-13T20:43:17","slug":"ajouter-des-utilisateurs-et-des-clients-aux-conversations","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/ajouter-des-utilisateurs-et-des-clients-aux-conversations\/","title":{"rendered":"Ajouter des utilisateurs et des clients aux conversations"},"content":{"rendered":"<h2>Transcription:<\/h2>\n<p>Dans OneDesk, vous pouvez avoir des conversations avec d&#8217;autres utilisateurs et clients. Ces conversations peuvent \u00eatre jointes \u00e0 des tickets, des t\u00e2ches ou peuvent \u00eatre d\u00e9connect\u00e9es. Je vais vous montrer comment cela fonctionne pour cr\u00e9er une nouvelle conversation sur un ticket.<\/p>\n<p>Ici, j&#8217;ai un ticket s\u00e9lectionn\u00e9. Je clique sur cr\u00e9er une nouvelle conversation et vous pouvez voir que je vais faire une r\u00e9ponse client ou un message interne. Dans ce cas, je vais faire une &#8220; r\u00e9ponse client &#8221; et je peux simplement appuyer sur le symbole @ et s\u00e9lectionner ceux que je souhaite ajouter, et ils sont automatiquement ajout\u00e9s \u00e0 la fois en tant que balise et dans la liste des destinataires ici.<\/p>\n<p>Je clique sur cr\u00e9er une nouvelle conversation. Vous pouvez voir que Jill l&#8217;a re\u00e7u et qu&#8217;elle a \u00e9galement \u00e9t\u00e9 ajout\u00e9e en tant que suiveuse sur ce ticket. Vous pouvez le faire \u00e0 la fois avec des conversations en pi\u00e8ce jointe et des conversations ind\u00e9pendantes. Donc, si vous \u00eates ici dans la messagerie, vous pouvez \u00e9galement utiliser le symbole @ pour ajouter des utilisateurs et des clients \u00e0 vos conversations. Merci.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: Dans OneDesk, vous pouvez avoir des conversations avec d&#8217;autres utilisateurs et clients. Ces conversations peuvent \u00eatre jointes \u00e0 des tickets, des t\u00e2ches ou peuvent \u00eatre d\u00e9connect\u00e9es. Je vais vous montrer comment cela fonctionne pour cr\u00e9er une nouvelle conversation sur un ticket. Ici, j&#8217;ai un ticket s\u00e9lectionn\u00e9. Je clique sur cr\u00e9er une nouvelle conversation et [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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