{"id":82594,"date":"2021-03-31T12:55:03","date_gmt":"2021-03-31T12:55:03","guid":{"rendered":"https:\/\/onedesk.com\/videos\/ajouter-les-applications-client-a-votre-site-web\/"},"modified":"2021-05-13T15:47:13","modified_gmt":"2021-05-13T15:47:13","slug":"ajouter-les-applications-client-a-votre-site-web","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/ajouter-les-applications-client-a-votre-site-web\/","title":{"rendered":"Ajout des applications client \u00e0 votre site Web"},"content":{"rendered":"

Transcription:<\/strong><\/h2>\n

Dans OneDesk, il y a le concept des “ applications client ”, qui sont des applications destin\u00e9es aux clients que vous pouvez mettre sur votre site Web et exposer \u00e0 vos clients.<\/p>\n

Vous pouvez int\u00e9grer ces applications client sur votre site Web en les int\u00e9grant dans le widget des applications client. Pour voir ce widget, cliquez sur votre nom et sur \u00abAper\u00e7u des applications client\u00bb. Ici, vous pouvez voir le widget qui, une fois lanc\u00e9, contiendra toutes les applications client que vous avez activ\u00e9es. Par exemple, le messager, le portail, soumettre nouveau et la base de connaissances. Nous avons diff\u00e9rentes vid\u00e9os vous expliquant comment les installer et les configurer, mais je vais simplement couvrir bri\u00e8vement le concept de l’incorporation directe dans le widget et de l’incorporer individuellement.<\/p>\n

Lorsque vous cliquez sur administration, vous pouvez cliquer sur les applications client. Sur cette page, vous pouvez d\u00e9finir un tas d’options pour vos applications client, comme en cr\u00e9er de nouvelles, les activer et les d\u00e9sactiver, les r\u00e9organiser par glisser-d\u00e9poser et les renommer. Chacune de ces diff\u00e9rentes applications client a une page ici o\u00f9 vous pouvez configurer ses options.<\/p>\n

Vous souhaiterez peut-\u00eatre int\u00e9grer chacune de ces applications client ind\u00e9pendamment. Pour certains d’entre eux, c’est possible. Par exemple, vous pouvez int\u00e9grer la base de connaissances ind\u00e9pendamment, le portail ind\u00e9pendamment ou l’une de vos applications client cr\u00e9\u00e9es sur mesure de mani\u00e8re ind\u00e9pendante. Pour voir \u00e0 quoi cela ressemblerait, allez sur le portail et cliquez sur aper\u00e7u. Vous verrez le portail client et son \u00e9tat non int\u00e9gr\u00e9. De m\u00eame pour la base de connaissances, si vous y allez, vous pouvez cliquer sur aper\u00e7u, et vous verrez votre base de connaissances dans son \u00e9tat non incorpor\u00e9.<\/p>\n

Toutes vos autres applications client personnalis\u00e9es peuvent \u00e9galement \u00eatre int\u00e9gr\u00e9es de cette mani\u00e8re. Pour les int\u00e9grer directement, vous devez copier l’URL que vous trouvez lorsque vous cliquez sur aper\u00e7u et l’utiliser soit comme lien en l’incorporant directement en tant que I-frame, soit en utilisant un enregistrement CNAME sur votre registraire. Nous avons des articles de la base de connaissances couvrant les d\u00e9tails techniques sur la fa\u00e7on de proc\u00e9der, mais essentiellement avec cette URL, vous pouvez diriger vos clients vers une page comme celle-ci sans les laisser passer par le widget.<\/p>\n

L’avantage de l’int\u00e9gration du widget est que lorsque vous int\u00e9grez le widget, vous pouvez simplement manipuler vos applications client sans avoir \u00e0 revoir votre site Web. Pour int\u00e9grer le widget, cliquez sur les applications client, faites d\u00e9filer vers le bas et vous verrez comment mettre les applications client sur votre site Web.<\/p>\n

Vous cliquez sur “g\u00e9n\u00e9rer un extrait” et un petit extrait de code JavaScript s’affiche. Vous devez l’ajouter sur votre site Web sur chaque page juste avant la balise de fermeture du corps, qui ressemble \u00e0 ceci. Si vous incluez cet extrait ici, vous verrez que vous avez cette petite ic\u00f4ne de chat qui sera disponible pour vos clients sur votre site Web. Comme indiqu\u00e9 pr\u00e9c\u00e9demment, vous pouvez le configurer un peu plus en ayant un accueil, en ajoutant un message et bien s\u00fbr en activant et d\u00e9sactivant les diff\u00e9rentes applications qui s’y trouvent. Une fois que vous avez int\u00e9gr\u00e9 le widget, vous pouvez d\u00e9cider d’ajouter des applications client suppl\u00e9mentaires plus tard lorsque vous en aurez besoin et chaque fois que vous faites une option de configuration, vous n’aurez pas \u00e0 retoucher votre site Web.<\/p>\n

Si vous utilisez WordPress, nous avons un plugin WordPress qui vous permettra de le faire de mani\u00e8re encore plus simple. Si vous avez des questions sur la mise en place de vos applications client sur votre site Web, n’h\u00e9sitez pas \u00e0 les poser.<\/p>\n","protected":false},"excerpt":{"rendered":"

Transcription: Dans OneDesk, il y a le concept des “ applications client ”, qui sont des applications destin\u00e9es aux clients que vous pouvez mettre sur votre site Web et exposer \u00e0 vos clients. Vous pouvez int\u00e9grer ces applications client sur votre site Web en les int\u00e9grant dans le widget des applications client. Pour voir ce 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