{"id":82628,"date":"2021-03-31T14:20:50","date_gmt":"2021-03-31T14:20:50","guid":{"rendered":"https:\/\/onedesk.com\/videos\/messagerie-directe-entre-utilisateurs\/"},"modified":"2021-05-13T20:38:25","modified_gmt":"2021-05-13T20:38:25","slug":"messagerie-directe-entre-utilisateurs","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/messagerie-directe-entre-utilisateurs\/","title":{"rendered":"Messagerie directe entre utilisateurs"},"content":{"rendered":"<p><strong>Transcription:<\/strong><\/p>\n<p>Dans OneDesk, vous pouvez avoir des conversations en ajoutant des messages aux tickets et aux t\u00e2ches, mais vous pouvez \u00e9galement avoir des conversations avec des personnes en ayant des messages directs.<\/p>\n<p>Pour ce faire, cliquez sur \u00abajouter une conversation\u00bb, s\u00e9lectionnez \u00abconversation avec l&#8217;utilisateur\u00bb ou \u00abconversation avec le client\u00bb. Si je s\u00e9lectionne &#8220; conversation avec l&#8217;utilisateur &#8221;, cela me dirige vers mon application de messagerie, me place dans ma bo\u00eete d&#8217;envoi interne et vous pouvez voir que j&#8217;ai une nouvelle conversation cr\u00e9\u00e9e. Cette conversation n&#8217;existe pas encore, donc si je change d&#8217;avis, je peux toujours cliquer sur X pour la supprimer. Maintenant, je dois choisir avec qui je vais avoir cette conversation. Je peux simplement utiliser le symbole @ pour commencer \u00e0 ajouter des personnes ou je pourrais les ajouter en cliquant sur Ajouter ici. Je peux avoir une conversation avec un ou plusieurs utilisateurs, donc dans ce cas l&#8217;utilisateur Susan et l&#8217;utilisateur John vont recevoir ce message.<\/p>\n<p>Quand ils cliquent sur cr\u00e9er une nouvelle conversation, cela s&#8217;\u00e9teint. La conversation a \u00e9t\u00e9 cr\u00e9\u00e9e. Comme vous pouvez le voir, la conversation appara\u00eet ici. Lorsque je le s\u00e9lectionne, vous pouvez voir cette conversation ici. Pour l&#8217;utilisateur John et l&#8217;utilisateur Susan. Ils verront le nouveau message dans leur bo\u00eete de r\u00e9ception interne et en fonction de leurs param\u00e8tres de notification, ils devraient voir une nouvelle ic\u00f4ne appara\u00eetre ici. Ainsi, ces messages entre utilisateurs ne sont visibles que par les participants.<\/p>\n<p>Vous pouvez \u00e9galement cr\u00e9er des conversations directement avec les clients et cela fonctionne \u00e0 peu pr\u00e8s de la m\u00eame mani\u00e8re, cliquez sur Ajouter une conversation avec le client. Vous verrez maintenant que j&#8217;ai une nouvelle conversation et que je dois d\u00e9cider quel client je vais ajouter. Cliquez sur ajouter, je peux commencer \u00e0 taper mon client, et ici vous pouvez voir que j&#8217;ai un \u00e9chantillon de client et le choisir. Et maintenant, je peux taper mon message ici.<\/p>\n<p>Maintenant, lorsque je cr\u00e9e une conversation et que je peux maintenant la voir dans mes conversations ouvertes. Du point de vue du client, il recevra probablement cela par e-mail \u00e0 moins qu&#8217;il ne soit actuellement connect\u00e9 au chat en direct, auquel cas lorsqu&#8217;il r\u00e9pondra, je verrai sa r\u00e9ponse ici, et je recevrai \u00e9galement une notification.<\/p>\n<p>C&#8217;est ainsi que vous pouvez avoir des conversations directes entre les utilisateurs d&#8217;un m\u00eame bureau ou entre un utilisateur et un client.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: Dans OneDesk, vous pouvez avoir des conversations en ajoutant des messages aux tickets et aux t\u00e2ches, mais vous pouvez \u00e9galement avoir des conversations avec des personnes en ayant des messages directs. Pour ce faire, cliquez sur \u00abajouter une conversation\u00bb, s\u00e9lectionnez \u00abconversation avec l&#8217;utilisateur\u00bb ou \u00abconversation avec le client\u00bb. Si je s\u00e9lectionne &#8220; conversation avec [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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