{"id":82881,"date":"2021-04-05T13:20:35","date_gmt":"2021-04-05T13:20:35","guid":{"rendered":"https:\/\/onedesk.com\/videos\/modification-des-preferences-de-lentreprise\/"},"modified":"2021-05-14T16:13:05","modified_gmt":"2021-05-14T16:13:05","slug":"modification-des-preferences-de-lentreprise","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/modification-des-preferences-de-lentreprise\/","title":{"rendered":"Comment modifier les pr\u00e9f\u00e9rences de votre entreprise"},"content":{"rendered":"<h2>Transcription:<\/h2>\n<p>Sur OneDesk, pour apporter des modifications aux pr\u00e9f\u00e9rences de votre entreprise, vous pouvez acc\u00e9der \u00e0 vos param\u00e8tres d&#8217;administration et cliquer sur Pr\u00e9f\u00e9rences de l&#8217;entreprise et ici vous pourrez modifier tous vos param\u00e8tres par d\u00e9faut. Ainsi, ici, vous pourrez changer le nom de votre entreprise, t\u00e9l\u00e9charger le logo de votre entreprise afin qu&#8217;il apparaisse sur votre portail client. C&#8217;est la taille que nous recommandons et elle vous dira quel est votre URI. Ici, vous pouvez modifier votre temps de travail. Alors, quels jours de la semaine votre entreprise fonctionne et combien d&#8217;heures par jour. Vous pouvez modifier vos param\u00e8tres de localisation, vous pouvez modifier votre fuseau horaire et cela fonctionne sur le code de temps universel et vous pouvez \u00e9galement modifier la devise. Ici, vous pouvez modifier vos param\u00e8tres par d\u00e9faut pour ce que la valeur par d\u00e9faut est sur la visibilit\u00e9 des conversations. La valeur par d\u00e9faut est actuellement R\u00e9ponse du client, mais vous pouvez faire en sorte que ce soit des messages internes. Vous pouvez faire de m\u00eame pour les projets, vous pouvez modifier les efforts planifi\u00e9s par d\u00e9faut de la t\u00e2che et lorsque vous allez cr\u00e9er quelque chose, il l&#8217;aura automatiquement \u00e0 l&#8217;heure, vous pouvez l&#8217;ajouter pour qu&#8217;il ajoute plus d&#8217;heures par d\u00e9faut. Ici, vous pouvez choisir si vous voulez qu&#8217;il s&#8217;agisse de jours-hommes de travail ou d&#8217;heures de travail. Ici, celui-ci invitera tous les utilisateurs lors de la cr\u00e9ation d&#8217;un projet. Vous pouvez d\u00e9cocher cette option si vous souhaitez s\u00e9lectionner vos utilisateurs afin de pouvoir d\u00e9cider qui ferait partie du projet. Voici o\u00f9 vous pouvez modifier vos param\u00e8tres BOT en t\u00e9l\u00e9chargeant une image et en changeant le nom du BOT et pour les autres param\u00e8tres, nous avons cette bo\u00eete ici, cela signifie qu&#8217;un client vous envoie un e-mail, le domaine de cet e-mail, si cette case est coch\u00e9 cr\u00e9era une organisation cliente pour cet e-mail. Celui-ci montre que le chat des widgets avec l&#8217;\u00e9quipe OneDesk signifie qu&#8217;il montre \u00e0 vos agents et utilisateurs notre bulle de discussion d&#8217;assistance.Si vous souhaitez d\u00e9sactiver cela, c&#8217;est ici que vous pouvez le faire. Voici o\u00f9 vous pouvez cr\u00e9er des \u00e9l\u00e9ments en utilisant uniquement des noms. Ainsi, de cette fa\u00e7on, vous n&#8217;avez pas \u00e0 remplir d&#8217;informations, tant qu&#8217;aucune propri\u00e9t\u00e9 n&#8217;est requise.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: Sur OneDesk, pour apporter des modifications aux pr\u00e9f\u00e9rences de votre entreprise, vous pouvez acc\u00e9der \u00e0 vos param\u00e8tres d&#8217;administration et cliquer sur Pr\u00e9f\u00e9rences de l&#8217;entreprise et ici vous pourrez modifier tous vos param\u00e8tres par d\u00e9faut. Ainsi, ici, vous pourrez changer le nom de votre entreprise, t\u00e9l\u00e9charger le logo de votre entreprise afin qu&#8217;il apparaisse sur 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