{"id":82984,"date":"2021-04-05T19:39:47","date_gmt":"2021-04-05T19:39:47","guid":{"rendered":"https:\/\/onedesk.com\/videos\/creation-et-utilisation-de-macros-dans-onedesk\/"},"modified":"2021-05-14T15:50:16","modified_gmt":"2021-05-14T15:50:16","slug":"creation-et-utilisation-de-macros-dans-onedesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/creation-et-utilisation-de-macros-dans-onedesk\/","title":{"rendered":"Cr\u00e9ation et utilisation de macros"},"content":{"rendered":"<h2><strong>Transcription:<\/strong><\/h2>\n<p>Les macros sur OneDesk sont des ensembles d&#8217;actions que vous avez pr\u00e9-cr\u00e9\u00e9s que vous pouvez enregistrer afin de pouvoir les ex\u00e9cuter sur plusieurs \u00e9l\u00e9ments \u00e0 la fois. Voici comment cela fonctionne. Ici, j&#8217;ai deux \u00e9l\u00e9ments sur lesquels je voudrais entreprendre des actions en m\u00eame temps. Nous pouvons le faire en cliquant sur \u00abOutils\u00bb et en cliquant sur \u00abNouvelle macro\u00bb. Une fois que nous faisons cela ici, vous remarquerez qu&#8217;il dit que cette macro \u00abmodifiera deux \u00e9l\u00e9ments s\u00e9lectionn\u00e9s\u00bb, et ce sont les deux \u00e9l\u00e9ments que j&#8217;ai s\u00e9lectionn\u00e9s ici.<\/p>\n<p>Maintenant, disons que si je voulais changer le projet de ces \u00e9l\u00e9ments car ils sont actuellement en dehors du projet, je peux le faire en cliquant sur &#8220; Projet &#8221; et en s\u00e9lectionnant le projet dans lequel je voudrais les d\u00e9poser. Je clique donc sur \u00abExemple de projet\u00bb. Mais disons que je voulais aussi ajouter un cessionnaire \u00e0 ces diff\u00e9rents tickets. Je peux le faire en cliquant sur \u00abAjouter\u00bb et ajouter le cessionnaire que je souhaite ajouter. Maintenant, il ajoutera Chris en tant que cessionnaire et changera \u00e9galement le projet.<\/p>\n<p>Ici, vous pouvez \u00e9galement modifier l&#8217;ach\u00e8vement, le statut de publication de votre ticket, la priorit\u00e9, le type, c&#8217;est-\u00e0-dire si vous souhaitez le passer d&#8217;un ticket \u00e0 une t\u00e2che ou tout autre \u00e9l\u00e9ment de travail que vous avez activ\u00e9, modifier le statut du cycle de vie, supprimer des destinataires, ajouter des abonn\u00e9s ou modifier les champs personnalis\u00e9s. Vous pouvez \u00e9galement cr\u00e9er une conversation sur les \u00e9l\u00e9ments s\u00e9lectionn\u00e9s.<\/p>\n<p>Maintenant, pour terminer cette macro, tout ce que nous avons \u00e0 faire est de cliquer sur \u00abAppliquer cette macro\u00bb, et vous remarquerez ici qu&#8217;il dit \u00abD\u00e9marrage de cette macro\u00bb. Et une fois que tout est termin\u00e9, il indiquera \u00abMacro termin\u00e9e\u00bb. Une fois termin\u00e9, cliquez sur \u00abFermer\u00bb, et nous pouvons cliquer sur \u00abFermer\u00bb ici. Vous remarquerez ici que ces deux \u00e9l\u00e9ments sont maintenant attribu\u00e9s \u00e0 Chris et sont maintenant plac\u00e9s dans le projet \u00abExemple de projet\u00bb. Vous pouvez \u00e9galement enregistrer ces macros en cliquant \u00e0 nouveau sur \u00abOutils\u00bb et en cliquant sur \u00abNouvelle macro\u00bb et faites d\u00e9filer ici jusqu&#8217;\u00e0 ce que vous voyiez \u00abEnregistrer cette macro\u00bb. Vous pouvez le nommer puis cliquer sur \u00abEnregistrer\u00bb. Et maintenant, vous verrez ici que cette macro a maintenant \u00e9t\u00e9 ajout\u00e9e.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: Les macros sur OneDesk sont des ensembles d&#8217;actions que vous avez pr\u00e9-cr\u00e9\u00e9s que vous pouvez enregistrer afin de pouvoir les ex\u00e9cuter sur plusieurs \u00e9l\u00e9ments \u00e0 la fois. Voici comment cela fonctionne. Ici, j&#8217;ai deux \u00e9l\u00e9ments sur lesquels je voudrais entreprendre des actions en m\u00eame temps. Nous pouvons le faire en cliquant sur \u00abOutils\u00bb et [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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