{"id":83082,"date":"2021-04-07T19:35:15","date_gmt":"2021-04-07T19:35:15","guid":{"rendered":"https:\/\/onedesk.com\/videos\/configuration-des-formulaires-dans-onedesk\/"},"modified":"2022-07-22T14:09:25","modified_gmt":"2022-07-22T14:09:25","slug":"configuration-des-formulaires-dans-onedesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/configuration-des-formulaires-dans-onedesk\/","title":{"rendered":"Configuration des formulaires d’\u00e9l\u00e9ments internes et des formulaires Web externes"},"content":{"rendered":"

Transcription:<\/h2>\n

Dans OneDesk, il existe plusieurs types de formulaires. Il s’agit de formulaires utilis\u00e9s pour cr\u00e9er de nouveaux tickets, t\u00e2ches ou autres types d’\u00e9l\u00e9ments. Vous pouvez voir l’un des formulaires en cliquant sur Ajouter, Ticket, et ici vous pouvez voir le formulaire de ticket standard. Ce formulaire permet \u00e0 un utilisateur interne de cr\u00e9er un nouveau ticket. Il existe des formulaires similaires pour les t\u00e2ches, les feuilles de temps, etc.<\/span><\/p>\n

Vous pouvez modifier ces formulaires en acc\u00e9dant \u00e0 Administration, en s\u00e9lectionnant Formulaires et en s\u00e9lectionnant le type d’\u00e9l\u00e9ment que vous souhaitez modifier. Vous pouvez avoir des formulaires distincts pour chacun de vos types de tickets et chacun de vos types de t\u00e2ches . Ici, vous pouvez d\u00e9terminer les diff\u00e9rentes propri\u00e9t\u00e9s que vous souhaitez ajouter \u00e0 votre formulaire. Pour ce faire, vous pouvez afficher les propri\u00e9t\u00e9s masqu\u00e9es. Par exemple, si je souhaite inclure l’\u00e9tat du cycle de vie, je pourrais l’activer et je peux d\u00e9terminer si ces propri\u00e9t\u00e9s sont requises. Parce que j’ai apport\u00e9 ces modifications, maintenant, lorsque je clique sur Cr\u00e9er un nouveau ticket, vous pouvez voir que l’\u00e9tat du cycle de vie est maintenant inclus dans le formulaire.<\/span><\/p>\n

Parfois, ce sont vos clients qui soumettent les formulaires. Pour cela, regardez en bas de la barre lat\u00e9rale sous la section Applications client, il y a une section appel\u00e9e Webforms. S\u00e9lectionnez cela, et ici, vous pouvez choisir de modifier le formulaire Tickets qui se trouve sur votre portail client. Vous pouvez ajouter plusieurs formulaires pour que vos clients soumettent de nouvelles t\u00e2ches, des tickets ou tout autre type d’\u00e9l\u00e9ment que vous avez activ\u00e9.<\/span><\/p>\n

Regardons le formulaire de ticket. Je peux d\u00e9velopper cela et modifier le titre du formulaire, le texte qui appara\u00eet sur le formulaire, les propri\u00e9t\u00e9s qui apparaissent sur le formulaire, y compris les propri\u00e9t\u00e9s personnalis\u00e9es, si ces propri\u00e9t\u00e9s sont requises, etc. Je peux \u00e9galement ajouter de nouvelles propri\u00e9t\u00e9s \u00e0 ce formulaire et en avoir besoin. Maintenant, lorsque je clique sur ce lien d’aper\u00e7u sur le formulaire, je peux voir ce nouveau formulaire de la m\u00eame mani\u00e8re que mon client le verrait. Lorsqu’ils rempliront ce formulaire, ils soumettront un nouveau ticket.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Transcription: Dans OneDesk, il existe plusieurs types de formulaires. Il s’agit de formulaires utilis\u00e9s pour cr\u00e9er de nouveaux tickets, t\u00e2ches ou autres types d’\u00e9l\u00e9ments. Vous pouvez voir l’un des formulaires en cliquant sur Ajouter, Ticket, et ici vous pouvez voir le formulaire de ticket standard. Ce formulaire permet \u00e0 un utilisateur interne de cr\u00e9er un 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