{"id":83088,"date":"2021-04-07T19:39:00","date_gmt":"2021-04-07T19:39:00","guid":{"rendered":"https:\/\/onedesk.com\/videos\/configuration-des-champs-personnalises-dans-onedesk\/"},"modified":"2021-05-14T18:42:46","modified_gmt":"2021-05-14T18:42:46","slug":"configuration-des-champs-personnalises-dans-onedesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/configuration-des-champs-personnalises-dans-onedesk\/","title":{"rendered":"Configurer des champs personnalis\u00e9s"},"content":{"rendered":"<h2><strong>Transcription:<\/strong><\/h2>\n<p>Vous pouvez ajouter des propri\u00e9t\u00e9s personnalis\u00e9es \u00e0 vos diff\u00e9rentes t\u00e2ches et tickets dans OneDesk. Voici o\u00f9 ils se trouvent. Sur les d\u00e9tails du ticket, par exemple, vous pouvez voir que je n&#8217;ai pas de champs personnalis\u00e9s. Je peux suivre ce lien pour configurer les champs personnalis\u00e9s et il me dirigera vers le panneau d&#8217;administration, avec la section des champs personnalis\u00e9s en haut. Ici, je peux ajouter de nouveaux champs personnalis\u00e9s \u00e0 mes tickets, mais je peux \u00e9galement ajouter des champs personnalis\u00e9s \u00e0 mes t\u00e2ches, projets, utilisateurs ou clients.<\/p>\n<p>Pour ajouter un champ personnalis\u00e9, je clique sur \u00abcr\u00e9er un champ personnalis\u00e9\u00bb et je lui donne un nom. Je choisis ensuite le type de champ personnalis\u00e9 que j&#8217;aimerais que ce soit. Cela peut \u00eatre du texte, un nombre, une date, un co\u00fbt et un choix. Choisissons \u00abchoix\u00bb. Alors maintenant, je peux d\u00e9terminer sur quels types d&#8217;\u00e9l\u00e9ments je veux qu&#8217;il apparaisse. Sur mes tickets, sur tous les articles, sur mes t\u00e2ches, fonctionnalit\u00e9s, projets, utilisateurs ou clients. Ma valeur par d\u00e9faut, parce que je suis dans l&#8217;application de billets, les billets seront d\u00e9j\u00e0 s\u00e9lectionn\u00e9s.<\/p>\n<p>Je peux maintenant choisir les projets sur lesquels je souhaite qu&#8217;il apparaisse. Je souhaite peut-\u00eatre cr\u00e9er un champ personnalis\u00e9 qui traverse les projets, ce qui est le cas le plus courant. Ou je peux vouloir mettre un champ personnalis\u00e9 sur un projet individuel. Si je s\u00e9lectionne &#8220; tous les projets &#8221;, cela signifie que chaque fois que je cr\u00e9e un nouveau ticket et qu&#8217;il se trouve dans &#8220; tous les projets &#8221;, cette propri\u00e9t\u00e9 personnalis\u00e9e sera visible pour moi. Cependant, si j&#8217;avais cr\u00e9\u00e9 le champ personnalis\u00e9 uniquement dans \u00abexemple de projet\u00bb, ce champ personnalis\u00e9 n&#8217;appara\u00eetrait que sur les billets lorsqu&#8217;ils sont dans \u00abexemple de projet\u00bb.<\/p>\n<p>Je le rends visible.<\/p>\n<p>Et maintenant, parce que j&#8217;ai choisi le champ personnalis\u00e9 \u00abchoix\u00bb, je vais commencer \u00e0 cr\u00e9er les diff\u00e9rentes options pour mon choix. Peut-\u00eatre que j&#8217;aimerais que le premier soit \u00aboui\u00bb et l&#8217;autre \u00abnon\u00bb. Et troisi\u00e8mement, j&#8217;aimerais que ce soit vierge. J&#8217;aimerais que la valeur par d\u00e9faut soit vide. Alors maintenant, lorsque je cr\u00e9e ce champ personnalis\u00e9, il appara\u00eet ici comme un nouveau champ. Et maintenant, si je vais \u00e0 mon application de billets, montre les d\u00e9tails, vous pouvez voir que j&#8217;ai un champ personnalis\u00e9 appel\u00e9 \u00abnouveau champ\u00bb et qu&#8217;il est vide par d\u00e9faut, et je peux choisir \u00aboui\u00bb ou \u00abnon\u00bb.<\/p>\n<p>Lorsque je d\u00e9finis ces champs personnalis\u00e9s sur mes diff\u00e9rents billets, cela peut appara\u00eetre dans l&#8217;une des colonnes. Nous pouvons donc maintenant ajouter une nouvelle colonne de champ \u00e0 ma grille. Je peux \u00e9galement les ajouter sur les formulaires afin que lorsque je cr\u00e9e un nouveau ticket, le champ puisse \u00eatre rempli \u00e0 ce moment-l\u00e0. Je peux m\u00eame les mettre sur les formulaires de mon portail client afin que, lorsque mes clients soumettent de nouveaux billets, ils puissent \u00e9galement remplir ce champ. Je peux \u00e9galement filtrer par tickets. Ainsi, lorsque je clique ici, je peux choisir de filtrer par cette nouvelle propri\u00e9t\u00e9 personnalis\u00e9e. Par cons\u00e9quent, je ne peux avoir une vue que de ceux pour lesquels la r\u00e9ponse est oui. Lorsque je postule, vous pouvez voir qu&#8217;il n&#8217;y a qu&#8217;un seul r\u00e9sultat, car c&#8217;est ce que j&#8217;ai termin\u00e9.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: Vous pouvez ajouter des propri\u00e9t\u00e9s personnalis\u00e9es \u00e0 vos diff\u00e9rentes t\u00e2ches et tickets dans OneDesk. Voici o\u00f9 ils se trouvent. Sur les d\u00e9tails du ticket, par exemple, vous pouvez voir que je n&#8217;ai pas de champs personnalis\u00e9s. Je peux suivre ce lien pour configurer les champs personnalis\u00e9s et il me dirigera vers le panneau d&#8217;administration, [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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