{"id":83608,"date":"2021-04-14T17:35:00","date_gmt":"2021-04-14T17:35:00","guid":{"rendered":"https:\/\/onedesk.com\/videos\/configuration-plusieurs-domaines\/"},"modified":"2021-05-14T18:41:11","modified_gmt":"2021-05-14T18:41:11","slug":"configuration-plusieurs-domaines","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/configuration-plusieurs-domaines\/","title":{"rendered":"Configuration de plusieurs domaines pour les organisations clientes"},"content":{"rendered":"<h2>Transcription:<\/h2>\n<p>OneDesk vous permet d&#8217;ajouter plusieurs domaines pour les organisations clientes. Pour ce faire, acc\u00e9dez \u00e0 l&#8217;onglet client ici sur le c\u00f4t\u00e9 gauche, puis s\u00e9lectionnez l&#8217;organisation client \u00e0 laquelle vous souhaitez ajouter plusieurs domaines, par exemple, si l&#8217;entreprise \u00e0 laquelle je souhaite ajouter d&#8217;autres domaines est la soci\u00e9t\u00e9 de test A, je peux simplement cliquer sur les trois points et cliquer sur Afficher les d\u00e9tails de l&#8217;organisation et la fa\u00e7on dont je le fais est d&#8217;aller \u00e0 Email Domains. Maintenant, je suppose que la soci\u00e9t\u00e9 de test A a l&#8217;e-mail testcompanyA.com et je peux l&#8217;ajouter, mais j&#8217;ai \u00e9galement la possibilit\u00e9 d&#8217;en ajouter d&#8217;autres. Donc, comment je peux faire cela en cliquant simplement sur ajouter, dire que le prochain est juste testcompany.com, je peux \u00e9galement ajouter celui-ci et maintenant j&#8217;ai deux domaines de messagerie. Ainsi, cela signifie que chaque fois qu&#8217;une personne avec l&#8217;e-mail testcompany.com ou testcompanyA.com envoie un e-mail pour cr\u00e9er un ticket ou s&#8217;inscrit sur le portail client, elle sera automatiquement plac\u00e9e dans cette organisation sp\u00e9cifique. Ensuite, vous pouvez d\u00e9cider si vous souhaitez filtrer vos tickets pour afficher uniquement les tickets d&#8217;une organisation cliente ou d&#8217;un client sp\u00e9cifique avec ce domaine. Il vous suffit donc d&#8217;acc\u00e9der \u00e0 vos vues personnalis\u00e9es, puis de cr\u00e9er une vue personnalis\u00e9e en ajoutant un filtre indiquant que l&#8217;organisation du demandeur est ou que l&#8217;e-mail du demandeur contient et que ce serait par exemple @testcompany. C&#8217;est ainsi que vous pouvez filtrer les vues pour des domaines de messagerie sp\u00e9cifiques ou des organisations clientes sp\u00e9cifiques.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: OneDesk vous permet d&#8217;ajouter plusieurs domaines pour les organisations clientes. Pour ce faire, acc\u00e9dez \u00e0 l&#8217;onglet client ici sur le c\u00f4t\u00e9 gauche, puis s\u00e9lectionnez l&#8217;organisation client \u00e0 laquelle vous souhaitez ajouter plusieurs domaines, par exemple, si l&#8217;entreprise \u00e0 laquelle je souhaite ajouter d&#8217;autres domaines est la soci\u00e9t\u00e9 de test A, je peux simplement cliquer [&hellip;]<\/p>\n","protected":false},"author":24,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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