{"id":83614,"date":"2021-04-14T17:35:08","date_gmt":"2021-04-14T17:35:08","guid":{"rendered":"https:\/\/onedesk.com\/videos\/mise-en-place-des-actions-de-routage\/"},"modified":"2022-06-07T19:57:37","modified_gmt":"2022-06-07T19:57:37","slug":"mise-en-place-des-actions-de-routage","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/mise-en-place-des-actions-de-routage\/","title":{"rendered":"Configuration des actions de routage"},"content":{"rendered":"<p><strong><a href=\"https:\/\/onedesk.com\/videos\/onedesk-getting-started-workflow-automations\/\">Vid\u00e9o mise \u00e0 jour<\/a><\/strong><\/p>\n<h2>Transcription:<\/h2>\n<p>OneDesk vous permet de cr\u00e9er des automatisations de flux de travail pour vos organisations clientes afin que chaque fois qu&#8217;un client du m\u00eame domaine envoie un e-mail pour cr\u00e9er un ticket, il sera regroup\u00e9 dans la m\u00eame organisation client. Pour ce faire, acc\u00e9dez \u00e0 l&#8217;onglet Client sur OneDesk, passez la souris sur votre organisation client, cliquez sur les trois points et cliquez sur Afficher les d\u00e9tails de l&#8217;organisation, puis ils sont l\u00e0 o\u00f9 il est dit Domaines de messagerie, vous auriez simplement pour ajouter le domaine de messagerie. Donc, pour cette soci\u00e9t\u00e9, nous supposerons qu&#8217;il s&#8217;agirait de 123company.com et que vous pouvez ajouter plusieurs domaines de messagerie si n\u00e9cessaire, puis \u00e0 partir de l\u00e0, vous pouvez d\u00e9sormais acheminer de nouveaux \u00e9l\u00e9ments de cette organisation cliente. Cela signifie donc que lorsque les tickets arrivent de quelqu&#8217;un avec l&#8217;e-mail @ 123.com, ils seront plac\u00e9s en cons\u00e9quence en fonction de votre action de routage. Par exemple, si je souhaite modifier le projet chaque fois que cette organisation cliente envoie un ticket, tout ce que je devrais faire est de cliquer sur Actions qui sont prises et de cliquer sur Changer de projet, puis je pourrais s\u00e9lectionner le projet que je souhaite placez-le. Je voudrais qu&#8217;il soit plac\u00e9 dans Sample Release, puis tout ce que je devrais faire est de cliquer sur Enregistrer. Si vous souhaitez changer cela plus tard, pour cette organisation client sp\u00e9cifique ou ajouter des actions de routage suppl\u00e9mentaires, tout ce que vous auriez \u00e0 faire est d&#8217;effacer le filtre ou d&#8217;en ajouter un suppl\u00e9mentaire en cliquant simplement sur le signe plus.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vid\u00e9o mise \u00e0 jour Transcription: OneDesk vous permet de cr\u00e9er des automatisations de flux de travail pour vos organisations clientes afin que chaque fois qu&#8217;un client du m\u00eame domaine envoie un e-mail pour cr\u00e9er un ticket, il sera regroup\u00e9 dans la m\u00eame organisation client. Pour ce faire, acc\u00e9dez \u00e0 l&#8217;onglet Client sur OneDesk, passez la [&hellip;]<\/p>\n","protected":false},"author":24,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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