{"id":148219,"date":"2021-12-14T14:23:00","date_gmt":"2021-12-14T14:23:00","guid":{"rendered":"https:\/\/onedesk.com\/onedesk-vs-la-concurrence\/zendesk-vs-onedesk\/"},"modified":"2025-06-04T17:36:18","modified_gmt":"2025-06-04T17:36:18","slug":"zendesk-alternative","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/onedesk-vs-la-concurrence\/zendesk-alternative\/","title":{"rendered":"Zendesk contre OneDesk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"148219\" class=\"elementor elementor-148219 elementor-44662\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aef3f66 e-flex e-con-boxed e-con e-parent\" data-id=\"aef3f66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b653aee e-con-full e-flex e-con e-child\" data-id=\"b653aee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-709d56d elementor-widget elementor-widget-heading\" data-id=\"709d56d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">OneDesk, une alternative puissante \u00e0 Zendesk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-189a09b elementor-widget elementor-widget-text-editor\" data-id=\"189a09b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>R\u00e9duisez les co\u00fbts sans r\u00e9duire les fonctionnalit\u00e9s. OneDesk est une alternative hautement personnalisable et abordable \u00e0 Zendesk.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3bb4c9e e-flex e-con-boxed e-con e-parent\" data-id=\"3bb4c9e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c703b0c e-con-full e-flex e-con e-child\" data-id=\"c703b0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1b84e5 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"d1b84e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"84\" height=\"84\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk.png\" class=\"attachment-medium size-medium wp-image-225673\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk.png 84w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk-60x60.png 60w\" sizes=\"(max-width: 84px) 100vw, 84px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-00107e2 e-con-full e-flex e-con e-child\" data-id=\"00107e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bcbfd7 elementor-widget elementor-widget-image\" data-id=\"6bcbfd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"100\" height=\"71\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/OneDesk-Logo-Initials-Blue.png\" class=\"attachment-medium size-medium wp-image-150216\" alt=\"Logo OneDesk\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d7f3932 e-flex e-con-boxed e-con e-parent\" data-id=\"d7f3932\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29f6d37 elementor-widget elementor-widget-heading\" data-id=\"29f6d37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi rechercher des alternatives \u00e0 Zendesk&nbsp;?  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cae51b0 elementor-widget__width-initial elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"cae51b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous avez probablement d\u00e9j\u00e0 entendu parler de Zendesk. Zendesk est un logiciel reconnu pour la gestion du helpdesk, du service client et de la collaboration en \u00e9quipe. Zendesk offre de nombreuses fonctionnalit\u00e9s, notamment la gestion de tickets multicanaux, le routage automatique des tickets, une base de connaissances et un bot IA. Malgr\u00e9 ses nombreuses fonctionnalit\u00e9s, Zendesk n&#8217;est pas la solution id\u00e9ale pour tous.   <\/p><p>Certains critiques mentionnent des inconv\u00e9nients tels que :  <\/p><ul><li>Personnalisation et flexibilit\u00e9 limit\u00e9es  <\/li><li>Cher pour les fonctionnalit\u00e9s essentielles<\/li><li>Difficult\u00e9 \u00e0 signaler<\/li><\/ul><p>Zendesk propose diff\u00e9rents forfaits, allant de 19 $ par utilisateur et par mois \u00e0 169 $ par utilisateur et par mois. Des options suppl\u00e9mentaires payantes sont \u00e9galement disponibles.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bead338 elementor-widget elementor-widget-heading\" data-id=\"bead338\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrez OneDesk, l'alternative tout-en-un \u00e0 Zendesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38c3b49 elementor-widget elementor-widget-text-editor\" data-id=\"38c3b49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-secondary ); font-family: var( --e-global-typography-a428b29-font-family ), Sans-serif; letter-spacing: var( --e-global-typography-a428b29-letter-spacing ); word-spacing: var( --e-global-typography-a428b29-word-spacing ); text-align: var(--text-align);\">OneDesk est une solution robuste offrant des fonctionnalit\u00e9s similaires \u00e0 celles de Zendesk, notamment : la billetterie, l&#8217;automatisation, la gestion des SLA, un chat en direct, un bot IA et une base de connaissances.&nbsp;<\/span><\/p>\n<p>OneDesk propose \u00e9galement :<\/p>\n<ul>\n<li>Produits compl\u00e9mentaires pour la gestion de projets ou de services professionnels. Ces produits int\u00e9gr\u00e9s ajoutent la planification des t\u00e2ches, la facturation, etc. &nbsp;<\/li>\n<li>Une solution id\u00e9ale pour les \u00e9quipes d&#8217;assistance internes et les agences.&nbsp;<\/li>\n<li>Combinaison unique de fonctionnalit\u00e9s pour r\u00e9pondre aux demandes des clients et assurer une communication continue avec eux.&nbsp;<\/li>\n<\/ul>\n<p>La tarification de OneDesk est bas\u00e9e sur le nombre d&#8217;utilisateurs, avec un nombre illimit\u00e9 de clients et de projets. Le service d&#8217;assistance OneDesk d\u00e9marre \u00e0 seulement 10,99 $ par utilisateur et par mois. <\/p>\n<p>Voyons comment OneDesk et Zendesk se comparent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff22e70 e-flex e-con-boxed e-con e-parent\" data-id=\"ff22e70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2241b24 e-con-full e-flex e-con e-child\" data-id=\"2241b24\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d03cd4 elementor-widget elementor-widget-heading\" data-id=\"7d03cd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Syst\u00e8me de billetterie puissant<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6c8c71 elementor-widget elementor-widget-text-editor\" data-id=\"d6c8c71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk est un syst\u00e8me de gestion de tickets multicanal. Recevez des tickets par e-mail, via des formulaires personnalis\u00e9s, par chat en direct, et bien plus encore. Offrez une assistance de qualit\u00e9 du d\u00e9but \u00e0 la fin depuis un emplacement centralis\u00e9.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e93e868 e-con-full e-flex e-con e-child\" data-id=\"e93e868\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d905d5c elementor-widget elementor-widget-image\" data-id=\"d905d5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"927\" height=\"484\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp\" class=\"attachment-large size-large wp-image-266887\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp 927w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-300x157.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-768x401.webp 768w\" sizes=\"(max-width: 927px) 100vw, 927px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d71d1f1 e-flex e-con-boxed e-con e-parent\" data-id=\"d71d1f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-64c3e26 e-con-full e-flex e-con e-child\" data-id=\"64c3e26\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7c2b77 elementor-widget elementor-widget-image\" data-id=\"e7c2b77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"494\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Automated-Flows-1.webp\" class=\"attachment-large size-large wp-image-266465\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Automated-Flows-1.webp 576w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Automated-Flows-1-300x257.webp 300w\" sizes=\"(max-width: 576px) 100vw, 576px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-230de98 e-con-full e-flex e-con e-child\" data-id=\"230de98\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ac20b3 elementor-widget elementor-widget-heading\" data-id=\"6ac20b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Routage flexible et automatisation  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a137ee elementor-widget elementor-widget-text-editor\" data-id=\"3a137ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk propose des automatisations simples \u00e0 cr\u00e9er et tr\u00e8s flexibles. Le routage, le marquage, les r\u00e9ponses et les mises \u00e0 jour automatiques vous font gagner du temps et vous permettent de personnaliser vos flux de travail.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f2bab49 e-flex e-con-boxed e-con e-parent\" data-id=\"f2bab49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56b513a elementor-widget elementor-widget-heading\" data-id=\"56b513a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comparer OneDesk \u00e0 Zendesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f01668d elementor-widget elementor-widget-shortcode\" data-id=\"f01668d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><span id=\"tablepress-1-description\" class=\"tablepress-table-description tablepress-table-description-id-1\"><\/span>\n\n<table id=\"tablepress-1\" class=\"tablepress tablepress-id-1 A comparison of ZenDesk to OneDesk - HelpDesk software\" aria-describedby=\"tablepress-1-description\">\n<thead>\n<tr class=\"row-1\">\n\t<td class=\"column-1\"><\/td><th class=\"column-2\">OneDesk <\/th><th class=\"column-3\">Zendesk<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\"><b>Price<\/b><\/td><td class=\"column-2\"><b>$10.99 - $39.99<\/b> per agent per month paid annually<\/td><td class=\"column-3\"><b>$19 - $115+ <\/b> per agent per month paid annually<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Email ticketing <\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Social media ticketing <\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">Inbound voice \/ phone ticketing<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $55\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">Satisfaction survey (CSAT)<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">Custom views<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\">Web widget<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-9\">\n\t<td class=\"column-1\">Real-time chat<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-10\">\n\t<td class=\"column-1\">Customer portal<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only one portal starting at $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-11\">\n\t<td class=\"column-1\">Task management <\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-12\">\n\t<td class=\"column-1\">Knowledge base \/ Help center<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-13\">\n\t<td class=\"column-1\">Custom fields<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-14\">\n\t<td class=\"column-1\">Conditional ticket fields<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-15\">\n\t<td class=\"column-1\">SLA management<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-16\">\n\t<td class=\"column-1\">Internal discussion\/collaboration<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-17\">\n\t<td class=\"column-1\">Pre-built analytics dashboard<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-18\">\n\t<td class=\"column-1\">Timesheets and Timers<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-19\">\n\t<td class=\"column-1\">Integrated project management<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\">with project management product<\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-20\">\n\t<td class=\"column-1\">Macros<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-21\">\n\t<td class=\"column-1\">Automation rules<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-22\">\n\t<td class=\"column-1\">Email audit<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> - last 72 hours<\/td><td class=\"column-3\">only in $115\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-23\">\n\t<td class=\"column-1\">Custom ticket statuses<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-24\">\n\t<td class=\"column-1\">AI bot<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-25\">\n\t<td class=\"column-1\">Community forum<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">$115\/agent plan or higher<\/td>\n<\/tr>\n<tr class=\"row-26\">\n\t<td class=\"column-1\">Multiple ticket forms<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-27\">\n\t<td class=\"column-1\">HIPAA enabled account<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\">with HIPAA Plan<\/td><td class=\"column-3\">$115\/agent plan or higher<\/td>\n<\/tr>\n<tr class=\"row-28\">\n\t<td class=\"column-1\">Single Sign On (SSO) <\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-29\">\n\t<td class=\"column-1\">Audit log<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">$115\/agent plan or higher<\/td>\n<\/tr>\n<tr class=\"row-30\">\n\t<td class=\"column-1\">Invoicing &amp; quoting<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-31\">\n\t<td class=\"column-1\">AI agent<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-32\">\n\t<td class=\"column-1\">AI co-pilot<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">additional $50 per agent add on<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ec24df9 e-flex e-con-boxed e-con e-parent\" data-id=\"ec24df9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-08d6a4e e-con-full e-flex e-con e-child\" data-id=\"08d6a4e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a4eab9 elementor-widget elementor-widget-heading\" data-id=\"2a4eab9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Que peut offrir OneDesk par rapport \u00e0 Zendesk ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63c7288 elementor-widget elementor-widget-text-editor\" data-id=\"63c7288\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Capturez et g\u00e9rez les tickets d\u2019assistance client, les e-mails, les demandes de service et autres interactions client. OneDesk offre les fonctionnalit\u00e9s dont vous avez besoin.  <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/\">Consultez la liste compl\u00e8te des fonctionnalit\u00e9s de OneDesk.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47bd205 e-flex e-con-boxed e-con e-parent\" data-id=\"47bd205\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b3426ee e-con-full e-flex e-con e-child\" data-id=\"b3426ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca79c87 elementor-widget elementor-widget-heading\" data-id=\"ca79c87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Personnalisation compl\u00e8te<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3610dc9 elementor-widget elementor-widget-text-editor\" data-id=\"3610dc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De nombreuses solutions de service d&#8217;assistance sur le march\u00e9 vous limitent \u00e0 un certain nombre de personnalisations. Par exemple, Zendesk n\u2019autorise pas les statuts personnalis\u00e9s.  <span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-secondary ); font-family: var( --e-global-typography-a428b29-font-family ), Sans-serif; letter-spacing: var( --e-global-typography-a428b29-letter-spacing ); word-spacing: var( --e-global-typography-a428b29-word-spacing ); text-align: var(--text-align);\">Chez OneDesk, nous pensons que votre outil doit r\u00e9pondre \u00e0 vos besoins. En tant que tel, OneDesk est l&#8217;un des outils les plus personnalisables disponibles. Configurez des champs et des statuts personnalis\u00e9s illimit\u00e9s. Cr\u00e9ez vos propres \u00e9quipes et r\u00f4les d&#8217;agents. Modifiez l\u2019apparence de votre widget d\u2019aide. Cr\u00e9ez des SLA personnalis\u00e9s pour votre organisation. Cr\u00e9ez des rapports personnalis\u00e9s et bien plus encore&nbsp;!<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0f7dfde e-con-full e-flex e-con e-child\" data-id=\"0f7dfde\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bb0a0a elementor-widget elementor-widget-image\" data-id=\"6bb0a0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"461\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-1024x461.webp\" class=\"attachment-large size-large wp-image-231768\" alt=\"Personnalisations OneDesk\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-1024x461.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-300x135.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-768x346.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization.webp 1110w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22257e8 e-flex e-con-boxed e-con e-parent\" data-id=\"22257e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-faef636 e-con-full e-flex e-con e-child\" data-id=\"faef636\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d4df9c elementor-widget elementor-widget-image\" data-id=\"3d4df9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"473\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Project-Planning-1024x473.webp\" class=\"attachment-large size-large wp-image-267059\" alt=\"outils de planification pour les logiciels de gestion de projet\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Project-Planning-1024x473.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Project-Planning-300x139.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Project-Planning-768x355.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Project-Planning.webp 1087w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63e5cb4 e-con-full e-flex e-con e-child\" data-id=\"63e5cb4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c33eed3 elementor-widget elementor-widget-heading\" data-id=\"c33eed3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gestion du cycle de vie complet du travail<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d96762f elementor-widget elementor-widget-text-editor\" data-id=\"d96762f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Zendesk propose uniquement une solution d&#8217;assistance. Avec OneDesk, vous n&#8217;avez besoin que d&#8217;une seule application pour g\u00e9rer \u00e0 la fois votre helpdesk et votre gestion de projet.  <\/p><p>L&#8217;application de gestion de projet de OneDesk fonctionne de mani\u00e8re transparente avec le service d&#8217;assistance ou peut fonctionner s\u00e9par\u00e9ment. Convertissez les tickets en t\u00e2ches. <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/solution-de-gestion-de-projet\/\">Planifiez et programmez vos t\u00e2ches<\/a> et projets gr\u00e2ce au diagramme de Gantt et au calendrier. \u00c9tablissez un budget et surveillez vos co\u00fbts pr\u00e9vus et r\u00e9els en temps r\u00e9el, et bien plus encore.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-115dbe1 e-flex e-con-boxed e-con e-parent\" data-id=\"115dbe1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d4ba983 e-con-full e-flex e-con e-child\" data-id=\"d4ba983\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02f7718 elementor-widget elementor-widget-heading\" data-id=\"02f7718\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quemment pos\u00e9es sur Zendesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97e3b72 uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"97e3b72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-159' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-9366973\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-9366973 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-6a2893e669bc9\">Quelles sont les meilleures alternatives Zendesk ?  <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Bien que Zendesk offre une vari\u00e9t\u00e9 de fonctionnalit\u00e9s, ce n\u2019est peut-\u00eatre pas la solution pour tout le monde. Zendesk offre des options de personnalisation limit\u00e9es et peut donc ne pas correspondre \u00e0 votre flux de travail unique. Zendesk peut \u00e9galement \u00eatre co\u00fbteux si vous avez besoin de fonctionnalit\u00e9s de haut niveau. Il est \u00e9galement important de prendre en compte les fonctionnalit\u00e9s dont vous avez besoin. Si vous recherchez une alternative \u00e0 Zendesk, OneDesk propose de nombreuses fonctionnalit\u00e9s de haut niveau de Zendesk pour une fraction du co\u00fbt. De plus, OneDesk propose des solutions de gestion de t\u00e2ches et de projets parfaitement int\u00e9gr\u00e9es dans une seule application. OneDesk est donc id\u00e9al pour les \u00e9quipes internes travaillant sur des t\u00e2ches ou des projets, ainsi que pour les agences devant g\u00e9rer simultan\u00e9ment le travail de leurs clients.   <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-dba7543\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-dba7543 uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-6a2893e669d54\">Quelle est la diff\u00e9rence entre Zendesk et OneDesk ?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Zendesk et OneDesk sont tous deux des applications d'assistance qui offrent une vari\u00e9t\u00e9 de fonctionnalit\u00e9s. Zendesk se concentre davantage sur la billetterie sur les r\u00e9seaux sociaux. OneDesk est id\u00e9al pour les services d'assistance internes ou B2B. Il propose <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/fonctionnalites-des-applications-client\/\">des applications orient\u00e9es client<\/a> permettant aux clients ou aux utilisateurs finaux de communiquer, de soumettre des tickets et de se tenir inform\u00e9s par e-mail, formulaires, chat en direct, portail client et base de connaissances. <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-97f829b\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-97f829b uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-6a2893e669e55\">Qui sont les concurrents de Zendesk ?  <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Vous verrez un certain nombre de concurrents Zendesk, se concentrant g\u00e9n\u00e9ralement sur diff\u00e9rentes fonctions des logiciels de helpdesk. Ces concurrents incluent OneDesk, Freshdesk et HappyFox. Les concurrents de Zendesk disposent g\u00e9n\u00e9ralement de fonctionnalit\u00e9s essentielles telles que la billetterie par courrier \u00e9lectronique et les automatisations de base. En fonction de ce que vous recherchez, vous aurez peut-\u00eatre besoin d'automatisations plus puissantes ou <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/plusieurs-facons-de-creer-des-billets\/\">de moyens suppl\u00e9mentaires pour cr\u00e9er des tickets<\/a> . OneDesk propose \u00e0 la fois un service d'assistance complet et un produit de gestion de projet parfaitement int\u00e9gr\u00e9s, ce qui le distingue des autres solutions. Consultez nos autres <a href=\"https:\/\/onedesk.com\/fr\/helpdesk-alternatives\/\">comparaisons de services d\u2019assistance<\/a> pour voir comment OneDesk et Zendesk se situent par rapport \u00e0 la concurrence.  <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0fbc85d e-flex e-con-boxed e-con e-parent\" data-id=\"0fbc85d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-74a212e e-con-full e-flex e-con e-child\" data-id=\"74a212e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37f0e09 elementor-widget elementor-widget-heading\" data-id=\"37f0e09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrez pourquoi OneDesk est la meilleure alternative \u00e0 Zendesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9ca317 elementor-widget elementor-widget-text-editor\" data-id=\"f9ca317\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Testez OneDesk par vous-m\u00eame gr\u00e2ce \u00e0 notre essai gratuit de 14 jours. D\u00e9marrez facilement gr\u00e2ce \u00e0 notre <a href=\"https:\/\/onedesk.com\/fr\/commencer\/\">guide d&#8217;int\u00e9gration<\/a> et \u00e0 nos autres ressources. Vous pouvez \u00e9galement <a href=\"https:\/\/onedesk.com\/fr\/demo\/livre-demo\/\">r\u00e9server une d\u00e9mo<\/a> pour voir OneDesk en action.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-091aeb8 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"091aeb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Commencez gratuitement<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-deb9645 e-con-full e-flex e-con e-child\" data-id=\"deb9645\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7ff5e0 elementor-widget elementor-widget-image\" data-id=\"d7ff5e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"398\" height=\"215\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png\" class=\"attachment-large size-large wp-image-255542\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png 398w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket-300x162.png 300w\" sizes=\"(max-width: 398px) 100vw, 398px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>OneDesk, une alternative puissante \u00e0 Zendesk R\u00e9duisez les co\u00fbts sans r\u00e9duire les fonctionnalit\u00e9s. OneDesk est une alternative hautement personnalisable et abordable \u00e0 Zendesk. Pourquoi rechercher des alternatives \u00e0 Zendesk&nbsp;? Vous avez probablement d\u00e9j\u00e0 entendu parler de Zendesk. Zendesk est un logiciel reconnu pour la gestion du helpdesk, du service client et de la collaboration en [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":302943,"parent":61147,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-148219","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Alternative Zendesk | Solution logicielle d&#039;assistance et de gestion de projet<\/title>\n<meta name=\"description\" content=\"Vous recherchez un logiciel d\u2019assistance alternatif \u00e0 Zendesk ? D\u00e9couvrez comment OneDesk se compare en mati\u00e8re de prix, de fonctionnalit\u00e9s et d&#039;offre.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/onedesk-vs-la-concurrence\/zendesk-alternative\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Alternative Zendesk | Solution logicielle d&#039;assistance et de gestion de projet\" \/>\n<meta property=\"og:description\" content=\"Vous recherchez un logiciel d\u2019assistance alternatif \u00e0 Zendesk ? D\u00e9couvrez comment OneDesk se compare en mati\u00e8re de prix, de fonctionnalit\u00e9s et d&#039;offre.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/fr\/onedesk-vs-la-concurrence\/zendesk-alternative\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-04T17:36:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Alternative Zendesk | Solution logicielle d'assistance et de gestion de projet","description":"Vous recherchez un logiciel d\u2019assistance alternatif \u00e0 Zendesk ? 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