{"id":148458,"date":"2021-12-14T14:50:14","date_gmt":"2021-12-14T14:50:14","guid":{"rendered":"https:\/\/onedesk.com\/onedesk-vs-la-concurrence\/happyfox-vs-onedesk\/"},"modified":"2025-06-03T17:31:54","modified_gmt":"2025-06-03T17:31:54","slug":"happyfox-alternative","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/onedesk-vs-la-concurrence\/happyfox-alternative\/","title":{"rendered":"Alternative \u00e0 HappyFox"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"148458\" class=\"elementor elementor-148458 elementor-47992\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bdb9603 e-flex e-con-boxed e-con e-parent\" data-id=\"bdb9603\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2ae7e15 e-con-full e-flex e-con e-child\" data-id=\"2ae7e15\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c71670a elementor-widget elementor-widget-heading\" data-id=\"c71670a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">OneDesk, l'alternative flexible \u00e0 HappyFox<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49a9d74 elementor-widget elementor-widget-text-editor\" data-id=\"49a9d74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Allez plus loin avec OneDesk, une alternative avanc\u00e9e au helpdesk HappyFox.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17d3793 e-flex e-con-boxed e-con e-child\" data-id=\"17d3793\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0b8573 elementor-widget elementor-widget-image\" data-id=\"c0b8573\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1307\" height=\"574\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards.png\" class=\"attachment-full size-full wp-image-58119\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards.png 1307w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-300x132.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-1024x450.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-768x337.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-683x300.png 683w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-1140x501.png 1140w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-255x112.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-182x80.png 182w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-91x40.png 91w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-480x211.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-500x220.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-750x329.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-360x158.png 360w\" sizes=\"(max-width: 1307px) 100vw, 1307px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b6d81b e-flex e-con-boxed e-con e-parent\" data-id=\"9b6d81b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7c76bd2 e-con-full e-flex e-con e-child\" data-id=\"7c76bd2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc92907 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"dc92907\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"256\" height=\"256\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/happyfox-logo.png\" class=\"attachment-medium size-medium wp-image-142597\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/happyfox-logo.png 256w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/happyfox-logo-150x150.png 150w\" sizes=\"(max-width: 256px) 100vw, 256px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f382a8a e-con-full e-flex e-con e-child\" data-id=\"f382a8a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d42fe9f elementor-widget elementor-widget-image\" data-id=\"d42fe9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/od-blue-1.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ec2592 e-flex e-con-boxed e-con e-parent\" data-id=\"7ec2592\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-630d935 elementor-widget elementor-widget-heading\" data-id=\"630d935\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi rechercher des alternatives \u00e0 HappyFox ?  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d045f79 elementor-widget__width-initial elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d045f79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>HappyFox est un logiciel de support technique reconnu offrant de nombreuses fonctionnalit\u00e9s telles que la gestion des tickets par e-mail, les accords de niveau de service (SLA), une base de connaissances et le routage automatis\u00e9. Bien qu&#8217;il s&#8217;agisse d&#8217;une bonne solution, HappyFox ne r\u00e9pond pas aux besoins de toutes les \u00e9quipes.   <\/p><p>Les \u00e9valuateurs mentionnent des douleurs telles que :<\/p><ul><li>Personnalisation limit\u00e9e &#8211; par exemple, aucun champ personnalis\u00e9 conditionnel.<\/li><li>Co\u00fbts \u00e9lev\u00e9s pour les petites \u00e9quipes.  <\/li><li>Manque de suivi avanc\u00e9 du temps ou d\u2019int\u00e9gration de la gestion de projet.<\/li><\/ul><p>Happy Fox propose un forfait de base avec des fonctionnalit\u00e9s et un nombre d&#8217;utilisateurs limit\u00e9s \u00e0 24 $\/utilisateur par mois. Pour b\u00e9n\u00e9ficier de toutes les fonctionnalit\u00e9s, comptez 99 $\/utilisateur par mois ou plus pour le forfait Entreprise sur mesure ou les fonctionnalit\u00e9s suppl\u00e9mentaires. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1cf60e elementor-widget elementor-widget-heading\" data-id=\"c1cf60e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrez OneDesk, l'alternative tout-en-un \u00e0 HappyFox<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8897ff elementor-widget elementor-widget-text-editor\" data-id=\"e8897ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk offre la quasi-totalit\u00e9 des fonctionnalit\u00e9s d&#8217;assistance technique de HappyFox. Il inclut la gestion des tickets multicanaux, la gestion des accords de niveau de service (SLA) et une base de connaissances en libre-service. &nbsp;  OneDesk va encore plus loin gr\u00e2ce \u00e0 de nombreuses automatisations, au suivi du temps, au chat en direct et \u00e0 l&#8217;int\u00e9gration de l&#8217;IA. OneDesk d\u00e9marre \u00e0 seulement 10,99 $ par utilisateur et par mois. Notre service d&#8217;assistance d&#8217;entreprise avanc\u00e9 est propos\u00e9 \u00e0 seulement 14,99 $ par utilisateur et par mois.  <\/p>\n<p>OneDesk est \u00e9galement une solution unique proposant des produits compl\u00e9mentaires pour la gestion de projets et les services professionnels. Ces produits s&#8217;int\u00e8grent parfaitement dans une seule application, ce qui en fait la solution id\u00e9ale pour les \u00e9quipes g\u00e9rant des projets internes ou clients. &nbsp;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-30f2afd e-flex e-con-boxed e-con e-parent\" data-id=\"30f2afd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-496b566 elementor-widget elementor-widget-heading\" data-id=\"496b566\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comparer OneDesk et Happyfox<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a396dc elementor-widget elementor-widget-shortcode\" data-id=\"9a396dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<table id=\"tablepress-15\" class=\"tablepress tablepress-id-15\" aria-describedby=\"tablepress-15-description\">\n<thead>\n<tr class=\"row-1\">\n\t<td class=\"column-1\"><\/td><th class=\"column-2\">OneDesk<\/th><th class=\"column-3\">HappyFox<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Price (users)<\/td><td class=\"column-2\">$10.99 - 26.99 per user\/month paid annually<\/td><td class=\"column-3\">$24 - $99 per user\/month paid annually<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Live chat<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">with HappyFox Chat $29+\/month <\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Macros<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">Round robin assignment<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">Only in $49+\/month plans<\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">SLA management<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">SLA breach notification<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">Only in $49+\/month plans<\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\">Kanban view of tickets<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">Only in $49+\/month plans<\/td>\n<\/tr>\n<tr class=\"row-9\">\n\t<td class=\"column-1\">Knowledge base<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-10\">\n\t<td class=\"column-1\">Dashboard<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-11\">\n\t<td class=\"column-1\">Custom field report<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">Only in $99+\/month plans<\/td>\n<\/tr>\n<tr class=\"row-12\">\n\t<td class=\"column-1\">Scheduled reports<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">Only in $99+\/month plans<\/td>\n<\/tr>\n<tr class=\"row-13\">\n\t<td class=\"column-1\">Satisfaction surveys<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">Only in $49+\/month plans<\/td>\n<\/tr>\n<tr class=\"row-14\">\n\t<td class=\"column-1\">SSO capabilities<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> with Enterprise<\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-15\">\n\t<td class=\"column-1\">Custom fields<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-16\">\n\t<td class=\"column-1\">Customer portal<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-17\">\n\t<td class=\"column-1\">Integrations<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> with Enterprise<\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-18\">\n\t<td class=\"column-1\">Project management<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-19\">\n\t<td class=\"column-1\">Task management<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">Only in $99+\/month plans<\/td>\n<\/tr>\n<tr class=\"row-20\">\n\t<td class=\"column-1\">Transform tickets to tasks<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-21\">\n\t<td class=\"column-1\">Gantt charts<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-22\">\n\t<td class=\"column-1\">Timesheets<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-23\">\n\t<td class=\"column-1\">Invoicing \/ quoting <\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-24\">\n\t<td class=\"column-1\">Inbound phone ticketing<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> with Enterprise<\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-25\">\n\t<td class=\"column-1\">AI chatbot<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> with Enterprise<\/td><td class=\"column-3\">with HappyFox Chatbot $+<\/td>\n<\/tr>\n<tr class=\"row-26\">\n\t<td class=\"column-1\">AI copilot<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> with Enterprise<\/td><td class=\"column-3\">with HappyFox Chatbot $+<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<span id=\"tablepress-15-description\" class=\"tablepress-table-description tablepress-table-description-id-15\"><\/span>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aae5227 e-flex e-con-boxed e-con e-parent\" data-id=\"aae5227\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-452578e elementor-widget elementor-widget-heading\" data-id=\"452578e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qu'est-ce qui fait de OneDesk l'alternative id\u00e9ale \u00e0 HappyFox ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5684ded e-flex e-con-boxed e-con e-parent\" data-id=\"5684ded\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9630bc6 e-con-full e-flex e-con e-child\" data-id=\"9630bc6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c31315 elementor-widget elementor-widget-heading\" data-id=\"6c31315\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ticketing par e-mail  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b79cf0 elementor-widget elementor-widget-text-editor\" data-id=\"7b79cf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Capturez, cat\u00e9gorisez, attribuez, g\u00e9rez et <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/systeme-de-billetterie-helpdesk\/\">r\u00e9solvez les tickets<\/a> . Connectez facilement votre e-mail d&#8217;assistance. Les tickets seront cr\u00e9\u00e9s automatiquement \u00e0 partir des e-mails entrants. Travaillez directement depuis votre tableau de bord pour suivre et r\u00e9pondre aux tickets. Utilisez des vues personnalis\u00e9es pour organiser, suivre et g\u00e9rer efficacement les tickets.      <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62f1f8e e-con-full e-flex e-con e-child\" data-id=\"62f1f8e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd9efb4 elementor-widget elementor-widget-image\" data-id=\"bd9efb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"927\" height=\"484\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp\" class=\"attachment-large size-large wp-image-266887\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp 927w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-300x157.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-768x401.webp 768w\" sizes=\"(max-width: 927px) 100vw, 927px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1609870 e-flex e-con-boxed e-con e-parent\" data-id=\"1609870\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cd40b07 e-con-full e-flex e-con e-child\" data-id=\"cd40b07\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5f0504 elementor-widget elementor-widget-image\" data-id=\"c5f0504\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"997\" height=\"589\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal.webp\" class=\"attachment-large size-large wp-image-262868\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal.webp 997w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal-300x177.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal-768x454.webp 768w\" sizes=\"(max-width: 997px) 100vw, 997px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bcd9a76 e-con-full e-flex e-con e-child\" data-id=\"bcd9a76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db0b8ce elementor-widget elementor-widget-heading\" data-id=\"db0b8ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Outils en libre-service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-296ba89 elementor-widget elementor-widget-text-editor\" data-id=\"296ba89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk comprend plusieurs outils en libre-service pour am\u00e9liorer vos options d&#8217;assistance, notamment&nbsp;:<\/p><ul><li>Base de connaissances<\/li><li>Portail de billetterie<\/li><li>Formulaires de billets personnalis\u00e9s<\/li><li>Chat en direct aliment\u00e9 par l&#8217;IA<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e2e4119 e-flex e-con-boxed e-con e-parent\" data-id=\"e2e4119\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-edfadce elementor-widget elementor-widget-heading\" data-id=\"edfadce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Que peut offrir OneDesk par rapport \u00e0 HappyFox ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64da4a6 e-flex e-con-boxed e-con e-parent\" data-id=\"64da4a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-eae9c61 e-con-full e-flex e-con e-child\" data-id=\"eae9c61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f17fb6 elementor-widget elementor-widget-heading\" data-id=\"3f17fb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Billetterie multicanal avanc\u00e9e<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d5ab5d elementor-widget elementor-widget-text-editor\" data-id=\"3d5ab5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>HappyFox propose plusieurs canaux de ticketing, tels que l&#8217;e-mail, les int\u00e9grations tierces et le chat en direct (avec des modules compl\u00e9mentaires). OneDesk propose \u00e9galement des tickets par e-mail, appels entrants, chat en direct, formulaires web et int\u00e9grations tierces. Vos clients ou utilisateurs finaux b\u00e9n\u00e9ficient ainsi de davantage de moyens d&#8217;obtenir de l&#8217;aide, tout en permettant \u00e0 vos agents de travailler depuis un tableau de bord unique et unifi\u00e9.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8b72df e-con-full e-flex e-con e-child\" data-id=\"f8b72df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9e3e47 elementor-widget elementor-widget-image\" data-id=\"f9e3e47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"673\" height=\"412\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/AI-Chat-Bot-small.webp\" class=\"attachment-large size-large wp-image-269651\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/AI-Chat-Bot-small.webp 673w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/AI-Chat-Bot-small-300x184.webp 300w\" sizes=\"(max-width: 673px) 100vw, 673px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5fdc7f0 e-flex e-con-boxed e-con e-parent\" data-id=\"5fdc7f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-58c781e e-con-full e-flex e-con e-child\" data-id=\"58c781e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2941a4 elementor-widget elementor-widget-image\" data-id=\"c2941a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"927\" height=\"484\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp\" class=\"attachment-large size-large wp-image-266887\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp 927w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-300x157.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-768x401.webp 768w\" sizes=\"(max-width: 927px) 100vw, 927px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da994e4 e-con-full e-flex e-con e-child\" data-id=\"da994e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17ef212 elementor-widget elementor-widget-heading\" data-id=\"17ef212\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Suivi du temps  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbcc80e elementor-widget elementor-widget-text-editor\" data-id=\"bbcc80e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>HappyFox offre un suivi \u00e0 dur\u00e9e limit\u00e9e avec leurs plans. OneDesk va plus loin, vous permettant d&#8217;utiliser des minuteries et des feuilles de temps int\u00e9gr\u00e9es. OneDesk permet aux utilisateurs de soumettre des <a href=\"https:\/\/onedesk.com\/features-index\/tracking-work\/\">feuilles<\/a> de temps facturables ou non facturables. Affichez, triez, filtrez et exportez des feuilles de temps \u00e0 partir du portail Feuilles de temps. Affichez les KPI ou g\u00e9n\u00e9rez des rapports d\u00e9taill\u00e9s sur le travail de votre \u00e9quipe dans le portail <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/application-danalyse\/\">Analytics<\/a> de OneDesk.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3bdf65d e-flex e-con-boxed e-con e-parent\" data-id=\"3bdf65d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bc0e1b elementor-widget elementor-widget-heading\" data-id=\"1bc0e1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quemment pos\u00e9es sur HappyFox<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf60ffd uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"cf60ffd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-217' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-cac6e7a\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-cac6e7a uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-6a3465b78b16e\">Quelle est une bonne alternative \u00e0 HappyFox ?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Il existe plusieurs alternatives \u00e0 HappyFox en mati\u00e8re de helpdesk. Recherchez des solutions offrant des fonctionnalit\u00e9s telles que le chat en direct, la gestion des tickets par e-mail, l'automatisation et une base de connaissances. OneDesk est selon nous une excellente alternative \u00e0 HappyFox. OneDesk offre une gamme de fonctionnalit\u00e9s robustes pour g\u00e9rer votre helpdesk&nbsp;: accords de niveau de service, automatisations, portail client, base de connaissances et champs de ticket personnalis\u00e9s.     <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-9fefa4c\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-9fefa4c uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-6a3465b78b2ab\">Pourquoi OneDesk est-il une bonne alternative \u00e0 HappyFox ?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>OneDesk offre toutes les fonctionnalit\u00e9s indispensables de HappyFox, telles que&nbsp;:<\/p><ul><li>Billetterie par courrier \u00e9lectronique<\/li><li>Portail Clients<\/li><li>Base de connaissances<\/li><li>SLA<\/li><li>Suivi du temps<\/li><li>R\u00e8gles de routage<\/li><\/ul><p>Dans cette optique, OneDesk offre \u00e9galement davantage de fonctionnalit\u00e9s pour la gestion des tickets omnicanaux et la personnalisation. Par exemple, OneDesk vous permet de recevoir des tickets via le chat en direct, les formulaires web et les appels entrants. Malgr\u00e9 toutes ces fonctionnalit\u00e9s, OneDesk reste l'option la plus abordable.    <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-d0179a3\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-d0179a3 uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-6a3465b78b373\">Quelle est la diff\u00e9rence entre OneDesk et HappyFox ?  <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>OneDesk offre de nombreuses fonctionnalit\u00e9s similaires \u00e0 HappyFox, vous permettant de g\u00e9rer votre service d'assistance et de promouvoir le libre-service. Cependant, OneDesk privil\u00e9gie la gestion omnicanale des tickets en incluant davantage de canaux, comme les formulaires web et le t\u00e9l\u00e9phone. Avec OneDesk, vous pouvez \u00e9galement acheter des produits int\u00e9gr\u00e9s suppl\u00e9mentaires pour b\u00e9n\u00e9ficier de plusieurs applications en une seule. Ainsi, OneDesk int\u00e8gre parfaitement la gestion des tickets, le suivi du temps, la gestion de projet et la facturation.     <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3022ba7 e-flex e-con-boxed e-con e-parent\" data-id=\"3022ba7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9139e0b e-con-full e-flex e-con e-child\" data-id=\"9139e0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-902cba6 elementor-widget elementor-widget-heading\" data-id=\"902cba6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrez pourquoi OneDesk est la meilleure alternative \u00e0 HappyFox<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e8cde1 elementor-widget elementor-widget-text-editor\" data-id=\"0e8cde1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00c9valuez OneDesk par vous-m\u00eame avec notre essai enti\u00e8rement gratuit de 14 jours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0621cf3 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"0621cf3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Commencez gratuitement<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5de152a e-con-full e-flex e-con e-child\" data-id=\"5de152a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3671e2d elementor-widget elementor-widget-image\" data-id=\"3671e2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"398\" height=\"215\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png\" class=\"attachment-large size-large wp-image-255542\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png 398w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket-300x162.png 300w\" sizes=\"(max-width: 398px) 100vw, 398px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c3068f1 e-flex e-con-boxed e-con e-parent\" data-id=\"c3068f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10403d2 elementor-widget elementor-widget-heading\" data-id=\"10403d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comparez OneDesk \u00e0 d'autres solutions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a327585 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"a327585\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-a327585\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-150002\"><a href=\"https:\/\/onedesk.com\/onedesk-vs-the-competition\/zendesk-vs-onedesk\/\" class=\"elementor-item menu-link\">OneDesk contre Zendesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-150003\"><a href=\"https:\/\/onedesk.com\/onedesk-vs-the-competition\/freshdesk-vs-onedesk\/\" class=\"elementor-item menu-link\">OneDesk contre Freshdesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-150026\"><a href=\"https:\/\/onedesk.com\/onedesk-vs-the-competition\/monday-com-vs-onedesk\/\" class=\"elementor-item menu-link\">OneDesk contre Monday.com<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-150027\"><a href=\"https:\/\/onedesk.com\/onedesk-vs-the-competition\/happyfox-vs-onedesk\/\" class=\"elementor-item menu-link\">OneDesk contre HappyFox<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-a327585\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-150002\"><a href=\"https:\/\/onedesk.com\/onedesk-vs-the-competition\/zendesk-vs-onedesk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk contre Zendesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-150003\"><a href=\"https:\/\/onedesk.com\/onedesk-vs-the-competition\/freshdesk-vs-onedesk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk contre Freshdesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-150026\"><a href=\"https:\/\/onedesk.com\/onedesk-vs-the-competition\/monday-com-vs-onedesk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk contre Monday.com<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-150027\"><a href=\"https:\/\/onedesk.com\/onedesk-vs-the-competition\/happyfox-vs-onedesk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk contre HappyFox<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>OneDesk, l&#8217;alternative flexible \u00e0 HappyFox Allez plus loin avec OneDesk, une alternative avanc\u00e9e au helpdesk HappyFox. Pourquoi rechercher des alternatives \u00e0 HappyFox ? HappyFox est un logiciel de support technique reconnu offrant de nombreuses fonctionnalit\u00e9s telles que la gestion des tickets par e-mail, les accords de niveau de service (SLA), une base de connaissances et [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":302978,"parent":61147,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-148458","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Comparez HappyFox | Solution logicielle d&#039;assistance et de gestion de projet<\/title>\n<meta name=\"description\" content=\"Logiciel d&#039;assistance alternative \u00e0 HappyFox. 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