{"id":151694,"date":"2021-12-16T18:54:47","date_gmt":"2021-12-16T18:54:47","guid":{"rendered":"https:\/\/onedesk.com\/index-des-fonctionnalites\/helpdesk-fonctionnalites\/"},"modified":"2023-08-08T18:54:23","modified_gmt":"2023-08-08T18:54:23","slug":"fonctions-dassistance","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/fonctions-dassistance\/","title":{"rendered":"Liste des fonctionnalit\u00e9s du service d’assistance"},"content":{"rendered":"\t\t
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Fonctionnalit\u00e9s du service d'assistance dans OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Un syst\u00e8me de helpdesk puissant con\u00e7u pour optimiser votre support client et helpdesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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OneDesk dispose de nombreuses fonctionnalit\u00e9s de service d’assistance et de syst\u00e8me de billetterie. Ces fonctionnalit\u00e9s fonctionnent pour vous fournir tous les outils dont vous avez besoin pour fournir un support client exceptionnel.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Vous souhaitez comparer OneDesk \u00e0 d’autres solutions d’assistance ou de gestion de projet ?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tT\u00e9l\u00e9charger la check-list de comparaison<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Help Desk Features<\/h3><\/td>

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Live Chat Support<\/a>
\nOneDesk lets you support your customers in real-time through a live-chat messenger.<\/td>		Multiple Ways to Create Tickets<\/a>
\nEnsure no customer requests are missed by creating tickets from different incoming customer communications.<\/td>\n<\/tr>\n
HelpDesk Agent Management<\/a>
\nPowerful team management capabilities can help to keep your team working at peak productivity and ensure a higher quality of work for your customers. <\/td>		Webforms <\/a>
\nEasily collect customer requests and organize them into tickets and tasks in OneDesk.<\/td>\n<\/tr>\n
Email to Ticket<\/a>
\nOneDesk automates the ticket creation process through email capture to ensure that no request is ever lost.<\/td>		Key Performance Indicator<\/a>
\nOneDesk has a dashboard widget which displays the key performance indicators for your operations.<\/td>\n<\/tr>\n
Agent Communication<\/a>
\nOneDesk\u2019s internal messenger system allows you to weave communication into your workflow. <\/td>		Customer Feedback & Satisfaction<\/a>
\nOneDesk\u2019s customer satisfaction surveys allow you to assess your customer support team\u2019s level of support.<\/td>\n<\/tr>\n
Saved Replies<\/a>
\nOneDesk\u2019s saved replies ensure that your support team is providing services to the level you expect.<\/td>		Tracking Time Spent on Tickets<\/a>
\nOneDesk allows you to track where your time and effort are being placed.<\/td>\n<\/tr>\n
Knowledgebase<\/a>
\nOneDesk\u2019s knowledge base can be easily updated from within OneDesk, and tracks all changes made to the articles. <\/td>		Auto Ticket Routing<\/a>
\nOneDesk lets you create auto-routing rules for tickets, tasks, and projects.<\/td>\n<\/tr>\n
Creating Tickets from Live Chat<\/a>
\nOneDesk lets you create tickets and tasks (items) directly from your live-chat messenger. <\/td>		Data Exporting<\/a>
\nOneDesk lets you export your data about tickets, tasks, projects and timesheets to be repurposed into reports.<\/td>\n<\/tr>\n
Tickets Analytics<\/a>
\nOneDesk has an analytics application that aggregates all of your data into one location. <\/td>		Ticket Management<\/a>
\nOneDesk\u2019s powerful ticket management features ensure you can track, prioritize, and resolve customer support tickets quickly and efficiently.<\/td>\n<\/tr>\n
Configurable Ticket Types<\/a>
\nOneDesk lets you configure unique ticket types to distinguish between incoming requests.<\/td>		Tracking Ticket Activity<\/a>
\nOneDesk lets you audit work done by having access to a full-trail transparent history of changes on tickets, tasks and projects.<\/td>\n<\/tr>\n
SLA Management<\/a>
\nService Level Agreements (SLAs) policies help you to improve customer service. <\/td>		Ticket Assignment Management<\/a>
\nOneDesk lets you easily assign and auto-assign tickets as well as track and monitor assignments.
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Merging Tickets<\/a>
\nOneDesk lets you merge two or more tickets or tasks (items) into one to simplify your work.<\/td>		Ticket Detail Panel<\/a>
\nUse OneDesk's specialized ticket or task detail panels to complete almost any action from a centralized location.<\/td>\n<\/tr>\n
Macros<\/a>
\nOneDesk lets you create and save macros to bulk edit tickets, tasks & projects.
\n<\/td>		Reporting<\/a>
\nOneDesk lets you report on the progress of your tickets, tasks and projects. <\/td>\n<\/tr>\n
Combined View for Tickets & Tasks<\/a>
\nOneDesk enables you to view and work on tickets and tasks together.<\/td>		Configurable Work Views<\/a>
\nOneDesk lets you choose how your data is displayed and allows you to save and share work views.<\/td>\n<\/tr>\n
Linking Tickets<\/a>
\nOneDesk lets you link tickets and tasks for quick access and label them to determine their relationships.
\n<\/td>		Subtasks<\/a>
\nIn OneDesk, you can divide complex tickets and tasks into smaller, manageable subtasks.<\/td>\n<\/tr>\n
Notifications<\/a>
\nOneDesk notifies you about the things you want to keep informed on, be it a conversation, ticket, task, or project update. <\/td>		Ticket Collaboration<\/a>
\nWork and collaborate with your teammates on shared tasks and tickets.<\/td>\n<\/tr>\n
Resource Allocation<\/a>
\nOneDesk helps you to allocate your existing resources to get work done.<\/td>		Configurable Statuses<\/a>
\nOneDesk lets you configure the lifecycle statuses of each type of ticket, task, and project that you have enabled. <\/td>\n<\/tr>\n
Custom Fields<\/a>
\nOneDesk lets you create custom fields that attach as properties to your tickets, tasks, timesheets, projects, users and customers. <\/td>		Printing Tickets<\/a>
\nOneDesk enables you to generate printer-friendly pages of information for all your work tickets or tasks.<\/td>\n<\/tr>\n
Workflow Automations<\/a>
\nOneDesk lets you enable workflow automations to replace your repetitive and time-consuming activities. <\/td>		Automated Bot Responses<\/a>
\nOneDesk\u2019s automated bot lets you display information to your customers based on triggers set by you.<\/td>\n<\/tr>\n
Automated Emails<\/a>
\nUse automated emails to send information to customers or users based on triggers you set.<\/td>		 Automated Time Tracking<\/a> Resolve tickets and submit tracked time with just a click. <\/td>\n<\/tr>\n
Ticket Templates<\/a>
\nCreate new tickets quickly using internal forms with default properties. <\/td>		 Connect to Google Workspace<\/a> Directly connect your outgoing and incoming Google support account. <\/td>\n<\/tr>\n
Connect to Office 365<\/a> Directly connect your outgoing and incoming Office 365 support account. <\/td> Integrations<\/a> Use out-of-the-box integrations or Zapier to connect to different applications. <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tFull list of features ><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Fonctionnalit\u00e9s du service d’assistance dans OneDesk Un syst\u00e8me de helpdesk puissant con\u00e7u pour optimiser votre support client et helpdesk. Sign up free! OneDesk dispose de nombreuses fonctionnalit\u00e9s de service d’assistance et de syst\u00e8me de billetterie. Ces fonctionnalit\u00e9s fonctionnent pour vous fournir tous les outils dont vous avez besoin pour fournir un support client exceptionnel. Vous […]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":151672,"menu_order":35,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-151694","page","type-page","status-publish","hentry"],"yoast_head":"\nListe des fonctionnalit\u00e9s du service d'assistance | Caract\u00e9ristiques | Application logicielle OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est un logiciel de helpdesk et de gestion de projet. 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