{"id":151731,"date":"2021-12-16T18:55:37","date_gmt":"2021-12-16T18:55:37","guid":{"rendered":"https:\/\/onedesk.com\/index-des-fonctionnalites\/applications-clients-fonctionnalites\/"},"modified":"2023-08-08T18:54:26","modified_gmt":"2023-08-08T18:54:26","slug":"fonctionnalites-des-applications-client","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/fonctionnalites-des-applications-client\/","title":{"rendered":"Liste des fonctionnalit\u00e9s des applications client"},"content":{"rendered":"\t\t
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Liste des fonctionnalit\u00e9s des applications client de OneDesk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vous voulez voir comment OneDesk se compare \u00e0 d’autres logiciels d’assistance ou de gestion de projet ?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tT\u00e9l\u00e9charger la check-list de comparaison<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\n\n\n\t\n\t\n\t\n\t\n\t\n\t

Customer Apps Features<\/h3><\/td>

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Live-Chat Messenger<\/a>
\nOneDesk lets you support your customers in real time through a live-chat messenger.
\n<\/td>		Customer Portal<\/a>
\nWith OneDesk's customer portal, your customers can see the status of their submitted tickets, create new tickets, and access self-service options.<\/td>\n<\/tr>\n
Web Widget<\/a>
\nOneDesk lets you put a fully customizable customer-facing web widget onto your website that holds all your customer apps.<\/td>		Webforms<\/a>
\nWebforms let you distinguish between incoming customer requests by allowing your customer to easily submit a unique ticket or task type.<\/td>\n<\/tr>\n
Knowledgebase<\/a>
\nOneDesk allows you to create and easily maintain a knowledgebase where your customers can self-serve to find important information.<\/td>		Automated Bot Responses<\/a>
\nOneDesk\u2019s automated bot lets you display information to your customers based on triggers set by you.<\/td>\n<\/tr>\n
Creating Tickets from Live Chat<\/a>
\nOneDesk lets you create tickets and tasks (items) directly from your live-chat messenger. <\/td>		Custom Fields<\/a>
\nOneDesk lets you create custom fields that attach as properties to your tickets or tasks. These fields can be added to your customer-facing webforms.<\/td>\n<\/tr>\n
Auto Ticket Routing<\/a>
\nOneDesk lets you create auto-routing rules for tickets and tasks submitted from customer apps.<\/td>		<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tFull list of features ><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Liste des fonctionnalit\u00e9s des applications client de OneDesk Sign up free! Vous voulez voir comment OneDesk se compare \u00e0 d’autres logiciels d’assistance ou de gestion de projet ? T\u00e9l\u00e9charger la check-list de comparaison Full list of features ><\/p>\n","protected":false},"author":27,"featured_media":0,"parent":151672,"menu_order":35,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-151731","page","type-page","status-publish","hentry"],"yoast_head":"\nListe des applications client | Caract\u00e9ristiques | Application logicielle OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est un logiciel de helpdesk et de gestion de projet. 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