{"id":151865,"date":"2021-12-16T19:02:24","date_gmt":"2021-12-16T19:02:24","guid":{"rendered":"https:\/\/onedesk.com\/index-des-fonctionnalites\/helpdesk-ticketing-system\/"},"modified":"2024-06-20T20:55:02","modified_gmt":"2024-06-20T20:55:02","slug":"systeme-de-billetterie-helpdesk","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/systeme-de-billetterie-helpdesk\/","title":{"rendered":"Syst\u00e8me de billetterie du Helpdesk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"151865\" class=\"elementor elementor-151865 elementor-57140\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a386c5 e-flex e-con-boxed e-con e-parent\" data-id=\"8a386c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e62ce2e elementor-widget elementor-widget-heading\" data-id=\"e62ce2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Syst\u00e8me de ticking du service d'assistance<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45d71fb3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45d71fb3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-49791290\" data-id=\"49791290\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-645a77ea elementor-widget elementor-widget-text-editor\" data-id=\"645a77ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un puissant cadre d&#8217;assistance et de gestion de projet con\u00e7u pour fonctionner comme vous.<br \/>Capturez, automatisez et r\u00e9solvez avec la solution de ticket d&#8217;assistance de OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-56a32cb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"56a32cb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c9bdf5\" data-id=\"5c9bdf5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ee4b5e8 elementor-align-center elementor-widget elementor-widget-global elementor-global-239883 elementor-global-131872 elementor-widget-button\" data-id=\"ee4b5e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/fr\/inscription-gratuite\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-565a362e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"565a362e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-114b4284\" data-id=\"114b4284\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e8b95f elementor-widget elementor-widget-image\" data-id=\"5e8b95f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"347\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three.png\" class=\"attachment-large size-large wp-image-57314\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three.png 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-300x104.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-768x266.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-865x300.png 865w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-255x88.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-231x80.png 231w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-115x40.png 115w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-480x167.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-500x174.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-750x260.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-360x125.png 360w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-4f6c071 e-flex e-con-boxed e-con e-parent\" data-id=\"4f6c071\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2397b56 e-con-full e-flex e-con e-child\" data-id=\"2397b56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55e9e47 elementor-widget elementor-widget-heading\" data-id=\"55e9e47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00c9tablissez de l\u2019ordre dans votre support client  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a0e8b1 e-flex e-con-boxed e-con e-parent\" data-id=\"3a0e8b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4b614b4 e-con-full e-flex e-con e-child\" data-id=\"4b614b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5222123 elementor-widget elementor-widget-heading\" data-id=\"5222123\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Types de billets uniques<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a20cff elementor-widget elementor-widget-text-editor\" data-id=\"4a20cff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous recevez de nombreuses demandes de clients, alors pourquoi les trier toutes dans une seule cat\u00e9gorie et laisser vos agents s&#8217;occuper des tickets qui ne conviennent pas&nbsp;? OneDesk vous permet de personnaliser les types de tickets pour permettre une meilleure organisation des demandes et faciliter l&#8217;affectation du bon agent au ticket qu&#8217;il est le mieux \u00e0 m\u00eame de traiter.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cab046a e-con-full e-flex e-con e-child\" data-id=\"cab046a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21da723 elementor-widget elementor-widget-image\" data-id=\"21da723\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Ticket.svg\" class=\"attachment-medium size-medium wp-image-82083\" alt=\"Billetterie\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-abf2a27 e-flex e-con-boxed e-con e-parent\" data-id=\"abf2a27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-585edd3 e-con-full e-flex e-con e-child\" data-id=\"585edd3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de97156 elementor-widget elementor-widget-image\" data-id=\"de97156\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Status-1.svg\" class=\"attachment-medium size-medium wp-image-57257\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbe0f77 e-con-full e-flex e-con e-child\" data-id=\"fbe0f77\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f150054 elementor-widget elementor-widget-heading\" data-id=\"f150054\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Statuts de billets uniques<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-370d967 elementor-widget elementor-widget-text-editor\" data-id=\"370d967\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vos billets peuvent \u00eatre diff\u00e9rents et uniques et leurs statuts peuvent l&#8217;\u00eatre \u00e9galement. OneDesk vous permet de personnaliser les statuts des tickets pour chaque type de ticket. Cela vous aide \u00e0 suivre la progression de chaque type de ticket \u00e0 un niveau plus granulaire.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54889da e-flex e-con-boxed e-con e-parent\" data-id=\"54889da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2bad442 e-con-full e-flex e-con e-child\" data-id=\"2bad442\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f236e0 elementor-widget elementor-widget-heading\" data-id=\"7f236e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">E-mails de cr\u00e9ation uniques<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8841d5b elementor-widget elementor-widget-text-editor\" data-id=\"8841d5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUtilisez des e-mails de cr\u00e9ation uniques pour chaque type de ticket. Vous pouvez transf\u00e9rer automatiquement vers un e-mail de cr\u00e9ation distinct pour cr\u00e9er un type de ticket sp\u00e9cifique dans votre OneDesk. Cela vous permet d&#8217;organiser automatiquement les tickets entrants, ce qui fait gagner du temps \u00e0 vos agents.\n\nVous pouvez \u00e9galement cr\u00e9er des tickets \u00e0 partir de plusieurs bo\u00eetes de r\u00e9ception et acheminer le bon agent, type ou conteneur en fonction de la file d&#8217;attente entrante.  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0cd5adf e-con-full e-flex e-con e-child\" data-id=\"0cd5adf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae49f65 elementor-widget elementor-widget-image\" data-id=\"ae49f65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/E-mail.svg\" class=\"attachment-medium size-medium wp-image-57255\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-950735d e-flex e-con-boxed e-con e-parent\" data-id=\"950735d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-776fee5 e-con-full e-flex e-con e-child\" data-id=\"776fee5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a5a1f1 elementor-widget elementor-widget-image\" data-id=\"6a5a1f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Workflow.svg\" class=\"attachment-medium size-medium wp-image-82861\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5683549 e-con-full e-flex e-con e-child\" data-id=\"5683549\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39459e0 elementor-widget elementor-widget-heading\" data-id=\"39459e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Flux de travail uniques<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ae9f24 elementor-widget elementor-widget-text-editor\" data-id=\"4ae9f24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk vous permet de cr\u00e9er des r\u00e8gles d&#8217;automatisation uniques sp\u00e9cifiquement pour chaque type de ticket. Cela vous permet d&#8217;automatiser des actions telles que&nbsp;:<\/p>\n<ul>\n<li>Attribution d&#8217;un type de ticket \u00e0 un agent ou \u00e0 une \u00e9quipe<\/li>\n<li>Routage de tickets sp\u00e9cifiques vers des projets d\u00e9sign\u00e9s<\/li>\n<li>Envoi de r\u00e9ponses automatis\u00e9es aux questions fr\u00e9quemment pos\u00e9es<\/li>\n<li>Et plus!<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3104e3 e-flex e-con-boxed e-con e-parent\" data-id=\"d3104e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5f101c8 e-con-full e-flex e-con e-child\" data-id=\"5f101c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1482c33 elementor-widget elementor-widget-heading\" data-id=\"1482c33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Offrir un meilleur service client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbbc803 e-flex e-con-boxed e-con e-parent\" data-id=\"fbbc803\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b9b8be5 e-con-full e-flex e-con e-child\" data-id=\"b9b8be5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-488f481 elementor-widget elementor-widget-heading\" data-id=\"488f481\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Chat en direct <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77dddf0 elementor-widget elementor-widget-text-editor\" data-id=\"77dddf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le syst\u00e8me de billetterie du service d&#8217;assistance de OneDesk comprend un <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/chat-en-direct-support-client\/\">chat en direct personnalisable et personnalisable<\/a> avec chaque plan. Ce chat en direct vous permet de parler \u00e0 vos clients en temps r\u00e9el. Avoir un chat en direct permet \u00e0 vos agents de mieux servir vos clients et de pouvoir cr\u00e9er des tickets imm\u00e9diatement \u00e0 partir de la conversation qu&#8217;ils ont avec un client.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bdf5ec e-con-full e-flex e-con e-child\" data-id=\"5bdf5ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-929ccf7 elementor-widget elementor-widget-image\" data-id=\"929ccf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"473\" height=\"632\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat.webp\" class=\"attachment-large size-large wp-image-169213\" alt=\"logiciel de chat en direct client personnalis\u00e9\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat.webp 473w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat-225x300.webp 225w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28b15bd e-flex e-con-boxed e-con e-parent\" data-id=\"28b15bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-204d130 e-con-full e-flex e-con e-child\" data-id=\"204d130\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cda050 elementor-widget elementor-widget-image\" data-id=\"8cda050\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"672\" height=\"803\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form.webp\" class=\"attachment-medium_large size-medium_large wp-image-256065\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form.webp 672w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form-251x300.webp 251w\" sizes=\"(max-width: 672px) 100vw, 672px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c56a36d e-con-full e-flex e-con e-child\" data-id=\"c56a36d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ee9624 elementor-widget elementor-widget-heading\" data-id=\"6ee9624\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formulaires Web<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-219d7f1 elementor-widget elementor-widget-text-editor\" data-id=\"219d7f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Des formulaires Web personnalisables peuvent \u00eatre cr\u00e9\u00e9s pour chaque type de billet unique. Ces formulaires de cr\u00e9ation de tickets en libre-service permettent \u00e0 vos clients de remplir les d\u00e9tails dont vous avez besoin et d&#8217;envoyer des demandes \u00e0 l&#8217;agent appropri\u00e9. Cela lib\u00e8re du temps pour vos agents qui re\u00e7oivent imm\u00e9diatement toutes les informations dont ils ont besoin pour commencer \u00e0 travailler sur le ticket. Les automatisations peuvent organiser ces tickets entrants dans le projet ou les bo\u00eetes appropri\u00e9s afin que vos agents n&#8217;aient pas \u00e0 les organiser manuellement.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0d31c0a e-flex e-con-boxed e-con e-parent\" data-id=\"0d31c0a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8a86c18 e-con-full e-flex e-con e-child\" data-id=\"8a86c18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1330ea elementor-widget elementor-widget-heading\" data-id=\"d1330ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Portail Clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3f85d3 elementor-widget elementor-widget-text-editor\" data-id=\"c3f85d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un portail client d\u00e9di\u00e9 permet \u00e0 vos clients de suivre l&#8217;\u00e9tat de leurs demandes. Les outils int\u00e9gr\u00e9s permettent au client de rechercher ou de filtrer les tickets, de voir l&#8217;\u00e9tat du ticket, de suivre un ticket et, bien s\u00fbr, de soumettre de nouvelles demandes. Donner \u00e0 vos clients plus de libert\u00e9 et de contr\u00f4le engendre un meilleur service client et diminue les demandes que votre service d&#8217;assistance re\u00e7oit concernant les mises \u00e0 jour de l&#8217;\u00e9tat des tickets, les questions fr\u00e9quemment pos\u00e9es et les proc\u00e9dures.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ca290d e-con-full e-flex e-con e-child\" data-id=\"7ca290d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae42622 elementor-widget elementor-widget-image\" data-id=\"ae42622\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"997\" height=\"589\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal.webp\" class=\"attachment-large size-large wp-image-262868\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal.webp 997w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal-300x177.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal-768x454.webp 768w\" sizes=\"(max-width: 997px) 100vw, 997px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b87c26 e-flex e-con-boxed e-con e-parent\" data-id=\"7b87c26\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3d05f78 e-con-full e-flex e-con e-child\" data-id=\"3d05f78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94ca09a elementor-widget elementor-widget-image\" data-id=\"94ca09a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"590\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-768x590.webp\" class=\"attachment-medium_large size-medium_large wp-image-238729\" alt=\"base de connaissances en libre-service client\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-768x590.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-300x230.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase.webp 936w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-25ba0d1 e-con-full e-flex e-con e-child\" data-id=\"25ba0d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b966a61 elementor-widget elementor-widget-heading\" data-id=\"b966a61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Base de connaissances <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0b2be5 elementor-widget elementor-widget-text-editor\" data-id=\"b0b2be5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOneDesk vous permet de cr\u00e9er une base de connaissances d\u00e9di\u00e9e ou plusieurs bases de connaissances. Activez la base de connaissances pour fournir des r\u00e9ponses aux questions les plus fr\u00e9quemment pos\u00e9es par vos clients ou des guides pratiques d\u00e9taill\u00e9s. Cette <a href=\"https:\/\/onedesk.com\/self-service-best-practices\/\">application en libre-service<\/a> permet \u00e0 vos clients de rechercher dans une collection d&#8217;articles class\u00e9s par cat\u00e9gories et de trouver facilement les informations dont ils ont besoin sans avoir \u00e0 contacter votre \u00e9quipe d&#8217;assistance. Cela r\u00e9duit le temps que votre \u00e9quipe passe \u00e0 r\u00e9pondre aux questions et aux demandes pratiques.\n\nServir plusieurs industries ou entreprises&nbsp;? Cr\u00e9ez simplement des bases de connaissances individuelles pour chacun afin que personne ne voie les informations qui ne les concernent pas. De plus, cr\u00e9ez une base de connaissances pour les processus internes de l&#8217;\u00e9quipe.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a4e5709 e-flex e-con-boxed e-con e-parent\" data-id=\"a4e5709\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-254daae e-con-full e-flex e-con e-child\" data-id=\"254daae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1d7b2c elementor-widget elementor-widget-heading\" data-id=\"e1d7b2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Flux de travail de billetterie optimis\u00e9s et automatis\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2faf2dc e-flex e-con-boxed e-con e-parent\" data-id=\"2faf2dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-89516d4 e-con-full e-flex e-con e-child\" data-id=\"89516d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7129cfa elementor-widget elementor-widget-heading\" data-id=\"7129cfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Capturez automatiquement les demandes des clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b949ca8 elementor-widget elementor-widget-text-editor\" data-id=\"b949ca8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk vous permet de g\u00e9rer tous les tickets clients entrants via notre flux de tickets multicanal interconnect\u00e9. Les tickets sont automatiquement achemin\u00e9s vers votre OneDesk \u00e0 partir d&#8217;e-mails et de formulaires Web personnalisables. Cela vous permet de capturer les demandes et de vous assurer qu&#8217;aucune communication n&#8217;est manqu\u00e9e. OneDesk automatise :<\/p>\n<p><b>La capture des demandes<\/b> de votre propre e-mail d&#8217;assistance.<\/p>\n<p><strong>La cr\u00e9ation de tickets \u00e0 partir d&#8217;int\u00e9grations<\/strong> pouvant d\u00e9clencher une automatisation dans OneDesk.<\/p>\n<p>Les d\u00e9clencheurs <strong>d&#8217;int\u00e9grations (API)<\/strong> peuvent cr\u00e9er une action qui cr\u00e9e un ticket dans OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-96549cb e-con-full e-flex e-con e-child\" data-id=\"96549cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6896de8 elementor-widget elementor-widget-image\" data-id=\"6896de8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974-1024x682.jpg\" class=\"attachment-large size-large wp-image-167365\" alt=\"UXVpY2sgR3VpZGU6IE9uZURlc2sgU2V0dXAgZm9yIEludGVybmFsIEVuZC1Vc2VycyAmIEV4dGVybmFsIEN1c3RvbWVycw==\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974-1024x682.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974.jpg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d21f5f1 e-flex e-con-boxed e-con e-parent\" data-id=\"d21f5f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-db1b37f e-con-full e-flex e-con e-child\" data-id=\"db1b37f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a44a395 elementor-widget elementor-widget-image\" data-id=\"a44a395\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"334\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-thisisengineering-3861958-500x334-1.jpg\" class=\"attachment-medium_large size-medium_large wp-image-131504\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-thisisengineering-3861958-500x334-1.jpg 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-thisisengineering-3861958-500x334-1-300x200.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbb4dd8 e-con-full e-flex e-con e-child\" data-id=\"bbb4dd8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf7949a elementor-widget elementor-widget-heading\" data-id=\"cf7949a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Augmenter la productivit\u00e9 avec l'automatisation du travail<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed5963 elementor-widget elementor-widget-text-editor\" data-id=\"6ed5963\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk vous permet d&#8217;optimiser votre flux de travail en automatisant l&#8217;envoi de r\u00e9ponses et d&#8217;e-mails, la cr\u00e9ation et l&#8217;attribution de tickets, etc. Gr\u00e2ce \u00e0 de puissantes automatisations de flux de travail, votre service d&#8217;assistance peut fonctionner de mani\u00e8re fluide et vos agents passent moins de temps \u00e0 effectuer des t\u00e2ches r\u00e9p\u00e9titives. Avec les outils d&#8217;automatisation de OneDesk, vous pouvez&nbsp;:<\/p>\n<p><b>R\u00e9duisez les t\u00e2ches manuelles et r\u00e9p\u00e9titives<\/b> telles que la fermeture des tickets inactifs.<\/p>\n<p><b>Attribuez automatiquement des tickets<\/b> \u00e0 des agents individuels, \u00e0 une \u00e9quipe ou \u00e0 tour de r\u00f4le pour vous assurer que la charge de travail est r\u00e9partie uniform\u00e9ment.<\/p>\n<p><b>Routage automatique<\/b> pour envoyer des tickets dans des projets sp\u00e9cifiques, affecter des \u00e9quipes et maintenir une meilleure organisation du service d&#8217;assistance.<\/p>\n<p><b>Mise \u00e0 jour automatique<\/b> des statuts des tickets pour mieux suivre la progression des tickets.<\/p>\n<p><b>R\u00e9ponses pr\u00e9d\u00e9finies et mod\u00e8les d&#8217;e-mails<\/b> pour automatiser les r\u00e9ponses aux questions et demandes fr\u00e9quemment pos\u00e9es.<\/p>\n<p><b>Des actions group\u00e9es personnalisables,<\/b> \u00e9galement appel\u00e9es macros, peuvent \u00eatre enregistr\u00e9es et utilis\u00e9es pour effectuer des actions sur plusieurs tickets \u00e0 la fois.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f6c26c5 e-flex e-con-boxed e-con e-parent\" data-id=\"f6c26c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-70f5d7a e-con-full e-flex e-con e-child\" data-id=\"70f5d7a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-463cd58 elementor-widget elementor-widget-heading\" data-id=\"463cd58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Capturez automatiquement les demandes des clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc8fa9f elementor-widget elementor-widget-text-editor\" data-id=\"cc8fa9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le panneau de d\u00e9tails de vos billets regorge de fonctionnalit\u00e9s et vous permet de toutes les g\u00e9rer \u00e0 partir d&#8217;une seule fen\u00eatre&nbsp;:<\/p>\n<p><b>Sous-t\u00e2ches&nbsp;:<\/b> vous permettent de suivre et de d\u00e9finir le travail plus en d\u00e9tail<\/p>\n<p><b>Statuts :<\/b> vous tenir inform\u00e9 de l&#8217;\u00e9tat actuel du ticket<\/p>\n<p><b>Barre de progression :<\/b> permet de suivre l&#8217;avancement r\u00e9alis\u00e9<\/p>\n<p><b>Minuteurs&nbsp;:<\/b> permettez \u00e0 vos agents d&#8217;enregistrer le travail au fur et \u00e0 mesure qu&#8217;ils le terminent<\/p>\n<p><b>Feuilles de temps&nbsp;:<\/b> laissez vos agents suivre le travail termin\u00e9 et saisir des informations d\u00e9taill\u00e9es sur le travail effectu\u00e9<\/p>\n<p><b>Conversations internes&nbsp;:<\/b> vous et votre \u00e9quipe restez en contact concernant le travail sur le ticket<\/p>\n<p><b>Conversations avec les clients :<\/b> vous permettent de r\u00e9pondre directement \u00e0 vos clients et de suivre l&#8217;historique des conversations<\/p>\n<p>Et plus!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b328d67 e-con-full e-flex e-con e-child\" data-id=\"b328d67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da4a1b4 elementor-widget elementor-widget-image\" data-id=\"da4a1b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"674\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1.png\" class=\"attachment-large size-large wp-image-58235\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1.png 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-300x202.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-768x518.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-445x300.png 445w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-255x172.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-119x80.png 119w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-59x40.png 59w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-480x324.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-500x337.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-750x506.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-360x243.png 360w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e5f49c1 e-flex e-con-boxed e-con e-parent\" data-id=\"e5f49c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8a7d4c5 e-con-full e-flex e-con e-child\" data-id=\"8a7d4c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc356ba elementor-widget elementor-widget-image\" data-id=\"bc356ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-photomix-company-106344-scaled.jpg\" class=\"attachment-medium_large size-medium_large wp-image-129411\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce4f9ff e-con-full e-flex e-con e-child\" data-id=\"ce4f9ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-959907c elementor-widget elementor-widget-heading\" data-id=\"959907c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fournir un support client sup\u00e9rieur avec des accords de niveau de service (SLA)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ee980e elementor-widget elementor-widget-text-editor\" data-id=\"2ee980e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLes accords de niveau de service aident \u00e0 tenir vos agents et vos clients inform\u00e9s. Les SLA d\u00e9finissent les temps de r\u00e9ponse ou de r\u00e9solution des tickets entrants. Dans OneDesk, les SLA sont configurables selon les besoins de votre entreprise. Assurez-vous que vos agents respectent leurs d\u00e9lais gr\u00e2ce aux outils SLA int\u00e9gr\u00e9s qui incluent&nbsp;:\n<ul>\n \t<li>Gestion des SLA<\/li>\n \t<li>Notifications de violation de SLA<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Syst\u00e8me de ticking du service d&#8217;assistance Un puissant cadre d&#8217;assistance et de gestion de projet con\u00e7u pour fonctionner comme vous.Capturez, automatisez et r\u00e9solvez avec la solution de ticket d&#8217;assistance de OneDesk. Sign up free! \u00c9tablissez de l\u2019ordre dans votre support client Types de billets uniques Vous recevez de nombreuses demandes de clients, alors pourquoi les [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":151672,"menu_order":35,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-151865","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Syst\u00e8me de billetterie du service d&#039;assistance | Caract\u00e9ristiques | Application logicielle OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est un logiciel de helpdesk et de gestion de projet. Le syst\u00e8me de billetterie du service d&#039;assistance de OneDesk est robuste. Apprenez-en plus ici.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/systeme-de-billetterie-helpdesk\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Syst\u00e8me de billetterie du service d&#039;assistance | Caract\u00e9ristiques | Application logicielle OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk est un logiciel de helpdesk et de gestion de projet. Le syst\u00e8me de billetterie du service d&#039;assistance de OneDesk est robuste. 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