{"id":152419,"date":"2023-08-11T18:02:03","date_gmt":"2023-08-11T18:02:03","guid":{"rendered":"https:\/\/onedesk.com\/index-des-fonctionnalites\/live-chat-assistance-client\/"},"modified":"2024-06-20T20:54:04","modified_gmt":"2024-06-20T20:54:04","slug":"chat-en-direct-support-client","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/chat-en-direct-support-client\/","title":{"rendered":"Assistance client par chat en direct"},"content":{"rendered":"\t\t
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Messagerie de chat en direct<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Am\u00e9liorez votre support client avec la fonctionnalit\u00e9 de chat en direct de OneDesk. Ajoutez un chat \u00e0 votre site pour aider les clients et convertir les prospects. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Chat en direct pour votre site Web<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Fournissez un excellent service en proposant \u00e0 vos clients un chat en direct directement depuis votre site Web. Le widget de chat en direct est facile \u00e0 mettre en \u0153uvre sur n’importe quel site Web. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Marquer et personnaliser\n \n <\/h3>\n
\n OneDesk vous permet de personnaliser le messager de chat en direct en fonction de votre marque. Vous pouvez personnaliser son apparence ainsi que les messages de bienvenue et de r\u00e9ponse automatis\u00e9e. Cela vous permet de conserver votre image de marque et votre ton au service de vos clients. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Restez en contact sur plusieurs canaux\n \n <\/h3>\n
\n OneDesk vous permet de rester connect\u00e9 avec vos clients via omnicanal. La communication qui commence par le chat en direct peut se poursuivre par e-mail. Maintenez le contact avec le client \u00e0 tout moment sans perdre l'historique des conversations. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Service d'assistance chat en direct int\u00e9gr\u00e9\n \n <\/h3>\n
\n OneDesk vous permet de cr\u00e9er des fiches clients et des tickets \u00e0 partir de conversations de chat en direct avec les clients. La cr\u00e9ation de tickets \u00e0 partir du chat en direct place \u00e9galement ces probl\u00e8mes dans le flux de travail de r\u00e9solution des tickets. Les conversations peuvent \u00eatre facilement converties et attach\u00e9es aux tickets afin que rien ne soit perdu. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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Chatbot conversationnel aliment\u00e9 par l'IA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Soutenez vos clients 24h\/24 et 7j\/7 et r\u00e9duisez votre charge d’assistance avec l’agent d’IA conversationnelle OneDesk. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n IA g\u00e9n\u00e9rative personnalis\u00e9e\n \n <\/h3>\n
\n Votre agent IA vous appartient enti\u00e8rement ! Votre agent IA fournit des informations pr\u00e9cises car il est form\u00e9 uniquement sur le contenu de votre entreprise : articles de la base de connaissances, r\u00e9ponses enregistr\u00e9es, pages Web et r\u00e9ponses pr\u00e9c\u00e9dentes de l'agent. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Chat naturel et contextuel\n \n <\/h3>\n
\n Gr\u00e2ce \u00e0 des mod\u00e8les GPT avanc\u00e9s, votre agent IA comprend le contexte des conversations et peut r\u00e9pondre intelligemment aux requ\u00eates des clients. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Chat en direct int\u00e9gr\u00e9 \u00e0 l'IA\n \n <\/h3>\n
\n L'IA peut d\u00e9tourner les tickets et fournir une assistance continue dans le chat en direct, la base de connaissances et les formulaires Web, tous disponibles dans votre abonnement OneDesk. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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Tout pour offrir une excellente assistance par chat en direct<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Faites plaisir \u00e0 vos clients avec toutes les fonctionnalit\u00e9s de chat de OneDesk. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tAssistance rapide\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tLe chat en direct propose des offres rapides mais personnalis\u00e9es pour les petits probl\u00e8mes ou questions. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tConvertir les prospects\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tConvertissez les clients potentiels en leur offrant la possibilit\u00e9 de demander de l'aide directement \u00e0 partir de votre site Web. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tMise en \u0153uvre facile\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tCopiez et collez simplement le code du widget de chat dans votre page Web ou utilisez l'une de nos int\u00e9grations existantes. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tEngagez les clients\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tFournissez des voies d\u2019assistance suppl\u00e9mentaires. De nombreux clients pr\u00e9f\u00e8rent la commodit\u00e9 et l'accessibilit\u00e9 du chat en direct. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tMobile\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tR\u00e9pondez aux questions du chat en direct n'importe o\u00f9 \u00e0 l'aide de l'application mobile OneDesk.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tSuivre les conversations\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tAcc\u00e9dez facilement aux autres conversations ou tickets de vos clients \u00e0 partir de leur profil. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tConvertir les discussions en tickets\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tEnregistrez le processus d'assistance ou faites remonter les probl\u00e8mes en convertissant les conversations de chat en tickets.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tContinuer par e-mail\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tL'int\u00e9gration de la messagerie de OneDesk signifie que vous n'avez pas besoin de faire attendre les clients. Les messages invisibles sont envoy\u00e9s par email.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tVoir toutes les fonctionnalit\u00e9s > <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Plus d'informations sur le blog OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tAjout du service d’assistance \u00e0 votre flux de travail de gestion de projet\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
<\/div>\n\t\t
\n\t\t\tIl existe aujourd’hui sur le march\u00e9 un certain nombre de solutions de gestion de projet con\u00e7ues pour aider une entreprise \u00e0 rationaliser ses services. Des ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tEn savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Messagerie de chat en direct Am\u00e9liorez votre support client avec la fonctionnalit\u00e9 de chat en direct de OneDesk. Ajoutez un chat \u00e0 votre site pour aider les clients et convertir les prospects. Inscription gratuite! Chat en direct pour votre site Web Fournissez un excellent service en proposant \u00e0 vos clients un chat en direct directement […]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":151672,"menu_order":29,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-152419","page","type-page","status-publish","hentry"],"yoast_head":"\nAssistance client par chat en direct | Caract\u00e9ristiques | Service d'assistance OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est le helpdesk et la gestion de projet sur une seule plateforme. 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