{"id":152748,"date":"2021-12-16T20:53:12","date_gmt":"2021-12-16T20:53:12","guid":{"rendered":"https:\/\/onedesk.com\/index-des-fonctionnalites\/application-messager\/"},"modified":"2023-08-08T19:23:30","modified_gmt":"2023-08-08T19:23:30","slug":"application-de-messagerie","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/application-de-messagerie\/","title":{"rendered":"Application de messagerie OneDesk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"152748\" class=\"elementor elementor-152748 elementor-82257\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-34622a67 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"34622a67\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-229dbfd8\" data-id=\"229dbfd8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-79dd3cb1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79dd3cb1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-733a5dd9\" data-id=\"733a5dd9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1593febe elementor-widget elementor-widget-heading\" data-id=\"1593febe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Application de messagerie OneDesk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25e74234 elementor-widget elementor-widget-text-editor\" data-id=\"25e74234\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Communiquez, collaborez et restez inform\u00e9 en temps r\u00e9el.&nbsp;<\/p>\n<p>H\u00e9bergez les conversations des clients et de l&#8217;\u00e9quipe o\u00f9 et quand vous en avez besoin, avec le messager OneDesk pour le service d&#8217;assistance et la gestion de projet.&nbsp;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3d964e2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3d964e2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9dccdba\" data-id=\"9dccdba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17d88e7 elementor-align-center elementor-widget elementor-widget-global elementor-global-239883 elementor-global-131872 elementor-widget-button\" data-id=\"17d88e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/fr\/inscription-gratuite\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-150770dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"150770dd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5e9ec615\" data-id=\"5e9ec615\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-643973e9 elementor-widget elementor-widget-text-editor\" data-id=\"643973e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le syst\u00e8me de messagerie interne de OneDesk vous permet d&#8217;int\u00e9grer la communication dans votre flux de travail. O\u00f9 que vous soyez dans l&#8217;application OneDesk, notre syst\u00e8me de messagerie vous permet de vous connecter facilement avec les membres de l&#8217;\u00e9quipe, les responsables et les clients. H\u00e9bergez vos conversations directement dans l&#8217;application Messenger. Restez dans le contexte en communiquant avec vos t\u00e2ches, tickets et autres \u00e9l\u00e9ments de travail. Avec un acc\u00e8s facile \u00e0 votre \u00e9quipe et \u00e0 vos clients, vous pouvez minimiser les probl\u00e8mes de communication et fournir un meilleur service.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3dbd2a5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3dbd2a5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-eb18b81\" data-id=\"eb18b81\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca131d0 elementor-widget elementor-widget-heading\" data-id=\"ca131d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Connect\u00e9 par e-mail ou chat en direct<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-178b2b9 elementor-widget elementor-widget-text-editor\" data-id=\"178b2b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les clients peuvent communiquer \u00e0 partir de leur propre bo\u00eete de r\u00e9ception, du portail client ou <a href=\"https:\/\/onedesk.com\/fr\/applications-client\/logiciel-de-chat-en-direct\/\">du chat en direct<\/a> avec les clients . Quelle que soit la mani\u00e8re dont un client vous contacte, la communication est centralis\u00e9e dans OneDesk. Les agents du service d&#8217;assistance re\u00e7oivent des notifications et peuvent r\u00e9pondre dans OneDesk Messenger, \u00e0 partir de l&#8217;application de navigateur ou de l&#8217; <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/application-mobile\/\">application mobile<\/a> .  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9530328\" data-id=\"9530328\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c113cb elementor-widget elementor-widget-image\" data-id=\"2c113cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"635\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/FeatureMessenger.webp\" class=\"attachment-large size-large wp-image-233842\" alt=\"widget client du service d&apos;assistance\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/FeatureMessenger.webp 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/FeatureMessenger-236x300.webp 236w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8631a8d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8631a8d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-361e824d\" data-id=\"361e824d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56ccaba elementor-widget elementor-widget-image\" data-id=\"56ccaba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"239\" height=\"392\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/01.5.png\" class=\"attachment-large size-large wp-image-82298\" alt=\"Messager\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/01.5.png 239w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/01.5-183x300.png 183w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/01.5-49x80.png 49w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/01.5-24x40.png 24w\" sizes=\"(max-width: 239px) 100vw, 239px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-593a3ef\" data-id=\"593a3ef\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba00c0e elementor-widget elementor-widget-heading\" data-id=\"ba00c0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Trouvez facilement les conversations dont vous avez besoin<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f004109 elementor-widget elementor-widget-text-editor\" data-id=\"7f004109\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L&#8217;application de messagerie OneDesk facilite la recherche des conversations dont vous avez besoin. Depuis la messagerie, les conversations sont regroup\u00e9es pour faciliter la navigation et vous aider \u00e0 trouver les messages ou les informations dont vous avez besoin. Il a \u00e9galement une section pour les conversations ferm\u00e9es ou archiv\u00e9es.&nbsp; Vos conversations sont class\u00e9es dans quelques onglets diff\u00e9rents&nbsp;:<\/p>\n<p><strong>Des clients<\/strong><\/p>\n<ul>\n<li>Conversations ouvertes<\/li>\n<li>\u00c9l\u00e9ments sans r\u00e9ponse<\/li>\n<li>Conversations ferm\u00e9es<\/li>\n<\/ul>\n<p><strong>Mes Conversations<\/strong><\/p>\n<ul>\n<li>R\u00e9ponses des clients<\/li>\n<li>Bo\u00eete de r\u00e9ception interne<\/li>\n<li>Envoy\u00e9 interne<\/li>\n<li>Tout ferm\u00e9<\/li>\n<\/ul>\n<p>Messenger de OneDesk comprend \u00e9galement une fonction de recherche int\u00e9gr\u00e9e. Avec cette fonctionnalit\u00e9, vous pouvez rechercher dans vos conversations actuelles et pass\u00e9es pour trouver les informations dont vous avez besoin.&nbsp;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2705002f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2705002f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-378ede77\" data-id=\"378ede77\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52be4c61 elementor-widget elementor-widget-heading\" data-id=\"52be4c61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Restez connect\u00e9 avec votre \u00e9quipe et vos clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c642ece elementor-widget elementor-widget-text-editor\" data-id=\"1c642ece\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gardez votre \u00e9quipe et vos clients sur la m\u00eame page en tenant des conversations avec des \u00e9quipes, des individus ou des clients. Vous pouvez mener des conversations internes et externes et en ajouter d&#8217;autres rapidement. Lorsque vous ajoutez un membre de l&#8217;\u00e9quipe, il est <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/notifications\/\">averti<\/a> par un son ping dans son OneDesk, lui indiquant qu&#8217;il fait partie d&#8217;un chat actif.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7e3878c0\" data-id=\"7e3878c0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-082fd16 elementor-widget elementor-widget-image\" data-id=\"082fd16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"854\" height=\"552\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/addTeam.webp\" class=\"attachment-large size-large wp-image-169535\" alt=\"messagerie en temps r\u00e9el\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/addTeam.webp 854w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/addTeam-300x194.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/addTeam-768x496.webp 768w\" sizes=\"(max-width: 854px) 100vw, 854px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6d568ad9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6d568ad9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6f71d1d5\" data-id=\"6f71d1d5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-155a198 elementor-widget elementor-widget-image\" data-id=\"155a198\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"372\" height=\"336\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/03-1.png\" class=\"attachment-large size-large wp-image-82310\" alt=\"cr\u00e9er des tickets et lier des \u00e9l\u00e9ments\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/03-1.png 372w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/03-1-300x271.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/03-1-332x300.png 332w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/03-1-255x230.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/03-1-89x80.png 89w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/03-1-44x40.png 44w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/03-1-360x325.png 360w\" sizes=\"(max-width: 372px) 100vw, 372px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2db64af0\" data-id=\"2db64af0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3309533b elementor-widget elementor-widget-heading\" data-id=\"3309533b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Connectez vos conversations \u00e0 votre travail<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-553511f3 elementor-widget elementor-widget-text-editor\" data-id=\"553511f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Assurez-vous que vos conversations sont li\u00e9es au travail auquel elles font r\u00e9f\u00e9rence en liant une discussion directement \u00e0 un \u00e9l\u00e9ment. Depuis l&#8217;application de messagerie OneDesk, vous pouvez lier les communications \u00e0 un \u00e9l\u00e9ment de travail existant ou simplement cr\u00e9er un nouvel \u00e9l\u00e9ment de travail \u00e0 partir de la conversation.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ad47b6d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ad47b6d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1fce065\" data-id=\"1fce065\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7fff8b6 elementor-widget elementor-widget-heading\" data-id=\"7fff8b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tenir des conversations dans des endroits pertinents<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b70d58c elementor-widget elementor-widget-text-editor\" data-id=\"b70d58c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vos conversations doivent \u00eatre l\u00e0 o\u00f9 vous en avez besoin, afin que vous ayez un acc\u00e8s facile aux messages les plus pertinents. C&#8217;est pourquoi, dans OneDesk, vos conversations peuvent \u00eatre directement rattach\u00e9es \u00e0 l&#8217;\u00e9l\u00e9ment de travail qui les concerne le plus.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfbf92c elementor-widget elementor-widget-image\" data-id=\"dfbf92c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"323\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/TicketandMessage-1024x323.webp\" class=\"attachment-large size-large wp-image-169500\" alt=\"in context team collaboration\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/TicketandMessage-1024x323.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/TicketandMessage-300x95.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/TicketandMessage-768x243.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/TicketandMessage-1536x485.webp 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/TicketandMessage.webp 1827w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b5bf09 elementor-widget elementor-widget-text-editor\" data-id=\"8b5bf09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Votre \u00e9quipe peut communiquer depuis l&#8217;application Messenger ou depuis le <a href=\"https:\/\/onedesk.com\/nl\/videos\/aan-de-slag-tickets-overzicht\/\">panneau de d\u00e9tail du ticket ou de la t\u00e2che<\/a> , de sorte que les conversations sont li\u00e9es aux d\u00e9tails du travail. Non seulement vous pouvez maintenir des communications destin\u00e9es aux clients parall\u00e8lement \u00e0 vos articles, mais vous pouvez \u00e9galement avoir des conversations internes avec les membres de votre \u00e9quipe, le tout dans un emplacement centralis\u00e9.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b05ec63 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b05ec63\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cc871da\" data-id=\"cc871da\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5439eab elementor-widget elementor-widget-heading\" data-id=\"5439eab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Discutez et partagez facilement les informations dont vous avez besoin<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02a2215 elementor-widget elementor-widget-text-editor\" data-id=\"02a2215\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dirigez vos clients vers les informations les plus pertinentes pour leur requ\u00eate en utilisant les codes abr\u00e9g\u00e9s int\u00e9gr\u00e9s dans OneDesk. Les codes abr\u00e9g\u00e9s, tels que #, vous permettent de r\u00e9f\u00e9rencer directement et de cr\u00e9er un lien vers les \u00e9l\u00e9ments pertinents de OneDesk sur lesquels votre client pourrait poser des questions. Cela vous permet de r\u00e9pondre rapidement et efficacement \u00e0 la demande d&#8217;un client sans avoir \u00e0 rechercher dans la base de donn\u00e9es l&#8217;article auquel le client fait r\u00e9f\u00e9rence.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d2826ad\" data-id=\"d2826ad\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65c70f1 elementor-widget elementor-widget-image\" data-id=\"65c70f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"461\" height=\"476\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/05-2.png\" class=\"attachment-large size-large wp-image-82322\" alt=\"codes courts\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/05-2.png 461w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/05-2-291x300.png 291w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/05-2-255x263.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/05-2-77x80.png 77w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/05-2-39x40.png 39w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/05-2-360x372.png 360w\" sizes=\"(max-width: 461px) 100vw, 461px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ece7aa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6ece7aa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-490a748\" data-id=\"490a748\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a9453d6 elementor-widget elementor-widget-heading\" data-id=\"a9453d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ne jamais perdre la connexion avec un client ou un membre de l'\u00e9quipe<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-503df8a elementor-widget elementor-widget-text-editor\" data-id=\"503df8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Assurez-vous que vous \u00eates toujours en mesure de joindre votre client et les membres de votre \u00e9quipe et que vos conversations ne sont jamais d\u00e9connect\u00e9es. OneDesk vous permet de maintenir et d&#8217;enregistrer la communication. Pendant les conversations, si un message est envoy\u00e9 et que le client ou le membre de l&#8217;\u00e9quipe ne le voit pas dans la minute, il lui est envoy\u00e9 sous forme d&#8217;e-mail pour s&#8217;assurer qu&#8217;il re\u00e7oit toujours votre correspondance. OneDesk vous permet \u00e9galement de cr\u00e9er une fiche client directement depuis l&#8217;application de messagerie afin de vous concentrer sur la conversion des prospects.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e92a5c elementor-widget elementor-widget-image\" data-id=\"8e92a5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"998\" height=\"345\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2.png\" class=\"attachment-large size-large wp-image-82328\" alt=\"lien client\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2.png 998w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2-300x104.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2-768x265.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2-868x300.png 868w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2-255x88.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2-231x80.png 231w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2-116x40.png 116w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2-480x166.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2-500x173.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2-750x259.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2-360x124.png 360w\" sizes=\"(max-width: 998px) 100vw, 998px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-94bc989 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"94bc989\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c16cd30\" data-id=\"c16cd30\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f19f8b elementor-widget elementor-widget-image\" data-id=\"6f19f8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"652\" height=\"202\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/02-3.png\" class=\"attachment-large size-large wp-image-82260\" alt=\"suivi des e-mails\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/02-3.png 652w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/02-3-300x93.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/02-3-255x79.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/02-3-258x80.png 258w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/02-3-129x40.png 129w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/02-3-480x149.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/02-3-500x155.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/02-3-360x112.png 360w\" sizes=\"(max-width: 652px) 100vw, 652px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-67edd47\" data-id=\"67edd47\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3915cfa elementor-widget elementor-widget-heading\" data-id=\"3915cfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gardez une trace de vos communications<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7b05ab elementor-widget elementor-widget-text-editor\" data-id=\"a7b05ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L&#8217;application de messagerie de OneDesk vous permet de savoir qui a vu vos messages, s&#8217;il s&#8217;agit d&#8217;un utilisateur ou d&#8217;un client, et \u00e0 qui un e-mail a \u00e9t\u00e9 envoy\u00e9. Des ic\u00f4nes simples signifient ces informations afin que vous puissiez facilement comprendre ce qui est arriv\u00e9 \u00e0 votre message. Les ic\u00f4nes peuvent vous indiquer&nbsp;:<\/p>\n<ul>\n<li>Quels utilisateurs ont vu vos messages<\/li>\n<li>Quels clients ont vu vos messages<\/li>\n<li>Quels clients ou utilisateurs ont re\u00e7u un e-mail parce qu&#8217;ils n&#8217;ont pas vu le message dans la minute<\/li>\n<li>Si aucun e-mail n&#8217;a \u00e9t\u00e9 envoy\u00e9 car tout le monde a vu le message<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-717a255 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"717a255\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-426e791\" data-id=\"426e791\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-786270e elementor-widget elementor-widget-heading\" data-id=\"786270e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ressources d'apprentissage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b7fd97f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b7fd97f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-69a9f9d\" data-id=\"69a9f9d\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8c3c276 elementor-widget elementor-widget-heading\" data-id=\"8c3c276\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-46b44d62-c0e2-4b4b-a912-a329ad82d3c5\">Assistance par chat en direct<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2fd642 elementor-widget elementor-widget-text-editor\" data-id=\"a2fd642\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk inclut un chat en direct pour assister vos clients en temps r\u00e9el. Les messages de chat en direct arrivent directement sur votre application de messagerie interne.<\/p>\n<p><strong><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-46b44d62-c0e2-4b4b-a912-a329ad82d3c5\">Lire la suite&gt;&gt;<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9bc8c61\" data-id=\"9bc8c61\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9a641f8 elementor-widget elementor-widget-heading\" data-id=\"9a641f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-2bb9382c-84af-4357-904e-171c87374b71\">Communiquer avec les utilisateurs et les \u00e9quipes<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3af08f6 elementor-widget elementor-widget-text-editor\" data-id=\"3af08f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Collaborez avec votre \u00e9quipe en temps r\u00e9el et assurez-vous que vous travaillez tous sur la m\u00eame page.  <\/p>\n<p><strong><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-2bb9382c-84af-4357-904e-171c87374b71\">Lire la suite&gt;&gt;<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-dae9afd\" data-id=\"dae9afd\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a31e367 elementor-widget elementor-widget-heading\" data-id=\"a31e367\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/app.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-ae3e3b56-14f6-440e-853c-2046cd9c75e6?customerAccess\">Communiquer avec les clients<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8ed782 elementor-widget elementor-widget-text-editor\" data-id=\"b8ed782\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le client peut contacter par e-mail ou via des applications destin\u00e9es aux clients. Ind\u00e9pendamment de ce qu&#8217;ils choisissent, la communication est centralis\u00e9e dans OneDesk.<\/p>\n<p><strong><a href=\"https:\/\/app.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-ae3e3b56-14f6-440e-853c-2046cd9c75e6?customerAccess\">Lire la suite&gt;&gt;<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41f86b9d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"41f86b9d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-28d3e338\" data-id=\"28d3e338\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c50b42 elementor-align-center elementor-widget elementor-widget-global elementor-global-239883 elementor-global-131872 elementor-widget-button\" data-id=\"4c50b42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/fr\/inscription-gratuite\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Application de messagerie OneDesk Communiquez, collaborez et restez inform\u00e9 en temps r\u00e9el.&nbsp; H\u00e9bergez les conversations des clients et de l&#8217;\u00e9quipe o\u00f9 et quand vous en avez besoin, avec le messager OneDesk pour le service d&#8217;assistance et la gestion de projet.&nbsp; Sign up free! Le syst\u00e8me de messagerie interne de OneDesk vous permet d&#8217;int\u00e9grer la communication [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":151672,"menu_order":41,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-152748","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Messagerie OneDesk | Application OneDesk HelpDesk et gestion de projet<\/title>\n<meta name=\"description\" content=\"OneDesk est un logiciel de helpdesk et de gestion de projet. Le OneDesk Messenger vous permet de communiquer sans effort avec les \u00e9quipes et les clients.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/application-de-messagerie\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Messagerie OneDesk | Application OneDesk HelpDesk et gestion de projet\" \/>\n<meta property=\"og:description\" content=\"OneDesk est un logiciel de helpdesk et de gestion de projet. Le OneDesk Messenger vous permet de communiquer sans effort avec les \u00e9quipes et les clients.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/application-de-messagerie\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-08T19:23:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/FeatureMessenger.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Messagerie OneDesk | Application OneDesk HelpDesk et gestion de projet","description":"OneDesk est un logiciel de helpdesk et de gestion de projet. 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