{"id":152950,"date":"2021-12-16T21:07:03","date_gmt":"2021-12-16T21:07:03","guid":{"rendered":"https:\/\/onedesk.com\/index-des-fonctionnalites\/base-de-connaissances\/"},"modified":"2023-08-08T19:01:02","modified_gmt":"2023-08-08T19:01:02","slug":"base-de-connaissances","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/base-de-connaissances\/","title":{"rendered":"Base de connaissances"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"152950\" class=\"elementor elementor-152950 elementor-100962\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-219fdcbb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"219fdcbb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63854f1d\" data-id=\"63854f1d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d452452 elementor-widget elementor-widget-heading\" data-id=\"7d452452\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Application de la base de connaissances<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67def6e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67def6e0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1eb845d1\" data-id=\"1eb845d1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10c903d5 elementor-widget elementor-widget-text-editor\" data-id=\"10c903d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<\/p>\n<p>Am\u00e9liorez la satisfaction client et activez le libre-service avec l&#8217;outil de base de connaissances OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a0dda9a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a0dda9a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-38f15a6\" data-id=\"38f15a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3476cfb elementor-align-center elementor-widget elementor-widget-global elementor-global-239883 elementor-global-131872 elementor-widget-button\" data-id=\"3476cfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/fr\/inscription-gratuite\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2f2961e4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2f2961e4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-56bdf6e\" data-id=\"56bdf6e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-baa017b elementor-widget elementor-widget-heading\" data-id=\"baa017b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Maintenir des informations exactes et \u00e0 jour<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-452729bc elementor-widget elementor-widget-text-editor\" data-id=\"452729bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les articles de la base de connaissances peuvent \u00eatre facilement cr\u00e9\u00e9s, mis \u00e0 jour et publi\u00e9s depuis OneDesk. Suivre ou configurer des notifications de modifications apport\u00e9es aux articles. Ces fonctionnalit\u00e9s garantissent que votre \u00e9quipe fournit les informations les plus r\u00e9centes. Les articles de la base de connaissances peuvent m\u00eame contenir des images, des fichiers joints ou des vid\u00e9os int\u00e9gr\u00e9es.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-31c2ca09\" data-id=\"31c2ca09\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-698cb005 elementor-widget elementor-widget-image\" data-id=\"698cb005\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"572\" height=\"417\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2.png\" class=\"attachment-large size-large wp-image-100980\" alt=\"base de connaissances\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2.png 572w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-300x219.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-412x300.png 412w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-255x186.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-110x80.png 110w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-55x40.png 55w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-480x350.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-500x365.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-360x262.png 360w\" sizes=\"(max-width: 572px) 100vw, 572px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4942f1e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4942f1e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e4afc44\" data-id=\"e4afc44\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-deaf4fa elementor-widget elementor-widget-image\" data-id=\"deaf4fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"936\" height=\"719\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase.webp\" class=\"attachment-large size-large wp-image-238729\" alt=\"base de connaissances en libre-service client\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase.webp 936w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-300x230.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-768x590.webp 768w\" sizes=\"(max-width: 936px) 100vw, 936px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ba94ca3\" data-id=\"ba94ca3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a9c888 elementor-widget elementor-widget-heading\" data-id=\"4a9c888\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Outil de base de connaissances consultable pour le libre-service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70465d95 elementor-widget elementor-widget-text-editor\" data-id=\"70465d95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les clients ne veulent pas avoir \u00e0 vous contacter constamment pour obtenir des r\u00e9ponses \u00e0 leurs questions. Am\u00e9liorez l&#8217;exp\u00e9rience de vos clients en utilisant une base de connaissances, o\u00f9 ils peuvent trouver en libre-service les informations dont ils ont besoin. De nombreux clients pr\u00e9f\u00e8rent chercher des r\u00e9ponses par eux-m\u00eames. L&#8217;outil de base de connaissances de OneDesk permet \u00e0 vos clients de rechercher dans votre base de donn\u00e9es d&#8217;articles pour trouver les r\u00e9ponses qu&#8217;ils recherchent.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-55503683 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"55503683\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-33212145\" data-id=\"33212145\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ab36c1 elementor-widget elementor-widget-heading\" data-id=\"4ab36c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gagnez du temps pour votre \u00e9quipe d'assistance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9048b0e elementor-widget elementor-widget-text-editor\" data-id=\"9048b0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Votre \u00e9quipe d&#8217; <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/helpdesk-ticketing-system\/\">assistance<\/a> n&#8217;a pas le temps de r\u00e9diger des r\u00e9ponses pr\u00e9cises et d\u00e9taill\u00e9es \u00e0 chaque requ\u00eate client. C&#8217;est l\u00e0 que l&#8217;utilisation de la base de connaissances de OneDesk peut leur faire gagner du temps. Les agents peuvent rechercher dans la base de donn\u00e9es et simplement cr\u00e9er un lien vers un article pr\u00e9-\u00e9crit et organis\u00e9 dont l&#8217;exactitude a \u00e9t\u00e9 v\u00e9rifi\u00e9e. Cela leur fait gagner du temps lors de l&#8217;assistance \u00e0 la client\u00e8le et garantit que le client re\u00e7oit des informations et une aide de la meilleure qualit\u00e9.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-44214b9e\" data-id=\"44214b9e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16ce2141 elementor-widget elementor-widget-image\" data-id=\"16ce2141\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"963\" height=\"1024\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-963x1024.png\" class=\"attachment-large size-large wp-image-58243\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-963x1024.png 963w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-282x300.png 282w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-768x816.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-847x900.png 847w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-255x271.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-75x80.png 75w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-38x40.png 38w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-480x510.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-500x531.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-750x797.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-360x383.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA.png 1413w\" sizes=\"(max-width: 963px) 100vw, 963px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7bd9e33 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7bd9e33\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-06f8fc2\" data-id=\"06f8fc2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-006215b elementor-widget elementor-widget-image\" data-id=\"006215b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"893\" height=\"582\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Configuration.webp\" class=\"attachment-large size-large wp-image-241626\" alt=\"knowledge base customization\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Configuration.webp 893w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Configuration-300x196.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Configuration-768x501.webp 768w\" sizes=\"(max-width: 893px) 100vw, 893px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-385f793\" data-id=\"385f793\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-109c0be elementor-widget elementor-widget-heading\" data-id=\"109c0be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Une application de base de connaissances personnalisable<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2030234 elementor-widget elementor-widget-text-editor\" data-id=\"2030234\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Configurez les articles et les cat\u00e9gories qui correspondent le mieux aux besoins de votre entreprise. Configurez les couleurs et les logos de votre base de connaissances en fonction de votre marque. Incluez la base de connaissances dans le <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/web-widget\/\">widget Web int\u00e9grable<\/a> , fournissez un lien direct ou int\u00e9grez-la dans un iFrame.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ad9119d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ad9119d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9a6154e\" data-id=\"9a6154e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b7884b elementor-widget elementor-widget-heading\" data-id=\"5b7884b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Base de connaissances ouverte ou priv\u00e9e<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66a41f3 elementor-widget elementor-widget-text-editor\" data-id=\"66a41f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous pouvez demander aux clients de se connecter avant d&#8217;acc\u00e9der aux articles de la base de connaissances ou garder vos articles publics pour tout le monde. Vous pouvez autoriser n&#8217;importe quel client \u00e0 s&#8217;inscrire ou \u00e0 l&#8217;inviter personnellement. Avec la possibilit\u00e9 de cr\u00e9er \u00e9galement plusieurs bases de connaissances, vous pouvez configurer l&#8217;outil de base de connaissances OneDesk pour r\u00e9pondre aux besoins uniques de votre entreprise.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-78af02d\" data-id=\"78af02d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b866328 elementor-widget elementor-widget-image\" data-id=\"b866328\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"585\" height=\"570\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Education-Knowledgebase.webp\" class=\"attachment-large size-large wp-image-237004\" alt=\"education knowledge base\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Education-Knowledgebase.webp 585w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Education-Knowledgebase-300x292.webp 300w\" sizes=\"(max-width: 585px) 100vw, 585px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9c9fcea elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9c9fcea\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e28dc15\" data-id=\"e28dc15\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24599d7 elementor-widget elementor-widget-image\" data-id=\"24599d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"459\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Categories-1024x459.webp\" class=\"attachment-large size-large wp-image-241639\" alt=\"multiple knowledge bases\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Categories-1024x459.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Categories-300x135.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Categories-768x344.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Categories.webp 1026w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9d08713\" data-id=\"9d08713\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb0af31 elementor-widget elementor-widget-heading\" data-id=\"fb0af31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Une solution de base de connaissance interne ou client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca4a3d4 elementor-widget elementor-widget-text-editor\" data-id=\"ca4a3d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous avez besoin d&#8217;une base de connaissances pour faciliter l&#8217;int\u00e9gration ou pour soutenir votre \u00e9quipe dans l&#8217;ex\u00e9cution de ses t\u00e2ches&nbsp;? La base de connaissances OneDesk peut \u00e9galement \u00eatre utilis\u00e9e en interne. De plus, OneDesk vous permet de cr\u00e9er <a href=\"https:\/\/onedesk.com\/fr\/meilleures-pratiques-creation-de-multiples-portails-et-bases-de-connaissances\/\">plusieurs bases de connaissances<\/a> afin que vous puissiez soutenir vos clients et vos \u00e9quipes.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1fe3e86 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1fe3e86\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-26fd43e\" data-id=\"26fd43e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-236fb11 elementor-widget elementor-widget-heading\" data-id=\"236fb11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Outil de base de connaissances adapt\u00e9 aux mobiles <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-492be05 elementor-widget elementor-widget-text-editor\" data-id=\"492be05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les agents peuvent \u00e9crire, modifier ou publier de nouveaux articles m\u00eame depuis leur t\u00e9l\u00e9phone. Les clients, d&#8217;autre part, peuvent lire des articles de n&#8217;importe o\u00f9 avec l&#8217; <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/mobile-knowledgebase-onedesk\/\">application de base de connaissances adapt\u00e9e aux mobiles<\/a> .<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-491df52\" data-id=\"491df52\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c171f57 elementor-widget elementor-widget-image\" data-id=\"c171f57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"451\" height=\"766\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/mobile-knowledgebase.webp\" class=\"attachment-medium_large size-medium_large wp-image-238292\" alt=\"base de connaissances en libre-service mobile\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/mobile-knowledgebase.webp 451w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/mobile-knowledgebase-177x300.webp 177w\" sizes=\"(max-width: 451px) 100vw, 451px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-80379b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"80379b8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ebcdf06\" data-id=\"ebcdf06\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f08e118 elementor-widget elementor-widget-heading\" data-id=\"f08e118\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ressources d'apprentissage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-16dc272 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16dc272\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-fd2b80c\" data-id=\"fd2b80c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f9d995 elementor-widget elementor-widget-heading\" data-id=\"1f9d995\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-dc97b26b-c8ff-41d0-8814-6d655b23cfbb\">Utilisation de la base de connaissances<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb61431 elementor-widget elementor-widget-text-editor\" data-id=\"fb61431\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9couvrez comment cr\u00e9er et configurer votre application de base de connaissances dans OneDesk.<\/p>\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-dc97b26b-c8ff-41d0-8814-6d655b23cfbb\"><strong>Lire la suite&gt;&gt;&nbsp;<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-10e1b99\" data-id=\"10e1b99\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fe9d677 elementor-widget elementor-widget-heading\" data-id=\"fe9d677\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-7a3840c6-221a-4c0c-a218-aec736fcdc51\">Widget Web<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cf08b5 elementor-widget elementor-widget-text-editor\" data-id=\"3cf08b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En savoir plus sur l&#8217;utilisation du widget de site Web, qui offre aux clients des canaux d&#8217;assistance \u00e0 partir de votre site Web.<\/p>\n<p><strong><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-7a3840c6-221a-4c0c-a218-aec736fcdc51\">Lire la suite&gt;&gt;<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1843e5e\" data-id=\"1843e5e\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1015d31 elementor-widget elementor-widget-heading\" data-id=\"1015d31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-1b1517ea-b0e6-41a5-963b-91ab78e84aff\">Ajout d'applications client \u00e0 votre site Web<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73d294e elementor-widget elementor-widget-text-editor\" data-id=\"73d294e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9couvrez comment ajouter la base de connaissances ou d&#8217;autres applications client \u00e0 votre site Web.<\/p>\n<p><strong><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-1b1517ea-b0e6-41a5-963b-91ab78e84aff\">Lire la suite&gt;&gt;<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-641bb93 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"641bb93\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-96237b5\" data-id=\"96237b5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d9fb7a elementor-align-center elementor-widget elementor-widget-global elementor-global-239883 elementor-global-131872 elementor-widget-button\" data-id=\"6d9fb7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/fr\/inscription-gratuite\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Application de la base de connaissances Am\u00e9liorez la satisfaction client et activez le libre-service avec l&#8217;outil de base de connaissances OneDesk. Sign up free! Maintenir des informations exactes et \u00e0 jour Les articles de la base de connaissances peuvent \u00eatre facilement cr\u00e9\u00e9s, mis \u00e0 jour et publi\u00e9s depuis OneDesk. 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