{"id":153001,"date":"2021-12-16T21:07:28","date_gmt":"2021-12-16T21:07:28","guid":{"rendered":"https:\/\/onedesk.com\/index-des-fonctionnalites\/reponses-enregistrees\/"},"modified":"2024-07-19T20:56:12","modified_gmt":"2024-07-19T20:56:12","slug":"reponses-enregistrees","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/reponses-enregistrees\/","title":{"rendered":"R\u00e9ponses standardis\u00e9es"},"content":{"rendered":"\t\t
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R\u00e9ponses standardis\u00e9es<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les r\u00e9ponses standardis\u00e9es, \u00e9galement appel\u00e9es r\u00e9ponses enregistr\u00e9es, sont des r\u00e9ponses pr\u00e9-\u00e9crites \u00e0 des questions ou probl\u00e8mes courants. Les r\u00e9ponses standardis\u00e9es sont une m\u00e9thode efficace pour gagner du temps tout en fournissant des informations compl\u00e8tes et pr\u00e9cises. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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R\u00e9pondez facilement aux questions avec des r\u00e9ponses pr\u00e9d\u00e9finies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Cr\u00e9ez des r\u00e9ponses pr\u00e9d\u00e9finies \u00e0 vos questions et probl\u00e8mes courants. Ins\u00e9rez une r\u00e9ponse en un seul clic. Les r\u00e9ponses peuvent \u00eatre aussi solides que n\u00e9cessaire, avec des images, des pi\u00e8ces jointes et bien plus encore. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Assurer la coh\u00e9rence du support client\n \n <\/h3>\n
\n Les r\u00e9ponses pr\u00e9d\u00e9finies de OneDesk garantissent que votre \u00e9quipe d'assistance fournit des services au niveau que vous attendez. Maintenez cette norme au sein de votre \u00e9quipe avec des r\u00e9ponses pr\u00e9d\u00e9finies et assurez-vous que vos r\u00e9ponses aux questions courantes restent coh\u00e9rentes et pr\u00e9cises. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n \"bot\n <\/div>\n \n
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\n\n Maintenir le ton et la voix\n \n <\/h3>\n
\n Chaque interaction avec vos clients est une repr\u00e9sentation directe de votre entreprise. L'utilisation de r\u00e9ponses enregistr\u00e9es vous permet de conserver le ton et la voix de votre marque. Les r\u00e9ponses peuvent \u00eatre utilis\u00e9es par toute votre \u00e9quipe, garantissant ainsi que chacun reste fid\u00e8le \u00e0 la voix de votre entreprise. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n \"\"\n <\/div>\n \n
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\n\n Gagnez un temps pr\u00e9cieux\n \n <\/h3>\n
\n Vous pouvez utiliser des propri\u00e9t\u00e9s dynamiques dans les r\u00e9ponses enregistr\u00e9es, qui remplissent automatiquement les informations en fonction du contexte. Ces propri\u00e9t\u00e9s \u00e9vitent \u00e0 votre \u00e9quipe d'avoir \u00e0 localiser et \u00e0 saisir des informations telles que le nom du client, les communications pass\u00e9es, les URL, etc. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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R\u00e9ponses sugg\u00e9r\u00e9es par l'IA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Avec l’aide de l’assistant IA, votre \u00e9quipe n’a m\u00eame pas besoin de rechercher dans les r\u00e9ponses. L’IA trouvera les meilleures r\u00e9ponses pour vous !<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Suggestions d'IA intelligente\n \n <\/h3>\n
\n Plus besoin de parcourir ou de rechercher des r\u00e9ponses enregistr\u00e9es. \u00c0 l\u2019aide de mod\u00e8les avanc\u00e9s pour comprendre le contexte de la conversation, votre assistant IA peut sugg\u00e9rer les meilleures r\u00e9ponses et articles de la base de connaissances pour le travail. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n \"\"\n <\/div>\n \n
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\n\n G\u00e9n\u00e9rer de nouvelles r\u00e9ponses\n \n <\/h3>\n
\n Vous n'avez pas la bonne r\u00e9ponse enregistr\u00e9e pour la situation ? L'assistant IA peut g\u00e9n\u00e9rer de toutes nouvelles r\u00e9ponses en fonction de ses connaissances et du contexte de la conversation. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n \"\"\n <\/div>\n \n
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\n\n Assistant IA personnalis\u00e9\n \n <\/h3>\n
\n Votre assistant IA est adapt\u00e9 aux connaissances de votre entreprise. Entra\u00eenez votre IA en fonction des articles de votre base de connaissances, des r\u00e9ponses enregistr\u00e9es ou des r\u00e9ponses pr\u00e9c\u00e9dentes des agents. \u00c0 mesure que vous cr\u00e9ez du contenu, votre assistant IA devient plus intelligent. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ressources d'apprentissage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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R\u00e9ponses enregistr\u00e9es<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Cr\u00e9ez des r\u00e9ponses enregistr\u00e9es avec des propri\u00e9t\u00e9s dynamiques pour r\u00e9pondre rapidement et pr\u00e9cis\u00e9ment aux questions courantes.<\/p>\n

Lire la suite>><\/strong><\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Propri\u00e9t\u00e9s dynamiques<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Renseignez automatiquement les informations avec les propri\u00e9t\u00e9s dynamiques disponibles dans les r\u00e9ponses standardis\u00e9es et les mod\u00e8les d’e-mail.<\/p>\n

Lire la suite>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Mod\u00e8les d'e-mails<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Configurez des e-mails personnalis\u00e9s \u00e0 envoyer en fonction des conditions que vous avez d\u00e9finies.<\/p>\n

Lire la suite>><\/strong><\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

R\u00e9ponses standardis\u00e9es Les r\u00e9ponses standardis\u00e9es, \u00e9galement appel\u00e9es r\u00e9ponses enregistr\u00e9es, sont des r\u00e9ponses pr\u00e9-\u00e9crites \u00e0 des questions ou probl\u00e8mes courants. Les r\u00e9ponses standardis\u00e9es sont une m\u00e9thode efficace pour gagner du temps tout en fournissant des informations compl\u00e8tes et pr\u00e9cises. Inscription gratuite! R\u00e9pondez facilement aux questions avec des r\u00e9ponses pr\u00e9d\u00e9finies Cr\u00e9ez des r\u00e9ponses pr\u00e9d\u00e9finies \u00e0 vos questions […]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":151672,"menu_order":19,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-153001","page","type-page","status-publish","hentry"],"yoast_head":"\nR\u00e9ponses en conserve | Caract\u00e9ristiques | Logiciel d'assistance OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est un logiciel de helpdesk et de gestion de projet. Les r\u00e9ponses standardis\u00e9es vous permettent de maintenir un niveau d'assistance constant et de faire gagner du temps \u00e0 votre \u00e9quipe.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/reponses-enregistrees\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9ponses en conserve | Caract\u00e9ristiques | Logiciel d'assistance OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk est un logiciel de helpdesk et de gestion de projet. 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