{"id":154755,"date":"2021-12-20T15:16:24","date_gmt":"2021-12-20T15:16:24","guid":{"rendered":"https:\/\/onedesk.com\/mise-en-ligne-chez-les-clients\/"},"modified":"2022-01-21T21:37:26","modified_gmt":"2022-01-21T21:37:26","slug":"mise-en-ligne-chez-les-clients","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/mise-en-ligne-chez-les-clients\/","title":{"rendered":"Mise en ligne pour les clients"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"154755\" class=\"elementor elementor-154755 elementor-144072\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d8872a1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d8872a1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-716e9b9b\" data-id=\"716e9b9b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5232b60f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5232b60f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7982d243\" data-id=\"7982d243\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e446fcb elementor-widget elementor-widget-heading\" data-id=\"2e446fcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Table des mati\u00e8res<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfdd81f elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"dfdd81f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-dfdd81f\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157379\"><a href=\"https:\/\/onedesk.com\/fr\/10-premieres-minutes-en-unbureau\/\" class=\"elementor-item menu-link\">10 premi\u00e8res minutes dans OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157380\"><a href=\"https:\/\/onedesk.com\/fr\/integration-de-votre-equipe\/\" class=\"elementor-item menu-link\">Int\u00e9gration de votre \u00e9quipe<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157381\"><a href=\"https:\/\/onedesk.com\/fr\/sabonner-devenir-pro\/\" class=\"elementor-item menu-link\">S&#8217;abonner et devenir pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157424\"><a href=\"https:\/\/onedesk.com\/fr\/mise-en-ligne-chez-les-clients\/\" class=\"elementor-item menu-link\">Mise en ligne pour les clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157425\"><a href=\"https:\/\/onedesk.com\/fr\/tickets-routage-workflows\/\" class=\"elementor-item menu-link\">Acheminement des tickets et flux de travail<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157426\"><a href=\"https:\/\/onedesk.com\/fr\/workflows-de-taches-de-gestion-de-projet\/\" class=\"elementor-item menu-link\">Gestion de projet et workflows de t\u00e2ches<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157427\"><a href=\"https:\/\/onedesk.com\/fr\/communication-avec-les-clients\/\" class=\"elementor-item menu-link\">Communiquer avec les clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157428\"><a href=\"https:\/\/onedesk.com\/fr\/suivi-travail\/\" class=\"elementor-item menu-link\">Suivi du travail<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-dfdd81f\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157379\"><a href=\"https:\/\/onedesk.com\/fr\/10-premieres-minutes-en-unbureau\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">10 premi\u00e8res minutes dans OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157380\"><a href=\"https:\/\/onedesk.com\/fr\/integration-de-votre-equipe\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Int\u00e9gration de votre \u00e9quipe<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157381\"><a href=\"https:\/\/onedesk.com\/fr\/sabonner-devenir-pro\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">S&#8217;abonner et devenir pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157424\"><a href=\"https:\/\/onedesk.com\/fr\/mise-en-ligne-chez-les-clients\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Mise en ligne pour les clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157425\"><a href=\"https:\/\/onedesk.com\/fr\/tickets-routage-workflows\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Acheminement des tickets et flux de travail<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157426\"><a href=\"https:\/\/onedesk.com\/fr\/workflows-de-taches-de-gestion-de-projet\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gestion de projet et workflows de t\u00e2ches<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157427\"><a href=\"https:\/\/onedesk.com\/fr\/communication-avec-les-clients\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Communiquer avec les clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157428\"><a href=\"https:\/\/onedesk.com\/fr\/suivi-travail\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Suivi du travail<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-375bf3b0 elementor-widget elementor-widget-heading\" data-id=\"375bf3b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Plonger plus profond\u00e9ment<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53a4fd9 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"53a4fd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-53a4fd9\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157470\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-workflow\/\" class=\"elementor-item menu-link\">Personnalisation de votre flux de travail<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157471\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-experience-utilisateur\/\" class=\"elementor-item menu-link\">Personnaliser l&#8217;exp\u00e9rience de vos utilisateurs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157472\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-experience-clients\/\" class=\"elementor-item menu-link\">Personnalisation de l&#8217;exp\u00e9rience de vos clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157473\"><a href=\"https:\/\/onedesk.com\/fr\/gestion-utilisateurs\/\" class=\"elementor-item menu-link\">Gestion des utilisateurs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157474\"><a href=\"https:\/\/onedesk.com\/fr\/gestion-clients\/\" class=\"elementor-item menu-link\">Gestion des clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157523\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-knowledgebase\/\" class=\"elementor-item menu-link\">Base de connaissances OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157524\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-live-chat\/\" class=\"elementor-item menu-link\">Chat en direct OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157525\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-client-portail\/\" class=\"elementor-item menu-link\">Portail client OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157526\"><a href=\"https:\/\/onedesk.com\/fr\/analytique\/\" class=\"elementor-item menu-link\">Analytique<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-53a4fd9\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157470\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-workflow\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personnalisation de votre flux de travail<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157471\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-experience-utilisateur\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personnaliser l&#8217;exp\u00e9rience de vos utilisateurs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157472\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-experience-clients\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personnalisation de l&#8217;exp\u00e9rience de vos clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157473\"><a href=\"https:\/\/onedesk.com\/fr\/gestion-utilisateurs\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gestion des utilisateurs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157474\"><a href=\"https:\/\/onedesk.com\/fr\/gestion-clients\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gestion des clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157523\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-knowledgebase\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Base de connaissances OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157524\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-live-chat\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Chat en direct OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157525\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-client-portail\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Portail client OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157526\"><a href=\"https:\/\/onedesk.com\/fr\/analytique\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Analytique<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-78dfa67\" data-id=\"78dfa67\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27dd3185 elementor-widget elementor-widget-html\" data-id=\"27dd3185\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p>\nPr\u00eat \u00e0 servir vos clients ? Une fois que vous \u00eates devenu pro, vous pouvez maintenant ajouter\/t\u00e9l\u00e9charger vos clients et commencer \u00e0 prendre leurs demandes de travail. L'assistant de configuration rapide de OneDesk vous aide \u00e0 configurer le transfert automatique des e-mails et comprend des instructions pour placer les applications client OneDesk sur votre site Web.<\/p>\n<\/br>\n<h2>Transfert d'e-mails<\/h2>\n<br>\n<center><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/09\/06-Email-to-Ticket-1.png\" alt=\"Envoyer un e-mail au billet\" width=\"991\" height=\"568\" class=\"alignnone size-full wp-image-127169\"><\/center>\n<br>\n<p>Vous pouvez configurer le transfert automatique des e-mails dans OneDesk, ce qui vous permettra de lier vos comptes de messagerie d'assistance directement \u00e0 votre application Ticket dans OneDesk. Vous pouvez le configurer \u00e0 partir de votre section Administration ou \u00e0 partir de l'assistant de configuration rapide OneDesk dans votre guide de d\u00e9marrage dans la navigation sup\u00e9rieure.<\/p>\n\n<p>En savoir plus sur le transfert e-mail vers ticket ici&nbsp;: <a href=\"https:\/\/onedesk.com\/fr\/transfert-automatique-de-votre-e-mail-vers-onedesk-a-laide-de-gmail-gsuite\/\">Gmail<\/a> <a href=\"https:\/\/onedesk.com\/fr\/reacheminement-automatique-redirection-de-votre-e-mail-vers-onedesk-using-outlook\/\">Outlook<\/a><\/p>\n<br>\n<h2>Ajout d'applications client sur votre site<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Adding-Customer-Apps-on-Your-Site.jpg\" alt=\"Ajout d'applications client sur votre site\" width=\"1000\" class=\"alignleft size-full wp-image-139827\"><\/center>\n<br>\n<p>Vous pouvez ajouter vos applications destin\u00e9es aux clients sur votre site Web pour permettre \u00e0 vos clients d'interagir avec vous de diff\u00e9rentes mani\u00e8res. La premi\u00e8re consiste \u00e0 ajouter un extrait de code \u00e0 votre site Web et l'autre via notre <a href=\"https:\/\/wordpress.org\/plugins\/onedesk\/\">plugin wordpress<\/a> .<\/p>\n<br>\n<button class=\"guidebutton\" onclick=\"window.location.href='\/subscribing-going-pro\/';\"><Previous{{{wpml_tag_32}}}\n{{{wpml_tag_33}}}Next ><\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Table des mati\u00e8res Plonger plus profond\u00e9ment Pr\u00eat \u00e0 servir vos clients ? Une fois que vous \u00eates devenu pro, vous pouvez maintenant ajouter\/t\u00e9l\u00e9charger vos clients et commencer \u00e0 prendre leurs demandes de travail. 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