{"id":154776,"date":"2021-12-20T15:16:41","date_gmt":"2021-12-20T15:16:41","guid":{"rendered":"https:\/\/onedesk.com\/tickets-routage-workflows\/"},"modified":"2022-03-30T21:28:25","modified_gmt":"2022-03-30T21:28:25","slug":"tickets-routage-workflows","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/tickets-routage-workflows\/","title":{"rendered":"Acheminement des tickets et flux de travail"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"154776\" class=\"elementor elementor-154776 elementor-144073\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b283a43 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b283a43\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57cdb620\" data-id=\"57cdb620\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35f57d84 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35f57d84\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5a49cf69\" data-id=\"5a49cf69\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46ed1bc5 elementor-widget elementor-widget-heading\" data-id=\"46ed1bc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Table des mati\u00e8res<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8e3644 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"e8e3644\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-e8e3644\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157379\"><a href=\"https:\/\/onedesk.com\/fr\/10-premieres-minutes-en-unbureau\/\" class=\"elementor-item menu-link\">10 premi\u00e8res minutes dans OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157380\"><a href=\"https:\/\/onedesk.com\/fr\/integration-de-votre-equipe\/\" class=\"elementor-item menu-link\">Int\u00e9gration de votre \u00e9quipe<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157381\"><a href=\"https:\/\/onedesk.com\/fr\/sabonner-devenir-pro\/\" class=\"elementor-item menu-link\">S&#8217;abonner et devenir pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157424\"><a href=\"https:\/\/onedesk.com\/fr\/mise-en-ligne-chez-les-clients\/\" class=\"elementor-item menu-link\">Mise en ligne pour les clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157425\"><a href=\"https:\/\/onedesk.com\/fr\/tickets-routage-workflows\/\" class=\"elementor-item menu-link\">Acheminement des tickets et flux de travail<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157426\"><a href=\"https:\/\/onedesk.com\/fr\/workflows-de-taches-de-gestion-de-projet\/\" class=\"elementor-item menu-link\">Gestion de projet et workflows de t\u00e2ches<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157427\"><a href=\"https:\/\/onedesk.com\/fr\/communication-avec-les-clients\/\" class=\"elementor-item menu-link\">Communiquer avec les clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157428\"><a href=\"https:\/\/onedesk.com\/fr\/suivi-travail\/\" class=\"elementor-item menu-link\">Suivi du travail<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-e8e3644\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157379\"><a href=\"https:\/\/onedesk.com\/fr\/10-premieres-minutes-en-unbureau\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">10 premi\u00e8res minutes dans OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157380\"><a href=\"https:\/\/onedesk.com\/fr\/integration-de-votre-equipe\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Int\u00e9gration de votre \u00e9quipe<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157381\"><a href=\"https:\/\/onedesk.com\/fr\/sabonner-devenir-pro\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">S&#8217;abonner et devenir pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157424\"><a href=\"https:\/\/onedesk.com\/fr\/mise-en-ligne-chez-les-clients\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Mise en ligne pour les clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157425\"><a href=\"https:\/\/onedesk.com\/fr\/tickets-routage-workflows\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Acheminement des tickets et flux de travail<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157426\"><a href=\"https:\/\/onedesk.com\/fr\/workflows-de-taches-de-gestion-de-projet\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gestion de projet et workflows de t\u00e2ches<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157427\"><a href=\"https:\/\/onedesk.com\/fr\/communication-avec-les-clients\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Communiquer avec les clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157428\"><a href=\"https:\/\/onedesk.com\/fr\/suivi-travail\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Suivi du travail<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-557cd4b3 elementor-widget elementor-widget-heading\" data-id=\"557cd4b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Plonger plus profond\u00e9ment<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d77d17a elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"d77d17a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-d77d17a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157470\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-workflow\/\" class=\"elementor-item menu-link\">Personnalisation de votre flux de travail<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157471\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-experience-utilisateur\/\" class=\"elementor-item menu-link\">Personnaliser l&#8217;exp\u00e9rience de vos utilisateurs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157472\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-experience-clients\/\" class=\"elementor-item menu-link\">Personnalisation de l&#8217;exp\u00e9rience de vos clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157473\"><a href=\"https:\/\/onedesk.com\/fr\/gestion-utilisateurs\/\" class=\"elementor-item menu-link\">Gestion des utilisateurs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157474\"><a href=\"https:\/\/onedesk.com\/fr\/gestion-clients\/\" class=\"elementor-item menu-link\">Gestion des clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157523\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-knowledgebase\/\" class=\"elementor-item menu-link\">Base de connaissances OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157524\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-live-chat\/\" class=\"elementor-item menu-link\">Chat en direct OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157525\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-client-portail\/\" class=\"elementor-item menu-link\">Portail client OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157526\"><a href=\"https:\/\/onedesk.com\/fr\/analytique\/\" class=\"elementor-item menu-link\">Analytique<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-d77d17a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157470\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-workflow\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personnalisation de votre flux de travail<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157471\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-experience-utilisateur\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personnaliser l&#8217;exp\u00e9rience de vos utilisateurs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157472\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-experience-clients\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personnalisation de l&#8217;exp\u00e9rience de vos clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157473\"><a href=\"https:\/\/onedesk.com\/fr\/gestion-utilisateurs\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gestion des utilisateurs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157474\"><a href=\"https:\/\/onedesk.com\/fr\/gestion-clients\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gestion des clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157523\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-knowledgebase\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Base de connaissances OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157524\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-live-chat\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Chat en direct OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157525\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-client-portail\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Portail client OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157526\"><a href=\"https:\/\/onedesk.com\/fr\/analytique\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Analytique<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-347f5d15\" data-id=\"347f5d15\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e36bd22 elementor-widget elementor-widget-html\" data-id=\"2e36bd22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p>Dans OneDesk, vous avez beaucoup de contr\u00f4le sur l'origine de vos tickets, vers o\u00f9 ils sont achemin\u00e9s, et plus encore.<\/p>\n<\/br>\n<h2>Capturer des billets<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Capturing-Tickets.png\" alt=\"Capturer des billets\" width=\"800\" class=\"alignleft size-full wp-image-139840\"><\/center>\n<br>\n<p>Vous pouvez obtenir un ticket ou une t\u00e2che (\u00e9l\u00e9ments) dans OneDesk de l'une des mani\u00e8res suivantes&nbsp;: en capturant des e-mails \u00e0 partir de votre adresse e-mail d'assistance, en utilisant un formulaire de cr\u00e9ation d'\u00e9l\u00e9ments interne, des formulaires d'\u00e9l\u00e9ments destin\u00e9s aux clients, un chat en direct, l'importation d'\u00e9l\u00e9ments \u00e0 partir d'autres syst\u00e8mes ou via des int\u00e9grations et des API.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-26831a8b-29fb-4102-bc99-5b548dd77d8b\">En savoir plus sur la capture de billets ici.<\/a><\/p>\n<br>\n<h2>Acheminement des billets<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Ticket-Routing.png\" alt=\"Acheminement des billets\" width=\"800\" class=\"alignleft size-full wp-image-139854\"><\/center>\n<br>\n<p>Acheminez les tickets et les t\u00e2ches (\u00e9l\u00e9ments) \u00e0 n'importe quelle \u00e9tape de leur cycle de vie vers l'endroit o\u00f9 ils doivent aller. Vous pouvez utiliser les automatisations de flux de travail de OneDesk pour acheminer automatiquement les \u00e9l\u00e9ments vers des projets, des membres d'\u00e9quipe individuels, des \u00e9quipes, par round-robin, etc. Minimisez le temps que vous passez \u00e0 livrer les articles \u00e0 la bonne personne ou au bon endroit.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-807dc878-60ac-47d3-9f1a-06388327990a\">En savoir plus sur l'acheminement des billets ici.<\/a><\/p>\n<br>\n<h2>R\u00e9soudre les tickets<\/h2>\n<br>\n<p>Une fois que les tickets affluent dans votre OneDesk, vous devez trouver ceux sur lesquels vous devez travailler et vous attaquer \u00e0 ceux qui ont la priorit\u00e9 la plus \u00e9lev\u00e9e. C'est l\u00e0 qu'interviennent les vues personnalis\u00e9es.<\/p>\n\n<p><b>Vues personnalis\u00e9es pour vos billets<\/b><\/p>\n<br>\n<img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Custom-Views-for-Your-Tickets.jpg\" alt=\"Vues personnalis\u00e9es pour vos billets\" width=\"800\" class=\"alignleft size-full wp-image-139873\">\n<br>\n<p>Dans OneDesk, vous pouvez cr\u00e9er des vues personnalis\u00e9es qui vous montrent une vue filtr\u00e9e des tickets dans les projets qui vous sont attribu\u00e9s. Utilisez les filtres pour cr\u00e9er des vues personnalis\u00e9es qui vous permettent de voir quels tickets vous ont \u00e9t\u00e9 attribu\u00e9s et de les trier par priorit\u00e9. Ou, g\u00e9n\u00e9rez d'autres vues utiles qui peuvent aider \u00e0 acc\u00e9l\u00e9rer le temps de r\u00e9solution de votre ticket.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-edf20ba4-43c0-458e-a162-ba91e238346d\">En savoir plus sur les vues personnalis\u00e9es ici.<\/a><\/p>\n<br>\n<p><b>Travailler sur un ticket<\/b><\/p>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Working-on-a-Ticket-1.png\" alt=\"Travailler sur un ticket\" width=\"800\" class=\"alignleft size-full wp-image-139944\"><\/center>\n<br>\n<p>La plupart du travail n\u00e9cessaire pour r\u00e9soudre un ticket peut \u00eatre effectu\u00e9 dans le panneau de d\u00e9tails du ticket. Vous pouvez parler aux clients, afficher les pi\u00e8ces jointes, mettre \u00e0 jour le statut du ticket et plus encore \u00e0 partir d'une seule vue.<\/p>\n\n<p><a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/travail-sur-un-ticket-ou-tache\/\">En savoir plus sur le panneau de d\u00e9tail ici.<\/a><\/p>\n<br>\n<b>Communiquer avec les clients<\/b>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Communicating-with-Customers.png\" alt=\"Communiquer avec les clients\" width=\"800\" class=\"alignleft size-full wp-image-139895\"><\/center>\n<br>\n<p>Dans OneDesk, vous n'avez pas besoin de vous soucier de la provenance ou de la destination de la communication&nbsp;; OneDesk s'occupe des d\u00e9tails. Peu importe si les clients communiquent avec vous via les applications client, le courrier \u00e9lectronique ou le chat en direct, toutes les communications sont centralis\u00e9es dans OneDesk. Envoyez du texte, des liens, des images, des pi\u00e8ces jointes et plus encore, OneDesk diffuse votre communication sur le canal utilis\u00e9 par votre client.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-ae3e3b56-14f6-440e-853c-2046cd9c75e6\">En savoir plus sur la communication client ici.<\/a><\/p>\n<br>\n<p><b>Communiquer avec votre \u00e9quipe <\/b><\/p>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Communicating-with-your-Team.png\" alt=\"Communicating with your Team\" width=\"800\" class=\"alignleft size-full wp-image-139906\"><\/center>\n<br>\n<p>OneDesk vous permet de rester en contact avec vos utilisateurs et vos \u00e9quipes pour vous assurer que vous travaillez tous sur la m\u00eame page. Vous pouvez modifier vos param\u00e8tres utilisateur pour d\u00e9terminer ce dont vous \u00eates averti et utiliser l'application mobile pour communiquer avec d'autres utilisateurs, clients ou mettre \u00e0 jour vos affectations \u00e0 partir de votre t\u00e9l\u00e9phone. Une application de messagerie dans OneDesk centralise toutes les communications entrantes afin que vous ne manquiez aucun message.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-2bb9382c-84af-4357-904e-171c87374b71\">En savoir plus sur la communication d'\u00e9quipe ici.<\/a><\/p>\n<br>\n<p><b>Mettre \u00e0 jour les statuts des tickets<\/b><\/p>\n<br>\n<img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Updating-Ticket-Statuses.png\" alt=\"Mettre \u00e0 jour les statuts des tickets\" width=\"800\" class=\"alignleft size-full wp-image-139931\">\n<br>\n<p>Dans OneDesk, les statuts de vos tickets peuvent \u00eatre modifi\u00e9s manuellement ou par des automatisations que vous configurez en fonction de d\u00e9clencheurs sp\u00e9cifiques. Vous pouvez configurer vos propres statuts personnalis\u00e9s dans votre OneDesk en fonction de votre flux de travail unique.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3a443249-1405-4b60-9c1c-a07659c1511d\">En savoir plus sur les statuts ici.<\/a><\/p>\n<br>\n<button class=\"guidebutton\" onclick=\"window.location.href='\/going-live-to-customers\/';\"><Previous{{{wpml_tag_111}}}\n{{{wpml_tag_112}}}Next ><\/button><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Table des mati\u00e8res Plonger plus profond\u00e9ment Dans OneDesk, vous avez beaucoup de contr\u00f4le sur l&#8217;origine de vos tickets, vers o\u00f9 ils sont achemin\u00e9s, et plus encore. Capturer des billets Vous pouvez obtenir un ticket ou une t\u00e2che (\u00e9l\u00e9ments) dans OneDesk de l&#8217;une des mani\u00e8res suivantes&nbsp;: en capturant des e-mails \u00e0 partir de votre adresse e-mail [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-154776","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Syst\u00e8me de billetterie et routage | Guide d&#039;int\u00e9gration OneDesk HelpDesk et PM<\/title>\n<meta name=\"description\" content=\"OneDesk est un logiciel de helpdesk et de gestion de projet dans une seule application. 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