{"id":154798,"date":"2021-12-20T15:58:19","date_gmt":"2021-12-20T15:58:19","guid":{"rendered":"https:\/\/onedesk.com\/index-des-fonctionnalites\/surveillance-des-e-mails\/"},"modified":"2023-08-08T19:06:41","modified_gmt":"2023-08-08T19:06:41","slug":"surveillance-des-e-mails","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/surveillance-des-e-mails\/","title":{"rendered":"Surveillance des e-mails"},"content":{"rendered":"\t\t
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Surveillance des e-mails<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Surveillance des e-mails entrants et sortants<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"surveillance\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Cr\u00e9er des r\u00e9ponses bas\u00e9es sur des d\u00e9clencheurs de mots cl\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk garantit que vous \u00eates en mesure de surveiller toutes les activit\u00e9s de messagerie en toute transparence. Nous vous offrons la tranquillit\u00e9 d’esprit afin que vous puissiez suivre tous les e-mails entrants et sortants, voir ce qui a \u00e9t\u00e9 envoy\u00e9, \u00e0 qui et quelles actions certains e-mails entrants d\u00e9clenchent dans OneDesk. Nous vous montrons toutes ces informations pour les communications par e-mail au cours des derni\u00e8res 72 heures.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Surveillez tous les e-mails sortants pour garantir la transparence<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les e-mails sont essentiels \u00e0 une communication efficace avec vos utilisateurs et clients, et vous voulez avoir la certitude que vos e-mails sont envoy\u00e9s et livr\u00e9s. Les capacit\u00e9s de surveillance des e-mails de OneDesk vous offrent la tranquillit\u00e9 d’esprit en vous permettant de suivre les communications par e-mail sortantes. Si un client dit qu’il n’a jamais re\u00e7u d’e-mail, vous pouvez v\u00e9rifier et d\u00e9terminer si et quand il a \u00e9t\u00e9 envoy\u00e9, livr\u00e9 ou non livr\u00e9. Vous serez en mesure de savoir si vos e-mails sont en cours de traitement, livr\u00e9s, rejet\u00e9s, bloqu\u00e9s, etc.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Suivre toutes les communications entrantes <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les communications entrantes de votre client peuvent affecter diff\u00e9rentes parties de OneDesk : elles peuvent ajouter des messages dans les conversations, d\u00e9clencher la cr\u00e9ation de tickets et de t\u00e2ches, etc. Vous pouvez suivre tout cela dans l’ application d’e-mails entrants<\/a> . Vous pouvez \u00e9galement surveiller qui vous a envoy\u00e9 ces communications et quand vous tenir au courant des demandes de vos clients.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Surveillance des e-mails Surveillance des e-mails entrants et sortants Sign up free! Cr\u00e9er des r\u00e9ponses bas\u00e9es sur des d\u00e9clencheurs de mots cl\u00e9s OneDesk garantit que vous \u00eates en mesure de surveiller toutes les activit\u00e9s de messagerie en toute transparence. Nous vous offrons la tranquillit\u00e9 d’esprit afin que vous puissiez suivre tous les e-mails entrants et […]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":151672,"menu_order":44,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-154798","page","type-page","status-publish","hentry"],"yoast_head":"\nSurveillance des e-mails | Application OneDesk HelpDesk et gestion de projet<\/title>\n<meta name=\"description\" content=\"OneDesk est un logiciel de helpdesk et de gestion de projet. 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