{"id":154914,"date":"2021-12-20T16:01:09","date_gmt":"2021-12-20T16:01:09","guid":{"rendered":"https:\/\/onedesk.com\/index-des-fonctionnalites\/surveillance-des-performances-agents\/"},"modified":"2023-08-08T19:08:14","modified_gmt":"2023-08-08T19:08:14","slug":"surveillance-des-performances-des-agents","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/surveillance-des-performances-des-agents\/","title":{"rendered":"Surveillance des performances des agents"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"154914\" class=\"elementor elementor-154914 elementor-83361\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2c81b050 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2c81b050\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3e3e858b\" data-id=\"3e3e858b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40e3604 elementor-widget elementor-widget-heading\" data-id=\"40e3604\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Surveillance des performances des agents<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d903f05 elementor-widget elementor-widget-text-editor\" data-id=\"7d903f05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Am\u00e9liorez la qualit\u00e9 de votre \u00e9quipe de support.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34300d3 elementor-align-center elementor-widget elementor-widget-global elementor-global-239883 elementor-global-131872 elementor-widget-button\" data-id=\"34300d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/fr\/inscription-gratuite\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6616523c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6616523c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-76fc810\" data-id=\"76fc810\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-26067075 elementor-widget elementor-widget-image\" data-id=\"26067075\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-768x512.jpg\" class=\"attachment-medium_large size-medium_large wp-image-144663\" alt=\"Bureau\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-1024x682.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-1536x1024.jpg 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-2048x1365.jpg 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2a6cc0f7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2a6cc0f7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-273eea6c\" data-id=\"273eea6c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d3bb837 elementor-widget elementor-widget-text-editor\" data-id=\"5d3bb837\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk vous permet de surveiller et d&#8217;ex\u00e9cuter des rapports sur vos agents d&#8217;assistance pour vous assurer qu&#8217;ils travaillent efficacement tout en offrant un support client exceptionnel. Voici les avantages de cette fonctionnalit\u00e9&nbsp;:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6642d9e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6642d9e6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e75e79c\" data-id=\"e75e79c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf56eaf elementor-widget elementor-widget-image\" data-id=\"cf56eaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"702\" height=\"397\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking.png\" class=\"attachment-large size-large wp-image-83374\" alt=\"suivi de la minuterie\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking.png 702w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-530x300.png 530w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-255x144.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-141x80.png 141w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-71x40.png 71w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-480x271.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-500x283.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-360x204.png 360w\" sizes=\"(max-width: 702px) 100vw, 702px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2ada26e3\" data-id=\"2ada26e3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a9a4b47 elementor-widget elementor-widget-heading\" data-id=\"1a9a4b47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Afficher les activit\u00e9s actuelles et pass\u00e9es d'un agent<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-727598bd elementor-widget elementor-widget-text-editor\" data-id=\"727598bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk vous permet de voir sur quoi vos agents travaillent en temps r\u00e9el. Visualisez qui travaille actuellement sur quel ticket via <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/vues-de-travail-configurables\/\">des vues personnalis\u00e9es<\/a> ainsi que le widget de surveillance du minuteur. Vous pouvez \u00e9galement suivre toutes les activit\u00e9s pass\u00e9es de vos agents pour voir sur quoi ils ont travaill\u00e9 sur une p\u00e9riode donn\u00e9e.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1a8082ef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1a8082ef\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5b575981\" data-id=\"5b575981\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e5cff41 elementor-widget elementor-widget-heading\" data-id=\"1e5cff41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">G\u00e9n\u00e9rer des rapports sur les performances des agents<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a910bcb elementor-widget elementor-widget-text-editor\" data-id=\"a910bcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk offre plusieurs fa\u00e7ons d&#8217; <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/surveillance-des-performances-des-agents\/\">afficher les rapports sur les performances des agents<\/a> . Vous pouvez afficher la quantit\u00e9 totale de travail que chaque agent a effectu\u00e9 ainsi que sa r\u00e9partition des heures enregistr\u00e9es. Vous pouvez voir visuellement les heures de travail enregistr\u00e9es par chaque agent en comparaison les unes avec les autres. Vous pouvez comparer le nombre de tickets termin\u00e9s, en cours et non d\u00e9marr\u00e9s par agent. Il existe \u00e9galement un score de satisfaction qui indique la satisfaction globale des clients servis par chaque agent.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-61c8615b\" data-id=\"61c8615b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ffba19d elementor-widget elementor-widget-image\" data-id=\"ffba19d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"398\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee.png\" class=\"attachment-large size-large wp-image-83381\" alt=\"rapports par cessionnaire\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee.png 400w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-300x300.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-302x300.png 302w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-255x254.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-60x60.png 60w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-360x358.png 360w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Surveillance des performances des agents Am\u00e9liorez la qualit\u00e9 de votre \u00e9quipe de support. Sign up free! OneDesk vous permet de surveiller et d&#8217;ex\u00e9cuter des rapports sur vos agents d&#8217;assistance pour vous assurer qu&#8217;ils travaillent efficacement tout en offrant un support client exceptionnel. Voici les avantages de cette fonctionnalit\u00e9&nbsp;: Afficher les activit\u00e9s actuelles et pass\u00e9es d&#8217;un [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":151672,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-154914","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Surveillance des performances des agents | Application logicielle d&#039;assistance OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est un logiciel de helpdesk et de gestion de projet. D\u00e9couvrez comment OneDesk vous permet de surveiller les performances de vos agents d&#039;assistance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/surveillance-des-performances-des-agents\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Surveillance des performances des agents | Application logicielle d&#039;assistance OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk est un logiciel de helpdesk et de gestion de projet. D\u00e9couvrez comment OneDesk vous permet de surveiller les performances de vos agents d&#039;assistance.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/surveillance-des-performances-des-agents\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-08T19:08:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-768x512.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Surveillance des performances des agents | Application logicielle d'assistance OneDesk","description":"OneDesk est un logiciel de helpdesk et de gestion de projet. 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