{"id":154924,"date":"2021-12-20T16:01:44","date_gmt":"2021-12-20T16:01:44","guid":{"rendered":"https:\/\/onedesk.com\/index-des-fonctionnalites\/reponse-automatique-bot\/"},"modified":"2022-11-04T17:40:40","modified_gmt":"2022-11-04T17:40:40","slug":"reponse-automatique-bot","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/reponse-automatique-bot\/","title":{"rendered":"R\u00e9ponse automatis\u00e9e des bots"},"content":{"rendered":"\t\t
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R\u00e9ponse automatis\u00e9e des bots<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Informer, Communiquer, Accompagner<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Le bot automatis\u00e9 de OneDesk vous permet d’afficher des informations \u00e0 vos clients en fonction des d\u00e9clencheurs que vous d\u00e9finissez. Ces r\u00e9ponses de bot, et le bot, sont personnalisables pour r\u00e9pondre \u00e0 vos besoins. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"r\u00e9ponse\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Tenir les clients inform\u00e9s de leurs demandes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les clients s’attendent \u00e0 \u00eatre tenus au courant de toute mise \u00e0 jour ou modification apport\u00e9e \u00e0 leurs demandes. Le bot peut vous aider. Le bot de OneDesk peut envoyer des mises \u00e0 jour \u00e0 vos clients \u00e0 tout intervalle ou apr\u00e8s toute mise \u00e0 jour que vous d\u00e9finissez, vous permettant de les tenir inform\u00e9s et, \u00e0 son tour, de r\u00e9duire les questions que vous recevez d’eux sur les mises \u00e0 jour de statut<\/a> .<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Personnalisez le nom et l'avatar en fonction de votre marque<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Le Bot automatis\u00e9 de OneDesk peut \u00eatre le v\u00f4tre. Dans les param\u00e8tres administratifs, vous pouvez d\u00e9finir le nom et l’avatar du bot en fonction de l’image de marque de votre entreprise. Vous pouvez \u00e9galement d\u00e9finir le nom et l’avatar du bot en tant qu’employ\u00e9 r\u00e9el, pour le faire appara\u00eetre plus humain pour vos clients.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Cr\u00e9er des r\u00e9ponses bas\u00e9es sur des d\u00e9clencheurs de mots cl\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Votre bot peut envoyer des r\u00e9ponses automatis\u00e9es \u00e0 presque n’importe quoi ; La seule limite est votre imagination. Cela vous permet de r\u00e9pondre automatiquement aux questions des clients et de r\u00e9duire le fardeau de votre \u00e9quipe de support client.<\/p>\n<\/p>\n

Vous avez plusieurs questions sur un \u00e9v\u00e9nement \u00e0 venir ? Cr\u00e9ez un d\u00e9clencheur qui permet au bot de r\u00e9cup\u00e9rer les informations les plus demand\u00e9es sur l’\u00e9v\u00e9nement. Les clients demandent des informations de contact ? Cr\u00e9ez un d\u00e9clencheur et le bot peut r\u00e9pondre avec toutes les mani\u00e8res dont vos clients peuvent vous contacter. Trop de questions demandant de l’aide pour la r\u00e9initialisation du mot de passe ? Cr\u00e9ation d’une r\u00e9ponse automatis\u00e9e pour fournir les \u00e9tapes correctes \u00e0 vos utilisateurs pour r\u00e9initialiser leurs mots de passe.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"d\u00e9clencheur\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Fournir des r\u00e9ponses importantes aux clients m\u00eame hors ligne<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vos clients ont des questions importantes, et parfois ils les posent lorsque vous n’\u00eates pas au travail. Ne les laissez pas attendre votre retour. Le Bot automatis\u00e9 peut \u00eatre configur\u00e9 pour r\u00e9pondre aux demandes importantes des clients pendant votre absence, garantissant que vos clients n’ont pas \u00e0 attendre votre retour pour que leurs demandes soient trait\u00e9es. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

R\u00e9ponse automatis\u00e9e des bots Informer, Communiquer, Accompagner Sign up free! Le bot automatis\u00e9 de OneDesk vous permet d’afficher des informations \u00e0 vos clients en fonction des d\u00e9clencheurs que vous d\u00e9finissez. Ces r\u00e9ponses de bot, et le bot, sont personnalisables pour r\u00e9pondre \u00e0 vos besoins. Tenir les clients inform\u00e9s de leurs demandes Les clients s’attendent \u00e0 […]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":151672,"menu_order":43,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-154924","page","type-page","status-publish","hentry"],"yoast_head":"\nR\u00e9ponse automatis\u00e9e des bots | Application logicielle de service d'assistance OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est un logiciel de helpdesk et de gestion de projet. 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