{"id":155035,"date":"2021-12-20T16:02:58","date_gmt":"2021-12-20T16:02:58","guid":{"rendered":"https:\/\/onedesk.com\/index-des-fonctionnalites\/portail-clients\/"},"modified":"2024-06-20T20:52:16","modified_gmt":"2024-06-20T20:52:16","slug":"portail-clients","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/portail-clients\/","title":{"rendered":"Portail Clients"},"content":{"rendered":"\t\t
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Portail Clients <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Donnez du pouvoir \u00e0 vos clients en leur donnant acc\u00e8s au portail client. Les clients peuvent voir l’\u00e9tat des tickets ou des t\u00e2ches de projet, cr\u00e9er de nouveaux tickets et communiquer avec votre \u00e9quipe.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Encouragez les clients \u00e0 collaborer sur les billets<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Invitez vos clients \u00e0 se connecter au portail client o\u00f9 ils peuvent trouver des mises \u00e0 jour sur l’\u00e9tat de leurs tickets. Ils peuvent discuter davantage avec vous ou ajouter des informations suppl\u00e9mentaires, y compris des pi\u00e8ces jointes. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Portail de tickets client en libre-service\n \n <\/h3>\n
\n Activez le libre-service avec le portail de tickets. Les clients peuvent se connecter pour afficher ou ajouter des informations \u00e0 leurs billets. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Collaborer sur des t\u00e2ches\n \n <\/h3>\n
\n Utilisez le portail de tickets, le portail de t\u00e2ches ou les deux ! Partagez des projets avec les clients pour leur donner acc\u00e8s \u00e0 toutes les t\u00e2ches du projet. Dans le portail des t\u00e2ches, les clients peuvent partager des fichiers ou des id\u00e9es et se tenir au courant des progr\u00e8s. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Autoriser le client \u00e0 soumettre de nouveaux tickets\n \n <\/h3>\n
\n Les clients peuvent facilement soumettre de nouveaux tickets via des formulaires int\u00e9gr\u00e9s. Vos formulaires peuvent collecter toutes les informations dont vous avez besoin aupr\u00e8s de vos clients avec des champs personnalis\u00e9s et des propri\u00e9t\u00e9s obligatoires. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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Portail client configurable<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vous pouvez configurer de nombreux aspects de votre portail client en fonction de votre marque et de vos pr\u00e9f\u00e9rences. Ajoutez vos propres couleurs, logos et nom de portail. D\u00e9finissez les tickets ou les t\u00e2ches qu’un client peut voir ainsi que les propri\u00e9t\u00e9s que vos clients peuvent voir et modifier. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n D\u00e9ployez le widget de votre site Web\n \n <\/h3>\n
\n C'est \u00e0 vous de d\u00e9cider comment vos clients acc\u00e8dent au portail ! Int\u00e9grez le widget Web \u00e0 votre site Web pour permettre aux clients d'acc\u00e9der au portail et \u00e0 d'autres applications client . Si vous pr\u00e9f\u00e9rez, vous pouvez fournir aux clients un lien vers le portail ou l'int\u00e9grer \u00e0 une page. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n \"customer\n <\/div>\n \n
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\n\n Marquer et configurer\n \n <\/h3>\n
\n Le portail client est configurable selon les besoins de votre organisation. D\u00e9finissez les tickets ou les t\u00e2ches auxquels un client peut acc\u00e9der ainsi que les propri\u00e9t\u00e9s qu'il peut voir. Ajoutez votre propre logo, nom de portail et couleurs d'entreprise. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n \"\"\n <\/div>\n \n
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\n\n Portail accessible sur mobile\n \n <\/h3>\n
\n Les clients peuvent acc\u00e9der au portail depuis le navigateur de leur t\u00e9l\u00e9phone mobile, ce qui leur permet de rester inform\u00e9 m\u00eame en d\u00e9placement. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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Plus d'informations sur le blog OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tLes portails de tickets et de t\u00e2ches pour les clients\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
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\n\t\t\tQue sont les portails de tickets et de t\u00e2ches\u00a0? Outre la base de connaissances et Messenger, les portails de tickets et de t\u00e2ches sont disponibles ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tEn savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tComment une soci\u00e9t\u00e9 de logiciels utilise le logiciel du portail client OneDesk\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
<\/div>\n\t\t
\n\t\t\tLe r\u00f4le des logiciels dans la gestion ne peut \u00eatre n\u00e9glig\u00e9. Les logiciels ont trouv\u00e9 des applications dans divers domaines de gestion au-del\u00e0 de la ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tEn savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t
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Commencez \u00e0 soutenir les clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Gratuit pendant 14 jours. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Portail Clients Donnez du pouvoir \u00e0 vos clients en leur donnant acc\u00e8s au portail client. Les clients peuvent voir l’\u00e9tat des tickets ou des t\u00e2ches de projet, cr\u00e9er de nouveaux tickets et communiquer avec votre \u00e9quipe. Inscription gratuite! Encouragez les clients \u00e0 collaborer sur les billets Invitez vos clients \u00e0 se connecter au portail client […]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":151672,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-155035","page","type-page","status-publish","hentry"],"yoast_head":"\nPortail client | Application d'assistance et de gestion de projet OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est un logiciel de helpdesk et de gestion de projet. D\u00e9couvrez comment OneDesk am\u00e9liore la collaboration de vos clients avec un portail client.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/portail-clients\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Portail client | Application d'assistance et de gestion de projet OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk est un logiciel de helpdesk et de gestion de projet. D\u00e9couvrez comment OneDesk am\u00e9liore la collaboration de vos clients avec un portail client.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/portail-clients\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-20T20:52:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Portal.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Portail client | Application d'assistance et de gestion de projet OneDesk","description":"OneDesk est un logiciel de helpdesk et de gestion de projet. 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