{"id":155262,"date":"2023-08-11T20:24:05","date_gmt":"2023-08-11T20:24:05","guid":{"rendered":"https:\/\/onedesk.com\/index-des-fonctionnalites\/communication-client-collaboration\/"},"modified":"2024-06-20T20:51:12","modified_gmt":"2024-06-20T20:51:12","slug":"communication-client-collaboration","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/communication-client-collaboration\/","title":{"rendered":"Communication et collaboration avec les clients"},"content":{"rendered":"\t\t
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Communication et collaboration avec les clients<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk vous permet de communiquer et de collaborer facilement avec vos clients. Les clients peuvent choisir de communiquer via leur canal pr\u00e9f\u00e9r\u00e9 et les conversations sont centralis\u00e9es dans OneDesk. Gardez les conversations li\u00e9es aux d\u00e9tails pertinents des t\u00e2ches, des tickets ou des projets, et suivez toutes vos conversations en temps r\u00e9el.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Centraliser la communication<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk vous permet d’envoyer directement un message \u00e0 vos clients. Les clients peuvent recevoir des messages directement sur leur messagerie, le portail client, le chat en direct ou les applications int\u00e9gr\u00e9es<\/a> . Les agents et les clients ont la possibilit\u00e9 de choisir leur canal de communication pr\u00e9f\u00e9r\u00e9. Quoi qu’il en soit, la communication est centralis\u00e9e dans OneDesk. Vous pouvez avoir des conversations li\u00e9es et attach\u00e9es \u00e0 des tickets, des t\u00e2ches et des projets, de sorte que la communication est en contexte. L’ application Messenger<\/a> est l’endroit o\u00f9 vous pouvez acc\u00e9der \u00e0 toutes vos conversations.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n E-mail au ticket\n \n <\/h3>\n
\n Connectez directement vos comptes de messagerie O365 ou Google. Ou transf\u00e9rez automatiquement n'importe quelle bo\u00eete de r\u00e9ception vers OneDesk. Tous les e-mails entrants sont captur\u00e9s sous forme de tickets<\/a> . Toutes les informations importantes sont captur\u00e9es. Les clients recevront les communications ult\u00e9rieures que vous faites sur le ticket directement dans leur propre bo\u00eete de r\u00e9ception. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Portail de tickets clients\n \n <\/h3>\n
\n OneDesk permet \u00e0 vos clients de communiquer et de collaborer avec vous via un portail client . Ils peuvent suivre et rester \u00e0 jour sur les tickets, envoyer de nouvelles informations ou cr\u00e9er de nouveaux tickets. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Chat en direct int\u00e9gr\u00e9 \n \n <\/h3>\n
\n Ajoutez le messager de chat en direct \u00e0 votre site Web pour faciliter la messagerie en temps r\u00e9el avec les clients et prospects. R\u00e9solvez rapidement les probl\u00e8mes, engagez des prospects ou cr\u00e9ez des tickets \u00e0 partir de chats. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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Collaboration client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk permet \u00e0 vos clients de collaborer avec vous sur des projets. La communication existe au niveau du projet et des t\u00e2ches. Cela vous permet de choisir qui vous souhaitez impliquer dans vos discussions et de demander plus d’informations et de ressources.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Portail des t\u00e2ches\n \n <\/h3>\n
\n En plus des tickets, les clients peuvent collaborer sur des t\u00e2ches de projet \u00e0 partir du portail client. Travaillez aux c\u00f4t\u00e9s de vos clients en leur permettant de partager les d\u00e9tails des t\u00e2ches, d'ajouter des pi\u00e8ces jointes ou de cr\u00e9er des discussions. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Messagerie contextuelle\n \n <\/h3>\n
\n Envoyez des e-mails ou des messages sur les tickets et les t\u00e2ches du projet. Les conversations sont directement li\u00e9es aux d\u00e9tails du travail pertinent, gardant les messages clairs et contextuels. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Outils de reporting\n \n <\/h3>\n
\n Envoyez automatiquement des rapports d\u00e9taill\u00e9s avec l'outil de reporting planifi\u00e9 de OneDesk. Vous pouvez envoyer des rapports par e-mail \u00e0 vos coll\u00e8gues, clients, fournisseurs ou parties prenantes. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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En savoir plus sur la communication client sur le blog OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tE-mail vers flux de tickets – Configuration entrante\/sortante : Guide complet\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
<\/div>\n\t\t
\n\t\t\tRecevez des e-mails sous forme de tickets depuis une ou plusieurs bo\u00eetes de r\u00e9ception, afin que plusieurs agents puissent r\u00e9pondre de mani\u00e8re collaborative aux clients ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tEn savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tAjout des applications client \u00e0 votre site Web\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
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\n\t\t\tOneDesk comprend plusieurs applications destin\u00e9es aux clients que vous pouvez utiliser pour permettre la communication avec vos clients. Les applications incluent le widget Web, la ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tEn savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t
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Communication et collaboration avec les clients OneDesk vous permet de communiquer et de collaborer facilement avec vos clients. Les clients peuvent choisir de communiquer via leur canal pr\u00e9f\u00e9r\u00e9 et les conversations sont centralis\u00e9es dans OneDesk. Gardez les conversations li\u00e9es aux d\u00e9tails pertinents des t\u00e2ches, des tickets ou des projets, et suivez toutes vos conversations en […]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":151672,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-155262","page","type-page","status-publish","hentry"],"yoast_head":"\nCommunication et collaboration avec les clients | Application logicielle OneDesk HelpDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est un logiciel de helpdesk et de gestion de projet sur une seule plateforme. En savoir plus sur la communication et la collaboration avec les clients dans OneDesk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/communication-client-collaboration\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Communication et collaboration avec les clients | Application logicielle OneDesk HelpDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk est un logiciel de helpdesk et de gestion de projet sur une seule plateforme. 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