{"id":155534,"date":"2021-12-20T16:08:52","date_gmt":"2021-12-20T16:08:52","guid":{"rendered":"https:\/\/onedesk.com\/index-des-fonctionnalites\/surveiller-la-creation-de-billet-entrant\/"},"modified":"2023-08-08T18:57:43","modified_gmt":"2023-08-08T18:57:43","slug":"surveiller-la-creation-de-tickets-entrants","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/surveiller-la-creation-de-tickets-entrants\/","title":{"rendered":"Surveiller la cr\u00e9ation de tickets entrants"},"content":{"rendered":"\t\t
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Surveiller la cr\u00e9ation de tickets entrants<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Gardez le suivi des demandes entrantes. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Surveiller\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Surveiller les e-mails captur\u00e9s entrants<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk vous permet de surveiller tous vos e-mails entrants qui ont \u00e9t\u00e9 captur\u00e9s sous forme de tickets dans le syst\u00e8me OneDesk au cours des 72 derni\u00e8res heures. V\u00e9rifiez facilement si un e-mail a \u00e9t\u00e9 re\u00e7u, qui l’a envoy\u00e9 et quand il a \u00e9t\u00e9 envoy\u00e9. Le suivi des e-mails est \u00e9galement consultable par exp\u00e9diteur ou par sujet. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Filtrer, trier et regrouper les tickets entrants<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vos vues de travail<\/a> de ticket peuvent \u00eatre filtr\u00e9es, regroup\u00e9es, tri\u00e9es et recherch\u00e9es. Ces puissantes options vous permettent de surveiller la cr\u00e9ation de tickets entrants. Par exemple, vous pouvez filtrer, trier ou regrouper par date, source, client, etc. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Surveiller les activit\u00e9s de cr\u00e9ation <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk fournit un journal d’audit<\/a> afin que vous puissiez surveiller les activit\u00e9s effectu\u00e9es dans votre compte. Le journal d’audit affiche les activit\u00e9s des clients, des utilisateurs, du syst\u00e8me OneDesk et de vos automatisations<\/a> . Vous pouvez filtrer le journal en fonction de l’activit\u00e9 effectu\u00e9e, y compris la cr\u00e9ation d’\u00e9l\u00e9ments. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Ressources d'apprentissage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Suivi des e-mails<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Gardez une trace de tous les e-mails entrants ou sortants envoy\u00e9s au cours des 72 derni\u00e8res heures.<\/p>\n

Apprendre encore plus>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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E-mail au ticket<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Cr\u00e9ez des tickets automatiquement \u00e0 partir de votre bo\u00eete de r\u00e9ception.<\/p>\n

Apprendre encore plus>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Journal d'audit<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Suivez et surveillez les activit\u00e9s des utilisateurs, des clients et des automatisations. <\/p>\n

Apprendre encore plus>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Surveiller la cr\u00e9ation de tickets entrants Gardez le suivi des demandes entrantes. Sign up free! Surveiller les e-mails captur\u00e9s entrants OneDesk vous permet de surveiller tous vos e-mails entrants qui ont \u00e9t\u00e9 captur\u00e9s sous forme de tickets dans le syst\u00e8me OneDesk au cours des 72 derni\u00e8res heures. V\u00e9rifiez facilement si un e-mail a \u00e9t\u00e9 re\u00e7u, […]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":151672,"menu_order":23,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-155534","page","type-page","status-publish","hentry"],"yoast_head":"\nSurveiller la cr\u00e9ation de tickets entrants | Application logicielle OneDesk HelpDesk et PM<\/title>\n<meta name=\"description\" content=\"OneDesk est un logiciel de helpdesk et de gestion de projet. 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