{"id":156918,"date":"2021-12-21T20:18:43","date_gmt":"2021-12-21T20:18:43","guid":{"rendered":"https:\/\/onedesk.com\/analytique\/"},"modified":"2022-06-23T13:18:51","modified_gmt":"2022-06-23T13:18:51","slug":"analytique","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/analytique\/","title":{"rendered":"Analytique"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"156918\" class=\"elementor elementor-156918 elementor-144085\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6d2b148c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6d2b148c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-435687db\" data-id=\"435687db\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-56a681f1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"56a681f1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-72010722\" data-id=\"72010722\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7967107e elementor-widget elementor-widget-heading\" data-id=\"7967107e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Table des mati\u00e8res<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40c5cca elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"40c5cca\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-40c5cca\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157379\"><a href=\"https:\/\/onedesk.com\/fr\/10-premieres-minutes-en-unbureau\/\" class=\"elementor-item menu-link\">10 premi\u00e8res minutes dans OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157380\"><a href=\"https:\/\/onedesk.com\/fr\/integration-de-votre-equipe\/\" class=\"elementor-item menu-link\">Int\u00e9gration de votre \u00e9quipe<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157381\"><a href=\"https:\/\/onedesk.com\/fr\/sabonner-devenir-pro\/\" class=\"elementor-item menu-link\">S&#8217;abonner et devenir pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157424\"><a href=\"https:\/\/onedesk.com\/fr\/mise-en-ligne-chez-les-clients\/\" class=\"elementor-item menu-link\">Mise en ligne pour les clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157425\"><a href=\"https:\/\/onedesk.com\/fr\/tickets-routage-workflows\/\" class=\"elementor-item menu-link\">Acheminement des tickets et flux de travail<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157426\"><a href=\"https:\/\/onedesk.com\/fr\/workflows-de-taches-de-gestion-de-projet\/\" class=\"elementor-item menu-link\">Gestion de projet et workflows de t\u00e2ches<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157427\"><a href=\"https:\/\/onedesk.com\/fr\/communication-avec-les-clients\/\" class=\"elementor-item menu-link\">Communiquer avec les clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157428\"><a href=\"https:\/\/onedesk.com\/fr\/suivi-travail\/\" class=\"elementor-item menu-link\">Suivi du travail<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-40c5cca\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157379\"><a href=\"https:\/\/onedesk.com\/fr\/10-premieres-minutes-en-unbureau\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">10 premi\u00e8res minutes dans OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157380\"><a href=\"https:\/\/onedesk.com\/fr\/integration-de-votre-equipe\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Int\u00e9gration de votre \u00e9quipe<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157381\"><a href=\"https:\/\/onedesk.com\/fr\/sabonner-devenir-pro\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">S&#8217;abonner et devenir pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157424\"><a href=\"https:\/\/onedesk.com\/fr\/mise-en-ligne-chez-les-clients\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Mise en ligne pour les clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157425\"><a href=\"https:\/\/onedesk.com\/fr\/tickets-routage-workflows\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Acheminement des tickets et flux de travail<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157426\"><a href=\"https:\/\/onedesk.com\/fr\/workflows-de-taches-de-gestion-de-projet\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gestion de projet et workflows de t\u00e2ches<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157427\"><a href=\"https:\/\/onedesk.com\/fr\/communication-avec-les-clients\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Communiquer avec les clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157428\"><a href=\"https:\/\/onedesk.com\/fr\/suivi-travail\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Suivi du travail<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1450c6e3 elementor-widget elementor-widget-heading\" data-id=\"1450c6e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Plonger plus profond\u00e9ment<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fb1336 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"1fb1336\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-1fb1336\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157470\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-workflow\/\" class=\"elementor-item menu-link\">Personnalisation de votre flux de travail<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157471\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-experience-utilisateur\/\" class=\"elementor-item menu-link\">Personnaliser l&#8217;exp\u00e9rience de vos utilisateurs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157472\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-experience-clients\/\" class=\"elementor-item menu-link\">Personnalisation de l&#8217;exp\u00e9rience de vos clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157473\"><a href=\"https:\/\/onedesk.com\/fr\/gestion-utilisateurs\/\" class=\"elementor-item menu-link\">Gestion des utilisateurs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157474\"><a href=\"https:\/\/onedesk.com\/fr\/gestion-clients\/\" class=\"elementor-item menu-link\">Gestion des clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157523\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-knowledgebase\/\" class=\"elementor-item menu-link\">Base de connaissances OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157524\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-live-chat\/\" class=\"elementor-item menu-link\">Chat en direct OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157525\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-client-portail\/\" class=\"elementor-item menu-link\">Portail client OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157526\"><a href=\"https:\/\/onedesk.com\/fr\/analytique\/\" class=\"elementor-item menu-link\">Analytique<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-1fb1336\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157470\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-workflow\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personnalisation de votre flux de travail<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157471\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-experience-utilisateur\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personnaliser l&#8217;exp\u00e9rience de vos utilisateurs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157472\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-experience-clients\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personnalisation de l&#8217;exp\u00e9rience de vos clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157473\"><a href=\"https:\/\/onedesk.com\/fr\/gestion-utilisateurs\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gestion des utilisateurs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157474\"><a href=\"https:\/\/onedesk.com\/fr\/gestion-clients\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gestion des clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157523\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-knowledgebase\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Base de connaissances OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157524\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-live-chat\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Chat en direct OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157525\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-client-portail\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Portail client OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157526\"><a href=\"https:\/\/onedesk.com\/fr\/analytique\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Analytique<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-38b47d6a\" data-id=\"38b47d6a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-381d7f67 elementor-widget elementor-widget-html\" data-id=\"381d7f67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2>Rapports et planification des rapports<\/h2>\n<br>\n<center><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Reports-Report-Scheduling.jpg\" alt=\"Rapports et planification des rapports\" width=\"1000\" height=\"940\" class=\"alignleft size-full wp-image-140480\"><\/center>\n<br>\n<p>OneDesk vous permet de rendre compte de l'avancement de vos tickets, t\u00e2ches et projets. Restez au top de vos efforts d'assistance et de gestion de projet. Vous pouvez personnaliser et importer vos donn\u00e9es pour vous aider \u00e0 prendre des d\u00e9cisions \u00e9clair\u00e9es afin d'am\u00e9liorer encore votre efficacit\u00e9.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-8ee2e05f-9bdf-4dd9-bb12-32cc60b7eec5\">En savoir plus sur les rapports ici.<\/a><\/p>\n<br>\n<h2>Activit\u00e9s<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Activities.jpg\" alt=\"Activit\u00e9s\" width=\"1000\" height=\"427\" class=\"alignleft size-full wp-image-140491\"><\/center>\n<br>\n<p>OneDesk vous permet d'auditer le travail avec un acc\u00e8s \u00e0 un historique transparent complet des modifications apport\u00e9es aux tickets, aux t\u00e2ches et aux projets. Obtenez une visibilit\u00e9 sur les mises \u00e0 jour de statut, les communications avec les clients, les automatisations de travail, et plus encore. Les administrateurs peuvent auditer le travail de toutes les activit\u00e9s effectu\u00e9es dans OneDesk. Les utilisateurs peuvent afficher leur propre suivi d'activit\u00e9 ainsi que les activit\u00e9s termin\u00e9es au niveau de l'\u00e9l\u00e9ment.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3ccf22c5-8ec8-4e5e-b760-5684af806ec2\">En savoir plus sur les activit\u00e9s.<\/a><\/p>\n<br>\n<h2>Graphiques<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Charts.jpg\" alt=\"Graphiques\" width=\"1000\" height=\"773\" class=\"alignleft size-full wp-image-140502\"><\/center>\n<br>\n<p>Vous pouvez afficher vos donn\u00e9es dans OneDesk sous forme de tableaux visuels et de graphiques dans l'application Graphiques. OneDesk vous permet de cr\u00e9er votre propre tableau de bord de graphiques et de tableaux qui affichent des donn\u00e9es sur les tickets, les t\u00e2ches, les projets, la satisfaction des clients, etc. Les donn\u00e9es de ces graphiques peuvent \u00eatre export\u00e9es sous forme d'images ou de fichiers imprimables.<\/p> \n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-81ea47f3-3af2-4e60-99e1-ac681df1ed30\">En savoir plus sur les graphiques ici.<\/a><\/p>\n<br>\n<button class=\"guidebutton\" onclick=\"window.location.href='\/onedesk-client-portal\/';\"><previous><\/previous><\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Table des mati\u00e8res Plonger plus profond\u00e9ment Rapports et planification des rapports OneDesk vous permet de rendre compte de l&#8217;avancement de vos tickets, t\u00e2ches et projets. Restez au top de vos efforts d&#8217;assistance et de gestion de projet. Vous pouvez personnaliser et importer vos donn\u00e9es pour vous aider \u00e0 prendre des d\u00e9cisions \u00e9clair\u00e9es afin d&#8217;am\u00e9liorer encore [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-156918","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Analytique | Guide d&#039;int\u00e9gration OneDesk HelpDesk et PM<\/title>\n<meta name=\"description\" content=\"OneDesk est un logiciel de support et de gestion de projet dans une seule application. Apprenez tout sur l&#039;application d&#039;analyse et les rapports planifi\u00e9s.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/analytique\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Analytique | Guide d&#039;int\u00e9gration OneDesk HelpDesk et PM\" \/>\n<meta property=\"og:description\" content=\"OneDesk est un logiciel de support et de gestion de projet dans une seule application. Apprenez tout sur l&#039;application d&#039;analyse et les rapports planifi\u00e9s.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/fr\/analytique\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-23T13:18:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Reports-Report-Scheduling.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Analytique | Guide d'int\u00e9gration OneDesk HelpDesk et PM","description":"OneDesk est un logiciel de support et de gestion de projet dans une seule application. Apprenez tout sur l'application d'analyse et les rapports planifi\u00e9s.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/fr\/analytique\/","og_locale":"fr_FR","og_type":"article","og_title":"Analytique | Guide d'int\u00e9gration OneDesk HelpDesk et PM","og_description":"OneDesk est un logiciel de support et de gestion de projet dans une seule application. Apprenez tout sur l'application d'analyse et les rapports planifi\u00e9s.","og_url":"https:\/\/onedesk.com\/fr\/analytique\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2022-06-23T13:18:51+00:00","og_image":[{"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Reports-Report-Scheduling.jpg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/fr\/analytique\/","url":"https:\/\/onedesk.com\/fr\/analytique\/","name":"Analytique | Guide d'int\u00e9gration OneDesk HelpDesk et PM","isPartOf":{"@id":"https:\/\/onedesk.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/onedesk.com\/fr\/analytique\/#primaryimage"},"image":{"@id":"https:\/\/onedesk.com\/fr\/analytique\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Reports-Report-Scheduling.jpg","datePublished":"2021-12-21T20:18:43+00:00","dateModified":"2022-06-23T13:18:51+00:00","description":"OneDesk est un logiciel de support et de gestion de projet dans une seule application. Apprenez tout sur l'application d'analyse et les rapports planifi\u00e9s.","inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/fr\/analytique\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/onedesk.com\/fr\/analytique\/#primaryimage","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Reports-Report-Scheduling.jpg","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Reports-Report-Scheduling.jpg"},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/fr\/#website","url":"https:\/\/onedesk.com\/fr\/","name":"OneDesk","description":"Logiciel de gestion de projet et d'assistance","publisher":{"@id":"https:\/\/onedesk.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/fr\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"],"description":"OneDesk is a work management app for managing customer \/ end-user support, projects, and financials.","email":"support@onedesk.com","telephone":"1-855-663-3375","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}}]}},"tpgb_featured_images":null,"tpgb_post_meta_info":{"get_date":"December 21, 2021","get_modified_date":"June 23, 2022","author_name":"Kenneth Lim","author_url":"https:\/\/onedesk.com\/fr\/author\/ken-lim\/","author_email":"ken.lim@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["subscriber"],"author_firstname":"Kenneth","author_lastname":"Lim","user_login":"ken.lim","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/a4ec21f0334373cadb0a505588ce84b318527287a4e82901cc7c9b983073d3e7?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/a4ec21f0334373cadb0a505588ce84b318527287a4e82901cc7c9b983073d3e7?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/a4ec21f0334373cadb0a505588ce84b318527287a4e82901cc7c9b983073d3e7?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":[],"jetpack_shortlink":"https:\/\/wp.me\/PfpPaI-EOW","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/pages\/156918","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/comments?post=156918"}],"version-history":[{"count":4,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/pages\/156918\/revisions"}],"predecessor-version":[{"id":234439,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/pages\/156918\/revisions\/234439"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/media?parent=156918"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}