{"id":167454,"date":"2022-03-24T18:45:23","date_gmt":"2022-03-24T18:45:23","guid":{"rendered":"https:\/\/onedesk.com\/demarrage-rapide-interne-vs-externe\/"},"modified":"2022-05-13T20:29:38","modified_gmt":"2022-05-13T20:29:38","slug":"demarrage-rapide-interne-vs-externe","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/demarrage-rapide-interne-vs-externe\/","title":{"rendered":"Guide d&#8217;int\u00e9gration OneDesk pour les utilisateurs finaux internes Vs. Clients externes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"167454\" class=\"elementor elementor-167454 elementor-167410\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-687acab1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"687acab1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2d54c609\" data-id=\"2d54c609\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bcf9c85 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bcf9c85\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-73bfdf88\" data-id=\"73bfdf88\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9e12475 elementor-widget elementor-widget-heading\" data-id=\"9e12475\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9parez-vous pour les utilisateurs finaux internes ou les clients externes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7bdf7e1b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7bdf7e1b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5c8ce404\" data-id=\"5c8ce404\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9b2f9db elementor-widget elementor-widget-heading\" data-id=\"9b2f9db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Table des mati\u00e8res<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07979c4 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"07979c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-07979c4\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157379\"><a href=\"https:\/\/onedesk.com\/fr\/10-premieres-minutes-en-unbureau\/\" class=\"elementor-item menu-link\">10 premi\u00e8res minutes dans OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157380\"><a href=\"https:\/\/onedesk.com\/fr\/integration-de-votre-equipe\/\" class=\"elementor-item menu-link\">Int\u00e9gration de votre \u00e9quipe<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157381\"><a href=\"https:\/\/onedesk.com\/fr\/sabonner-devenir-pro\/\" class=\"elementor-item menu-link\">S&#8217;abonner et devenir pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157424\"><a href=\"https:\/\/onedesk.com\/fr\/mise-en-ligne-chez-les-clients\/\" class=\"elementor-item menu-link\">Mise en ligne pour les clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157425\"><a href=\"https:\/\/onedesk.com\/fr\/tickets-routage-workflows\/\" class=\"elementor-item menu-link\">Acheminement des tickets et flux de travail<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157426\"><a href=\"https:\/\/onedesk.com\/fr\/workflows-de-taches-de-gestion-de-projet\/\" class=\"elementor-item menu-link\">Gestion de projet et workflows de t\u00e2ches<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157427\"><a href=\"https:\/\/onedesk.com\/fr\/communication-avec-les-clients\/\" class=\"elementor-item menu-link\">Communiquer avec les clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157428\"><a href=\"https:\/\/onedesk.com\/fr\/suivi-travail\/\" class=\"elementor-item menu-link\">Suivi du travail<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-07979c4\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157379\"><a href=\"https:\/\/onedesk.com\/fr\/10-premieres-minutes-en-unbureau\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">10 premi\u00e8res minutes dans OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157380\"><a href=\"https:\/\/onedesk.com\/fr\/integration-de-votre-equipe\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Int\u00e9gration de votre \u00e9quipe<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157381\"><a href=\"https:\/\/onedesk.com\/fr\/sabonner-devenir-pro\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">S&#8217;abonner et devenir pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157424\"><a href=\"https:\/\/onedesk.com\/fr\/mise-en-ligne-chez-les-clients\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Mise en ligne pour les clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157425\"><a href=\"https:\/\/onedesk.com\/fr\/tickets-routage-workflows\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Acheminement des tickets et flux de travail<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157426\"><a href=\"https:\/\/onedesk.com\/fr\/workflows-de-taches-de-gestion-de-projet\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gestion de projet et workflows de t\u00e2ches<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157427\"><a href=\"https:\/\/onedesk.com\/fr\/communication-avec-les-clients\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Communiquer avec les clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157428\"><a href=\"https:\/\/onedesk.com\/fr\/suivi-travail\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Suivi du travail<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d86762a elementor-widget elementor-widget-heading\" data-id=\"5d86762a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Plonger plus profond\u00e9ment<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fae69fd elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"fae69fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-fae69fd\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157470\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-workflow\/\" class=\"elementor-item menu-link\">Personnalisation de votre flux de travail<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157471\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-experience-utilisateur\/\" class=\"elementor-item menu-link\">Personnaliser l&#8217;exp\u00e9rience de vos utilisateurs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157472\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-experience-clients\/\" class=\"elementor-item menu-link\">Personnalisation de l&#8217;exp\u00e9rience de vos clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157473\"><a href=\"https:\/\/onedesk.com\/fr\/gestion-utilisateurs\/\" class=\"elementor-item menu-link\">Gestion des utilisateurs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157474\"><a href=\"https:\/\/onedesk.com\/fr\/gestion-clients\/\" class=\"elementor-item menu-link\">Gestion des clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157523\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-knowledgebase\/\" class=\"elementor-item menu-link\">Base de connaissances OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157524\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-live-chat\/\" class=\"elementor-item menu-link\">Chat en direct OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157525\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-client-portail\/\" class=\"elementor-item menu-link\">Portail client OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157526\"><a href=\"https:\/\/onedesk.com\/fr\/analytique\/\" class=\"elementor-item menu-link\">Analytique<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-fae69fd\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157470\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-workflow\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personnalisation de votre flux de travail<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157471\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-experience-utilisateur\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personnaliser l&#8217;exp\u00e9rience de vos utilisateurs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157472\"><a href=\"https:\/\/onedesk.com\/fr\/personnaliser-votre-experience-clients\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personnalisation de l&#8217;exp\u00e9rience de vos clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157473\"><a href=\"https:\/\/onedesk.com\/fr\/gestion-utilisateurs\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gestion des utilisateurs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157474\"><a href=\"https:\/\/onedesk.com\/fr\/gestion-clients\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gestion des clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157523\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-knowledgebase\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Base de connaissances OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157524\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-live-chat\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Chat en direct OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157525\"><a href=\"https:\/\/onedesk.com\/fr\/onedesk-client-portail\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Portail client OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157526\"><a href=\"https:\/\/onedesk.com\/fr\/analytique\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Analytique<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-2bbdac2e\" data-id=\"2bbdac2e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76281b71 elementor-widget elementor-widget-html\" data-id=\"76281b71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p>\nServir exclusivement des utilisateurs finaux internes ou des clients externes&nbsp;? Il y a des param\u00e8tres que vous devez modifier pour rendre l'utilisation de OneDesk aussi transparente que possible.<\/p>\n<\/br>\n<h2>Configuration optimis\u00e9e de l'utilisateur final interne<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/users-and-teams.png\"><\/center>\n<br>\n<p>L'optimisation de OneDesk pour les utilisateurs finaux internes fera que votre utilisation de OneDesk d\u00e9marre du bon pied. Les vues \u00e0 utiliser, la configuration des automatisations, vos applications client et le transfert automatique des e-mails pour vos utilisateurs finaux sont int\u00e9ressants.<\/p>\n\n<p>En savoir plus sur la configuration de OneDesk pour les utilisateurs finaux internes ici : <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-aef79381-5d79-4cc8-bc91-356601060373\">OneDesk Quick-Start Configurations - Internal End-Users<\/a> . <\/p>\n<br>\n<h2>Configuration client externe optimis\u00e9e<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/Customers-and-organizations.png\" alt=\"Configurations OneDesk pour les clients externes\" width=\"1000\" class=\"alignleft size-full wp-image-139827\"><\/center>\n<br>\n\n<p>Configurez OneDesk pour indiquer que vous travaillez exclusivement avec des clients externes. Les vues, les automatisations et les param\u00e8tres de l'application client sont tous modifi\u00e9s pour optimiser le flux de travail pour vous dans ce cas.<\/p>\n\n<p>En savoir plus sur l'optimisation de OneDesk pour servir les clients externes ici : <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-29411a72-1459-4edb-ba23-c93d41d35087\">OneDesk Quick-Start Configurations - External Customers.<\/a> <\/a><\/p>\n<br>\n<button class=\"guidebutton\" onclick=\"window.location.href='https:\/\/onedesk.com\/subscribing-going-pro\/';\"><Previous{{{wpml_tag_32}}}\n{{{wpml_tag_33}}}Next ><\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pr\u00e9parez-vous pour les utilisateurs finaux internes ou les clients externes Table des mati\u00e8res Plonger plus profond\u00e9ment Servir exclusivement des utilisateurs finaux internes ou des clients externes&nbsp;? 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