{"id":169608,"date":"2022-04-14T14:28:42","date_gmt":"2022-04-14T14:28:42","guid":{"rendered":"https:\/\/onedesk.com\/index-des-fonctionnalites\/champs-obligatoires-changement-de-statut\/"},"modified":"2023-08-08T18:51:38","modified_gmt":"2023-08-08T18:51:38","slug":"champs-obligatoires-changement-de-statut","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/champs-obligatoires-changement-de-statut\/","title":{"rendered":"Champs obligatoires \u00e0 remplir avant de changer de statut"},"content":{"rendered":"\t\t
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Valider les champs obligatoires avant un changement de statut<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Assurez-vous que tout votre travail est fait – configurez vos tickets et vos t\u00e2ches dans OneDesk pour inviter vos utilisateurs \u00e0 remplir des champs sp\u00e9cifiques avant qu’ils ne modifient les statuts du cycle de vie.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Assurez-vous que le travail est fait<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tDans OneDesk, vous pouvez d\u00e9finir des invites telles que lorsque vos utilisateurs modifient l’\u00e9tat du cycle de vie de leur ticket ou de leur t\u00e2che, ils sont invit\u00e9s \u00e0 remplir les champs que vous sp\u00e9cifiez.\n\nAssurez-vous que vos utilisateurs remplissent les informations n\u00e9cessaires, telles que le pourcentage d’ach\u00e8vement d’un ticket, r\u00e9pondent aux clients, soumettent des feuilles de temps, etc. avec cette fonctionnalit\u00e9.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"champs\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Ressources d'apprentissage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u00c9tats configurables<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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D\u00e9couvrez comment cr\u00e9er vos statuts pour d\u00e9finir vos \u00e9tapes de workflow.<\/p>\n

Lire la suite>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Utilisation de la validation du changement de statut<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Inviter une personne \u00e0 effectuer une action (ou des actions) avant que le statut du cycle de vie puisse \u00eatre modifi\u00e9.<\/p>\n

Lire la suite>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Utiliser des champs personnalis\u00e9s<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Apprenez \u00e0 cr\u00e9er et \u00e0 utiliser des propri\u00e9t\u00e9s personnalis\u00e9es. <\/p>\n

Lire la suite>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Valider les champs obligatoires avant un changement de statut Assurez-vous que tout votre travail est fait – configurez vos tickets et vos t\u00e2ches dans OneDesk pour inviter vos utilisateurs \u00e0 remplir des champs sp\u00e9cifiques avant qu’ils ne modifient les statuts du cycle de vie. Sign up free! Assurez-vous que le travail est fait Dans OneDesk, […]<\/p>\n","protected":false},"author":29,"featured_media":0,"parent":151672,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-169608","page","type-page","status-publish","hentry"],"yoast_head":"\nChamps obligatoires \u00e0 remplir avant de changer de statut | Logiciel OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est \u00e0 la fois helpdesk et gestion de projet. 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