{"id":238367,"date":"2022-07-28T14:43:22","date_gmt":"2022-07-28T14:43:22","guid":{"rendered":"https:\/\/onedesk.com\/index-des-fonctionnalites\/portail-client-mobile\/"},"modified":"2023-08-08T18:53:47","modified_gmt":"2023-08-08T18:53:47","slug":"portail-client-mobile","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/portail-client-mobile\/","title":{"rendered":"Portail client mobile"},"content":{"rendered":"\t\t
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Portail client mobile<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Gr\u00e2ce au portail client adapt\u00e9 aux mobiles, les clients peuvent afficher ou mettre \u00e0 jour leurs tickets et leurs t\u00e2ches, n’importe o\u00f9 et n’importe quand.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"tickets\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Voir les progr\u00e8s en d\u00e9placement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vos clients peuvent utiliser l’application de navigateur mobile<\/a> de OneDesk (Mobile-Friendly OneDesk) pour v\u00e9rifier rapidement l’\u00e9tat, la progression et d’autres d\u00e9tails de leurs \u00e9l\u00e9ments soumis – tickets ou t\u00e2ches<\/a> . <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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R\u00e9duisez les allers-retours avec un portail client mobile<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les clients peuvent v\u00e9rifier les d\u00e9tails de leurs demandes ou questions avec un portail client. En fin de compte, un portail peut r\u00e9duire les questions de suivi et augmenter la satisfaction des clients. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Travaillez avec vos clients<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les portails de tickets et de t\u00e2ches OneDesk sont des outils puissants pour les clients. Vous pouvez m\u00eame autoriser vos clients \u00e0 travailler sur des tickets ou des t\u00e2ches. Par exemple, si vous le souhaitez, vous pouvez autoriser vos clients \u00e0 joindre des fichiers, \u00e0 modifier le statut du ticket ou \u00e0 mettre \u00e0 jour un champ personnalis\u00e9.<\/a> <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Communication mobile des deux c\u00f4t\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les clients peuvent envoyer des messages<\/a> \u00e0 partir des d\u00e9tails d’un ticket ou d’une t\u00e2che dans le portail client mobile. <\/p>\n

Vos utilisateurs peuvent r\u00e9pondre aux messages entrants depuis l’application de bureau OneDesk ou leur appareil mobile.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"portail\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"mobile\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Portails pour les tickets et les t\u00e2ches<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Gardez vos soumissions organis\u00e9es gr\u00e2ce \u00e0 l’utilisation de plusieurs portails.<\/p>\n

Le portail Mobile-Friendly OneDesk permet \u00e0 vos clients d’acc\u00e9der facilement \u00e0 leurs \u00e9l\u00e9ments soumis, qu’ils soient class\u00e9s comme tickets ou t\u00e2ches.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Portail client mobile configurable<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Le portail client mobile est configurable de plusieurs mani\u00e8res. Effectuez des configurations<\/a> \u00e0 partir de votre application de bureau OneDesk. D\u00e9finissez les \u00e9l\u00e9ments qu’un client peut voir ainsi que les propri\u00e9t\u00e9s qu’il peut voir ou modifier. Vous pouvez \u00e9galement configurer les couleurs et le logo en fonction de l’image de marque de votre entreprise. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"mobile\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Ressources d'apprentissage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Le portail mobile tickets\/t\u00e2ches<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Installez ou configurez le portail mobile de tickets\/t\u00e2ches en fonction de votre organisation. <\/p>\n

Apprendre encore plus>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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L'exp\u00e9rience client mobile <\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Que peuvent faire ou voir les clients sur un appareil mobile ?<\/p>\n

Apprendre encore plus>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Le OneDesk adapt\u00e9 aux mobiles<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les clients peuvent acc\u00e9der aux applications client depuis leur navigateur mobile.<\/p>\n

Apprendre encore plus>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Portail client mobile Gr\u00e2ce au portail client adapt\u00e9 aux mobiles, les clients peuvent afficher ou mettre \u00e0 jour leurs tickets et leurs t\u00e2ches, n’importe o\u00f9 et n’importe quand. Sign up free! Voir les progr\u00e8s en d\u00e9placement Vos clients peuvent utiliser l’application de navigateur mobile de OneDesk (Mobile-Friendly OneDesk) pour v\u00e9rifier rapidement l’\u00e9tat, la progression et […]<\/p>\n","protected":false},"author":29,"featured_media":0,"parent":151672,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-238367","page","type-page","status-publish","hentry"],"yoast_head":"\nPortail client mobile | Caract\u00e9ristiques | OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est \u00e0 la fois helpdesk et gestion de projet. OneDesk prend en charge un portail client mobile o\u00f9 les clients peuvent afficher les tickets et les t\u00e2ches.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/portail-client-mobile\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Portail client mobile | Caract\u00e9ristiques | OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk est \u00e0 la fois helpdesk et gestion de projet. OneDesk prend en charge un portail client mobile o\u00f9 les clients peuvent afficher les tickets et les t\u00e2ches.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/portail-client-mobile\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-08T18:53:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/elementor\/thumbs\/mobile-customer-portal-tickets-1-psfmaz7spakya1yz0zc8gx3tbbut7z4eq3wpam8pa8.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Portail client mobile | Caract\u00e9ristiques | OneDesk","description":"OneDesk est \u00e0 la fois helpdesk et gestion de projet. 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