{"id":249643,"date":"2023-05-25T21:07:43","date_gmt":"2023-05-25T21:07:43","guid":{"rendered":"https:\/\/onedesk.com\/index-des-fonctionnalites\/la-collaboration-dequipe\/"},"modified":"2023-06-09T15:02:45","modified_gmt":"2023-06-09T15:02:45","slug":"la-collaboration-dequipe","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/la-collaboration-dequipe\/","title":{"rendered":"La collaboration d’\u00e9quipe"},"content":{"rendered":"\t\t
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La collaboration d'\u00e9quipe<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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R\u00e9duisez les silos et collaborez avec votre \u00e9quipe sur tous vos projets ou tickets de support. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"messagerie\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Messagerie en temps r\u00e9el<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Gardez votre \u00e9quipe et vos clients sur la m\u00eame page en tenant des conversations<\/a> avec des \u00e9quipes, des membres individuels de l’\u00e9quipe ou des clients. Vous pouvez mener des conversations internes et externes et en ajouter d’autres rapidement. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Boucle dans vos co\u00e9quipiers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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@ envoyez un message \u00e0 vos co\u00e9quipiers pour les amener \u00e0 une conversation. Vous pouvez le faire lorsque vous envoyez des messages aux clients ou \u00e0 partir de conversations internes. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Communication contextuelle<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Dans OneDesk, vos conversations peuvent \u00eatre directement rattach\u00e9es \u00e0 l’\u00e9l\u00e9ment de travail concern\u00e9. Envoyez un message \u00e0 votre \u00e9quipe (ou \u00e0 vos clients) juste \u00e0 c\u00f4t\u00e9 des d\u00e9tails du ticket ou de la t\u00e2che et de l’historique des conversations. Cela r\u00e9duit les allers-retours et garantit que votre \u00e9quipe est \u00e0 jour avec les informations dont elle a besoin. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"team\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Partager des fichiers et travailler<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Joignez des fichiers \u00e0 un message ou directement au ticket ou \u00e0 la t\u00e2che. <\/p>\n

Utilisez le #hashtag dans une conversation pour acc\u00e9der directement \u00e0 un \u00e9l\u00e9ment de travail pertinent. Vos co\u00e9quipiers peuvent cliquer sur le lien pour \u00eatre dirig\u00e9s vers les d\u00e9tails du ticket ou de la t\u00e2che. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Attribuer aux \u00e9quipes ou aux membres de l'\u00e9quipe<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sachez toujours sur quoi tout le monde travaille avec le ticket et l’attribution des t\u00e2ches. Attribuez le travail \u00e0 des individus ou \u00e0 des \u00e9quipes enti\u00e8res. Avec les automatisations<\/a> flexibles de OneDesk, l’affectation est encore plus facile. Attribuez automatiquement le travail en fonction des conditions que vous d\u00e9terminez. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"automatisations\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Suivi du temps de l'\u00e9quipe<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk inclut des fonctionnalit\u00e9s telles que des feuilles de temps et des minuteurs pour enregistrer le temps pass\u00e9 sur les tickets et les t\u00e2ches. Enregistrez le temps avec des minuteries automatiques. Pendant que les minuteurs fonctionnent, vous pouvez voir exactement sur quoi tout le monde travaille en temps r\u00e9el. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Surveiller les performances de l'\u00e9quipe<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk offre des analyses int\u00e9gr\u00e9es et en temps r\u00e9el. Le portail Analytics<\/a> propose une vari\u00e9t\u00e9 de tableaux et de graphiques KPI. Surveillez la charge de travail de votre \u00e9quipe, ses performances sur les tickets, les t\u00e2ches, les projets et plus encore. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"customer\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Essayez OneDesk gratuitement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Essai de 14 jours. Pas de carte de cr\u00e9dit n\u00e9cessaire. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Plus d'informations sur la collaboration d'\u00e9quipe sur le blog OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t<\/div>\n\t\t
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tCr\u00e9er des \u00e9quipes et partager des projets avec des \u00e9quipes\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
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\n\t\t\tOneDesk vous permet de cr\u00e9er des \u00e9quipes pour regrouper et organiser vos utilisateurs. Les utilisateurs peuvent appartenir \u00e0 plusieurs \u00e9quipes et se voir attribuer diff\u00e9rents ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tEn savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tCommunication mobile dans l’application mobile de OneDesk\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
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\n\t\t\tLe Mobile-Friendly OneDesk (MFOD, beta ) fournit une solution simple pour la communication entre vos utilisateurs et vos clients. Acc\u00e9dez et r\u00e9pondez \u00e0 votre conversation ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tEn savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tMessagerie directe entre utilisateurs dans OneDesk\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
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\n\t\t\tDans OneDesk, vous pouvez avoir des conversations en ajoutant des messages aux tickets et aux t\u00e2ches. Lorsque vous faites cela, les abonn\u00e9s de ces \u00e9l\u00e9ments ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tEn savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

La collaboration d’\u00e9quipe R\u00e9duisez les silos et collaborez avec votre \u00e9quipe sur tous vos projets ou tickets de support.  Sign up free! Messagerie en temps r\u00e9el Gardez votre \u00e9quipe et vos clients sur la m\u00eame page en tenant des conversations avec des \u00e9quipes, des membres individuels de l’\u00e9quipe ou des clients. Vous pouvez mener des […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":151672,"menu_order":23,"comment_status":"closed","ping_status":"open","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-249643","page","type-page","status-publish","hentry"],"yoast_head":"\nLa collaboration d'\u00e9quipe - OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est un logiciel de helpdesk et un logiciel de gestion de projet dans une seule application. Apprenez tout sur la collaboration d'\u00e9quipe dans OneDesk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/la-collaboration-dequipe\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La collaboration d'\u00e9quipe - OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk est un logiciel de helpdesk et un logiciel de gestion de projet dans une seule application. 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