{"id":250131,"date":"2023-06-08T19:46:08","date_gmt":"2023-06-08T19:46:08","guid":{"rendered":"https:\/\/onedesk.com\/web-hepdesk-psm\/"},"modified":"2025-06-19T13:33:02","modified_gmt":"2025-06-19T13:33:02","slug":"web-hepdesk-psm","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/web-hepdesk-psm\/","title":{"rendered":"Service d’assistance Web et PSM"},"content":{"rendered":"\t\t
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Application bas\u00e9e sur un navigateur Web<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Soutenez les clients, g\u00e9rez des projets et fournissez des services o\u00f9 que vous soyez avec OneDesk : service d’assistance bas\u00e9 sur le Web, gestion de projet et automatisation des services professionnels. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Service d'assistance Web puissant<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Capturez des tickets \u00e0 partir de l’int\u00e9gration de la messagerie \u00e9lectronique, du chat, des formulaires et bien plus encore. Restez organis\u00e9 en centralisant votre communication. Attribuez des tickets aux agents, enregistrez le temps et capturez la satisfaction des clients<\/a> pour cr\u00e9er de la transparence et am\u00e9liorer les processus. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Int\u00e9gration directe du courrier \u00e9lectronique\n \n <\/h3>\n
\n Int\u00e9grez Office 365 ou Google Workspace pour cr\u00e9er des tickets \u00e0 partir du courrier \u00e9lectronique. Les billets sont automatiquement captur\u00e9s \u00e0 partir des e-mails. Vous pouvez r\u00e9pondre directement depuis le ticket qui arrive dans la bo\u00eete de r\u00e9ception du client. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Multicanal \n \n <\/h3>\n
\n En plus du courrier \u00e9lectronique, OneDesk fournit des outils de support et des int\u00e9grations int\u00e9gr\u00e9s. Permettez aux clients de soumettre des tickets \u00e0 l\u2019aide de formulaires de demande configurables. R\u00e9solvez rapidement les probl\u00e8mes avec le chat en direct. Int\u00e9grez-les \u00e0 d'autres applications pour capturer les demandes ou les probl\u00e8mes. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Collaboration en contexte\n \n <\/h3>\n
\n @ mentionnez votre \u00e9quipe sur les tickets ou les t\u00e2ches pour les int\u00e9grer \u00e0 la conversation. Les conversations peuvent \u00eatre li\u00e9es au travail, permettant \u00e0 chacun de rester en contexte. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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Gestion de projet int\u00e9gr\u00e9e <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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L’application Web de gestion de projet de OneDesk est parfaitement int\u00e9gr\u00e9e aux fonctionnalit\u00e9s du service d’assistance. Accompagnez vos clients et planifiez vos projets sans basculer entre les applications. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Planifiez plus intelligemment\n \n <\/h3>\n
\n Surveillez les KPI pour les tickets, les t\u00e2ches et les projets avec une vari\u00e9t\u00e9 de tableaux et de graphiques int\u00e9gr\u00e9s. Ex\u00e9cutez et planifiez des rapports pour exporter des donn\u00e9es sur les tickets cr\u00e9\u00e9s, l'heure enregistr\u00e9e, les violations de SLA et bien plus encore. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Automatisez la r\u00e9p\u00e9tition \n \n <\/h3>\n
\n Laissez les r\u00e8gles d'automatisation du flux de travail<\/a> g\u00e9rer le travail charg\u00e9. Cr\u00e9ez des r\u00e8gles pour r\u00e9pondre, attribuer, mettre \u00e0 jour, trier automatiquement et bien plus encore, permettant \u00e0 votre \u00e9quipe de se concentrer sur des t\u00e2ches et des interactions plus significatives. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Atteindre les objectifs du projet\n \n <\/h3>\n
\n Planifiez, suivez et g\u00e9rez toutes sortes de travaux avec des fonctionnalit\u00e9s de gestion de projet robustes. G\u00e9rez les t\u00e2ches avec les vues de liste, Kanban<\/a> , Gantt et calendrier. Personnalisez compl\u00e8tement vos vues de travail avec des dizaines de filtres, de regroupements et d'autres configurations. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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D\u00e9couvrez les avantages d'une application Web<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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L’application Web tout-en-un d’assistance et de gestion de projet. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tFacile \u00e0 d\u00e9marrer\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tPasser l'installation ! Ouvrez votre navigateur et commencez imm\u00e9diatement \u00e0 travailler sur les tickets et les t\u00e2ches.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tTravaillez comme vous le souhaitez\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tAvec une solution bas\u00e9e sur un navigateur Web, vous pouvez rester au top de votre travail depuis un ordinateur de bureau, un ordinateur portable ou un mobile. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tAucune mise \u00e0 jour requise\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tAucune mise \u00e0 jour logicielle n'est requise : nous nous en chargeons !\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tApplication mobile int\u00e9gr\u00e9e\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tR\u00e9pondez aux clients, mettez \u00e0 jour les tickets et restez inform\u00e9 depuis l'application mobile OneDesk.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tTravaillez de n'importe o\u00f9\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tTout ce dont vous avez besoin pour acc\u00e9der \u00e0 OneDesk est un navigateur. Travaillez \u00e0 domicile, au bureau ou sur site. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tRestez en s\u00e9curit\u00e9\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tOneDesk est une solution Web h\u00e9berg\u00e9e sur le cloud. Nous sommes h\u00e9berg\u00e9s sur AWS, connu pour ses normes de s\u00e9curit\u00e9 \u00e9lev\u00e9es.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscrivez-vous gratuitement<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tVoir toutes les fonctionnalit\u00e9s > <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Essayez par vous-m\u00eame<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Essai de 14 jours. Pas de carte de cr\u00e9dit n\u00e9cessaire. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Application bas\u00e9e sur un navigateur Web Soutenez les clients, g\u00e9rez des projets et fournissez des services o\u00f9 que vous soyez avec OneDesk : service d’assistance bas\u00e9 sur le Web, gestion de projet et automatisation des services professionnels. Inscription gratuite! Service d’assistance Web puissant Capturez des tickets \u00e0 partir de l’int\u00e9gration de la messagerie \u00e9lectronique, du chat, […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-250131","page","type-page","status-publish","hentry"],"yoast_head":"\nHelpdesk Web et logiciel PSM<\/title>\n<meta name=\"description\" content=\"Ouvrez simplement votre navigateur Web et commencez \u00e0 r\u00e9soudre des tickets et \u00e0 effectuer des t\u00e2ches. 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