{"id":256871,"date":"2023-09-27T15:53:53","date_gmt":"2023-09-27T15:53:53","guid":{"rendered":"https:\/\/onedesk.com\/index-des-fonctionnalites\/modeles-darticles\/"},"modified":"2023-09-27T15:54:02","modified_gmt":"2023-09-27T15:54:02","slug":"modeles-darticles","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/modeles-darticles\/","title":{"rendered":"Mod\u00e8les d’articles"},"content":{"rendered":"\t\t
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Mod\u00e8les de tickets et de t\u00e2ches<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Permettez \u00e0 votre \u00e9quipe de cr\u00e9er facilement de nouveaux tickets ou t\u00e2ches \u00e0 l\u2019aide de mod\u00e8les dans OneDesk. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Cr\u00e9ez rapidement un nouveau ticket ou des t\u00e2ches internes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Votre \u00e9quipe peut cr\u00e9er de nouveaux tickets ou t\u00e2ches \u00e0 l’aide de formulaires de cr\u00e9ation internes. Vous pouvez avoir plusieurs formulaires pour vos tickets ou t\u00e2ches et pour chaque type de ticket\/t\u00e2che<\/a> . L’activation de plusieurs formulaires de cr\u00e9ation permet \u00e0 votre \u00e9quipe de cr\u00e9er rapidement de nouveaux tickets ou t\u00e2ches avec les propri\u00e9t\u00e9s et valeurs pr\u00e9-remplies appropri\u00e9es. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Configurer des propri\u00e9t\u00e9s uniques et des valeurs par d\u00e9faut <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Chacun de vos formulaires de cr\u00e9ation internes peut avoir des propri\u00e9t\u00e9s diff\u00e9rentes, comme des champs personnalis\u00e9s<\/a> . De plus, chaque formulaire peut avoir ses propres valeurs par d\u00e9faut. Par exemple, vous pouvez d\u00e9finir un destinataire<\/a> par d\u00e9faut ou un texte de description. La d\u00e9finition de valeurs par d\u00e9faut permet \u00e0 votre \u00e9quipe de cr\u00e9er rapidement un nouveau ticket ou une nouvelle t\u00e2che. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Cloner des tickets et des t\u00e2ches<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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En plus de plusieurs formulaires, vous pouvez facilement cloner vos tickets, t\u00e2ches ou projets<\/a> entiers. Choisissez les valeurs que vous souhaitez copier avant le clonage. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t

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Ressources d'apprentissage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Utilisation de mod\u00e8les d'\u00e9l\u00e9ments<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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D\u00e9couvrez comment cr\u00e9er facilement de nouveaux tickets ou t\u00e2ches avec des valeurs pr\u00e9-remplies. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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T\u00e2ches et projets de clonage<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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D\u00e9couvrez comment gagner du temps en clonant des t\u00e2ches ou des projets existants. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Mod\u00e8les de tickets et de t\u00e2ches Permettez \u00e0 votre \u00e9quipe de cr\u00e9er facilement de nouveaux tickets ou t\u00e2ches \u00e0 l\u2019aide de mod\u00e8les dans OneDesk.  Cr\u00e9ez rapidement un nouveau ticket ou des t\u00e2ches internes Votre \u00e9quipe peut cr\u00e9er de nouveaux tickets ou t\u00e2ches \u00e0 l’aide de formulaires de cr\u00e9ation internes. Vous pouvez avoir plusieurs formulaires pour […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":151672,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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