{"id":258214,"date":"2023-09-27T17:04:31","date_gmt":"2023-09-27T17:04:31","guid":{"rendered":"https:\/\/onedesk.com\/index-des-fonctionnalites\/connecter-o365\/"},"modified":"2023-09-27T17:04:38","modified_gmt":"2023-09-27T17:04:38","slug":"connecter-o365","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/connecter-o365\/","title":{"rendered":"Connectez-vous \u00e0 Office 365"},"content":{"rendered":"\t\t
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Connectez votre bo\u00eete de r\u00e9ception de support Office 365<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Connectez votre O365 IMAP et SMTP pour cr\u00e9er facilement des e-mails et des tickets. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Connectez-vous facilement via OAuth<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Connectez votre bo\u00eete de r\u00e9ception d’assistance Office 365 \u00e0 OneDesk via OAuth. Tout ce que vous avez \u00e0 faire est de vous connecter \u00e0 votre compte de messagerie d’assistance pour commencer \u00e0 recevoir des tickets et \u00e0 servir vos clients en quelques secondes.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Transfert\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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E-mail O365 automatique vers le ticket<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vos e-mails d’assistance entrants seront cr\u00e9\u00e9s sous forme de tickets dans OneDesk. Toutes les informations requises sont captur\u00e9es sur le ticket : d\u00e9tails du client, pi\u00e8ces jointes, e-mail et objet. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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R\u00e9ponses sortantes transparentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Lorsque vous \u00eates connect\u00e9 \u00e0 OAuth, les r\u00e9ponses envoy\u00e9es depuis OneDesk sont envoy\u00e9es depuis votre propre bo\u00eete de r\u00e9ception d’assistance. Cette fonctionnalit\u00e9 permet la transparence et la confiance : vos clients savent qu’ils s’adressent \u00e0 votre \u00e9quipe. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Ressources d'apprentissage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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E-mail au ticket<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Cr\u00e9ez de nouveaux tickets \u00e0 partir des e-mails d’assistance entrants.<\/p>\n

Apprendre encore plus>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Flux de courrier \u00e9lectronique et configuration<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Connectez votre bo\u00eete de r\u00e9ception d’assistance O365 via OAuth ou cr\u00e9ez des tickets avec transfert automatique.<\/p>\n

Apprendre encore plus>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Param\u00e8tres de messagerie<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk offre un contr\u00f4le puissant sur les e-mails entrants et sortants. <\/p>\n

Apprendre encore plus>><\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Connectez votre bo\u00eete de r\u00e9ception de support Office 365 Connectez votre O365 IMAP et SMTP pour cr\u00e9er facilement des e-mails et des tickets. Connectez-vous facilement via OAuth Connectez votre bo\u00eete de r\u00e9ception d’assistance Office 365 \u00e0 OneDesk via OAuth. Tout ce que vous avez \u00e0 faire est de vous connecter \u00e0 votre compte de messagerie […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":151672,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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