{"id":258247,"date":"2023-09-27T17:04:36","date_gmt":"2023-09-27T17:04:36","guid":{"rendered":"https:\/\/onedesk.com\/index-des-fonctionnalites\/connecter-google\/"},"modified":"2023-09-27T17:04:38","modified_gmt":"2023-09-27T17:04:38","slug":"connecter-google","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/connecter-google\/","title":{"rendered":"Connecter la bo\u00eete de r\u00e9ception Google"},"content":{"rendered":"\t\t
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Connecter une bo\u00eete de r\u00e9ception Google Workspace<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Connectez les canaux entrants et sortants de votre bo\u00eete de r\u00e9ception d’assistance Google Workspace ou Gmail.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Connectez-vous directement avec le mot de passe de l'application<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Connectez-vous facilement en utilisant un mot de passe d’application<\/a> , cr\u00e9\u00e9 dans votre compte de messagerie d’assistance Google Workspace ou Gmail. Une fois que vous avez connect\u00e9 votre bo\u00eete de r\u00e9ception d’assistance \u00e0 OneDesk, les nouveaux e-mails entrants seront cr\u00e9\u00e9s sous forme de tickets. Votre \u00e9quipe peut envoyer des r\u00e9ponses aux clients \u00e0 partir du m\u00eame compte d’assistance.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"E-mail\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Cr\u00e9er des tickets \u00e0 partir des e-mails entrants<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les e-mails entrants cr\u00e9ent de nouveaux tickets dans votre compte OneDesk. Tout est captur\u00e9 et converti dans le ticket : la ligne d’objet de l’e-mail, le corps, les pi\u00e8ces jointes et les d\u00e9tails du client.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Canal sortant transparent<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Envoyez des r\u00e9ponses aux tickets depuis OneDesk. Les clients verront votre propre e-mail d\u2019assistance, permettant ainsi la confiance et la transparence. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Ressources d'apprentissage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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E-mail au ticket<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Cr\u00e9ez de nouveaux tickets \u00e0 partir des e-mails entrants.<\/p>\n

Apprendre encore plus>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Le flux de courrier \u00e9lectronique<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Connectez directement votre compte ou configurez le transfert automatique pour cr\u00e9er de nouveaux tickets.<\/p>\n

Apprendre encore plus>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Param\u00e8tres de messagerie<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Configurez votre flux de messagerie et contr\u00f4lez les e-mails sortants et entrants.<\/p>\n

Apprendre encore plus>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Connecter une bo\u00eete de r\u00e9ception Google Workspace Connectez les canaux entrants et sortants de votre bo\u00eete de r\u00e9ception d’assistance Google Workspace ou Gmail. Connectez-vous directement avec le mot de passe de l’application Connectez-vous facilement en utilisant un mot de passe d’application , cr\u00e9\u00e9 dans votre compte de messagerie d’assistance Google Workspace ou Gmail. Une fois […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":151672,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-258247","page","type-page","status-publish","hentry"],"yoast_head":"\nConnectez-vous \u00e0 une bo\u00eete de r\u00e9ception Google | Fonctionnalit\u00e9s du service d'assistance | Un bureau<\/title>\n<meta name=\"description\" content=\"Connectez votre bo\u00eete de r\u00e9ception d'assistance Google Workspace ou Gmail via un mot de passe d'application. 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