{"id":259319,"date":"2023-09-28T18:46:28","date_gmt":"2023-09-28T18:46:28","guid":{"rendered":"https:\/\/onedesk.com\/solutions\/gestion-du-service-client\/"},"modified":"2023-09-28T18:46:28","modified_gmt":"2023-09-28T18:46:28","slug":"gestion-du-service-client","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/solutions\/gestion-du-service-client\/","title":{"rendered":"Gestion du service client"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-47364\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/02\/support-2355701_1280.jpg\" alt=\"Logiciel de gestion du service client\" width=\"640\" height=\"427\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/02\/support-2355701_1280.jpg 1280w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/02\/support-2355701_1280-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/02\/support-2355701_1280-1024x682.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/02\/support-2355701_1280-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/02\/support-2355701_1280-450x300.jpg 450w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/02\/support-2355701_1280-1140x760.jpg 1140w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/02\/support-2355701_1280-255x170.jpg 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/02\/support-2355701_1280-120x80.jpg 120w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/02\/support-2355701_1280-60x40.jpg 60w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/02\/support-2355701_1280-480x320.jpg 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/02\/support-2355701_1280-500x333.jpg 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/02\/support-2355701_1280-750x500.jpg 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/02\/support-2355701_1280-360x240.jpg 360w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>Automatisez et rationalisez la gestion de votre service client pour fournir une assistance de haute qualit\u00e9, r\u00e9duire les co\u00fbts et satisfaire les clients. Le service client peut \u00eatre une entreprise \u00e0 forte intensit\u00e9 de main d&#8217;\u0153uvre, mais il est n\u00e9anmoins n\u00e9cessaire pour fid\u00e9liser les clients et les rendre satisfaits. Avec le passage du support client sur le Web, il ne suffit plus aux entreprises de simplement r\u00e9pondre aux demandes entrantes. De plus en plus, les clients et prospects obtiennent leurs r\u00e9ponses partout sur le Web et via de multiples nouveaux canaux.<\/p>\n<h3>La gestion du service client pr\u00e9sente de nombreux d\u00e9fis, notamment&nbsp;:<\/h3>\n<ul>\n<li>Former l&#8217;\u00e9quipe d&#8217;assistance pour fournir un excellent service client.<\/li>\n<li>Garder les co\u00fbts sous contr\u00f4le, m\u00eame si les ressources sont r\u00e9duites et les demandes de renseignements explosent.<\/li>\n<li>S&#8217;efforcer de r\u00e9duire les temps de r\u00e9ponse sans sacrifier la qualit\u00e9 des r\u00e9solutions.<\/li>\n<li>Communiquer efficacement les pr\u00e9occupations et les demandes des clients aux autres d\u00e9partements de l&#8217;entreprise, notamment les ventes, la gestion des produits et les services professionnels.<\/li>\n<li>\u00c9valuer p\u00e9riodiquement la satisfaction des clients et mettre en \u0153uvre des politiques visant \u00e0 l&#8217;am\u00e9liorer.<\/li>\n<li>D\u00e9velopper une base de connaissances qui r\u00e9pond aux demandes les plus fr\u00e9quentes.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>Pour les entreprises capables de relever ces d\u00e9fis, les avantages et les opportunit\u00e9s sont substantiels :<\/h3>\n<ul>\n<li>Offrez une assistance de meilleure qualit\u00e9 sans augmenter les co\u00fbts ni embaucher de membres suppl\u00e9mentaires pour l\u2019\u00e9quipe d\u2019assistance.<\/li>\n<li>R\u00e9duisez le temps de r\u00e9ponse et respectez les accords de niveau de service.<\/li>\n<li>Testez et \u00e9valuez les initiatives de support qui conduisent \u00e0 une satisfaction client accrue.<\/li>\n<li>Des clients satisfaits conduisent \u00e0 une client\u00e8le fid\u00e8le, r\u00e9duisant les co\u00fbts de vente et augmentant les revenus.<\/li>\n<li>Les clients fid\u00e8les en parlent aux autres, offrant ainsi la forme de marketing la moins ch\u00e8re et la plus efficace.<\/li>\n<\/ul>\n<h3>OneDesk fournit les outils n\u00e9cessaires pour surmonter les d\u00e9fis de la gestion du service client. Voici comment:<\/h3>\n<ul>\n<li>Cr\u00e9ez et attribuez des questions, des tickets et des t\u00e2ches aux membres de votre \u00e9quipe et g\u00e9rez le flux de travail dans le service apr\u00e8s-vente.<\/li>\n<li>D\u00e9placez le support client sur le Web et fournissez un portail communautaire sur votre site Web o\u00f9 les clients peuvent soumettre des demandes et discuter des solutions.<\/li>\n<li>Publiez et cat\u00e9gorisez les articles d\u2019assistance afin que les clients puissent d\u00e9couvrir par eux-m\u00eames des solutions aux probl\u00e8mes courants.<\/li>\n<li>Automatisez le cycle de r\u00e9ponse avec un moteur d&#8217;automatisation puissant et flexible qui adh\u00e8re aux r\u00e8gles et mod\u00e8les de r\u00e9ponse de votre entreprise.<\/li>\n<li>Transf\u00e9rez les e-mails des clients ou demandez aux clients d&#8217;envoyer des e-mails directement \u00e0 votre compte OneDesk.<\/li>\n<li>Permettez aux clients de s\u2019entraider en ouvrant la discussion sur des questions et des id\u00e9es. Ensuite, marquez simplement une r\u00e9ponse comme \u00ab meilleure r\u00e9ponse \u00bb.<\/li>\n<li>Reliez les probl\u00e8mes des clients directement aux exigences et aux t\u00e2ches afin qu&#8217;ils soient visibles par les services autres que le service client&nbsp;: ventes, marketing, gestion des produits et dirigeants.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Automatisez et rationalisez la gestion de votre service client pour fournir une assistance de haute qualit\u00e9, r\u00e9duire les co\u00fbts et satisfaire les clients. Le service client peut \u00eatre une entreprise \u00e0 forte intensit\u00e9 de main d&#8217;\u0153uvre, mais il est n\u00e9anmoins n\u00e9cessaire pour fid\u00e9liser les clients et les rendre satisfaits. Avec le passage du support client [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":61145,"menu_order":1,"comment_status":"closed","ping_status":"open","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-259319","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Solution logicielle de service d&#039;assistance pour la gestion du service client | Un bureau<\/title>\n<meta name=\"description\" content=\"Un bon logiciel de gestion du service client est la cl\u00e9 pour fournir un bon support client. 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