{"id":260531,"date":"2023-10-27T18:00:21","date_gmt":"2023-10-27T18:00:21","guid":{"rendered":"https:\/\/onedesk.com\/commencer-2\/ajout-support\/"},"modified":"2024-07-10T13:53:32","modified_gmt":"2024-07-10T13:53:32","slug":"ajout-support","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/commencer\/ajout-support\/","title":{"rendered":"Guide de d\u00e9marrage 4 &#8211; Ajout de la prise en charge"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"260531\" class=\"elementor elementor-260531 elementor-260356\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66ef04c e-flex e-con-boxed e-con e-parent\" data-id=\"66ef04c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ba1841 elementor-widget elementor-widget-heading\" data-id=\"6ba1841\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Ajout de canaux d'assistance<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-95d6613 e-flex e-con-boxed e-con e-parent\" data-id=\"95d6613\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ec70383 e-con-full e-flex e-con e-child\" data-id=\"ec70383\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6c2ed7 elementor-widget elementor-widget-heading\" data-id=\"a6c2ed7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contenu du guide d'int\u00e9gration&nbsp;:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6481864 elementor-nav-menu__align-start elementor-nav-menu--dropdown-mobile_extra elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"6481864\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-6481864\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260364\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\">Guide de D\u00e9marrage<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260370\"><a href=\"https:\/\/onedesk.com\/get-started\/interface-nav\/\" class=\"elementor-item menu-link\">Guide de d\u00e9marrage 2- Interface<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260369\"><a href=\"https:\/\/onedesk.com\/get-started\/work-structure\/\" class=\"elementor-item menu-link\">Guide de d\u00e9marrage 3 &#8211; Structure de travail<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260368\"><a href=\"https:\/\/onedesk.com\/get-started\/adding-support\/\" class=\"elementor-item menu-link\">Guide de d\u00e9marrage 4 &#8211; Ajout de la prise en charge<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260367\"><a href=\"https:\/\/onedesk.com\/get-started\/ticketing\/\" class=\"elementor-item menu-link\">Guide de d\u00e9marrage 5 &#8211; Billetterie et assistance<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260366\"><a href=\"https:\/\/onedesk.com\/get-started\/pm-tasks\/\" class=\"elementor-item menu-link\">Guide de d\u00e9marrage 6 \u2013 MP et t\u00e2ches<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260365\"><a href=\"https:\/\/onedesk.com\/get-started\/subscribing-going-live\/\" class=\"elementor-item menu-link\">Guide de d\u00e9marrage 7 &#8211; Abonnement<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-6481864\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260364\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guide de D\u00e9marrage<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260370\"><a href=\"https:\/\/onedesk.com\/get-started\/interface-nav\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guide de d\u00e9marrage 2- Interface<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260369\"><a href=\"https:\/\/onedesk.com\/get-started\/work-structure\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guide de d\u00e9marrage 3 &#8211; Structure de travail<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260368\"><a href=\"https:\/\/onedesk.com\/get-started\/adding-support\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guide de d\u00e9marrage 4 &#8211; Ajout de la prise en charge<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260367\"><a href=\"https:\/\/onedesk.com\/get-started\/ticketing\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guide de d\u00e9marrage 5 &#8211; Billetterie et assistance<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260366\"><a href=\"https:\/\/onedesk.com\/get-started\/pm-tasks\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guide de d\u00e9marrage 6 \u2013 MP et t\u00e2ches<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260365\"><a href=\"https:\/\/onedesk.com\/get-started\/subscribing-going-live\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guide de d\u00e9marrage 7 &#8211; Abonnement<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8feedbe e-con-full e-flex e-con e-child\" data-id=\"8feedbe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1eaf0c elementor-widget elementor-widget-image\" data-id=\"c1eaf0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/elementor\/thumbs\/06-Email-to-Ticket-1-r9ll8c4n1hxoyhpuq06z5ik7epn7qe235oyvcxpwti.png\" title=\"06-Email-to-Ticket-1\" alt=\"06-Email-to-Ticket-1\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2a04ea elementor-widget elementor-widget-heading\" data-id=\"d2a04ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">E-mail au ticket<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4282ef elementor-widget elementor-widget-text-editor\" data-id=\"d4282ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L&#8217;assistant de configuration rapide de OneDesk vous aide \u00e0 connecter votre courrier \u00e9lectronique d&#8217;assistance et comprend des instructions pour placer les applications client OneDesk sur votre site Web. Si vous ne l&#8217;avez pas d\u00e9j\u00e0 fait, cliquez sur \u00ab&nbsp;Commencer&nbsp;\u00bb dans la navigation sup\u00e9rieure de votre OneDesk pour terminer l&#8217;assistant. Vous pouvez \u00e9galement acc\u00e9der \u00e0 la connexion par courrier \u00e9lectronique depuis l&#8217;administrateur&gt; E-mails&gt; Param\u00e8tres.<\/p>\n<p>Voici comment fonctionne le flux d&#8217;e-mail vers ticket&nbsp;:<\/p>\n<ul>\n<li>Connectez directement votre e-mail d&#8217;assistance.<\/li>\n<li>Les tickets sont cr\u00e9\u00e9s \u00e0 partir de nouveaux e-mails.<\/li>\n<li>Toutes les informations sont captur\u00e9es sur le billet, y compris le&nbsp; le nom et l&#8217;e-mail du client.<\/li>\n<li>R\u00e9pondez \u00e0 partir du ticket dans OneDesk, la r\u00e9ponse sera envoy\u00e9e dans la bo\u00eete de r\u00e9ception de votre client \u00e0 partir du m\u00eame e-mail que vous avez connect\u00e9.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a9bab6 e-flex e-con-boxed e-con e-parent\" data-id=\"4a9bab6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6a7ebe elementor-widget elementor-widget-video\" data-id=\"d6a7ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/1Vg053OmmJ8&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c8dbe43 e-flex e-con-boxed e-con e-parent\" data-id=\"c8dbe43\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbc9e73 elementor-widget elementor-widget-text-editor\" data-id=\"cbc9e73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Apprendre encore plus: <\/p>\n<ul>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-a91bd45f-e1bc-4da4-b917-785cb83ad1e9\" target=\"_blank\" rel=\"noopener\">Le flux de courrier \u00e9lectronique et la configuration<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-eec0ccb3-503d-47b4-9712-bfdd2aeb9a83\" target=\"_blank\" rel=\"noopener\">Param\u00e8tres d&#8217;apparence des e-mails<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3173895 elementor-widget elementor-widget-heading\" data-id=\"3173895\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9ployer vos applications clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33f59a8 elementor-widget elementor-widget-text-editor\" data-id=\"33f59a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous pouvez fournir les applications orient\u00e9es client \u00e0 vos clients\/utilisateurs finaux. Ces applications (Chat, Portail, Base de connaissances, Formulaires) fournissent des canaux d&#8217;assistance suppl\u00e9mentaires et des options en libre-service.<\/p>\n<p>Selon vos pr\u00e9f\u00e9rences, il existe plusieurs m\u00e9thodes de d\u00e9ploiement des applications. Tu peux:<\/p>\n<ul>\n<li>Int\u00e9grez le widget Web \u00e0 votre site en copiant un extrait dans le code de votre site Web.<\/li>\n<li>Ajoutez le widget \u00e0 votre site Shopify ou Wix.<\/li>\n<li>Utilisez le plugin WordPress ou Joomla.<\/li>\n<li>Fournissez l&#8217;URL de l&#8217;application \u00e0 vos clients (li\u00e9e sur votre site Web, dans une signature email, etc.)<\/li>\n<\/ul>\n<div>Trouvez les liens de votre application depuis l&#8217;administrateur&gt; Applications client ou g\u00e9n\u00e9rer l&#8217;extrait de widget depuis l&#8217;administrateur&gt; Applications client&gt; Param\u00e8tres MFA,<br \/>Consultez les instructions d\u00e9taill\u00e9es sur&nbsp;: <a href=\"https:\/\/onedesk.com\/fr\/ajouter-des-applications-a-votre-site-web\/\" target=\"_blank\" rel=\"noopener\">Ajout des applications client \u00e0 votre site<\/a><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-003de53 elementor-widget elementor-widget-image\" data-id=\"003de53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"465\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/06\/Shopify-WebWidget-768x465.png\" class=\"attachment-medium_large size-medium_large wp-image-251231\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/06\/Shopify-WebWidget-768x465.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/06\/Shopify-WebWidget-300x182.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/06\/Shopify-WebWidget-1024x621.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/06\/Shopify-WebWidget.png 1508w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c344a1 elementor-widget elementor-widget-text-editor\" data-id=\"9c344a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une fois cela fait, vous pouvez apporter des modifications \u00e0 vos applications client \u00e0 partir de vos param\u00e8tres d&#8217;administration OneDesk. Vous n\u2019aurez pas besoin d\u2019apporter d\u2019autres modifications \u00e0 votre site. Par exemple, vous pouvez modifier les couleurs des applications, les champs de vos formulaires Web, les messages d&#8217;accueil de votre chat en direct ou les applications activ\u00e9es ou d\u00e9sactiv\u00e9es.<\/p>\n<p>Apprendre encore plus:<\/p>\n<ul>\n<li> <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-8cdc8a0c-8d93-4574-8c51-e91ac7244e17\" target=\"_blank\" rel=\"noopener\">\u00c0 propos des applications client<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a84100 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"8a84100\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/onedesk.com\/fr\/commencer\/billetterie\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Suivant &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ajout de canaux d&#8217;assistance Contenu du guide d&#8217;int\u00e9gration&nbsp;: E-mail au ticket L&#8217;assistant de configuration rapide de OneDesk vous aide \u00e0 connecter votre courrier \u00e9lectronique d&#8217;assistance et comprend des instructions pour placer les applications client OneDesk sur votre site Web. 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