{"id":260609,"date":"2023-10-27T18:09:42","date_gmt":"2023-10-27T18:09:42","guid":{"rendered":"https:\/\/onedesk.com\/guide-dintegration-integre\/"},"modified":"2025-05-20T17:24:11","modified_gmt":"2025-05-20T17:24:11","slug":"guide-dintegration-integre","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/guide-dintegration-integre\/","title":{"rendered":"Guide d&#8217;int\u00e9gration int\u00e9gr\u00e9"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"260609\" class=\"elementor elementor-260609 elementor-259420\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42f4753 e-flex e-con-boxed e-con e-parent\" data-id=\"42f4753\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f7fada elementor-widget elementor-widget-heading\" data-id=\"2f7fada\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Guide d'int\u00e9gration OneDesk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82fbd2e elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"82fbd2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/youtu.be\/ebvV8LlGRrM\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">D\u00e9mo de pr\u00e9sentation compl\u00e8te<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/fr\/guide-video-onedesk-integre\/\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Guide vid\u00e9o<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Notre base de connaissances  <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d8ca5c elementor-widget elementor-widget-wpml-language-switcher\" data-id=\"6d8ca5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpml-language-switcher.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wpml-elementor-ls\">\n<div role=\"navigation\" aria-label=\"S\u00e9lecteur de langue\" class=\"wpml-ls-statics-shortcode_actions wpml-ls wpml-ls-legacy-dropdown-click js-wpml-ls-legacy-dropdown-click\">\n\t<ul>\n\n\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-fr wpml-ls-current-language wpml-ls-item-legacy-dropdown-click\">\n\n\t\t\t\t\t\t\t\t\t<a href=\"#\" hreflang=\"fr\" lang=\"fr\" class=\"js-wpml-ls-item-toggle wpml-ls-item-toggle\" aria-current=\"page\" aria-expanded=\"false\" aria-controls=\"wpml-ls-submenu-click-default\" aria-haspopup=\"true\" aria-label=\"Fran\u00e7ais \u2013 S\u00e9lecteur de langue, cliquez pour ouvrir puis appuyez sur tabulation pour naviguer\" tabindex=\"0\" role=\"button\" title=\"Passer \u00e0 Fran\u00e7ais (Fran\u00e7ais)\">\n\t\t\t\t<span class=\"wpml-ls-native\">Fran\u00e7ais<\/span><\/a>\n\n\t\t\t<ul id=\"wpml-ls-submenu-click-default\" class=\"js-wpml-ls-sub-menu wpml-ls-sub-menu\">\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-en wpml-ls-first-item\">\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/\" hreflang=\"en\" lang=\"en\" class=\"wpml-ls-link\" aria-label=\"Passer \u00e0 Anglais (English)\" title=\"Passer \u00e0 Anglais (English)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">English<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Anglais<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-es\">\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/es\/\" hreflang=\"es\" lang=\"es\" class=\"wpml-ls-link\" aria-label=\"Passer \u00e0 Espagnol (Espa\u00f1ol)\" title=\"Passer \u00e0 Espagnol (Espa\u00f1ol)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">Espa\u00f1ol<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Espagnol<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-de\">\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/de\/\" hreflang=\"de\" lang=\"de\" class=\"wpml-ls-link\" aria-label=\"Passer \u00e0 Allemand (Deutsch)\" title=\"Passer \u00e0 Allemand (Deutsch)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">Deutsch<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Allemand<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-pt-pt\">\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/pt-pt\/\" hreflang=\"pt-pt\" lang=\"pt-pt\" class=\"wpml-ls-link\" aria-label=\"Passer \u00e0 Portugais (Portugu\u00eas)\" title=\"Passer \u00e0 Portugais (Portugu\u00eas)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">Portugu\u00eas<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Portugais<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-it\">\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/it\/\" hreflang=\"it\" lang=\"it\" class=\"wpml-ls-link\" aria-label=\"Passer \u00e0 Italien (Italiano)\" title=\"Passer \u00e0 Italien (Italiano)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">Italiano<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Italien<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-ru\">\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/ru\/\" hreflang=\"ru\" lang=\"ru\" class=\"wpml-ls-link\" aria-label=\"Passer \u00e0 Russe (\u0420\u0443\u0441\u0441\u043a\u0438\u0439)\" title=\"Passer \u00e0 Russe (\u0420\u0443\u0441\u0441\u043a\u0438\u0439)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">\u0420\u0443\u0441\u0441\u043a\u0438\u0439<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Russe<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-no\">\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/no\/\" hreflang=\"no\" lang=\"no\" class=\"wpml-ls-link\" aria-label=\"Passer \u00e0 Norv\u00e9gien Bokm\u00e5l (Norsk bokm\u00e5l)\" title=\"Passer \u00e0 Norv\u00e9gien Bokm\u00e5l (Norsk bokm\u00e5l)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">Norsk bokm\u00e5l<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Norv\u00e9gien Bokm\u00e5l<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-nl\">\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/nl\/\" hreflang=\"nl\" lang=\"nl\" class=\"wpml-ls-link\" aria-label=\"Passer \u00e0 N\u00e9erlandais (Nederlands)\" title=\"Passer \u00e0 N\u00e9erlandais (Nederlands)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">Nederlands<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>N\u00e9erlandais<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-sv\">\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/sv\/\" hreflang=\"sv\" lang=\"sv\" class=\"wpml-ls-link\" aria-label=\"Passer \u00e0 Su\u00e9dois (Svenska)\" title=\"Passer \u00e0 Su\u00e9dois (Svenska)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">Svenska<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Su\u00e9dois<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-da\">\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/da\/\" hreflang=\"da\" lang=\"da\" class=\"wpml-ls-link\" aria-label=\"Passer \u00e0 Danois (Dansk)\" title=\"Passer \u00e0 Danois (Dansk)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">Dansk<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Danois<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-zh-hans\">\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/zh-hans\/\" hreflang=\"zh-hans\" lang=\"zh-hans\" class=\"wpml-ls-link\" aria-label=\"Passer \u00e0 Chinois simplifi\u00e9 (\u7b80\u4f53\u4e2d\u6587)\" title=\"Passer \u00e0 Chinois simplifi\u00e9 (\u7b80\u4f53\u4e2d\u6587)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">\u7b80\u4f53\u4e2d\u6587<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Chinois simplifi\u00e9<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-hr\">\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/hr\/\" hreflang=\"hr\" lang=\"hr\" class=\"wpml-ls-link\" aria-label=\"Passer \u00e0 Croate (hrvatski)\" title=\"Passer \u00e0 Croate (hrvatski)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">hrvatski<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Croate<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-bg wpml-ls-last-item\">\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/bg\/\" hreflang=\"bg\" lang=\"bg\" class=\"wpml-ls-link\" aria-label=\"Passer \u00e0 Bulgare (\u0411\u044a\u043b\u0433\u0430\u0440\u0441\u043a\u0438)\" title=\"Passer \u00e0 Bulgare (\u0411\u044a\u043b\u0433\u0430\u0440\u0441\u043a\u0438)\">\n\t\t\t\t\t\t\t<span class=\"wpml-ls-native\">\u0411\u044a\u043b\u0433\u0430\u0440\u0441\u043a\u0438<\/span><span class=\"wpml-ls-display\"><span class=\"wpml-ls-bracket\"> (<\/span>Bulgare<span class=\"wpml-ls-bracket\">)<\/span><\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\t\t\t<\/ul>\n\n\t\t<\/li>\n\n\t<\/ul>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4877203 e-flex e-con-boxed e-con e-parent\" data-id=\"4877203\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b8f5fba elementor-widget elementor-widget-html\" data-id=\"b8f5fba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div id=\"noODwidget\" style=\"display:none\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be91974 e-con-full e-flex e-con e-child\" data-id=\"be91974\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04ce1de elementor-widget elementor-widget-heading\" data-id=\"04ce1de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Bienvenue sur OneDesk&nbsp;!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-026aef7 elementor-widget elementor-widget-text-editor\" data-id=\"026aef7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le guide d&#8217;int\u00e9gration OneDesk vous guide \u00e9tape par \u00e9tape pour configurer votre compte. Commencez ici pour en savoir plus sur la fa\u00e7on de tirer le meilleur parti de OneDesk. <span style=\"font-style: inherit; font-weight: inherit;\">Si ce n&#8217;est pas d\u00e9j\u00e0 fait,<\/span> <a style=\"font-style: inherit; font-weight: inherit; background-color: #ffffff;\" href=\"https:\/\/onedesk.com\/signupfree\/\" target=\"_blank\" rel=\"noopener\">cr\u00e9ez un compte<\/a> . <span style=\"font-style: inherit; font-weight: inherit;\">. Nous proposons un essai complet de 14 jours au cours duquel vous pouvez essayer toutes les fonctionnalit\u00e9s et commencer \u00e0 configurer votre compte.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56dc34a elementor-widget elementor-widget-text-editor\" data-id=\"56dc34a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une fois inscrit, vous serez accueilli par l&#8217;assistant de d\u00e9marrage. Cet assistant vous guide \u00e0 travers les exigences de base de la configuration de votre compte en saisissant les informations de votre entreprise et en invitant votre \u00e9quipe. Nous vous recommandons fortement de passer par cet assistant.<\/p><p><strong>Astuce<\/strong>&nbsp;: cliquez sur &#8220;Commencer&#8221; dans l&#8217;en-t\u00eate sup\u00e9rieur \u00e0 tout moment pour acc\u00e9der \u00e0 l&#8217;assistant, ainsi qu&#8217;aux didacticiels, \u00e0 notre base de connaissances et \u00e0 ce guide&nbsp;!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d45fad0 elementor-widget elementor-widget-image\" data-id=\"d45fad0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"385\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/getstarted-768x385.webp\" class=\"attachment-medium_large size-medium_large wp-image-259738\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/getstarted-768x385.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/getstarted-300x150.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/getstarted-1024x513.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/getstarted.webp 1030w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a928480 e-flex e-con-boxed e-con e-parent\" data-id=\"a928480\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08a225b elementor-widget elementor-widget-heading\" data-id=\"08a225b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrez les produits OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8575904 elementor-widget elementor-widget-text-editor\" data-id=\"8575904\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk propose 4 produits parmi lesquels choisir pour g\u00e9rer votre travail et vos besoins professionnels.  <br>Les produits sont ajout\u00e9s \u00e0 vos \u00ab&nbsp;Essentiels OneDesk&nbsp;\u00bb (qui incluent les applications pour le tableau de bord utilisateur, la messagerie et les feuilles de temps). Vous pouvez ajouter d&#8217;autres produits \u00e0 votre compte selon vos besoins. <\/p><p><strong>Help Desk<\/strong> &#8211; Vous offre des options de libre-service pour les clients ou les utilisateurs finaux et vous permet de g\u00e9rer vos besoins d&#8217;assistance et de billetterie.<\/p><p><strong>Gestion de projet<\/strong> &#8211; Aide \u00e0 alimenter la collaboration d&#8217;\u00e9quipe et \u00e0 g\u00e9rer efficacement vos projets et t\u00e2ches.  <\/p><p><strong>Services professionnels<\/strong>&nbsp;: ajoutez des devis, des factures et une gestion financi\u00e8re \u00e0 votre flux de travail. (N\u00e9cessite les produits Help Desk ou Gestion de projet). <\/p><p><strong>Gestion du travail<\/strong> &#8211; G\u00e9rez le cycle de vie complet des projets clients, du devis initial \u00e0 la livraison du projet et au support continu. (Regroupe tous les produits ci-dessus dans un seul outil transparent).   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa50e4e elementor-widget elementor-widget-heading\" data-id=\"fa50e4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La plateforme OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f26afc elementor-widget elementor-widget-text-editor\" data-id=\"9f26afc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>L&#8217;application Web<\/strong><br> L&#8217;application web OneDesk est accessible depuis le navigateur de votre ordinateur de bureau ou portable. C&#8217;est votre espace de travail principal. Vous acc\u00e9dez ainsi \u00e0 toutes les fonctionnalit\u00e9s de OneDesk, y compris vos applications et param\u00e8tres.  <\/p><p><strong>L&#8217;application mobile<\/strong><br> L&#8217;application mobile OneDesk s&#8217;installe sur votre t\u00e9l\u00e9phone et vous permet, \u00e0 vous et \u00e0 votre \u00e9quipe, d&#8217;acc\u00e9der \u00e0 vos t\u00e2ches, d&#8217;envoyer des r\u00e9ponses, de recevoir des notifications et bien plus encore. Elle est disponible sur iOS et Android.<br> Vid\u00e9o : L&#8217;application mobile <\/p><p><strong>Les applications client<\/strong><br> Disponibles dans les produits d&#8217;assistance ou de gestion du travail, les applications orient\u00e9es client permettent \u00e0 vos clients, utilisateurs finaux ou clients de b\u00e9n\u00e9ficier de OneDesk. Vous pouvez choisir les applications \u00e0 utiliser&nbsp;: page d&#8217;accueil, chat en direct, formulaires web, base de connaissances et portail. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3aa92aa e-con-full e-flex e-con e-parent\" data-id=\"3aa92aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-402853e elementor-widget elementor-widget-text-editor\" data-id=\"402853e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous avons con\u00e7u notre guide d&#8217;int\u00e9gration pour r\u00e9pondre \u00e0 vos besoins. S\u00e9lectionnez le produit qui vous int\u00e9resse ci-dessous pour acc\u00e9der au guide correspondant. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-924a9b7 e-grid e-con-boxed e-con e-parent\" data-id=\"924a9b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b965493 elementor-widget elementor-widget-image\" data-id=\"b965493\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-1\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"181\" height=\"135\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/05\/HD-GuideButton.webp\" class=\"attachment-full size-full wp-image-294041\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c37a73d elementor-widget elementor-widget-image\" data-id=\"c37a73d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/get-started\/project-management-1\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"181\" height=\"135\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/05\/PM-GuideButton.webp\" class=\"attachment-large size-large wp-image-294055\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffe7bb0 elementor-widget elementor-widget-image\" data-id=\"ffe7bb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"181\" height=\"134\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/05\/WM-GuideButton.webp\" class=\"attachment-large size-large wp-image-294069\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5673e4b e-flex e-con-boxed e-con e-parent\" data-id=\"5673e4b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Guide d&#8217;int\u00e9gration OneDesk D\u00e9mo de pr\u00e9sentation compl\u00e8te Guide vid\u00e9o Notre base de connaissances English Fran\u00e7ais (French) Espa\u00f1ol (Spanish) Deutsch (German) Portugu\u00eas (Portuguese) Italiano (Italian) \u0420\u0443\u0441\u0441\u043a\u0438\u0439 (Russian) Norsk bokm\u00e5l (Norwegian Bokm\u00e5l) Nederlands (Dutch) Svenska (Swedish) Dansk (Danish) \u7b80\u4f53\u4e2d\u6587 (Chinese (Simplified)) hrvatski (Croatian) \u0411\u044a\u043b\u0433\u0430\u0440\u0441\u043a\u0438 (Bulgarian) Bienvenue sur OneDesk&nbsp;! Le guide d&#8217;int\u00e9gration OneDesk vous guide \u00e9tape par \u00e9tape [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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