{"id":260656,"date":"2023-10-27T18:09:52","date_gmt":"2023-10-27T18:09:52","guid":{"rendered":"https:\/\/onedesk.com\/guide-dintegration-integre-2\/"},"modified":"2024-07-19T20:30:50","modified_gmt":"2024-07-19T20:30:50","slug":"guide-dintegration-integre-2","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/guide-dintegration-integre-2\/","title":{"rendered":"Guide d&#8217;int\u00e9gration int\u00e9gr\u00e9 Page 2"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"260656\" class=\"elementor elementor-260656 elementor-259716\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9cefb6 e-flex e-con-boxed e-con e-parent\" data-id=\"a9cefb6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2fdbcf elementor-widget elementor-widget-heading\" data-id=\"f2fdbcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Interface et navigation<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-518d19b e-flex e-con-boxed e-con e-parent\" data-id=\"518d19b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2b80d63 e-con-full e-flex e-con e-child\" data-id=\"2b80d63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f21384 elementor-widget elementor-widget-heading\" data-id=\"9f21384\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contenu du guide d'int\u00e9gration&nbsp;:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7739b5 uael-nav-menu__breakpoint-mobile uael-nav-menu__align-left uael-submenu-icon-arrow uael-link-redirect-child uael-nav-menu-toggle-label-no elementor-widget elementor-widget-uael-nav-menu\" data-id=\"a7739b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-nav-menu uael-layout-vertical uael-nav-menu-layout\" data-layout=\"vertical\">\n\t\t\t\t<div role=\"button\" class=\"uael-nav-menu__toggle elementor-clickable\">\n\t\t\t\t\t<span class=\"screen-reader-text\">Main Menu<\/span>\n\t\t\t\t\t<div class=\"uael-nav-menu-icon\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-align-justify\"><\/i>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<nav class=\"uael-nav-menu__layout-vertical uael-nav-menu__submenu-arrow\" data-toggle-icon=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;fas fa-align-justify&quot;&gt;&lt;\/i&gt;\" data-close-icon=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;far fa-window-close&quot;&gt;&lt;\/i&gt;\" data-full-width=\"yes\"><ul id=\"menu-1-a7739b5\" class=\"uael-nav-menu\"><li id=\"menu-item-259728\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide\/\" class = \"uael-menu-item\">Guide d&#8217;int\u00e9gration int\u00e9gr\u00e9<\/a><\/li>\n<li id=\"menu-item-259729\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-2\/\" class = \"uael-menu-item\">Guide d&#8217;int\u00e9gration int\u00e9gr\u00e9 Page 2<\/a><\/li>\n<li id=\"menu-item-259730\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-3\/\" class = \"uael-menu-item\">Guide d&#8217;int\u00e9gration int\u00e9gr\u00e9 Page 3<\/a><\/li>\n<li id=\"menu-item-259731\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-4\/\" class = \"uael-menu-item\">Guide d&#8217;int\u00e9gration int\u00e9gr\u00e9 Page 4<\/a><\/li>\n<li id=\"menu-item-259780\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-5\/\" class = \"uael-menu-item\">Guide d&#8217;int\u00e9gration int\u00e9gr\u00e9 Page 5<\/a><\/li>\n<li id=\"menu-item-259785\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-6\/\" class = \"uael-menu-item\">Guide d&#8217;int\u00e9gration int\u00e9gr\u00e9 Page 6<\/a><\/li>\n<li id=\"menu-item-259786\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-7\/\" class = \"uael-menu-item\">Guide d&#8217;int\u00e9gration int\u00e9gr\u00e9 Page 7<\/a><\/li>\n<\/ul><\/nav>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e895292 e-con-full e-flex e-con e-child\" data-id=\"e895292\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-962cb16 elementor-widget elementor-widget-text-editor\" data-id=\"962cb16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk est une plateforme tout-en-un pour le service d&#8217;assistance, la gestion de projet et l&#8217;automatisation des services professionnels (PSA).<\/p>\n<p>Dans OneDesk, il y a <a href=\"https:\/\/onedesk.com\/fr\/helpdesk-gestion-de-projet-glossaire\/\" target=\"_blank\" rel=\"noopener\">des utilisateurs et des clients<\/a> . Les utilisateurs (agents) sont des membres de votre \u00e9quipe, g\u00e9n\u00e9ralement ceux affect\u00e9s aux tickets ou \u00e0 d&#8217;autres t\u00e2ches. Les clients (utilisateurs finaux) peuvent \u00eatre externes ou internes \u00e0 votre entreprise, mais ce sont les personnes pour lesquelles vous fournissez des services.<\/p>\n<p><strong>Les utilisateurs peuvent effectuer des travaux dans&nbsp;:<\/strong><\/p>\n<ul>\n<li>L&#8217;application Web &#8211; Accessible depuis un navigateur de bureau ou d&#8217;ordinateur portable. L&#8217;application Web est le principal endroit o\u00f9 vous et votre \u00e9quipe travaillez. Il offre toutes les fonctionnalit\u00e9s n\u00e9cessaires pour r\u00e9pondre aux clients\/utilisateurs finaux, mettre \u00e0 jour les tickets ou les t\u00e2ches, cr\u00e9er des factures, configurer votre compte, et bien plus encore.  <\/li>\n<li>L&#8217;application mobile &#8211; Disponible pour iOS et Android. L&#8217;application mobile offre aux utilisateurs la possibilit\u00e9 de travailler en d\u00e9placement. Il permet aux utilisateurs de mettre \u00e0 jour leur travail, de soumettre des heures et de r\u00e9pondre aux clients.<\/li>\n<\/ul>\n<p><strong>Les clients peuvent interagir via&nbsp;:<\/strong><\/p>\n<ul>\n<li>E-mail &#8211; Les clients peuvent soumettre des tickets, recevoir des notifications ou r\u00e9pondre \u00e0 de nouveaux messages depuis leur e-mail. (Nous en apprendrons plus \u00e0 ce sujet plus tard dans le guide).<\/li>\n<li>Applications client&nbsp;: les clients ou les utilisateurs finaux peuvent interagir \u00e0 l&#8217;aide des applications client. Ces applications incluent&nbsp;: le chat en direct, le portail, les formulaires et la base de connaissances. Tout ou partie de ces applications peuvent \u00eatre d\u00e9ploy\u00e9es. Les applications sont accessibles \u00e0 partir de navigateurs mobiles, portables ou de bureau via un lien ou un widget Web. Nous en apprendrons davantage \u00e0 ce sujet plus tard.<\/li>\n<li>Autres outils via des int\u00e9grations &#8211; OneDesk s&#8217;int\u00e8gre \u00e0 un certain nombre d&#8217;applications tierces. Certaines de ces int\u00e9grations permettent aux clients d&#8217;interagir ou de soumettre des demandes. (Connectez les applications de l&#8217;administrateur&gt; Int\u00e9grations)<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4e6e71 e-flex e-con-boxed e-con e-parent\" data-id=\"e4e6e71\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d13b98 elementor-widget elementor-widget-text-editor\" data-id=\"6d13b98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Invitez votre \u00e9quipe (utilisateurs) lorsque vous parcourez l&#8217;assistant de d\u00e9marrage. Les clients seront ajout\u00e9s automatiquement lorsqu&#8217;ils soumettront des billets pour la premi\u00e8re fois. Vous pouvez \u00e9galement ajouter des utilisateurs ou des clients \u00e0 partir du bouton \u00ab Ajouter \u00bb dans la barre sup\u00e9rieure.  <\/p>\n<p>Apprendre encore plus:<\/p>\n<ul>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-eae86815-fa44-4016-9f6e-ca1c65dc2836\" target=\"_blank\" rel=\"noopener\">Ajouter\/g\u00e9rer des utilisateurs<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-c59d72dd-56c0-475c-8e9e-ca3575c060f1\" target=\"_blank\" rel=\"noopener\">\u00c0 propos des clients et des organisations clientes<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78c0a13 elementor-widget elementor-widget-heading\" data-id=\"78c0a13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L'application Web OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ec62d4 elementor-widget elementor-widget-text-editor\" data-id=\"8ec62d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Toutes les fonctionnalit\u00e9s de OneDesk existent dans l&#8217;application Web. Ici, vous pouvez travailler sur des tickets, planifier des t\u00e2ches, facturer les clients, cr\u00e9er des rapports et bien plus encore.  <\/p>\n<p>Passez la souris sur les chiffres ci-dessous pour en savoir plus sur certaines parties de l&#8217;interface.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4597cb2 e-flex e-con-boxed e-con e-parent\" data-id=\"4597cb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-047cdb4 elementor-widget elementor-widget-hotspot\" data-id=\"047cdb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;hotspot&quot;:[{&quot;_id&quot;:&quot;ab058b2&quot;,&quot;hotspot_label&quot;:&quot;1&quot;,&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Les applications utilisateur se trouvent sur cette barre lat\\u00e9rale la plus \\u00e0 gauche.  &lt;\\\/p&gt;\\n&lt;p&gt;Les trois principales applications (Tickets, T\\u00e2ches et Projets) sont les principales applications utilisateur dans lesquelles votre \\u00e9quipe travaillera.  &lt;\\\/p&gt;\\n&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:25,&quot;sizes&quot;:[]},&quot;hotspot_custom_size&quot;:&quot;&quot;,&quot;hotspot_tooltip_position&quot;:&quot;yes&quot;,&quot;hotspot_position&quot;:&quot;left&quot;,&quot;index&quot;:0,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_text_wrap&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;642b4ec&quot;,&quot;hotspot_label&quot;:&quot;2&quot;,&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;L&#039;application Messenger contient vos conversations.&lt;\\\/p&gt;\\n&lt;p&gt;Cliquez sur \\u00ab Plus d&#039;applications \\u00bb en bas pour acc\\u00e9der \\u00e0 toutes les autres applications utilisateur.&lt;\\\/p&gt;\\n&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:85,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;yes&quot;,&quot;hotspot_position&quot;:&quot;left&quot;,&quot;index&quot;:1,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_text_wrap&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;d90f307&quot;,&quot;hotspot_label&quot;:&quot;3&quot;,&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Le panneau lat\\u00e9ral des vues.&lt;\\\/p&gt;\\n&lt;p&gt;Les \\u00ab&nbsp;Vues&nbsp;\\u00bb d\\u00e9terminent la mani\\u00e8re dont les \\u00e9l\\u00e9ments sont affich\\u00e9s dans le tableau de bord (5) .&lt;\\\/p&gt;\\n&lt;p&gt;Les vues sont constitu\\u00e9es de diff\\u00e9rentes mises en page, filtres et regroupements.&lt;\\\/p&gt;\\n&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:9,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:34,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;yes&quot;,&quot;hotspot_position&quot;:&quot;left&quot;,&quot;index&quot;:2,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_text_wrap&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;7efda76&quot;,&quot;hotspot_label&quot;:&quot;4&quot;,&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Barre d&#039;outils sup\\u00e9rieure.&lt;\\\/p&gt;\\n&lt;p&gt;Cliquez sur \\u00ab&nbsp;Ajouter&nbsp;\\u00bb pour cr\\u00e9er des tickets, des t\\u00e2ches, des projets et bien plus encore.&lt;\\\/p&gt;\\n&lt;p&gt;Cliquez sur \\u00ab&nbsp;Outils&nbsp;\\u00bb pour acc\\u00e9der \\u00e0 l&#039;importation, aux macros et \\u00e0 d&#039;autres fonctionnalit\\u00e9s.&lt;\\\/p&gt;\\n&lt;p&gt;Cliquez sur la loupe pour effectuer une recherche globale.&lt;\\\/p&gt;\\n&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:31,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;index&quot;:3,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;5b31100&quot;,&quot;hotspot_label&quot;:&quot;5&quot;,&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Votre tableau de bord affiche les \\u00e9l\\u00e9ments que vous consultez actuellement.&lt;\\\/p&gt;\\n&lt;p&gt;Ce que vous visualisez d\\u00e9pend de l&#039;application dans laquelle vous vous trouvez (1) et de votre vue (3).&lt;\\\/p&gt;\\n&lt;p&gt;Double-cliquez sur un ticket, une t\\u00e2che ou d&#039;autres \\u00e9l\\u00e9ments pour ouvrir le panneau de d\\u00e9tails complet.&lt;\\\/p&gt;\\n&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:39,&quot;sizes&quot;:[]},&quot;index&quot;:4,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;733de48&quot;,&quot;hotspot_label&quot;:&quot;6&quot;,&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Cliquez sur \\u00ab Commencer \\u00bb pour acc\\u00e9der \\u00e0 des ressources utiles.&lt;\\\/p&gt;\\n&lt;p&gt;Cliquez sur votre nom pour acc\\u00e9der \\u00e0 divers liens rapides pour travailler.  &lt;\\\/p&gt;\\n&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:91,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:3,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;yes&quot;,&quot;hotspot_position&quot;:&quot;right&quot;,&quot;index&quot;:5,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_text_wrap&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;534fccc&quot;,&quot;hotspot_label&quot;:&quot;7&quot;,&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Vous pouvez discuter ou laisser un message avec notre \\u00e9quipe d&#039;assistance en cliquant sur ce widget.  &lt;\\\/p&gt;\\n&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:96,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:88,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;yes&quot;,&quot;hotspot_position&quot;:&quot;right&quot;,&quot;index&quot;:6,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_text_wrap&quot;:&quot;&quot;}],&quot;tooltip_trigger&quot;:&quot;mouseenter&quot;,&quot;tooltip_position&quot;:&quot;top&quot;,&quot;tooltip_animation&quot;:&quot;e-hotspot--fade-in-out&quot;}\" data-widget_type=\"hotspot.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1530\" height=\"757\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/OD-Interface.webp\" class=\"attachment-full size-full wp-image-259755\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/OD-Interface.webp 1530w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/OD-Interface-300x148.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/OD-Interface-1024x507.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/OD-Interface-768x380.webp 768w\" sizes=\"(max-width: 1530px) 100vw, 1530px\" \/>\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-ab058b2  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">1<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip  e-hotspot--tooltip-position e-hotspot--fade-in-out \" >\n\t\t\t\t\t\t<p>Les applications utilisateur se trouvent sur cette barre lat\u00e9rale la plus \u00e0 gauche.  <\/p>\n<p>Les trois principales applications (Tickets, T\u00e2ches et Projets) sont les principales applications utilisateur dans lesquelles votre \u00e9quipe travaillera.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-642b4ec  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">2<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip  e-hotspot--tooltip-position e-hotspot--fade-in-out \" >\n\t\t\t\t\t\t<p>L'application Messenger contient vos conversations.<\/p>\n<p>Cliquez sur \u00ab Plus d'applications \u00bb en bas pour acc\u00e9der \u00e0 toutes les autres applications utilisateur.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-d90f307  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">3<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip  e-hotspot--tooltip-position e-hotspot--fade-in-out \" >\n\t\t\t\t\t\t<p>Le panneau lat\u00e9ral des vues.<\/p>\n<p>Les \u00ab&nbsp;Vues&nbsp;\u00bb d\u00e9terminent la mani\u00e8re dont les \u00e9l\u00e9ments sont affich\u00e9s dans le tableau de bord (5) .<\/p>\n<p>Les vues sont constitu\u00e9es de diff\u00e9rentes mises en page, filtres et regroupements.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-7efda76  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">4<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip  e-hotspot--tooltip-position e-hotspot--fade-in-out \" >\n\t\t\t\t\t\t<p>Barre d'outils sup\u00e9rieure.<\/p>\n<p>Cliquez sur \u00ab&nbsp;Ajouter&nbsp;\u00bb pour cr\u00e9er des tickets, des t\u00e2ches, des projets et bien plus encore.<\/p>\n<p>Cliquez sur \u00ab&nbsp;Outils&nbsp;\u00bb pour acc\u00e9der \u00e0 l'importation, aux macros et \u00e0 d'autres fonctionnalit\u00e9s.<\/p>\n<p>Cliquez sur la loupe pour effectuer une recherche globale.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-5b31100  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">5<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip  e-hotspot--tooltip-position e-hotspot--fade-in-out \" >\n\t\t\t\t\t\t<p>Votre tableau de bord affiche les \u00e9l\u00e9ments que vous consultez actuellement.<\/p>\n<p>Ce que vous visualisez d\u00e9pend de l'application dans laquelle vous vous trouvez (1) et de votre vue (3).<\/p>\n<p>Double-cliquez sur un ticket, une t\u00e2che ou d'autres \u00e9l\u00e9ments pour ouvrir le panneau de d\u00e9tails complet.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-733de48  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">6<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip  e-hotspot--tooltip-position e-hotspot--fade-in-out \" >\n\t\t\t\t\t\t<p>Cliquez sur \u00ab Commencer \u00bb pour acc\u00e9der \u00e0 des ressources utiles.<\/p>\n<p>Cliquez sur votre nom pour acc\u00e9der \u00e0 divers liens rapides pour travailler.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-534fccc  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">7<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip  e-hotspot--tooltip-position e-hotspot--fade-in-out \" >\n\t\t\t\t\t\t<p>Vous pouvez discuter ou laisser un message avec notre \u00e9quipe d'assistance en cliquant sur ce widget.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-09abf44 e-flex e-con-boxed e-con e-parent\" data-id=\"09abf44\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1072605 elementor-widget elementor-widget-text-editor\" data-id=\"1072605\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Apprendre encore plus:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=KhOXQP8favc\" target=\"_blank\" rel=\"noopener\">Vid\u00e9o : OneDesk en 5 minutes<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b92141 elementor-widget elementor-widget-heading\" data-id=\"2b92141\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L'application mobile OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e503d15 elementor-widget elementor-widget-text-editor\" data-id=\"e503d15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L&#8217;application mobile OneDesk peut \u00eatre install\u00e9e sur votre t\u00e9l\u00e9phone, vous permettant ainsi qu&#8217;\u00e0 votre \u00e9quipe d&#8217;acc\u00e9der aux missions, de r\u00e9pondre aux questions des clients, de recevoir des notifications sur les nouvelles missions, et bien plus encore. Cette application est disponible pour <a href=\"https:\/\/apps.apple.com\/us\/app\/onedesk\/id1140275352?ls=1\" target=\"_blank\" rel=\"noopener\">IOS<\/a> et <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.onedesk.odmobile&amp;hl=en\" target=\"_blank\" rel=\"noopener\">Android<\/a> .<\/p>\n<p>Apprendre encore plus:<\/p>\n<ul>\n<li><a href=\"https:\/\/youtu.be\/BW66IEvf4PY?si=Ii3KbBlEk2JGA1Iy\" target=\"_blank\" rel=\"noopener\">Vid\u00e9o&nbsp;: L&#8217;application mobile<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a22e510 elementor-widget elementor-widget-heading\" data-id=\"a22e510\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les applications clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1da4f1 elementor-widget elementor-widget-text-editor\" data-id=\"b1da4f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk fournit des \u00ab applications destin\u00e9es aux clients \u00bb. Ces applications offrent \u00e0 vos clients\/utilisateurs finaux diff\u00e9rentes mani\u00e8res d&#8217;interagir avec vous.<\/p>\n<p>Les applications incluent&nbsp;:<\/p>\n<ul>\n<li>Le widget Web &#8211; Un composant qui peut \u00eatre plac\u00e9 sur votre site Web et permet aux clients\/prospects d&#8217;acc\u00e9der \u00e0 d&#8217;autres applications.<\/li>\n<li>Le portail &#8211; Permet aux clients de se connecter et d&#8217;afficher les mises \u00e0 jour et les informations sur leurs billets.<\/li>\n<li>Messagerie de chat en direct \u2013 Permet une communication en temps r\u00e9el avec les clients ou prospects.<\/li>\n<li>Formulaires Web&nbsp;: formulaires personnalisables que les clients peuvent utiliser pour soumettre des tickets. Vous pouvez d\u00e9finir les champs obligatoires, en vous assurant que les informations n\u00e9cessaires sont fournies.<\/li>\n<li>Base de connaissances &#8211; Une plateforme d&#8217;informations pour les clients. La base de connaissances peut r\u00e9duire les questions courantes et aider les agents \u00e0 fournir une assistance.  <\/li>\n<\/ul>\n<p>Nous en apprendrons davantage sur la mani\u00e8re de fournir ces outils \u00e0 vos clients plus tard.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7636de elementor-widget elementor-widget-image\" data-id=\"b7636de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"336\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-768x336.png\" class=\"attachment-medium_large size-medium_large wp-image-118945\" alt=\"customer apps cards\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-768x336.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-300x131.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-1024x448.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-686x300.png 686w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-1140x499.png 1140w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-255x112.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-183x80.png 183w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-91x40.png 91w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-480x210.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-500x219.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-750x328.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-360x157.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min.png 1310w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cded0de elementor-widget elementor-widget-text-editor\" data-id=\"cded0de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Apprendre encore plus:<\/p>\n<ul>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-ae3e3b56-14f6-440e-853c-2046cd9c75e6\" target=\"_blank\" rel=\"noopener\">Canaux de communication client<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-8cdc8a0c-8d93-4574-8c51-e91ac7244e17\" target=\"_blank\" rel=\"noopener\">\u00c0 propos des applications clients<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-7a3840c6-221a-4c0c-a218-aec736fcdc51\" target=\"_blank\" rel=\"noopener\">Le widget Web<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3f15a9 elementor-widget elementor-widget-html\" data-id=\"b3f15a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"noODwidget\" style=\"display:none\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73cc459 e-flex e-con-boxed e-con e-parent\" data-id=\"73cc459\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-facea76 e-con-full e-flex e-con e-child\" data-id=\"facea76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-accc9b9 elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"accc9b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/onedesk.com\/fr\/guide-dintegration-integre\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">&lt; Pr\u00e9c\u00e9dent<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e3d418d e-con-full e-flex e-con e-child\" data-id=\"e3d418d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9de860e elementor-align-right elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"9de860e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/onedesk.com\/fr\/guide-dintegration-integre-3\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Suivant &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Interface et navigation Contenu du guide d&#8217;int\u00e9gration&nbsp;: Main Menu First Steps Interface &#038; Navigation Work Structure &#038; Organization Adding Support Channels Ticketing &#038; Support Flow Project Management &#038; Tasks Subscribing &#038; Going Live OneDesk est une plateforme tout-en-un pour le service d&#8217;assistance, la gestion de projet et l&#8217;automatisation des services professionnels (PSA). Dans OneDesk, il [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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