{"id":270305,"date":"2024-03-22T13:08:23","date_gmt":"2024-03-22T13:08:23","guid":{"rendered":"https:\/\/onedesk.com\/applications-client\/base-de-connaissances-ai\/"},"modified":"2026-04-21T18:17:11","modified_gmt":"2026-04-21T18:17:11","slug":"base-de-connaissances-ai","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/applications-client\/base-de-connaissances-ai\/","title":{"rendered":"Base de connaissances sur l’IA"},"content":{"rendered":"\t\t
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Base de connaissances sur l'IA <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Am\u00e9liorez votre exp\u00e9rience client et r\u00e9duisez le volume de support gr\u00e2ce \u00e0 une base de connaissances IA. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscrivez-vous gratuitement !<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Tirez parti de la base de connaissances bas\u00e9e sur l'IA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pourquoi chercher quand on peut obtenir imm\u00e9diatement les r\u00e9ponses dont on a besoin ? La base de connaissances bas\u00e9e sur l\u2019IA utilise la puissance des grands mod\u00e8les de langage (LLM) pour r\u00e9sumer le contenu, faciliter la recherche et r\u00e9pondre directement aux requ\u00eates. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n IA personnalis\u00e9e \n \n <\/h3>\n
\n L'IA de type GPT est enti\u00e8rement entra\u00een\u00e9e \u00e0 partir des informations de votre entreprise, garantissant ainsi des donn\u00e9es pr\u00e9cises et pertinentes. Entra\u00eenez-la gr\u00e2ce \u00e0 des articles, des r\u00e9ponses enregistr\u00e9es, votre site web ou les r\u00e9ponses pr\u00e9c\u00e9dentes de vos agents de support. L'IA devient plus intelligente \u00e0 mesure que vous cr\u00e9ez du contenu. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Libre-service aliment\u00e9 par l'IA\n \n <\/h3>\n
\n L'IA est int\u00e9gr\u00e9e \u00e0 l'outil de recherche de la base de connaissances. Plut\u00f4t que de passer du temps \u00e0 chercher des articles, le bot r\u00e9sume et fournit les meilleures r\u00e9ponses et inclut des sources directes. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Technologie d'IA avanc\u00e9e\n \n <\/h3>\n
\n Gr\u00e2ce \u00e0 une technologie d'IA avanc\u00e9e et moderne telle que le traitement du langage naturel (NLP), votre base de connaissances int\u00e9gr\u00e9e \u00e0 l'IA comprend le contexte et l'intention des requ\u00eates des clients. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Base de connaissances compl\u00e8te sur l'IA <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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La base de connaissances int\u00e9gr\u00e9e \u00e0 l’IA convient \u00e0 une grande vari\u00e9t\u00e9 de FAQ, de guides et bien plus encore. Cr\u00e9ez des articles avec un \u00e9diteur de texte facile \u00e0 utiliser. Cr\u00e9ez vos propres cat\u00e9gories structur\u00e9es et cat\u00e9gories parentales pour organiser vos articles. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Plusieurs fa\u00e7ons de d\u00e9ployer\n \n <\/h3>\n
\n Rendez votre base de connaissances en IA accessible depuis plusieurs emplacements. Ajoutez un widget web \u00e0 votre site, fournissez un lien depuis une page web ou utilisez une int\u00e9gration de plugin. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Marquer et configurer\n \n <\/h3>\n
\n Personnalisez votre base de connaissances avec la marque de votre propre entreprise. D\u00e9finissez vos couleurs, logos, ic\u00f4nes, texte de bienvenue pr\u00e9f\u00e9r\u00e9s et bien plus encore. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Cr\u00e9ez des articles robustes\n \n <\/h3>\n
\n Cr\u00e9ez des articles avec toutes les informations n\u00e9cessaires pour accompagner vos clients. Ajoutez des pi\u00e8ces jointes, int\u00e9grez des vid\u00e9os et des images, formatez du texte \u2013 aucun codage requis. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Base de connaissances IA - service d'assistance enti\u00e8rement int\u00e9gr\u00e9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk est un outil tout-en-un de gestion du travail et du support<\/a> . Capturez, r\u00e9pondez et g\u00e9rez les tickets d\u2019assistance. Convertissez les e-mails, les discussions, les formulaires et autres communications en tickets. Organisez et g\u00e9rez votre communication et votre support en un seul endroit. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Billetterie \u00e9lectronique int\u00e9gr\u00e9e\n \n <\/h3>\n
\n Int\u00e9gration directe et facile avec votre bo\u00eete de r\u00e9ception e-mail. Les nouveaux e-mails envoy\u00e9s \u00e0 votre bo\u00eete de r\u00e9ception d'assistance capturent des tickets. Envoyez des r\u00e9ponses depuis OneDesk. Les r\u00e9ponses sont envoy\u00e9es \u00e0 votre client \u00e0 partir de votre propre e-mail d'assistance. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Plusieurs outils d'assistance\n \n <\/h3>\n
\n En plus de la base de connaissances, OneDesk comprend d'autres outils d'assistance, notamment des formulaires de ticket avec d\u00e9viation de ticket IA et un chat en direct int\u00e9gr\u00e9 \u00e0 l'IA. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Suggestions intelligentes bas\u00e9es sur l'IA\n \n <\/h3>\n
\n R\u00e9pondez efficacement \u00e0 vos clients \u00e0 l\u2019aide de suggestions bas\u00e9es sur l\u2019IA. L'IA recommande les r\u00e9ponses et les articles les mieux enregistr\u00e9s en fonction de la conversation ou peut g\u00e9n\u00e9rer de nouvelles r\u00e9ponses. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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D\u00e9veloppez vos connaissances<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vous avez r\u00e9solu un ticket et souhaitez documenter le processus ou en faire un article ? L’IA vous permet de g\u00e9n\u00e9rer des articles \u00e0 partir de vos tickets. Elle supprime les informations personnelles et cr\u00e9e des articles format\u00e9s en fonction des d\u00e9tails et de la solution. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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D\u00e9couvrez les avantages d'une base de connaissances bas\u00e9e sur l'IA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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B\u00e9n\u00e9ficiez de tous les avantages d\u2019une base de connaissances bas\u00e9e sur l\u2019IA.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tToujours disponible\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tD\u00e9veloppez-vous aupr\u00e8s d'un public mondial ou activez une assistance 24h\/24 et 7j\/7. L'IA ne dort jamais ! \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tGagner du temps\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tLa base de connaissances sur l'IA permet de gagner du temps en r\u00e9duisant le volume de support et les probl\u00e8mes courants.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tR\u00e9duire les co\u00fbts\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tUtilisez l\u2019IA et le libre-service pour vous d\u00e9barrasser d\u2019une grande partie de votre assistance, laissant les agents g\u00e9rer des t\u00e2ches \u00e0 plus forte valeur ajout\u00e9e. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tAccro\u00eetre l'efficacit\u00e9 \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tL'int\u00e9gration de l'IA facilite la recherche d'informations pour les clients et les agents. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tExp\u00e9rience client\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tTirez parti de l\u2019IA pour proposer des options de libre-service sup\u00e9rieures avec des r\u00e9ponses faciles \u00e0 trouver \u00e0 tout moment.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tPersonnalis\u00e9\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tVotre IA conna\u00eet uniquement votre entreprise et vos services, garantissant des r\u00e9ponses pr\u00e9cises et informatives. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tVoir toutes les fonctionnalit\u00e9s > <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Questions courantes sur la base de connaissances sur l'IA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n
\n\n \n
\n
\n \n \n Comment utiliser l\u2019IA dans une base de connaissances ? <\/span>\n\n \n
\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
\n\n
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L\u2019IA peut \u00eatre utilis\u00e9e de plusieurs mani\u00e8res dans une base de connaissances. La base de connaissances OneDesk AI se concentre sur l\u2019assistance aux clients et sur l\u2019aide au libre-service. En tant que telle, l\u2019IA de type GPT est int\u00e9gr\u00e9e \u00e0 la recherche. L'IA r\u00e9sumera le contenu, r\u00e9pondra aux questions et fournira des sources pertinentes. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n \u00c0 quels types de questions une IA peut-elle r\u00e9pondre ? <\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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Le robot IA peut r\u00e9pondre \u00e0 toutes les questions sur lesquelles il a \u00e9t\u00e9 form\u00e9 ! L'IA OneDesk peut \u00eatre form\u00e9e sur vos propres articles de base de connaissances, les r\u00e9ponses enregistr\u00e9es et\/ou les r\u00e9ponses pr\u00e9c\u00e9dentes fournies par vos agents d'assistance. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

\n
\n \n \n Comment cr\u00e9er une base de connaissances IA ?<\/span>\n\n \n
\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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\n

Vous pouvez utiliser la base de connaissances OneDesk AI. Cr\u00e9ez un compte OneDesk, puis suivez ces \u00e9tapes : <\/p>\n

    \n
  1. Cr\u00e9ez vos cat\u00e9gories et articles de base de connaissances.<\/li>\n
  2. Allumez votre bot IA. L'IA sera automatiquement entra\u00een\u00e9e sur votre contenu. <\/li>\n
  3. Fournissez votre base de connaissances \u00e0 vos clients.<\/li>\n<\/ol>\n

    Et tu as fini! L'IA deviendra plus intelligente \u00e0 mesure que vous travaillerez et cr\u00e9erez plus d'articles. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

    \n\t\t\t\t\t
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    Commencez gratuitement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    Essai gratuit de 14 jours. Aucune carte de cr\u00e9dit requise. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Base de connaissances sur l’IA Am\u00e9liorez votre exp\u00e9rience client et r\u00e9duisez le volume de support gr\u00e2ce \u00e0 une base de connaissances IA. Inscrivez-vous gratuitement ! Tirez parti de la base de connaissances bas\u00e9e sur l’IA Pourquoi chercher quand on peut obtenir imm\u00e9diatement les r\u00e9ponses dont on a besoin ? La base de connaissances bas\u00e9e sur l\u2019IA […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":60422,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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