{"id":270351,"date":"2024-03-22T13:08:56","date_gmt":"2024-03-22T13:08:56","guid":{"rendered":"https:\/\/onedesk.com\/logiciel-dassistance-2\/ai-help-desk\/"},"modified":"2024-07-19T20:22:12","modified_gmt":"2024-07-19T20:22:12","slug":"ai-help-desk","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/logiciel-dassistance-2\/ai-help-desk\/","title":{"rendered":"Service d’assistance IA"},"content":{"rendered":"\t\t
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Service d'assistance IA<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Augmentez l\u2019efficacit\u00e9 et fournissez une assistance \u00e0 grande \u00e9chelle gr\u00e2ce \u00e0 une solution d\u2019assistance IA personnalis\u00e9e. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Faites gagner du temps aux agents gr\u00e2ce au service d\u2019assistance IA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk est un service d’assistance complet avec int\u00e9gration de l’IA. Cr\u00e9ez des r\u00e9ponses pr\u00e9d\u00e9finies<\/a> et des articles de la base de connaissances. Votre IA exploite la puissance des grands mod\u00e8les linguistiques (LLM) pour sugg\u00e9rer le contenu le plus pertinent en fonction de la conversation. L\u2019IA peut \u00e9galement g\u00e9n\u00e9rer de nouvelles r\u00e9ponses bas\u00e9es sur ses connaissances. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Suggestions intelligentes\n \n <\/h3>\n
\n Obtenez les r\u00e9ponses et les articles les plus pertinents pour r\u00e9pondre aux requ\u00eates des clients \u2013 aucun effort requis. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Cr\u00e9ez facilement de nouvelles r\u00e9ponses\n \n <\/h3>\n
\n Autorisez l\u2019agent AI \u00e0 g\u00e9n\u00e9rer de nouvelles r\u00e9ponses. Vous pouvez enregistrer ces r\u00e9ponses pour cr\u00e9er facilement votre contenu. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Prise en charge multicanal\n \n <\/h3>\n
\n Le logiciel d'assistance de OneDesk comprend l'int\u00e9gration de la messagerie \u00e9lectronique, le chat en direct et bien plus encore. Utilisez l'IA pour r\u00e9pondre aux clients \u00e0 partir de plusieurs canaux. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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G\u00e9rez l'assistance par chat avec une IA avanc\u00e9e<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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G\u00e9rez de gros volumes de support – \u00e0 tout moment ! Votre agent personnel du service d’assistance IA utilise un langage naturel de type GPT pour r\u00e9pondre aux clients. Les connaissances de votre agent IA sont enti\u00e8rement bas\u00e9es sur votre propre contenu : r\u00e9ponses enregistr\u00e9es, pages Web, articles de la base de connaissances<\/a> et\/ou r\u00e9ponses pr\u00e9c\u00e9dentes de l’agent. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Chat en direct int\u00e9gr\u00e9\n \n <\/h3>\n
\n Soutenez les clients et convertissez les prospects depuis votre site Web. D\u00e9ployez facilement un chat en direct aliment\u00e9 par l'IA avec le widget Web OneDesk. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Enti\u00e8rement personnalis\u00e9 \n \n <\/h3>\n
\n Votre agent IA fournit uniquement des informations pertinentes et pr\u00e9cises \u00e0 vos clients car il est form\u00e9 sur votre propre contenu. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Param\u00e8tres configurables\n \n <\/h3>\n
\n Configurez comment et quand le bot r\u00e9pond, sur quel contenu il est form\u00e9, et bien plus encore. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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D\u00e9tournez les tickets et activez le libre-service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Fournissez des options de libre-service de niveau sup\u00e9rieur et r\u00e9duisez le volume de tickets gr\u00e2ce aux outils d’assistance int\u00e9gr\u00e9s \u00e0 l’IA de OneDesk : chat, base de connaissances et formulaires de ticket.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Base de connaissances aliment\u00e9e par l'IA\n \n <\/h3>\n
\n Cr\u00e9ez et publiez des articles de la base de connaissances pour permettre un libre-service client suppl\u00e9mentaire. Le bot IA r\u00e9sume et fournit une assistance aux clients \u00e0 partir de votre base de connaissances. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Formulaires de billets personnalis\u00e9s \n \n <\/h3>\n
\n OneDesk comprend des formulaires personnalisables pour capturer des tickets pr\u00e9cis et complets. L'IA d\u00e9tourne les tickets pour des probl\u00e8mes connus ou des questions courantes en r\u00e9pondant aux questions avant de les soumettre. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Service d'assistance IA de marque\n \n <\/h3>\n
\n Personnalisez l'apparence de votre base de connaissances et de votre chat. Cr\u00e9ez votre propre personnalit\u00e9 IA en configurant le nom et l'avatar de l'agent IA. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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D\u00e9couvrez les avantages d'un service d'assistance bas\u00e9 sur l'IA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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B\u00e9n\u00e9ficiez de tous les avantages d\u2019un service d\u2019assistance IA.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tToujours disponible\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tD\u00e9veloppez-vous aupr\u00e8s d'un public mondial ou activez une assistance 24h\/24 et 7j\/7. L'agent IA ne dort jamais ! \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tGain de temps\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tVotre agent IA peut r\u00e9pondre aux requ\u00eates ou g\u00e9n\u00e9rer de nouvelles r\u00e9ponses plus rapidement que la plupart de ses homologues humains. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tR\u00e9duire les co\u00fbts\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tAutomatisez une grande partie de votre assistance, laissant les agents g\u00e9rer des t\u00e2ches \u00e0 plus forte valeur ajout\u00e9e. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tAccro\u00eetre l'efficacit\u00e9 \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tL\u2019agent IA ne perd pas de temps \u00e0 chercher des r\u00e9ponses pr\u00e9d\u00e9finies ou \u00e0 v\u00e9rifier la documentation. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tExp\u00e9rience client\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tFournissez des r\u00e9ponses imm\u00e9diates et \u00e0 tout moment de la journ\u00e9e en utilisant des conversations naturelles et contextuelles.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tPersonnalis\u00e9\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tVotre agent IA conna\u00eet uniquement votre entreprise et vos services, garantissant ainsi des r\u00e9ponses pr\u00e9cises et informatives. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tVoir toutes les fonctionnalit\u00e9s > <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Questions courantes sur le service d'assistance IA <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n \n \n Comment utiliser l\u2019IA pour le helpdesk ? <\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
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L\u2019IA peut \u00eatre int\u00e9gr\u00e9e au helpdesk de plusieurs mani\u00e8res. Premi\u00e8rement, votre agent IA peut \u00eatre utilis\u00e9 pour donner des suggestions intelligentes ou g\u00e9n\u00e9rer des r\u00e9ponses pour r\u00e9pondre aux clients. Un autre cas d\u2019utilisation courant est celui des chatbots conversationnels d\u2019IA. Les chatbots IA peuvent r\u00e9pondre aux requ\u00eates des clients en utilisant le langage naturel. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n \u00c0 quels types de questions un robot IA peut-il r\u00e9pondre ? <\/span>\n\n \n
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Le robot IA peut r\u00e9pondre \u00e0 toutes les questions sur lesquelles il a \u00e9t\u00e9 form\u00e9 ! L'agent OneDesk AI peut \u00eatre form\u00e9 sur vos propres articles de base de connaissances, les r\u00e9ponses enregistr\u00e9es et\/ou les r\u00e9ponses pr\u00e9c\u00e9dentes fournies par vos agents. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Une IA utilise-t-elle des conversations naturelles ?<\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
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Les chatbots plus anciens avaient du mal \u00e0 comprendre les questions. Mais les nouveaux robots IA, comme l'agent du service d'assistance IA de OneDesk, utilisent des technologies avanc\u00e9es telles que les grands mod\u00e8les linguistiques (LLM) pour produire un langage naturel et comprendre le contexte. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Comment puis-je commencer \u00e0 utiliser l\u2019agent du service d\u2019assistance AI ? <\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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Inscrivez-vous pour un essai gratuit de OneDesk en cliquant sur le bouton \u00ab S'inscrire gratuitement \u00bb. Nous vous recommandons de cr\u00e9er quelques r\u00e9ponses enregistr\u00e9es et articles de la base de connaissances dans votre compte OneDesk. Ce contenu enseignera \u00e0 votre IA votre entreprise. Ensuite, activez simplement votre IA ! L'agent IA sera form\u00e9 automatiquement. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Commencez gratuitement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Essai gratuit de 14 jours. Pas de carte de cr\u00e9dit n\u00e9cessaire. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Service d’assistance IA Augmentez l\u2019efficacit\u00e9 et fournissez une assistance \u00e0 grande \u00e9chelle gr\u00e2ce \u00e0 une solution d\u2019assistance IA personnalis\u00e9e. Inscription gratuite! Faites gagner du temps aux agents gr\u00e2ce au service d\u2019assistance IA OneDesk est un service d’assistance complet avec int\u00e9gration de l’IA. Cr\u00e9ez des r\u00e9ponses pr\u00e9d\u00e9finies et des articles de la base de connaissances. Votre […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":58038,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-270351","page","type-page","status-publish","hentry"],"yoast_head":"\nLogiciel d'assistance IA | Un bureau<\/title>\n<meta name=\"description\" content=\"Fournissez une assistance et augmentez l\u2019efficacit\u00e9 avec le service d\u2019assistance IA. 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