{"id":296179,"date":"2025-06-04T17:39:35","date_gmt":"2025-06-04T17:39:35","guid":{"rendered":"https:\/\/onedesk.com\/solarwinds-servicedesk-alternative\/"},"modified":"2025-06-04T17:39:57","modified_gmt":"2025-06-04T17:39:57","slug":"solarwinds-servicedesk-alternative","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/solarwinds-servicedesk-alternative\/","title":{"rendered":"Alternative au service d’assistance SolarWinds"},"content":{"rendered":"\t\t
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OneDesk, alternative \u00e0 SolarWinds Service Desk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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D\u00e9couvrez une alternative conviviale mais puissante \u00e0 SolarWinds Service Desk, avec OneDesk.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"solarwinds\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Pourquoi rechercher des alternatives \u00e0 SolarWinds Service Desk ? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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SolarWinds est une suite logicielle proposant plusieurs produits destin\u00e9s aux services informatiques. SolarWinds Service Desk est un logiciel de support technique cloud avec fonctionnalit\u00e9s de gestion des tickets et des incidents. SolarWinds Service Desk propose quatre formules diff\u00e9rentes, avec des tarifs et des fonctionnalit\u00e9s sp\u00e9cifiques. La formule de base \u00ab  \u00c9quipe  \u00bb est propos\u00e9e \u00e0 19 $\/utilisateur et par mois, tandis que la formule la plus compl\u00e8te \u00ab  Entreprise  \u00bb est propos\u00e9e \u00e0 89 $\/utilisateur et par mois. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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D\u00e9couvrez OneDesk, l'alternative tout-en-un \u00e0 SolarWinds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk est un logiciel tout-en-un de gestion de projet et de centre de services int\u00e9gr\u00e9 \u00e0 une seule application. OneDesk propose une solution cloud ou sur site. Il offre de nombreuses fonctionnalit\u00e9s similaires \u00e0 SolarWinds, notamment la gestion des tickets. De plus, OneDesk propose des fonctionnalit\u00e9s telles que la gestion de projet et des applications orient\u00e9es client. C\u00f4t\u00e9 tarifs, OneDesk est simple et abordable. Avec OneDesk, vous ne payez que pour le nombre d’agents. <\/p>

D\u00e9couvrez comment SolarWinds Service Desk et OneDesk se comparent : <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/td>OneDesk Help Desk<\/th>SolarWinds Service Desk<\/th>\n<\/tr>\n<\/thead>\n
Pricing<\/td>$10.99-26.99<\/b>\/user a month <\/td>$39.99 +<\/b>\/user a month<\/td>\n<\/tr>\n
Unlimited Customers\/End Users<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Email to Ticket<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Satisfaction Surveys<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Request Forms<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Knowledgebase<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Custom Email Templates<\/td>\"Feature<\/td>only in 'Advanced' plan or higher<\/td>\n<\/tr>\n
Time Tracking<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Service Level Agreements (SLAs)<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Automations<\/td>\"Feature<\/td>only in 'Advanced' plan or higher<\/td>\n<\/tr>\n
Custom Fields<\/td>\"Feature<\/td>only in 'Advanced' plan or higher<\/td>\n<\/tr>\n
Customer Portal<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Real-Time Agent Messaging<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Agent Collaboration<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Asset Management<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Custom Lifecycle Status<\/td>\"Feature<\/td>only in 'Advanced' plan or higher<\/td>\n<\/tr>\n
Scheduled Reports<\/td>\"Feature<\/td>only in 'Advanced' plan or higher<\/td>\n<\/tr>\n
Customer Live Chat<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Gantt Chart<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Kanban Board<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Project Management<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Built-in Integrations <\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Public API<\/td>\"Feature<\/td>only in 'Advanced' plan or higher<\/td>\n<\/tr>\n
Mobile Responsive <\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Mobile Apps<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
AI Chatbot<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Activity Audit<\/td>\"Feature<\/td>only in 'Advanced' plan or higher<\/td>\n<\/tr>\n
User\/Team Roles<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Two Factor Authentication<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Single Sign On (SSO)<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
HIPAA enabled<\/td>\"Featurewith HIPAA plan<\/td>only in 'Advanced' plan or higher<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Que peut offrir OneDesk par rapport \u00e0 SolarWinds Service Desk ? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Fournir des options d'assistance aux utilisateurs finaux<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tSolarwinds Service Desk propose de nombreux outils \u00e0 vos agents. Cependant, pour une assistance optimale, il est important de fournir \u00e9galement leurs propres outils \u00e0 vos clients ou utilisateurs finaux. Dans OneDesk, ces outils incluent : un portail client, une base de connaissances, des formulaires de demande et un chat en direct. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Messagerie en temps r\u00e9el et contextuelle <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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SolarWinds propose des outils de collaboration par ticket. Outre la collaboration en temps r\u00e9el, OneDesk propose une messagerie instantan\u00e9e<\/a> . Communiquez directement avec votre \u00e9quipe ou vos clients gr\u00e2ce \u00e0 la messagerie int\u00e9gr\u00e9e. Vous pouvez cr\u00e9er des tickets \u00e0 partir de conversations Messenger ou les lier \u00e0 des tickets existants. Lier des tickets vous permet de rester inform\u00e9 des d\u00e9tails du ticket. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Gestion de projets et de services tout-en-un<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Outre un logiciel de centre de services performant, OneDesk offre une gestion de projet parfaitement int\u00e9gr\u00e9e dans une seule application. Convertissez chaque ticket en t\u00e2che \u00e0 planifier et \u00e0 programmer. G\u00e9rez et planifiez m\u00eame des projets entiers gr\u00e2ce \u00e0 des outils tels que les sous-t\u00e2ches, les d\u00e9pendances de t\u00e2ches, un diagramme de Gantt et un calendrier. En savoir plus sur OneDesk pour la gestion de projet.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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D\u00e9couvrez pourquoi OneDesk est la meilleure alternative \u00e0 SolarWinds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u00c9valuez OneDesk par vous-m\u00eame avec notre essai enti\u00e8rement gratuit de 14 jours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCommencez gratuitement<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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OneDesk, alternative \u00e0 SolarWinds Service Desk D\u00e9couvrez une alternative conviviale mais puissante \u00e0 SolarWinds Service Desk, avec OneDesk. Pourquoi rechercher des alternatives \u00e0 SolarWinds Service Desk ? SolarWinds est une suite logicielle proposant plusieurs produits destin\u00e9s aux services informatiques. SolarWinds Service Desk est un logiciel de support technique cloud avec fonctionnalit\u00e9s de gestion des tickets et […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-296179","page","type-page","status-publish","hentry"],"yoast_head":"\nAlternative au centre de services SolarWinds\u00a0: OneDesk<\/title>\n<meta name=\"description\" content=\"Vous cherchez une alternative \u00e0 SolarWinds Service Desk\u00a0? Comparez les fonctionnalit\u00e9s et les tarifs de OneDesk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/solarwinds-servicedesk-alternative\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Alternative au centre de services SolarWinds\u00a0: OneDesk\" \/>\n<meta property=\"og:description\" content=\"Vous cherchez une alternative \u00e0 SolarWinds Service Desk\u00a0? 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