{"id":302294,"date":"2026-05-13T20:37:13","date_gmt":"2026-05-13T20:37:13","guid":{"rendered":"https:\/\/onedesk.com\/odie-ai\/ai-article-generation\/"},"modified":"2026-05-13T20:37:19","modified_gmt":"2026-05-13T20:37:19","slug":"ai-article-generation","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/odie-ai\/ai-article-generation\/","title":{"rendered":"G\u00e9n\u00e9ration d&#8217;articles pour la base de connaissances IA"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"302294\" class=\"elementor elementor-302294 elementor-300164\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4bf31fa3 e-flex e-con-boxed e-con e-parent\" data-id=\"4bf31fa3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1f90c803 e-con-full e-flex e-con e-child\" data-id=\"1f90c803\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12714ee8 elementor-widget elementor-widget-heading\" data-id=\"12714ee8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">D\u00e9veloppez vos connaissances gr\u00e2ce \u00e0 l'IA<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45bc3dee elementor-widget__width-initial elementor-widget-widescreen__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"45bc3dee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>G\u00e9n\u00e9rez des articles \u00e0 partir de vos tickets gr\u00e2ce \u00e0 l&#8217;IA pour enrichir facilement vos connaissances.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41e137a8 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"41e137a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/signupfree\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscrivez-vous gratuitement !<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3112c2e e-con-full e-flex e-con e-child\" data-id=\"3112c2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68491f71 elementor-widget elementor-widget-image\" data-id=\"68491f71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1021\" height=\"561\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/12\/ai-kb-generate.webp\" class=\"attachment-large size-large wp-image-301260\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/12\/ai-kb-generate.webp 1021w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/12\/ai-kb-generate-300x165.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/12\/ai-kb-generate-768x422.webp 768w\" sizes=\"(max-width: 1021px) 100vw, 1021px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37fe2d61 e-flex e-con-boxed e-con e-parent\" data-id=\"37fe2d61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-134e6e20 e-con-full e-flex e-con e-child\" data-id=\"134e6e20\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a1396b5 elementor-widget elementor-widget-heading\" data-id=\"5a1396b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">G\u00e9n\u00e9rer des articles de base de connaissances avec l'IA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b0030dd elementor-widget elementor-widget-text-editor\" data-id=\"2b0030dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dans OneDesk AI, la g\u00e9n\u00e9ration d&#8217;articles fonctionne comme suit&nbsp;:<\/p><ul><li>Cliquez sur \u00ab <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-ai-article-generation\/c4d8817f-acd7-4d1f-b2fa-b1a96aeef71e?customerAccess=\" target=\"_blank\" rel=\"noopener\">G\u00e9n\u00e9rer un article avec l&#8217;IA<\/a> \u00bb depuis un ticket<\/li><li>L&#8217;IA supprime les informations personnelles et g\u00e9n\u00e8re un brouillon d&#8217;article d\u00e9taill\u00e9 et format\u00e9 mettant en \u00e9vidence les causes et la solution au probl\u00e8me.<\/li><li>Un agent peut modifier l&#8217;article s&#8217;il le souhaite, puis le publier dans la base de connaissances.  <\/li><\/ul><p>La cr\u00e9ation de connaissances est aussi simple que cela !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-434fd8ac e-con-full e-flex e-con e-child\" data-id=\"434fd8ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7156525 elementor-widget elementor-widget-image\" data-id=\"7156525\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"954\" height=\"700\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2026\/04\/ai-article-create.webp\" class=\"attachment-large size-large wp-image-302296\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2026\/04\/ai-article-create.webp 954w, https:\/\/onedesk.com\/wp-content\/uploads\/2026\/04\/ai-article-create-300x220.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2026\/04\/ai-article-create-768x564.webp 768w\" sizes=\"(max-width: 954px) 100vw, 954px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c9a9925 e-flex e-con-boxed e-con e-parent\" data-id=\"5c9a9925\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-722e549c elementor-arrows-position-outside elementor-widget elementor-widget-n-carousel\" data-id=\"722e549c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;carousel_items&quot;:[{&quot;slide_title&quot;:&quot;email int&quot;,&quot;_id&quot;:&quot;903b270&quot;},{&quot;slide_title&quot;:&quot;Slide #2&quot;,&quot;_id&quot;:&quot;4341fad&quot;},{&quot;slide_title&quot;:&quot;Slide #3&quot;,&quot;_id&quot;:&quot;35144bc&quot;}],&quot;slides_to_show&quot;:&quot;3&quot;,&quot;slides_to_show_tablet_extra&quot;:&quot;2&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;speed&quot;:500,&quot;arrows&quot;:&quot;yes&quot;,&quot;image_spacing_custom_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-carousel swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"swiper-wrapper\" aria-live=\"polite\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"1\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40f583a e-con-full e-flex e-con e-child\" data-id=\"40f583a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23106b2b ekit-equal-height-enable elementor-widget elementor-widget-elementskit-image-box\" data-id=\"23106b2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n            <div class=\"elementskit-info-image-box ekit-image-box text-left style-modern\" >\n\n                \n                <div class=\"elementskit-box-header image-box-img-left\">\n\n                    \n                <\/div>\n                \n                <div class=\"elementskit-box-body ekit-image-box-body\">\n                    <div class=\"elementskit-box-content ekit-image-box-body-inner\">\n                                                <h3 class=\"elementskit-info-box-title\">\n\n                        D\u00e9veloppez votre base de connaissances\n                        \n                    <\/h3>\n                                                            <div class=\"elementskit-box-style-content\">\n                        La g\u00e9n\u00e9ration par IA vous permet de cr\u00e9er facilement et naturellement de nouveaux articles pendant que votre \u00e9quipe travaille sur les tickets.                      <\/div>\n                                    <\/div>\n\n                            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"2\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49616106 e-con-full e-flex e-con e-child\" data-id=\"49616106\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c73567c ekit-equal-height-enable elementor-widget elementor-widget-elementskit-image-box\" data-id=\"4c73567c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n            <div class=\"elementskit-info-image-box ekit-image-box text-left style-modern\" >\n\n                \n                <div class=\"elementskit-box-header image-box-img-left\">\n\n                    \n                <\/div>\n                \n                <div class=\"elementskit-box-body ekit-image-box-body\">\n                    <div class=\"elementskit-box-content ekit-image-box-body-inner\">\n                                                <h3 class=\"elementskit-info-box-title\">\n\n                        Documentez facilement vos r\u00e9solutions\n                        \n                    <\/h3>\n                                                            <div class=\"elementskit-box-style-content\">\n                        Inutile de passer des heures \u00e0 documenter les \u00e9tapes de r\u00e9solution d'un probl\u00e8me. L'IA peut s'en charger pour votre \u00e9quipe.                     <\/div>\n                                    <\/div>\n\n                            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"3\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30976e76 e-con-full e-flex e-con e-child\" data-id=\"30976e76\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29512b09 ekit-equal-height-enable elementor-widget elementor-widget-elementskit-image-box\" data-id=\"29512b09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n            <div class=\"elementskit-info-image-box ekit-image-box text-left style-modern\" >\n\n                \n                <div class=\"elementskit-box-header image-box-img-left\">\n\n                    \n                <\/div>\n                \n                <div class=\"elementskit-box-body ekit-image-box-body\">\n                    <div class=\"elementskit-box-content ekit-image-box-body-inner\">\n                                                <h3 class=\"elementskit-info-box-title\">\n\n                        Fonctionne en synchronisation avec l'agent IA et le copilote\n                        \n                    <\/h3>\n                                                            <div class=\"elementskit-box-style-content\">\n                        Dans OneDesk, votre agent IA et ses fonctionnalit\u00e9s de copilote sont entra\u00een\u00e9s sur votre contenu. Autrement dit, plus vous cr\u00e9ez d'articles, plus votre agent conversationnel IA devient intelligent&nbsp;!                     <\/div>\n                                    <\/div>\n\n                            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-255a0c59 e-flex e-con-boxed e-con e-parent\" data-id=\"255a0c59\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3571f6e0 e-con-full e-flex e-con e-child\" data-id=\"3571f6e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53bba1ef elementor-widget elementor-widget-heading\" data-id=\"53bba1ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Base de connaissances int\u00e9gr\u00e9e<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5db00c37 elementor-widget elementor-widget-text-editor\" data-id=\"5db00c37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/onedesk.com\/fr\/logiciel-dassistance-2\/ai-help-desk\/\" target=\"_blank\" rel=\"noopener\">Le service d&#8217;assistance OneDesk, bas\u00e9 sur l&#8217;IA,<\/a> comprend un centre d&#8217;aide client complet, avec une base de connaissances, vous permettant de traiter les tickets et de personnaliser votre base de connaissances sur la m\u00eame plateforme.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52e6745a e-con-full e-flex e-con e-child\" data-id=\"52e6745a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11d52215 elementor-widget elementor-widget-image\" data-id=\"11d52215\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"911\" height=\"462\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2026\/04\/kb-ai-mode.webp\" class=\"attachment-large size-large wp-image-300998\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2026\/04\/kb-ai-mode.webp 911w, https:\/\/onedesk.com\/wp-content\/uploads\/2026\/04\/kb-ai-mode-300x152.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2026\/04\/kb-ai-mode-768x389.webp 768w\" sizes=\"(max-width: 911px) 100vw, 911px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73753dec e-flex e-con-boxed e-con e-parent\" data-id=\"73753dec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-374f373b elementor-arrows-position-outside elementor-widget elementor-widget-n-carousel\" data-id=\"374f373b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;carousel_items&quot;:[{&quot;slide_title&quot;:&quot;email int&quot;,&quot;_id&quot;:&quot;903b270&quot;},{&quot;slide_title&quot;:&quot;Slide #2&quot;,&quot;_id&quot;:&quot;4341fad&quot;},{&quot;slide_title&quot;:&quot;Slide #3&quot;,&quot;_id&quot;:&quot;35144bc&quot;}],&quot;slides_to_show&quot;:&quot;3&quot;,&quot;slides_to_show_tablet_extra&quot;:&quot;2&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;speed&quot;:500,&quot;arrows&quot;:&quot;yes&quot;,&quot;image_spacing_custom_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-carousel swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"swiper-wrapper\" aria-live=\"polite\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"1\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-62374041 e-con-full e-flex e-con e-child\" data-id=\"62374041\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54bcf747 ekit-equal-height-enable elementor-widget elementor-widget-elementskit-image-box\" data-id=\"54bcf747\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n            <div class=\"elementskit-info-image-box ekit-image-box text-left style-modern\" >\n\n                \n                <div class=\"elementskit-box-header image-box-img-left\">\n\n                    \n                <\/div>\n                \n                <div class=\"elementskit-box-body ekit-image-box-body\">\n                    <div class=\"elementskit-box-content ekit-image-box-body-inner\">\n                                                <h3 class=\"elementskit-info-box-title\">\n\n                        Communaut\u00e9 Foster\n                        \n                    <\/h3>\n                                                            <div class=\"elementskit-box-style-content\">\n                        Activez les fonctionnalit\u00e9s communautaires de votre base de connaissances afin que les utilisateurs finaux puissent poser des questions et s'entraider.                      <\/div>\n                                    <\/div>\n\n                            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"2\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a7e5365 e-con-full e-flex e-con e-child\" data-id=\"7a7e5365\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24e9d9e5 ekit-equal-height-enable elementor-widget elementor-widget-elementskit-image-box\" data-id=\"24e9d9e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n            <div class=\"elementskit-info-image-box ekit-image-box text-left style-modern\" >\n\n                \n                <div class=\"elementskit-box-header image-box-img-left\">\n\n                    \n                <\/div>\n                \n                <div class=\"elementskit-box-body ekit-image-box-body\">\n                    <div class=\"elementskit-box-content ekit-image-box-body-inner\">\n                                                <h3 class=\"elementskit-info-box-title\">\n\n                        Personnalis\u00e9 et de marque  \n                        \n                    <\/h3>\n                                                            <div class=\"elementskit-box-style-content\">\n                        Personnalisez la base de connaissances avec vos propres cat\u00e9gories, couleurs, logos, articles en vedette, et plus encore.                    <\/div>\n                                    <\/div>\n\n                            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"3\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e59d75e e-con-full e-flex e-con e-child\" data-id=\"5e59d75e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30adf874 ekit-equal-height-enable elementor-widget elementor-widget-elementskit-image-box\" data-id=\"30adf874\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n            <div class=\"elementskit-info-image-box ekit-image-box text-left style-modern\" >\n\n                \n                <div class=\"elementskit-box-header image-box-img-left\">\n\n                    \n                <\/div>\n                \n                <div class=\"elementskit-box-body ekit-image-box-body\">\n                    <div class=\"elementskit-box-content ekit-image-box-body-inner\">\n                                                <h3 class=\"elementskit-info-box-title\">\n\n                        Recherche optimis\u00e9e par l'IA\n                        \n                    <\/h3>\n                                                            <div class=\"elementskit-box-style-content\">\n                        La base de connaissances int\u00e8gre \u00e9galement l'IA pour vos utilisateurs finaux, afin qu'ils puissent obtenir des r\u00e9sum\u00e9s utiles g\u00e9n\u00e9r\u00e9s par l'IA lors de leurs recherches.                      <\/div>\n                                    <\/div>\n\n                            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e04d83b e-flex e-con-boxed e-con e-parent\" data-id=\"7e04d83b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a0867e8 elementor-widget elementor-widget-heading\" data-id=\"3a0867e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Explorez les avantages de la cr\u00e9ation de connaissances gr\u00e2ce \u00e0 l'IA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-746aa2dc elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"746aa2dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9couvrez tous les avantages de l&#8217;ajout d&#8217;une g\u00e9n\u00e9ration d&#8217;articles de base de connaissances bas\u00e9e sur l&#8217;IA.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ab848d0 e-con-full e-flex e-con e-child\" data-id=\"ab848d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69e1828c elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"69e1828c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCr\u00e9ation rapide de connaissances\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tL'IA convertit instantan\u00e9ment les tickets r\u00e9solus en brouillons d'articles, ce qui permet aux agents de gagner des heures de r\u00e9daction manuelle.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2dd54b elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"e2dd54b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAm\u00e9lioration de la d\u00e9viation des billets\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tRemplissez votre centre d'aide de solutions pour que les clients puissent trouver des r\u00e9ponses et r\u00e9duire ainsi le nombre de tickets.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53fd8896 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"53fd8896\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTon constant\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tL'IA normalise le langage et la mise en forme, ce qui rend les instructions professionnelles et faciles \u00e0 suivre.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e274969 e-con-full e-flex e-con e-child\" data-id=\"5e274969\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20945b8a elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"20945b8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tsynergie de l'IA\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLes fonctionnalit\u00e9s d'IA de OneDesk fonctionnent de concert pour que votre agent de chat IA apprenne davantage \u00e0 mesure que vous g\u00e9n\u00e9rez des articles.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52bf6864 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"52bf6864\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSujets pertinents\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tG\u00e9n\u00e9rer des articles \u00e0 partir des tickets permet de garantir que vos articles r\u00e9pondent aux besoins r\u00e9els des clients.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30a9e5ed elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"30a9e5ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tInt\u00e9gration plus rapide des agents\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tVotre base de connaissances constitue une ressource de formation compl\u00e8te, aidant les nouvelles recrues \u00e0 trouver plus rapidement des r\u00e9ponses.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4024e6b9 e-con-full e-flex e-con e-child\" data-id=\"4024e6b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4febc817 e-flex e-con-boxed e-con e-child\" data-id=\"4febc817\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-60e54c35 e-flex e-con-boxed e-con e-child\" data-id=\"60e54c35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40d1f075 elementor-align-right elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"40d1f075\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/signupfree\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscription gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6bb37f8f e-con-full e-flex e-con e-child\" data-id=\"6bb37f8f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e45907 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"1e45907\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir toutes les fonctionnalit\u00e9s &gt;  <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4251131a e-con-full e-flex e-con e-parent\" data-id=\"4251131a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41d0fbd7 elementor-widget elementor-widget-heading\" data-id=\"41d0fbd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-585e0127 elementor-widget-mobile__width-initial elementor-widget elementor-widget-elementskit-accordion\" data-id=\"585e0127\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a0856c32c89c\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-585e0127\">\n                        <a href=\"#collapse-4bdf76a6a0856c32c89c\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-4bdf76a6a0856c32c89c\" aria-expanded=\"false\" aria-controls=\"Collapse-4bdf76a6a0856c32c89c\">\n                            \n                            <span class=\"ekit-accordion-title\">Qu\u2019est-ce que la cr\u00e9ation de connaissances par l\u2019IA&nbsp;?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-4bdf76a6a0856c32c89c\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-585e0127\" data-parent=\"#accordion-6a0856c32c89c\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>La cr\u00e9ation de connaissances par IA est une fonctionnalit\u00e9 des outils de support technique et de service client. Elle permet aux agents de cr\u00e9er et de g\u00e9n\u00e9rer facilement des articles \u00e0 partir des tickets. <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-585e0127\">\n                        <a href=\"#collapse-d78ed0c6a0856c32c89c\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d78ed0c6a0856c32c89c\" aria-expanded=\"false\" aria-controls=\"Collapse-d78ed0c6a0856c32c89c\">\n                            \n                            <span class=\"ekit-accordion-title\">Comment puis-je cr\u00e9er un article de base de connaissances \u00e0 partir d&#039;un ticket&nbsp;?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d78ed0c6a0856c32c89c\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-585e0127\" data-parent=\"#accordion-6a0856c32c89c\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>La m\u00e9thode la plus simple pour cr\u00e9er un article de base de connaissances \u00e0 partir d'un ticket consiste \u00e0 utiliser la g\u00e9n\u00e9ration d'articles par IA. Cette fonctionnalit\u00e9, disponible avec l'abonnement Entreprise de OneDesk, vous permet de cliquer simplement sur \u00ab&nbsp;G\u00e9n\u00e9rer un article&nbsp;\u00bb depuis un ticket. Un brouillon d'article est alors g\u00e9n\u00e9r\u00e9. Cet article est format\u00e9 de mani\u00e8re \u00e0 pr\u00e9senter clairement les causes et les \u00e9tapes de r\u00e9solution, en s'appuyant sur les d\u00e9tails du ticket et l'historique des conversations, tout en supprimant les informations personnelles.     <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-585e0127\">\n                        <a href=\"#collapse-13f83776a0856c32c89c\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-13f83776a0856c32c89c\" aria-expanded=\"true\" aria-controls=\"Collapse-13f83776a0856c32c89c\">\n                            \n                            <span class=\"ekit-accordion-title\">Quels sont les avantages de la cr\u00e9ation de connaissances par l&#039;IA&nbsp;?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-13f83776a0856c32c89c\" class=\" show collapse\" aria-labelledby=\"primaryHeading-2-585e0127\" data-parent=\"#accordion-6a0856c32c89c\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Voici quelques avantages de la cr\u00e9ation de connaissances par l'IA&nbsp;:<\/p>\n<ul>\n<li>Gain de temps et cr\u00e9ation rapide de nouveaux articles<\/li>\n<li>Permet aux agents de se concentrer sur la r\u00e9solution des tickets plut\u00f4t que sur la documentation des solutions.<\/li>\n<li>Les articles sont bas\u00e9s sur des probl\u00e8mes du monde r\u00e9el<\/li>\n<li>Uniformise le ton et le format des articles<\/li>\n<li>Fonctionne en synchronisation avec l'agent IA en d\u00e9veloppant son r\u00e9f\u00e9rentiel de connaissances<\/li>\n<\/ul>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-585e0127\">\n                        <a href=\"#collapse-940c1ee6a0856c32c89c\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-940c1ee6a0856c32c89c\" aria-expanded=\"false\" aria-controls=\"Collapse-940c1ee6a0856c32c89c\">\n                            \n                            <span class=\"ekit-accordion-title\">Puis-je utiliser la g\u00e9n\u00e9ration par IA pour cr\u00e9er des articles pour une base de connaissances interne&nbsp;?  <\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-940c1ee6a0856c32c89c\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-585e0127\" data-parent=\"#accordion-6a0856c32c89c\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Oui&nbsp;! OneDesk propose une base de connaissances interne (destin\u00e9e aux agents) et une base de connaissances externe (destin\u00e9e aux utilisateurs finaux\/clients). Apr\u00e8s avoir g\u00e9n\u00e9r\u00e9 un article, vous pouvez choisir o\u00f9 le publier.    <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-585e0127\">\n                        <a href=\"#collapse-031346d6a0856c32c89c\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-031346d6a0856c32c89c\" aria-expanded=\"false\" aria-controls=\"Collapse-031346d6a0856c32c89c\">\n                            \n                            <span class=\"ekit-accordion-title\">Puis-je essayer la fonctionnalit\u00e9 de g\u00e9n\u00e9ration d&#039;articles&nbsp;?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-031346d6a0856c32c89c\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-585e0127\" data-parent=\"#accordion-6a0856c32c89c\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Oui, la g\u00e9n\u00e9ration d'articles est une fonctionnalit\u00e9 professionnelle incluse dans l'essai gratuit de OneDesk. Cet essai comprend des cr\u00e9dits IA permettant de tester toutes les fonctionnalit\u00e9s, y compris la g\u00e9n\u00e9ration d'articles.   <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Qu\u2019est-ce que la cr\u00e9ation de connaissances par l\u2019IA&nbsp;?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>La cr\u00e9ation de connaissances par IA est une fonctionnalit\u00e9 des outils de support technique et de service client. Elle permet aux agents de cr\u00e9er et de g\u00e9n\u00e9rer facilement des articles \u00e0 partir des tickets. <\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Comment puis-je cr\u00e9er un article de base de connaissances \u00e0 partir d&#039;un ticket&nbsp;?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>La m\u00e9thode la plus simple pour cr\u00e9er un article de base de connaissances \u00e0 partir d'un ticket consiste \u00e0 utiliser la g\u00e9n\u00e9ration d'articles par IA. Cette fonctionnalit\u00e9, disponible avec l'abonnement Entreprise de OneDesk, vous permet de cliquer simplement sur \u00ab&nbsp;G\u00e9n\u00e9rer un article&nbsp;\u00bb depuis un ticket. Un brouillon d'article est alors g\u00e9n\u00e9r\u00e9. Cet article est format\u00e9 de mani\u00e8re \u00e0 pr\u00e9senter clairement les causes et les \u00e9tapes de r\u00e9solution, en s'appuyant sur les d\u00e9tails du ticket et l'historique des conversations, tout en supprimant les informations personnelles.     <\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Quels sont les avantages de la cr\u00e9ation de connaissances par l&#039;IA&nbsp;?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Voici quelques avantages de la cr\u00e9ation de connaissances par l'IA&nbsp;:<\/p>\\n<ul>\\n<li>Gain de temps et cr\u00e9ation rapide de nouveaux articles<\/li>\\n<li>Permet aux agents de se concentrer sur la r\u00e9solution des tickets plut\u00f4t que sur la documentation des solutions.<\/li>\\n<li>Les articles sont bas\u00e9s sur des probl\u00e8mes du monde r\u00e9el<\/li>\\n<li>Uniformise le ton et le format des articles<\/li>\\n<li>Fonctionne en synchronisation avec l'agent IA en d\u00e9veloppant son r\u00e9f\u00e9rentiel de connaissances<\/li>\\n<\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"Puis-je utiliser la g\u00e9n\u00e9ration par IA pour cr\u00e9er des articles pour une base de connaissances interne&nbsp;?  \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Oui&nbsp;! OneDesk propose une base de connaissances interne (destin\u00e9e aux agents) et une base de connaissances externe (destin\u00e9e aux utilisateurs finaux\/clients). Apr\u00e8s avoir g\u00e9n\u00e9r\u00e9 un article, vous pouvez choisir o\u00f9 le publier.    <\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Puis-je essayer la fonctionnalit\u00e9 de g\u00e9n\u00e9ration d&#039;articles&nbsp;?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Oui, la g\u00e9n\u00e9ration d'articles est une fonctionnalit\u00e9 professionnelle incluse dans l'essai gratuit de OneDesk. Cet essai comprend des cr\u00e9dits IA permettant de tester toutes les fonctionnalit\u00e9s, y compris la g\u00e9n\u00e9ration d'articles.   <\/p>\\n\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-375ca693 e-flex e-con-boxed e-con e-parent\" data-id=\"375ca693\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67fd5c63 elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"67fd5c63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/onedesk.com\/signupfree\/\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tD\u00e9veloppez votre cr\u00e9ation de connaissances\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tInscrivez-vous pour un essai gratuit\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<span class=\"elementor-cta__button elementor-button elementor-size-\">\n\t\t\t\t\t\tCommencer\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-58d3de1a e-flex e-con-boxed e-con e-parent\" data-id=\"58d3de1a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c7fd4a9 elementor-widget elementor-widget-heading\" data-id=\"4c7fd4a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">En savoir plus sur l'IA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2adfc0d uael-post__link-complete-yes uael-post__arrow-outside elementor-widget elementor-widget-uael-posts\" data-id=\"2adfc0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_slides_to_show&quot;:3,&quot;classic_slides_to_show_tablet&quot;:2,&quot;classic_slides_to_show_mobile&quot;:1}\" data-widget_type=\"uael-posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-post__header\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__body\">\n\t\t\t\n\t\t\n\t\t<div class=\"uael-blog-terms-position- uael-post-image-top uael-post-grid uael-posts\" data-query-type=\"custom\" data-structure=\"carousel\" data-layout=\"\" data-page=\"302294\" data-skin=\"classic\" data-filter-default=\"\" data-offset-top=\"30\" data-post_slider=\"{&quot;slidesToShow&quot;:3,&quot;slidesToScroll&quot;:1,&quot;autoplaySpeed&quot;:5000,&quot;autoplay&quot;:true,&quot;infinite&quot;:true,&quot;pauseOnHover&quot;:true,&quot;speed&quot;:500,&quot;arrows&quot;:true,&quot;dots&quot;:true,&quot;rtl&quot;:false,&quot;prevArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; 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Chaque instant pass\u00e9 par un agent \u00e0 parcourir les conversations et l&#8217;historique des ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/fr\/resolve-with-ai-summaries\/\" target=\"_blank\" aria-labelledby=\"uael-post-300833\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-300833>Lire la suite \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   perspectives-de-l&#039;ia \">\n\t<div class=\"uael-post__bg-wrap uael-bg-wrap-disabled \">\n\n\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/fr\/ai-article-generation\/\" target=\"_blank\" class=\"uael-post__complete-box-overlay\" aria-label=\"Link Complete Box\"><\/a>\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-inner-wrap-disabled\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap uael-content-wrap-disabled\">\n\t\t\t\t\t<h3 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/fr\/ai-article-generation\/\" target=\"_self\">\n\t\t\t\tCr\u00e9ation de connaissances sans effort&nbsp;: g\u00e9n\u00e9ration d\u2019articles par IA\t\t\t<\/a>\n\n\t\t\t\t<\/h3>\n\t\t\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tLes connaissances de votre \u00e9quipe sont un atout pr\u00e9cieux. 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Inscrivez-vous gratuitement ! G\u00e9n\u00e9rer des articles de base de connaissances avec l&#8217;IA Dans OneDesk AI, la g\u00e9n\u00e9ration d&#8217;articles fonctionne comme suit&nbsp;: Cliquez sur \u00ab G\u00e9n\u00e9rer un article avec l&#8217;IA \u00bb depuis un ticket [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":270431,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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