{"id":57412,"date":"2021-03-01T21:19:24","date_gmt":"2021-03-01T21:19:24","guid":{"rendered":"https:\/\/onedesk.com\/il\/"},"modified":"2025-06-04T20:23:37","modified_gmt":"2025-06-04T20:23:37","slug":"it","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/les-equipes\/it\/","title":{"rendered":"IL"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"57412\" class=\"elementor elementor-57412 elementor-51731\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06b577b e-flex e-con-boxed e-con e-parent\" data-id=\"06b577b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f6385a6 e-con-full e-flex e-con e-child\" data-id=\"f6385a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-831b5ce elementor-widget elementor-widget-heading\" data-id=\"831b5ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">OneDesk pour les \u00e9quipes informatiques<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c74821 elementor-widget__width-initial elementor-widget-widescreen__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"7c74821\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Automatisez les t\u00e2ches r\u00e9p\u00e9titives, g\u00e9rez les projets et ma\u00eetrisez les tickets avec le logiciel d&#8217;assistance et de gestion de projet de OneDesk.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-687e912 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"687e912\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca020db e-con-full e-flex e-con e-child\" data-id=\"ca020db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a260f7 elementor-widget elementor-widget-image\" data-id=\"1a260f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"506\" height=\"359\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/IT-Team-1.webp\" class=\"attachment-large size-large wp-image-266259\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/IT-Team-1.webp 506w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/IT-Team-1-300x213.webp 300w\" sizes=\"(max-width: 506px) 100vw, 506px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6bfdc80 e-flex e-con-boxed e-con e-parent\" data-id=\"6bfdc80\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1be7630 e-con-full e-flex e-con e-child\" data-id=\"1be7630\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76b3b40 elementor-widget elementor-widget-heading\" data-id=\"76b3b40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment OneDesk aide-t-il mon \u00e9quipe informatique ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff3e21a e-flex e-con-boxed e-con e-parent\" data-id=\"ff3e21a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-08626b2 e-con-full e-flex e-con e-child\" data-id=\"08626b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c6f013 elementor-widget elementor-widget-image\" data-id=\"6c6f013\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"927\" height=\"484\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp\" class=\"attachment-large size-large wp-image-266887\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp 927w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-300x157.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-768x401.webp 768w\" sizes=\"(max-width: 927px) 100vw, 927px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42e1cc4 e-con-full e-flex e-con e-child\" data-id=\"42e1cc4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a22f2a6 elementor-widget elementor-widget-heading\" data-id=\"a22f2a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Organiser et g\u00e9rer les tickets<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1506c37 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1506c37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avec le syst\u00e8me de billetterie de OneDesk, vous pouvez suivre, surveiller et r\u00e9soudre les tickets dans un emplacement centralis\u00e9. Capturez les tickets de <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/plusieurs-facons-de-creer-des-billets\/\">plusieurs mani\u00e8res,<\/a> telles que par e-mail, chat, formulaires, appels entrants ou applications tierces.  <\/p><p>Choisissez parmi diff\u00e9rentes vues&nbsp;: tableau de bord, tableau, liste ou vue hi\u00e9rarchique. Utilisez les filtres, les regroupements, les recherches et les vues enregistr\u00e9es pour voir ce dont vous avez besoin et ne rien manquer.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-360feab e-flex e-con-boxed e-con e-parent\" data-id=\"360feab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-928c95a e-con-full e-flex e-con e-child\" data-id=\"928c95a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9efcc27 elementor-widget elementor-widget-heading\" data-id=\"9efcc27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Capturer des tickets complets<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a12fe0 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0a12fe0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vos utilisateurs finaux soumettent des demandes informatiques quotidiennement. Utilisez des formulaires de ticket pour recueillir les informations pertinentes et garantir le bon fonctionnement de votre syst\u00e8me. <\/p><p>Personnalisez vos formulaires de ticket en :<\/p><ul><li>Ajout de champs personnalis\u00e9s<\/li><li>D\u00e9finir les champs comme obligatoires ou non<\/li><li>Cr\u00e9ation de formulaires de ticket pour diff\u00e9rents types de probl\u00e8mes<\/li><li>Acheminement des tickets en fonction des choix de champs<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a89f943 e-con-full e-flex e-con e-child\" data-id=\"a89f943\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92b1f65 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"92b1f65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"672\" height=\"803\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form.webp\" class=\"attachment-large size-large wp-image-256065\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form.webp 672w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form-251x300.webp 251w\" sizes=\"(max-width: 672px) 100vw, 672px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0124cc7 e-flex e-con-boxed e-con e-parent\" data-id=\"0124cc7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9f8cde1 e-con-full e-flex e-con e-child\" data-id=\"9f8cde1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23b01f7 elementor-widget elementor-widget-image\" data-id=\"23b01f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"637\" height=\"258\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart.png\" class=\"attachment-large size-large wp-image-205950\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart.png 637w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart-300x122.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart-255x103.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart-198x80.png 198w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart-99x40.png 99w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart-480x194.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart-500x203.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart-360x146.png 360w\" sizes=\"(max-width: 637px) 100vw, 637px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ab6dee2 e-con-full e-flex e-con e-child\" data-id=\"ab6dee2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ee03fc elementor-widget elementor-widget-heading\" data-id=\"6ee03fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rationalisez le processus de d\u00e9ploiement informatique<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92efc0a elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"92efc0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les \u00e9quipes informatiques g\u00e8rent divers projets, tels que les d\u00e9ploiements de logiciels. Les fonctionnalit\u00e9s de gestion de projets et de t\u00e2ches de OneDesk vous permettent de g\u00e9rer les tickets au m\u00eame endroit que les projets.   <span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-secondary ); font-family: var( --e-global-typography-a428b29-font-family ), Sans-serif; letter-spacing: var( --e-global-typography-a428b29-letter-spacing ); word-spacing: var( --e-global-typography-a428b29-word-spacing ); text-align: var(--text-align);\">Suivez et enregistrez toutes les \u00e9tapes n\u00e9cessaires \u00e0 la r\u00e9alisation de vos projets informatiques. G\u00e9rez m\u00eame les projets informatiques les plus complexes gr\u00e2ce \u00e0 des fonctionnalit\u00e9s telles que les d\u00e9pendances de t\u00e2ches, les sous-t\u00e2ches et les workflows automatis\u00e9s.   <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bac0e0 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5bac0e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk vous permet de cr\u00e9er vos propres <a href=\"https:\/\/onedesk.com\/features-index\/project-cloning\/\">mod\u00e8les<\/a> pour simplifier votre processus de d\u00e9ploiement logiciel. Gr\u00e2ce aux mod\u00e8les, vous pouvez d\u00e9marrer facilement un nouveau projet en cr\u00e9ant et en assignant toutes les t\u00e2ches en cons\u00e9quence. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-459415a e-flex e-con-boxed e-con e-parent\" data-id=\"459415a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a5af0f7 e-con-full e-flex e-con e-child\" data-id=\"a5af0f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79c6293 elementor-widget elementor-widget-heading\" data-id=\"79c6293\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Suivez le temps avec pr\u00e9cision<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc4e4ec elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"bc4e4ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le suivi du temps permet aux \u00e9quipes informatiques de surveiller la productivit\u00e9 de l&#8217;\u00e9quipe ou de fournir des rapports aux responsables. Les \u00e9quipes informatiques peuvent \u00e9galement identifier le temps \u00e0 consacrer \u00e0 chaque t\u00e2che, ce qui leur permet de hi\u00e9rarchiser les t\u00e2ches au niveau appropri\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b73bfc0 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b73bfc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avec OneDesk, vous pouvez enregistrer <a href=\"https:\/\/onedesk.com\/features-index\/tracking-work\/\">des feuilles de temps<\/a> pour vos tickets et t\u00e2ches. Vous pouvez ensuite suivre l&#8217;utilisation de vos heures. Votre \u00e9quipe peut ainsi se concentrer sur le travail en cours et prendre des d\u00e9cisions \u00e9clair\u00e9es. Les feuilles de temps et les minuteurs de OneDesk sont faciles \u00e0 utiliser pendant que vous travaillez.     <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b045701 e-con-full e-flex e-con e-child\" data-id=\"b045701\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ed6381 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"0ed6381\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1005\" height=\"450\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet.webp\" class=\"attachment-large size-large wp-image-168889\" alt=\"application de minuterie\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet.webp 1005w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet-300x134.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet-768x344.webp 768w\" sizes=\"(max-width: 1005px) 100vw, 1005px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e78b450 e-flex e-con-boxed e-con e-parent\" data-id=\"e78b450\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6001506 e-con-full e-flex e-con e-child\" data-id=\"6001506\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2f6748 elementor-widget elementor-widget-image\" data-id=\"c2f6748\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"558\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/PSA-financials-1024x558.webp\" class=\"attachment-large size-large wp-image-267341\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/PSA-financials-1024x558.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/PSA-financials-300x164.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/PSA-financials-768x419.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/PSA-financials.webp 1075w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3420b47 e-con-full e-flex e-con e-child\" data-id=\"3420b47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b253e9 elementor-widget elementor-widget-heading\" data-id=\"9b253e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Facture pour votre temps et vos projets<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1e78a3 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b1e78a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous \u00eates une entreprise informatique externe, vous facturez probablement au temps ou au d\u00e9ploiement de projets. OneDesk simplifie cette t\u00e2che gr\u00e2ce \u00e0 ses fonctionnalit\u00e9s int\u00e9gr\u00e9es de devis et de facturation. Cr\u00e9ez et envoyez des factures en fonction du temps facturable suivi. Vous pouvez \u00e9galement facturer vos clients pour des heures pr\u00e9pay\u00e9es. Le temps pr\u00e9pay\u00e9 est d\u00e9duit du compte client au fur et \u00e0 mesure que votre \u00e9quipe enregistre son temps.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8b1a8b e-flex e-con-boxed e-con e-parent\" data-id=\"f8b1a8b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bc2f74d e-con-full e-flex e-con e-child\" data-id=\"bc2f74d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cba93c5 elementor-widget elementor-widget-heading\" data-id=\"cba93c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gagnez du temps sur les probl\u00e8mes courants<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc0a0d7 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"cc0a0d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En tant que professionnel de l&#8217;informatique, vous avez probablement d\u00e9j\u00e0 trait\u00e9 de nombreux tickets courants. R\u00e9duisez plut\u00f4t le nombre de tickets et gagnez du temps gr\u00e2ce \u00e0 des fonctionnalit\u00e9s comme les outils en libre-service, l&#8217;IA et les r\u00e9ponses pr\u00e9-enregistr\u00e9es.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-921c1b2 elementor-widget elementor-widget-heading\" data-id=\"921c1b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Libre-service aliment\u00e9 par l'IA<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de6db10 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"de6db10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk comprend une base de connaissances en libre-service o\u00f9 les utilisateurs finaux peuvent parcourir et rechercher des r\u00e9ponses.  <\/p><p>Les outils en libre-service de OneDesk peuvent \u00e9galement \u00eatre <a href=\"https:\/\/onedesk.com\/fr\/applications-client\/base-de-connaissances-ai\/\">optimis\u00e9s par l&#8217;IA<\/a> . L&#8217;agent IA est form\u00e9 \u00e0 votre contenu (articles, r\u00e9ponses enregistr\u00e9es ou pages web). Cet agent IA de type GPT peut r\u00e9pondre aux questions dans le chat, rediriger les probl\u00e8mes avant la cr\u00e9ation des tickets ou synth\u00e9tiser le contenu de votre base de connaissances.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-89f4225 e-con-full e-flex e-con e-child\" data-id=\"89f4225\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d50de5 elementor-widget elementor-widget-image\" data-id=\"5d50de5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"471\" height=\"582\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase.webp\" class=\"attachment-large size-large wp-image-232756\" alt=\"Base de connaissances des services informatiques\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase.webp 471w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase-243x300.webp 243w\" sizes=\"(max-width: 471px) 100vw, 471px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbb7aa0 e-flex e-con-boxed e-con e-parent\" data-id=\"bbb7aa0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-deb696d e-con-full e-flex e-con e-child\" data-id=\"deb696d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea2c651 elementor-widget elementor-widget-image\" data-id=\"ea2c651\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"739\" height=\"317\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches.webp\" class=\"attachment-large size-large wp-image-168900\" alt=\"prise en charge des accords de niveau de service\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches.webp 739w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches-300x129.webp 300w\" sizes=\"(max-width: 739px) 100vw, 739px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e91b7fb e-con-full e-flex e-con e-child\" data-id=\"e91b7fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-505508a elementor-widget elementor-widget-heading\" data-id=\"505508a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Automatiser les accords de niveau de service (SLA)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef1d64a elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ef1d64a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les SLA sont des politiques qui d\u00e9finissent le niveau de service que vous fournissez \u00e0 vos utilisateurs finaux. Les SLA peuvent d\u00e9finir le temps de r\u00e9ponse du ticket, le temps de r\u00e9solution du ticket, etc. Les \u00e9quipes informatiques utilisent g\u00e9n\u00e9ralement les SLA pour mesurer et am\u00e9liorer la r\u00e9activit\u00e9 de leurs \u00e9quipes et augmenter la satisfaction client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e38731a elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e38731a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk automatise l&#8217;association des politiques SLA aux tickets d&#8217;assistance. Cela \u00e9limine la n\u00e9cessit\u00e9 <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/gestion-sla\/\">d&#8217;ajouter des politiques SLA<\/a> \u00e0 chaque type de ticket et r\u00e9duit les t\u00e2ches r\u00e9p\u00e9titives pour votre \u00e9quipe. Vous pouvez ensuite surveiller les SLA en fonction de leurs violations, de leur priorit\u00e9, de leurs responsables, etc.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f3c2ee e-flex e-con-boxed e-con e-parent\" data-id=\"4f3c2ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-03d4835 e-con-full e-flex e-con e-child\" data-id=\"03d4835\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e90a054 elementor-widget elementor-widget-heading\" data-id=\"e90a054\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">G\u00e9rer des projets informatiques de mani\u00e8re collaborative  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7690e73 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7690e73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les projets informatiques n\u00e9cessitent une collaboration avec les \u00e9quipes et les clients pour identifier et mettre en \u0153uvre des solutions appropri\u00e9es. Ces solutions peuvent contenir des bogues, des demandes de fonctionnalit\u00e9s ou des mises \u00e0 jour qui sont r\u00e9solus via une communication continue entre l&#8217;\u00e9quipe informatique et les parties prenantes. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bfe9cd elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2bfe9cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les fonctionnalit\u00e9s de communication de OneDesk permettent \u00e0 vos clients et utilisateurs de soumettre des commentaires et de signaler des bogues. Vous pouvez discuter des besoins de votre utilisateur final ou poser plus de questions sur les bogues signal\u00e9s. Avec l&#8217;option de partage de fichiers, vous pouvez facilement joindre des fichiers et tenir tout le monde au courant des nouvelles versions et produits.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9754611 e-con-full e-flex e-con e-child\" data-id=\"9754611\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d4a6bc elementor-widget elementor-widget-image\" data-id=\"5d4a6bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"866\" height=\"481\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/details-communication.webp\" class=\"attachment-large size-large wp-image-265569\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/details-communication.webp 866w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/details-communication-300x167.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/details-communication-768x427.webp 768w\" sizes=\"(max-width: 866px) 100vw, 866px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4598291 e-flex e-con-boxed e-con e-parent\" data-id=\"4598291\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1c3bec0 e-con-full e-flex e-con e-child\" data-id=\"1c3bec0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4588003 elementor-widget elementor-widget-image\" data-id=\"4588003\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"334\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/IT-Team-Collaborating.jpg\" class=\"attachment-large size-large wp-image-238570\" alt=\"it teams\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/IT-Team-Collaborating.jpg 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/IT-Team-Collaborating-300x200.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-acfe35e e-con-full e-flex e-con e-child\" data-id=\"acfe35e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39234ba elementor-widget elementor-widget-heading\" data-id=\"39234ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OneDesk pour les \u00e9quipes informatiques<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de3b089 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"de3b089\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk simplifie la gestion des tickets et la planification des projets informatiques. Avec OneDesk, g\u00e9rez vos projets du d\u00e9but \u00e0 la fin&nbsp;; collectez et traitez les tickets depuis diff\u00e9rents canaux&nbsp;; tenez les utilisateurs finaux et vos collaborateurs inform\u00e9s gr\u00e2ce \u00e0 la messagerie en temps r\u00e9el et \u00e0 l&#8217;int\u00e9gration des e-mails&nbsp;; et automatisez les processus gr\u00e2ce \u00e0 des r\u00e8gles automatis\u00e9es flexibles. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9aa847 elementor-widget elementor-widget-heading\" data-id=\"d9aa847\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pourquoi OneDesk ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c9fd25 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2c9fd25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk est une combinaison de service d&#8217;assistance et de gestion de projet dans une seule application. Ces fonctionnalit\u00e9s vous permettent de g\u00e9rer votre service d&#8217;assistance tout au long de vos projets. Vous pouvez \u00e9galement int\u00e9grer les probl\u00e8mes ou les bugs aux plans de projet. Mieux encore, vous n&#8217;avez pas besoin d&#8217;acheter, d&#8217;apprendre, d&#8217;int\u00e9grer et de basculer entre plusieurs applications.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-702daf4 e-flex e-con-boxed e-con e-parent\" data-id=\"702daf4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cefbf8d e-con-full e-flex e-con e-child\" data-id=\"cefbf8d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7cce238 elementor-widget elementor-widget-heading\" data-id=\"7cce238\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quemment pos\u00e9es sur OneDesk pour les \u00e9quipes informatiques<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ec55f7 elementor-widget__width-initial elementor-widget-mobile__width-initial uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"0ec55f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-154' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-76fb8d3\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-76fb8d3 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-69d151a0b829f\">Pouvons-nous utiliser OneDesk pour une soci\u00e9t\u00e9 informatique externe ?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Oui, OneDesk est populaire aupr\u00e8s des entreprises informatiques externes. Nous proposons un widget web \u00e0 ajouter \u00e0 votre site web. Cette fonctionnalit\u00e9 permet \u00e0 vos clients et prospects de nous contacter et de soumettre des tickets. Vous pouvez \u00e9galement recevoir des tickets par e-mail et via des formulaires. Gr\u00e2ce au suivi du temps, \u00e0 la facturation et \u00e0 la gestion de projet int\u00e9gr\u00e9s, vous pouvez g\u00e9rer de nombreux aspects de votre entreprise informatique.      <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-2b7fd2d\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-2b7fd2d uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-69d151a0b8415\">Une \u00e9quipe informatique interne peut-elle utiliser OneDesk&nbsp;?  <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Oui, OneDesk peut \u00eatre utilis\u00e9 par les \u00e9quipes informatiques internes. Il permet la gestion des tickets par e-mail, chat, formulaires et outils populaires aupr\u00e8s des \u00e9quipes internes, tels que Teams et Slack. Vous pouvez utiliser les fonctionnalit\u00e9s de gestion de projet de OneDesk pour g\u00e9rer les t\u00e2ches informatiques internes, comme les d\u00e9ploiements de logiciels. Nos tarifs sont \u00e9galement bas\u00e9s uniquement sur le nombre d'agents informatiques.     <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-993fad5\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-993fad5 uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-69d151a0b8516\">Quelles fonctionnalit\u00e9s OneDesk sont utiles aux \u00e9quipes informatiques&nbsp;?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>OneDesk propose de nombreuses fonctionnalit\u00e9s utiles aux \u00e9quipes informatiques. Votre \u00e9quipe peut centraliser la r\u00e9ception des tickets depuis plusieurs canaux, r\u00e9duire le volume de tickets gr\u00e2ce \u00e0 des outils en libre-service et planifier des projets informatiques. <\/p><p>Les fonctionnalit\u00e9s incluent&nbsp;:  <\/p><ul><li>Mod\u00e8les de projet<\/li><li>Automatismes<\/li><li>Formulaires de demande personnalis\u00e9s<\/li><li>Messagerie en temps r\u00e9el<\/li><li>Int\u00e9gration de courrier \u00e9lectronique<\/li><li>Planification de projets et de t\u00e2ches<\/li><li>et plus<\/li><\/ul><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c8b691 e-flex e-con-boxed e-con e-parent\" data-id=\"4c8b691\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d7bd519 e-con-full e-flex e-con e-child\" data-id=\"d7bd519\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c260d2 elementor-widget elementor-widget-heading\" data-id=\"0c260d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Commencez gratuitement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-573e031 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"573e031\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00c9valuez OneDesk par vous-m\u00eame avec notre essai enti\u00e8rement gratuit de 14 jours.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f57c20 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"5f57c20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Commencez gratuitement<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a80220 e-con-full e-flex e-con e-child\" data-id=\"0a80220\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce2db13 elementor-widget elementor-widget-image\" data-id=\"ce2db13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"398\" height=\"215\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png\" class=\"attachment-large size-large wp-image-255542\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png 398w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket-300x162.png 300w\" sizes=\"(max-width: 398px) 100vw, 398px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d34f4d8 e-flex e-con-boxed e-con e-parent\" data-id=\"d34f4d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f15c2b4 elementor-widget elementor-widget-heading\" data-id=\"f15c2b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Plus de solutions pour les \u00e9quipes informatiques<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd7a525 e-flex e-con-boxed e-con e-parent\" data-id=\"cd7a525\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5c0d770 e-con-full e-flex e-con e-child\" data-id=\"5c0d770\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element 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