{"id":57490,"date":"2021-03-02T15:37:49","date_gmt":"2021-03-02T15:37:49","guid":{"rendered":"https:\/\/onedesk.com\/solution-helpdesk-interne\/"},"modified":"2023-09-27T17:27:20","modified_gmt":"2023-09-27T17:27:20","slug":"solution-helpdesk-interne","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/logiciel-dassistance-2\/solution-helpdesk-interne\/","title":{"rendered":"Logiciel d&#8217;assistance interne"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"57490\" class=\"elementor elementor-57490 elementor-47543\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e48c2cc e-flex e-con-boxed e-con e-parent\" data-id=\"e48c2cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-df7497e e-con-full e-flex e-con e-child\" data-id=\"df7497e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13389ef elementor-widget elementor-widget-heading\" data-id=\"13389ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Solution logicielle de service d'assistance interne puissante<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9778898 elementor-widget elementor-widget-text-editor\" data-id=\"9778898\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>G\u00e9rez efficacement toutes les demandes des utilisateurs finaux. OneDesk est un logiciel d&#8217;assistance interne complet.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2748bd elementor-align-left elementor-widget elementor-widget-global elementor-global-255587 elementor-widget-button\" data-id=\"a2748bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get started free<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d9cb54 e-con-full e-flex e-con e-child\" data-id=\"9d9cb54\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8237a64 elementor-widget elementor-widget-image\" data-id=\"8237a64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"725\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/helpdesk-working-1024x725.webp\" class=\"attachment-large size-large wp-image-255899\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/helpdesk-working-1024x725.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/helpdesk-working-300x212.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/helpdesk-working-768x544.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/helpdesk-working-1536x1088.webp 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/helpdesk-working-2048x1450.webp 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-15699b3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"15699b3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8e23fae\" data-id=\"8e23fae\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fda5787 elementor-widget elementor-widget-heading\" data-id=\"fda5787\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solution logicielle d'assistance interne centralis\u00e9e<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e48339 elementor-widget elementor-widget-text-editor\" data-id=\"8e48339\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>G\u00e9rez, suivez et r\u00e9solvez les probl\u00e8mes \u00e0 partir d&#8217;un logiciel de service d&#8217;assistance interne centralis\u00e9.<\/p>\n<p>OneDesk a des conversations attach\u00e9es aux tickets. Vous pouvez avoir des conversations distinctes avec votre \u00e9quipe et les utilisateurs finaux sur le m\u00eame ticket.  <\/p>\n<p>Triez, attribuez et hi\u00e9rarchisez facilement vos tickets gr\u00e2ce \u00e0 des vues personnalis\u00e9es robustes. Sachez en un coup d\u2019\u0153il comment \u00e9voluent les tickets. Travaillez sur un tableau, une liste ou une arborescence. Filtrez, regroupez et triez les tickets selon vos besoins.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5746dfb\" data-id=\"5746dfb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a759e5d elementor-widget elementor-widget-image\" data-id=\"a759e5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"995\" height=\"389\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View.webp\" class=\"attachment-large size-large wp-image-236805\" alt=\"vue de la bo\u00eete de r\u00e9ception partag\u00e9e des services professionnels\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View.webp 995w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View-300x117.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View-768x300.webp 768w\" sizes=\"(max-width: 995px) 100vw, 995px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ab34234 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ab34234\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-94d5acb\" data-id=\"94d5acb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-08c247b elementor-widget elementor-widget-heading\" data-id=\"08c247b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Syst\u00e8me de billetterie interne du helpdesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fcbfc93 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fcbfc93\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e0f486a\" data-id=\"e0f486a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8049afa elementor-widget elementor-widget-heading\" data-id=\"8049afa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Regroupez les tickets provenant de plusieurs canaux<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a8a2f7 elementor-widget elementor-widget-text-editor\" data-id=\"5a8a2f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les employ\u00e9s peuvent soumettre des tickets au syst\u00e8me d&#8217;assistance interne de plusieurs mani\u00e8res. <\/p>\n<ul>\n<li>Int\u00e9grez votre bo\u00eete de r\u00e9ception d&#8217;assistance pour cr\u00e9er des tickets \u00e0 partir des e-mails entrants. Les demandes seront automatiquement converties en tickets et toutes les informations seront saisies sur le ticket : pi\u00e8ces jointes, message, ligne d&#8217;objet et informations sur l&#8217;employ\u00e9. <\/li>\n<li>Utilisez des formulaires personnalisables pour recevoir des billets. Obtenez les informations dont vous avez besoin avec les champs personnalis\u00e9s et obligatoires.  <\/li>\n<li>Int\u00e9grez des applications tierces, telles que <a href=\"https:\/\/onedesk.com\/slack-integration-helpdesk\/\">Slack<\/a> , pour cr\u00e9er des tickets.<\/li>\n<li>Importez des tickets existants \u00e0 partir d\u2019autres syst\u00e8mes ou de fichiers CSV.  <\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-65b7855\" data-id=\"65b7855\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b6a67fd elementor-widget elementor-widget-image\" data-id=\"b6a67fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"624\" height=\"713\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/RequestForm.webp\" class=\"attachment-large size-large wp-image-232068\" alt=\"formulaire web client\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/RequestForm.webp 624w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/RequestForm-263x300.webp 263w\" sizes=\"(max-width: 624px) 100vw, 624px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c058717 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c058717\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8496bdc\" data-id=\"8496bdc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-636c337 elementor-widget elementor-widget-heading\" data-id=\"636c337\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Syst\u00e8me de ticket d'assistance interne<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4a8e1d4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4a8e1d4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-280cceb\" data-id=\"280cceb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ded267f elementor-widget elementor-widget-image\" data-id=\"ded267f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"850\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies.webp\" class=\"attachment-large size-large wp-image-169464\" alt=\"r\u00e9ponses automatiques du service d&apos;assistance\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies.webp 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies-300x255.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies-768x653.webp 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-340bc60\" data-id=\"340bc60\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c62a6a elementor-widget elementor-widget-heading\" data-id=\"1c62a6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c9liminez les r\u00e9p\u00e9titions gr\u00e2ce aux automatisations de support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf4e5d4 elementor-widget elementor-widget-text-editor\" data-id=\"cf4e5d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>  Le syst\u00e8me de tickets d&#8217;assistance interne de OneDesk fournit une r\u00e9ponse rapide et un accus\u00e9 de r\u00e9ception avec des r\u00e9ponses automatis\u00e9es  <\/p>\n<p>Vous pouvez modifier les automatisations de flux de travail pour effectuer de nombreuses t\u00e2ches polyvalentes. Les automatisations sont tr\u00e8s flexibles et vous permettent de gagner beaucoup de temps.<\/p>\n<p>Acheminez, attribuez, hi\u00e9rarchisez automatiquement et bien plus encore. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a7afdec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a7afdec\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e45827f\" data-id=\"e45827f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d08029a elementor-widget elementor-widget-heading\" data-id=\"d08029a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Solution libre-service interne<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b143f81 elementor-widget elementor-widget-text-editor\" data-id=\"b143f81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour les probl\u00e8mes n\u00e9cessitant une intervention humaine, vous pouvez diriger le client vers l&#8217;application de la base de connaissances. Dans la base de connaissances, vous pouvez cr\u00e9er une vari\u00e9t\u00e9 d&#8217;articles pour les produits, les proc\u00e9dures, les services et plus encore. Vous pouvez \u00e9galement utiliser l&#8217;application du portail en libre-service. Les utilisateurs finaux peuvent se connecter au portail pour rester inform\u00e9s de la progression et de l&#8217;\u00e9tat des tickets. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-acd0962\" data-id=\"acd0962\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-15db491 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"15db491\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"471\" height=\"582\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase.webp\" class=\"attachment-large size-large wp-image-232756\" alt=\"Base de connaissances des services informatiques\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase.webp 471w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase-243x300.webp 243w\" sizes=\"(max-width: 471px) 100vw, 471px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-8214679 e-flex e-con-boxed e-con e-parent\" data-id=\"8214679\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6456271 e-con-full e-flex e-con e-child\" data-id=\"6456271\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74519cc elementor-widget elementor-widget-image\" data-id=\"74519cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"690\" height=\"609\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-SavedReply.webp\" class=\"attachment-large size-large wp-image-256052\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-SavedReply.webp 690w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-SavedReply-300x265.webp 300w\" sizes=\"(max-width: 690px) 100vw, 690px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2cc4a39 e-con-full e-flex e-con e-child\" data-id=\"2cc4a39\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae2224a elementor-widget elementor-widget-heading\" data-id=\"ae2224a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gagnez du temps avec les r\u00e9ponses standardis\u00e9es<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fa6878 elementor-widget elementor-widget-text-editor\" data-id=\"8fa6878\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>J&#8217;ai des probl\u00e8mes de connexion ! Comment r\u00e9initialiser mon mot de passe ?<\/p>\n<p>Semble familier? Ne perdez pas de temps \u00e0 taper des r\u00e9ponses \u00e0 chaque fois. Au lieu de cela, r\u00e9pondez aux questions courantes d&#8217;un simple clic sur un bouton en utilisant des r\u00e9ponses pr\u00e9d\u00e9finies. Les r\u00e9ponses standardis\u00e9es peuvent avoir des propri\u00e9t\u00e9s dynamiques pour int\u00e9grer automatiquement des informations contextuelles.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ab5a4ae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ab5a4ae\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b9eab86\" data-id=\"b9eab86\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c524c5f elementor-widget elementor-widget-heading\" data-id=\"c524c5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Logiciel de centre de service informatique interne<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4f6eca4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4f6eca4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c0b4259\" data-id=\"c0b4259\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5065ca6 elementor-widget elementor-widget-text-editor\" data-id=\"5065ca6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les \u00e9quipes informatiques peuvent servir des clients externes ou des clients internes. Le logiciel d&#8217;assistance informatique interne de OneDesk offre une plus grande visibilit\u00e9 et un meilleur contr\u00f4le sur les probl\u00e8mes informatiques. R\u00e9duisez les interruptions d&#8217;activit\u00e9 en suivant et en g\u00e9rant tous les tickets et t\u00e2ches.<\/p>\n<p>Affectez des \u00e9quipes appropri\u00e9es pour r\u00e9soudre les probl\u00e8mes techniques \u00e0 plusieurs niveaux afin de fournir un service de qualit\u00e9.<\/p>\n<p>Avec OneDesk, l&#8217;\u00e9quipe informatique peut utiliser des vues standard ou cr\u00e9er des vues personnalis\u00e9es des tickets. Cette fonctionnalit\u00e9 permet \u00e0 l&#8217;\u00e9quipe de filtrer et de regrouper les tickets, ce qui simplifie le suivi et l&#8217;organisation. Visualisez tous les tickets qui vous sont attribu\u00e9s ou regroupez les tickets par niveau de priorit\u00e9, \u00e0 titre d&#8217;exemples.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4279599\" data-id=\"4279599\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-af6887e elementor-widget elementor-widget-image\" data-id=\"af6887e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"853\" height=\"954\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views.png\" class=\"attachment-large size-large wp-image-101165\" alt=\"Vues de travail\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views.png 853w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views-268x300.png 268w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views-768x859.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views-805x900.png 805w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views-255x285.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views-72x80.png 72w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views-36x40.png 36w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views-480x537.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views-500x559.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views-750x839.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views-360x403.png 360w\" sizes=\"(max-width: 853px) 100vw, 853px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f2c9824 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f2c9824\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bb1a3d9\" data-id=\"bb1a3d9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b807282 elementor-widget elementor-widget-image\" data-id=\"b807282\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"568\" height=\"766\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Ticket-Types.webp\" class=\"attachment-large size-large wp-image-233126\" alt=\"syst\u00e8me de billetterie flexible\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Ticket-Types.webp 568w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Ticket-Types-222x300.webp 222w\" sizes=\"(max-width: 568px) 100vw, 568px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c610dda\" data-id=\"c610dda\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-350f54c elementor-widget elementor-widget-heading\" data-id=\"350f54c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une solution informatique interne tr\u00e8s flexible<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7c7cb9 elementor-widget elementor-widget-text-editor\" data-id=\"c7c7cb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avez-vous des flux de travail uniques pour chaque type de probl\u00e8me&nbsp;? Cr\u00e9ez plusieurs types de tickets avec des noms, des ic\u00f4nes et des statuts de cycle de vie configurables. <\/p>\n<\/p>\n<p>Fournissez plus d&#8217;informations en ajoutant des champs personnalis\u00e9s \u00e0 vos tickets. Les champs personnalis\u00e9s peuvent \u00eatre de plusieurs types: texte, nombre, date, co\u00fbt et choix. Vous pouvez nommer le champ et l&#8217;ajouter \u00e0 diff\u00e9rents types de tickets ou projets en fonction de vos besoins.<\/p>\n<\/p>\n<p>Transformez un ticket en t\u00e2che pour planifier et programmer votre travail. OneDesk fournit des fonctionnalit\u00e9s de planification avanc\u00e9es telles que la notation des t\u00e2ches, les d\u00e9pendances et les relations li\u00e9es.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53106bf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"53106bf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e61bc02\" data-id=\"e61bc02\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0c0f1b3 elementor-widget elementor-widget-heading\" data-id=\"0c0f1b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Suivre le temps et la charge de travail<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbf0095 elementor-widget elementor-widget-text-editor\" data-id=\"bbf0095\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>G\u00e9rez vos projets et d\u00e9ploiements informatiques directement depuis votre helpdesk. D\u00e9composez les projets en t\u00e2ches et sous-t\u00e2ches. Planifiez et surveillez visuellement \u00e0 l&#8217;aide des vues Gantt, Kanban, calendrier et liste. Configurez votre flux de travail avec des d\u00e9pendances de t\u00e2ches et des automatisations.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3f7d8c1\" data-id=\"3f7d8c1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b99482 elementor-widget elementor-widget-image\" data-id=\"3b99482\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1005\" height=\"450\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet.webp\" class=\"attachment-large size-large wp-image-168889\" alt=\"application de minuterie\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet.webp 1005w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet-300x134.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet-768x344.webp 768w\" sizes=\"(max-width: 1005px) 100vw, 1005px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c1d33cc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c1d33cc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-94589fc\" data-id=\"94589fc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a82557 elementor-widget elementor-widget-heading\" data-id=\"7a82557\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Foire aux questions sur le logiciel de service d'assistance interne<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a6b2d9 uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"0a6b2d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-109' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-979408a\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-979408a uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-6a4702379e82a\">Qu'est-ce qu'un service d'assistance interne&nbsp;? <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>De nombreuses entreprises peuvent recevoir des demandes d'autres d\u00e9partements ou \u00e9quipes au sein de leur organisation. Un logiciel d'assistance interne permet \u00e0 une \u00e9quipe de recevoir, de suivre et de r\u00e9soudre les probl\u00e8mes et les demandes au sein de son organisation. Par exemple, les fournisseurs de services informatiques travaillent souvent au sein d'une organisation pour installer des logiciels ou g\u00e9rer des probl\u00e8mes techniques. Un service d'assistance interne fournit des outils pour centraliser et g\u00e9rer les demandes avec moins d'effort. <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-e01b32f\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-e01b32f uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-6a4702379e942\">Quelle est la diff\u00e9rence entre le service d'assistance externe et interne&nbsp;? <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Une \u00e9quipe interne est une \u00e9quipe qui sert d'autres \u00e9quipes ou d\u00e9partements au sein de leur organisation. Une \u00e9quipe orient\u00e9e vers l'ext\u00e9rieur, en revanche, traite avec des clients ou des clients ext\u00e9rieurs \u00e0 leur organisation. Un logiciel configurable comme OneDesk peut r\u00e9pondre aux besoins des \u00e9quipes externes ou internes. <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-4b4ebc7\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-4b4ebc7 uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-6a4702379ea08\">Quels sont les avantages d'un logiciel de service d'assistance interne&nbsp;?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Lorsque vous commencez \u00e0 recevoir plusieurs demandes, il devient difficile de les suivre, de les hi\u00e9rarchiser et de les organiser. Ce probl\u00e8me est aggrav\u00e9 si vous recevez ces demandes de plusieurs canaux diff\u00e9rents. Un logiciel de service d'assistance interne peut aider \u00e0 consolider les demandes. Par exemple, le logiciel centralise les demandes de plusieurs canaux en un seul endroit. Il fournit \u00e9galement des outils robustes pour organiser et hi\u00e9rarchiser les demandes. Un bon logiciel de service d'assistance interne, comme OneDesk, fournit m\u00eame des automatisations de flux de travail pour r\u00e9duire les t\u00e2ches r\u00e9p\u00e9titives telles que le triage des tickets. <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c0f3424 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c0f3424\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bb6824c\" data-id=\"bb6824c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea0aa81 elementor-widget elementor-widget-heading\" data-id=\"ea0aa81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00eat \u00e0 g\u00e9rer vos op\u00e9rations internes ? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d16a15 elementor-widget elementor-widget-text-editor\" data-id=\"0d16a15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Essayez OneDesk par vous-m\u00eame&nbsp;! Inscrivez-vous ci-dessous pour un essai gratuit de 14 jours. Pas de carte de cr\u00e9dit n\u00e9cessaire. Ou <a href=\"https:\/\/onedesk.com\/fr\/demo\/livre-demo\/\">r\u00e9servez une d\u00e9mo<\/a> pour voir OneDesk en action.&nbsp;<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-546dc4e elementor-align-center elementor-widget elementor-widget-global elementor-global-239883 elementor-global-131872 elementor-widget-button\" data-id=\"546dc4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/fr\/inscription-gratuite\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3b56f34\" data-id=\"3b56f34\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4bcb79a elementor-widget elementor-widget-image\" data-id=\"4bcb79a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"398\" height=\"215\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png\" class=\"attachment-large size-large wp-image-255542\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png 398w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket-300x162.png 300w\" sizes=\"(max-width: 398px) 100vw, 398px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0317437 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0317437\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-669a6a5\" data-id=\"669a6a5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e18243b elementor-widget elementor-widget-heading\" data-id=\"e18243b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">En savoir plus sur la billetterie interne sur le blog OneDesk&nbsp;:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cdad4d uael-post__arrow-outside elementor-widget elementor-widget-uael-posts\" data-id=\"1cdad4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;card_slides_to_show&quot;:3,&quot;card_slides_to_show_tablet&quot;:2,&quot;card_slides_to_show_mobile&quot;:1}\" data-widget_type=\"uael-posts.card\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-post__header\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__body\">\n\t\t\t\n\t\t\n\t\t<div class=\"uael-post-grid uael-posts\" data-query-type=\"custom\" data-structure=\"carousel\" data-layout=\"\" data-page=\"57490\" data-skin=\"card\" data-filter-default=\"\" data-offset-top=\"30\" data-post_slider=\"{&quot;slidesToShow&quot;:3,&quot;slidesToScroll&quot;:1,&quot;autoplaySpeed&quot;:5000,&quot;autoplay&quot;:true,&quot;infinite&quot;:true,&quot;pauseOnHover&quot;:true,&quot;speed&quot;:500,&quot;arrows&quot;:true,&quot;dots&quot;:true,&quot;rtl&quot;:false,&quot;prevArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; data-role=\\&quot;none\\&quot; class=\\&quot;slick-prev\\&quot; aria-label=\\&quot;Previous\\&quot; tabindex=\\&quot;0\\&quot; role=\\&quot;button\\&quot;&gt;&lt;i class=\\&quot;fa fa-angle-left\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/button&gt;&quot;,&quot;nextArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; data-role=\\&quot;none\\&quot; class=\\&quot;slick-next\\&quot; aria-label=\\&quot;Next\\&quot; tabindex=\\&quot;0\\&quot; role=\\&quot;button\\&quot;&gt;&lt;i class=\\&quot;fa fa-angle-right\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/button&gt;&quot;,&quot;responsive&quot;:[{&quot;breakpoint&quot;:1024,&quot;settings&quot;:{&quot;slidesToShow&quot;:2,&quot;slidesToScroll&quot;:1}},{&quot;breakpoint&quot;:767,&quot;settings&quot;:{&quot;slidesToShow&quot;:1,&quot;slidesToScroll&quot;:1}}]}\" data-equal-height=\"\" data-post-count=\"3\">\n\n\t\t\t\t\t\t\t<div class=\"uael-post-grid__inner uael-post__columns-3 uael-post__columns-tablet-2 uael-post__columns-mobile-1\">\n\t\t\t\n<div class=\"uael-post-wrapper   1.-comment-utiliser-onedesk 2.-meilleures-pratiques \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/fr\/configuration-interne-vs-externe-onedesk\/\" target=\"_self\">\n\t\t\t\tConfigurer OneDesk Up pour servir les utilisateurs finaux internes ou les clients externes\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/fr\/configuration-interne-vs-externe-onedesk\/\" target=\"_self\" aria-labelledby=\"uael-post-167480\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-167480>En savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   4.-applications-industrielles 6.-helpdesk-lab \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/fr\/comment-une-entreprise-de-logiciels-utilise-onedesk-pour-gerer-les-operations-internes-des-demandes-des-clients\/\" target=\"_self\">\n\t\t\t\tComment une soci\u00e9t\u00e9 de logiciels utilise OneDesk pour g\u00e9rer les op\u00e9rations internes et les demandes des clients\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tLes entreprises sp\u00e9cialis\u00e9es dans le d\u00e9veloppement, le d\u00e9ploiement et la maintenance de produits logiciels connaissent actuellement un ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/fr\/comment-une-entreprise-de-logiciels-utilise-onedesk-pour-gerer-les-operations-internes-des-demandes-des-clients\/\" target=\"_self\" aria-labelledby=\"uael-post-75853\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-75853>En savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   4.-applications-industrielles 6.-helpdesk-lab 7.-laboratoire-de-gestion-de-projet \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/fr\/comment-une-societe-dedition-utilise-onedesk-pour-organiser-ses-equipes-internes\/\" target=\"_self\">\n\t\t\t\tComment une soci\u00e9t\u00e9 d&#8217;\u00e9dition utilise OneDesk pour organiser ses \u00e9quipes internes\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tL&#8217;information est le moteur du monde moderne et les entreprises de m\u00e9dias sont au centre de tout ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/fr\/comment-une-societe-dedition-utilise-onedesk-pour-organiser-ses-equipes-internes\/\" target=\"_self\" aria-labelledby=\"uael-post-75838\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-75838>En savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__footer\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Solution logicielle de Helpdesk interne OneDesk vous permet de g\u00e9rer efficacement toutes les demandes des employ\u00e9s et des utilisateurs finaux. Continuez \u00e0 lire pour en savoir plus sur notre solution logicielle polyvalente de service d&#8217;assistance interne.&nbsp; &nbsp; Solution logicielle d&#8217;assistance interne centralis\u00e9e G\u00e9rez, suivez et r\u00e9solvez les probl\u00e8mes \u00e0 partir d&#8217;un logiciel de service d&#8217;assistance [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":58038,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"footnotes":""},"class_list":["post-57490","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Solution logicielle d&#039;assistance interne | Essayez OneDesk gratuitement<\/title>\n<meta name=\"description\" content=\"OneDesk dispose d&#039;une solution logicielle de helpdesk interne personnalisable selon vos besoins. Suivez et g\u00e9rez les tickets d&#039;assistance plus efficacement.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/logiciel-dassistance-2\/solution-helpdesk-interne\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Solution logicielle d&#039;assistance interne | Essayez OneDesk gratuitement\" \/>\n<meta property=\"og:description\" content=\"OneDesk dispose d&#039;une solution logicielle de helpdesk interne personnalisable selon vos besoins. Suivez et g\u00e9rez les tickets d&#039;assistance plus efficacement.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/fr\/logiciel-dassistance-2\/solution-helpdesk-interne\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-27T17:27:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/TicketCards.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Solution logicielle d'assistance interne | Essayez OneDesk gratuitement","description":"OneDesk dispose d'une solution logicielle de helpdesk interne personnalisable selon vos besoins. Suivez et g\u00e9rez les tickets d'assistance plus efficacement.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/fr\/logiciel-dassistance-2\/solution-helpdesk-interne\/","og_locale":"fr_FR","og_type":"article","og_title":"Solution logicielle d'assistance interne | Essayez OneDesk gratuitement","og_description":"OneDesk dispose d'une solution logicielle de helpdesk interne personnalisable selon vos besoins. Suivez et g\u00e9rez les tickets d'assistance plus efficacement.","og_url":"https:\/\/onedesk.com\/fr\/logiciel-dassistance-2\/solution-helpdesk-interne\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2023-09-27T17:27:20+00:00","og_image":[{"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/TicketCards.webp","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/fr\/logiciel-dassistance-2\/solution-helpdesk-interne\/","url":"https:\/\/onedesk.com\/fr\/logiciel-dassistance-2\/solution-helpdesk-interne\/","name":"Solution logicielle d'assistance interne | Essayez OneDesk gratuitement","isPartOf":{"@id":"https:\/\/onedesk.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/onedesk.com\/fr\/logiciel-dassistance-2\/solution-helpdesk-interne\/#primaryimage"},"image":{"@id":"https:\/\/onedesk.com\/fr\/logiciel-dassistance-2\/solution-helpdesk-interne\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/TicketCards.webp","datePublished":"2021-03-02T15:37:49+00:00","dateModified":"2023-09-27T17:27:20+00:00","description":"OneDesk dispose d'une solution logicielle de helpdesk interne personnalisable selon vos besoins. Suivez et g\u00e9rez les tickets d'assistance plus efficacement.","breadcrumb":{"@id":"https:\/\/onedesk.com\/fr\/logiciel-dassistance-2\/solution-helpdesk-interne\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/fr\/logiciel-dassistance-2\/solution-helpdesk-interne\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/onedesk.com\/fr\/logiciel-dassistance-2\/solution-helpdesk-interne\/#primaryimage","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/TicketCards.webp","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/TicketCards.webp"},{"@type":"BreadcrumbList","@id":"https:\/\/onedesk.com\/fr\/logiciel-dassistance-2\/solution-helpdesk-interne\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Logiciel d&#8217;assistance","item":"https:\/\/onedesk.com\/fr\/logiciel-dassistance-2\/"},{"@type":"ListItem","position":2,"name":"Logiciel d&#8217;assistance interne"}]},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/fr\/#website","url":"https:\/\/onedesk.com\/fr\/","name":"OneDesk","description":"Logiciel de gestion de projet et d'assistance","publisher":{"@id":"https:\/\/onedesk.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/fr\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"],"description":"OneDesk is a work management app for managing customer \/ end-user support, projects, and financials.","email":"support@onedesk.com","telephone":"1-855-663-3375","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}}]}},"tpgb_featured_images":null,"tpgb_post_meta_info":{"get_date":"March 2, 2021","get_modified_date":"September 27, 2023","author_name":"Mashiat Maswood","author_url":"https:\/\/onedesk.com\/fr\/author\/mashiat-maswood\/","author_email":"mashiat.maswood@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["subscriber"],"author_firstname":"Mashiat","author_lastname":"Maswood","user_login":"Mashiat.Maswood","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/77918ad459ae4e23e248d9d0e5001fd65ba7cd99c5743c7d4d9acd62b69589b8?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/77918ad459ae4e23e248d9d0e5001fd65ba7cd99c5743c7d4d9acd62b69589b8?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/77918ad459ae4e23e248d9d0e5001fd65ba7cd99c5743c7d4d9acd62b69589b8?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":[],"jetpack_shortlink":"https:\/\/wp.me\/PfpPaI-eXg","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/pages\/57490","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/comments?post=57490"}],"version-history":[{"count":7,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/pages\/57490\/revisions"}],"predecessor-version":[{"id":258916,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/pages\/57490\/revisions\/258916"}],"up":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/pages\/58038"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/media?parent=57490"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}