{"id":57491,"date":"2021-03-02T15:37:50","date_gmt":"2021-03-02T15:37:50","guid":{"rendered":"https:\/\/onedesk.com\/systeme-de-service-a-la-clientele-automatise\/"},"modified":"2022-05-20T18:18:57","modified_gmt":"2022-05-20T18:18:57","slug":"systeme-de-service-a-la-clientele-automatise","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/logiciel-dassistance-2\/systeme-de-service-a-la-clientele-automatise\/","title":{"rendered":"Syst\u00e8me de service client automatis\u00e9"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"57491\" class=\"elementor elementor-57491 elementor-47602\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a7a348d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a7a348d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bd75250\" data-id=\"bd75250\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-00e40ea elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"00e40ea\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d08cfa1\" data-id=\"d08cfa1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76fe27d elementor-widget elementor-widget-heading\" data-id=\"76fe27d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Syst\u00e8me de service client automatis\u00e9<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aa57a41 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aa57a41\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0dcd1cf\" data-id=\"0dcd1cf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74de13d elementor-widget elementor-widget-heading\" data-id=\"74de13d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi utiliser un syst\u00e8me de service client automatis\u00e9 ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6301ec elementor-widget elementor-widget-text-editor\" data-id=\"a6301ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour la plupart des entreprises, certains aspects du processus de support client peuvent \u00eatre partiellement ou en grande partie automatis\u00e9s. Le service client automatis\u00e9 n&#8217;a pas besoin de se sentir robotique ou impersonnel. Si elle est effectu\u00e9e correctement, avec les bons outils, l&#8217;automatisation peut r\u00e9ellement am\u00e9liorer la satisfaction client. En outre, cela peut r\u00e9duire la charge de travail des agents et r\u00e9duire les co\u00fbts de support. Le bon syst\u00e8me de service client automatis\u00e9 doit trouver un \u00e9quilibre entre l&#8217;automatisation des t\u00e2ches et permettre \u00e0 votre entreprise de toujours apporter une touche humaine \u00e0 votre support.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d7bd9bc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d7bd9bc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b2485c8\" data-id=\"b2485c8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ad3d921 elementor-widget elementor-widget-heading\" data-id=\"ad3d921\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Quelques avantages de l'automatisation du support client<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d34d1a6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d34d1a6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-8ef0e1d\" data-id=\"8ef0e1d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b111256 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"b111256\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-robot\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAutomatisez le travail r\u00e9p\u00e9titif\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tPassez moins de temps \u00e0 g\u00e9rer vos tickets, t\u00e2ches et r\u00e9ponses.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-5022925\" data-id=\"5022925\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2adc8a2 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"2adc8a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-cogs\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tRationalisez les flux de travail des agents\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tTriez, hi\u00e9rarchisez et organisez automatiquement votre travail. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-2228df5\" data-id=\"2228df5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a5e6cf elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"3a5e6cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-hand-holding-heart\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tResponsabiliser les clients\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tPermettez aux clients de rester \u00e0 jour et inform\u00e9s selon leurs propres conditions gr\u00e2ce aux outils en libre-service.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-bfb5654\" data-id=\"bfb5654\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-524db71 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"524db71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-hourglass-end\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tR\u00e9duire le temps de r\u00e9ponse\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tRationalisez le temps de r\u00e9ponse avec des r\u00e9ponses standardis\u00e9es et des r\u00e9ponses automatiques.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-e0a6651\" data-id=\"e0a6651\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-be260c5 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"be260c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-thumbs-up\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAm\u00e9liorer la satisfaction client\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tGardez vos clients satisfaits gr\u00e2ce \u00e0 un service client am\u00e9lior\u00e9. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d948e9a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d948e9a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f9bb62a\" data-id=\"f9bb62a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d470f7 elementor-widget elementor-widget-heading\" data-id=\"9d470f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le syst\u00e8me de service client automatis\u00e9 de OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f500ea elementor-widget elementor-widget-text-editor\" data-id=\"6f500ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk combine le service d&#8217;assistance et la gestion de projet en une seule application. OneDesk offre de nombreuses fa\u00e7ons d&#8217;automatiser votre support client, des r\u00e9ponses automatiques aux automatisations polyvalentes des flux de travail. Continuez \u00e0 lire pour en savoir plus sur le syst\u00e8me de service client automatis\u00e9 de OneDesk. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8aa81e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8aa81e0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b2239fd\" data-id=\"b2239fd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ab29c8 elementor-widget elementor-widget-heading\" data-id=\"7ab29c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">R\u00e9ponses et mises \u00e0 jour automatis\u00e9es des clients <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ddb211 elementor-widget elementor-widget-text-editor\" data-id=\"3ddb211\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour les r\u00e9ponses initiales, un agent de support n&#8217;a m\u00eame pas besoin d&#8217;\u00eatre impliqu\u00e9. Le syst\u00e8me de service automatis\u00e9 OneDesk peut r\u00e9pondre aux tickets \u00e0 l&#8217;aide <a href=\"https:\/\/onedesk.com\/fr\/videos\/parametres-e-mail-dans-onedesk\/\">de mod\u00e8les d&#8217;e-mail<\/a> que vous avez configur\u00e9s. Diff\u00e9rents tickets peuvent envoyer des r\u00e9ponses en fonction du type de ticket, du client, de la priorit\u00e9 ou de tout autre crit\u00e8re que vous souhaitez utiliser. Par exemple, un bot peut r\u00e9pondre automatiquement pour informer les clients que leur ticket a \u00e9t\u00e9 re\u00e7u.<\/p><p>OneDesk peut \u00e9galement effectuer une r\u00e9solution automatique des tickets en mettant \u00e0 jour l&#8217;\u00e9tat du ticket si le client ne r\u00e9pond pas apr\u00e8s un d\u00e9lai sp\u00e9cifi\u00e9, ou en rouvrant les tickets ferm\u00e9s si une nouvelle r\u00e9ponse est re\u00e7ue. D&#8217;autres mises \u00e0 jour de l&#8217;\u00e9tat du flux de travail peuvent \u00e9galement \u00eatre automatis\u00e9es en fonction des r\u00e8gles que vous avez d\u00e9finies. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-22365d2\" data-id=\"22365d2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5bde88b elementor-widget elementor-widget-image\" data-id=\"5bde88b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"850\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies.webp\" class=\"attachment-large size-large wp-image-169464\" alt=\"r\u00e9ponses automatiques du service d&#039;assistance\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies.webp 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies-300x255.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies-768x653.webp 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-202e1ee elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"202e1ee\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e5002cf\" data-id=\"e5002cf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e923d85 elementor-widget elementor-widget-image\" data-id=\"e923d85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"867\" height=\"415\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Knowledgebase_application.webp\" class=\"attachment-large size-large wp-image-232877\" alt=\"base de connaissances sur les petites entreprises\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Knowledgebase_application.webp 867w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Knowledgebase_application-300x144.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Knowledgebase_application-768x368.webp 768w\" sizes=\"(max-width: 867px) 100vw, 867px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-66a909f\" data-id=\"66a909f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-852031f elementor-widget elementor-widget-heading\" data-id=\"852031f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Base de connaissances en libre-service client<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfd9d5b elementor-widget elementor-widget-text-editor\" data-id=\"bfd9d5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Souvent, les clients vous contactent avec des questions courantes sur vos services ou votre entreprise. Il est \u00e9galement vrai que les clients aiment souvent chercher des r\u00e9ponses par eux-m\u00eames. Aidez vos clients \u00e0 se servir eux-m\u00eames avec une application de base de <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/base-de-connaissances\/\">connaissances<\/a> . Le syst\u00e8me de base de connaissances client peut r\u00e9duire le nombre de questions fr\u00e9quemment pos\u00e9es que vous recevez. Int\u00e9grez ou liez facilement la base de connaissances sur votre site Web. Une fois int\u00e9gr\u00e9, r\u00e9digez des articles de la base de connaissances directement dans OneDesk.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e821ec8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e821ec8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7623dc0\" data-id=\"7623dc0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-185b66d elementor-widget elementor-widget-heading\" data-id=\"185b66d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Outils d'automatisation du service d'assistance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8858fd5 elementor-widget elementor-widget-text-editor\" data-id=\"8858fd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L&#8217;automatisation du service d&#8217;assistance fait r\u00e9f\u00e9rence \u00e0 la rationalisation de votre flux de travail de support client dans votre logiciel de service d&#8217;assistance. L&#8217;augmentation de l&#8217;efficacit\u00e9 permet aux membres de l&#8217;\u00e9quipe de se concentrer sur des t\u00e2ches plus importantes. Par le service desk<a href=\"https:\/\/onedesk.com\/fr\/videos\/automatisation-des-flux-de-travail-en-onedesk\/\"> automatisation<\/a> , une organisation peut augmenter sa productivit\u00e9, en \u00e9conomisant du temps et des co\u00fbts de projet.<\/p><p>Les fonctionnalit\u00e9s d&#8217;automatisation du service client de OneDesk vous permettent de configurer vos files d&#8217;attente de tickets et vos flux de travail en fonction du fonctionnement de votre entreprise. Par exemple, OneDesk capture automatiquement les nouveaux tickets et enregistrements clients, puis achemine les r\u00e9ponses de mani\u00e8re transparente afin que les clients les re\u00e7oivent dans leur canal pr\u00e9f\u00e9r\u00e9. L&#8217;agent travaille toujours dans une interface centralis\u00e9e. Par cons\u00e9quent, vous pouvez augmenter la productivit\u00e9 des agents en n&#8217;ayant pas besoin de changer d&#8217;application pour r\u00e9pondre aux tickets, discuter en direct et collaborer avec d&#8217;autres agents.<\/p><p>Un flux de travail automatis\u00e9 peut am\u00e9liorer l&#8217;efficacit\u00e9 de votre \u00e9quipe d&#8217;assistance en automatisant les \u00e9l\u00e9ments suivants:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-36642e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"36642e0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-42abae1\" data-id=\"42abae1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b10481f elementor-widget elementor-widget-heading\" data-id=\"b10481f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Triage automatis\u00e9 des tickets<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05e0435 elementor-widget elementor-widget-text-editor\" data-id=\"05e0435\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le triage automatis\u00e9 des billets ou le toilettage automatis\u00e9 des billets peuvent \u00eatre un travail \u00e0 plein temps pour au moins un membre de l&#8217;\u00e9quipe. Lorsque de nouveaux tickets arrivent dans le syst\u00e8me, ils doivent \u00eatre \u00e9valu\u00e9s pour d\u00e9terminer si les informations dont ils disposent sont suffisantes, valides et claires. Si un ticket satisfait \u00e0 tous ces crit\u00e8res, il doit alors \u00eatre achemin\u00e9 vers le service, l&#8217;\u00e9quipe, la file d&#8217;attente ou l&#8217;individu appropri\u00e9s.<\/p><p>Le syst\u00e8me d&#8217;assistance automatis\u00e9 de OneDesk peut trier les tickets de mani\u00e8re intelligente. Tout d&#8217;abord, en vous permettant d&#8217;effectuer des contr\u00f4les de validation sur vos <a href=\"https:\/\/onedesk.com\/fr\/videos\/configuration-des-formulaires-dans-onedesk\/\">formulaires<\/a> de ticket (si vous d\u00e9cidez de les utiliser). Deuxi\u00e8mement, en automatisant le routage des tickets entrants. Les tickets peuvent \u00eatre automatiquement attribu\u00e9s, auxquels ils r\u00e9pondent, d\u00e9plac\u00e9s vers des projets, class\u00e9s par ordre de priorit\u00e9, attribu\u00e9s \u00e0 un SLA, etc. Vous pouvez cr\u00e9er vos propres r\u00e8gles de triage bas\u00e9es sur des mots-cl\u00e9s, des formulaires, des clients ou tout autre crit\u00e8re.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a107007\" data-id=\"a107007\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76db430 elementor-widget elementor-widget-image\" data-id=\"76db430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"549\" height=\"349\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/WorkflowsHome.webp\" class=\"attachment-large size-large wp-image-161907\" alt=\"automatisations de la gestion des t\u00e2ches\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/WorkflowsHome.webp 549w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/WorkflowsHome-300x191.webp 300w\" sizes=\"(max-width: 549px) 100vw, 549px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8b7302a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8b7302a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6539e13\" data-id=\"6539e13\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eaba4ff elementor-widget elementor-widget-image\" data-id=\"eaba4ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1005\" height=\"450\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/timesheet.png\" class=\"attachment-large size-large wp-image-150957\" alt=\"minuteries automatis\u00e9es et suivi du temps\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/timesheet.png 1005w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/timesheet-300x134.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/timesheet-768x344.png 768w\" sizes=\"(max-width: 1005px) 100vw, 1005px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4253953\" data-id=\"4253953\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d658a5 elementor-widget elementor-widget-heading\" data-id=\"5d658a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Suivi automatique du temps des agents<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f29fff7 elementor-widget elementor-widget-text-editor\" data-id=\"f29fff7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le suivi du temps pour votre \u00e9quipe d&#8217;assistance vous fera gagner beaucoup d&#8217;heures de productivit\u00e9 perdues. Un syst\u00e8me de tickets d&#8217;assistance avec <a href=\"https:\/\/onedesk.com\/fr\/videos\/feuilles-de-temps-et-minuteurs-de-taches\/\">suivi du temps<\/a> permet \u00e0 votre \u00e9quipe d&#8217;assistance d&#8217;enregistrer facilement le temps pass\u00e9 en quelques clics. Cela peut avoir deux avantages importants:<\/p><ul><li>Si vous \u00eates une organisation qui facture votre temps d&#8217;assistance, cela vous fournit un enregistrement v\u00e9rifiable et facturable pour vous assurer d&#8217;\u00eatre pay\u00e9 pour le temps pass\u00e9.<\/li><li>Si vous \u00eates une organisation o\u00f9 le support client est un centre de co\u00fbts, cela r\u00e9duira le temps perdu sur l&#8217;activit\u00e9 de faible valeur de documenter le temps pass\u00e9. Un agent peut simplement cliquer sur \u00abtermin\u00e9\u00bb et passer au ticket suivant dans la file d&#8217;attente.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e2f4238 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e2f4238\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2f4ebb1\" data-id=\"2f4ebb1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc4500c elementor-widget elementor-widget-heading\" data-id=\"fc4500c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Automatisation centralis\u00e9e du flux de travail des tickets<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2569d2 elementor-widget elementor-widget-text-editor\" data-id=\"f2569d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une grande partie du service client se fait par e-mail. Pour la plupart des entreprises, c&#8217;est le principal canal de communication qu&#8217;elles ont avec leurs clients. La r\u00e9daction d&#8217;e-mails peut \u00eatre un travail laborieux et r\u00e9p\u00e9titif qui convient le mieux aux logiciels de helpdesk. C&#8217;est ce qu&#8217;on appelle \u00ab&nbsp;l&#8217; <a href=\"https:\/\/onedesk.com\/fr\/videos\/le-flux-de-notification-e-mail\/\">automatisation du flux<\/a> de travail des e-mails&nbsp;\u00bb.<\/p><p>OneDesk fournit un environnement centralis\u00e9 permettant \u00e0 vos agents de r\u00e9pondre aux e-mails et aux tickets des clients. Tout ce qu&#8217;ils ont \u00e0 faire est de r\u00e9pondre \u00e0 la demande &#8211; pas besoin de prendre le temps de s\u00e9lectionner une ligne d&#8217;objet, ou d&#8217;entrer une adresse e-mail ou d&#8217;ajouter une signature. <\/p><p>Les bo\u00eetes de r\u00e9ception automatis\u00e9es du service client \u00e9tant centralis\u00e9es, tous les agents sont toujours sur la m\u00eame page, voyant l&#8217;int\u00e9gralit\u00e9 de la conversation client avant de r\u00e9pondre.<\/p><p>La gestion des tickets est toujours centralis\u00e9e dans OneDesk. Utilisez le chat en direct, les formulaires de ticket, les e-mails, un portail client ou int\u00e9grez des outils externes. Quoi qu&#8217;il en soit, les tickets sont automatiquement achemin\u00e9s vers votre application OneDesk afin que les demandes ne soient jamais manqu\u00e9es.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2e5713a\" data-id=\"2e5713a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eed5e94 elementor-widget elementor-widget-image\" data-id=\"eed5e94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"631\" height=\"619\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication.webp\" class=\"attachment-large size-large wp-image-231917\" alt=\"collaboration \u00e9quipe et client\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication.webp 631w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication-300x294.webp 300w\" sizes=\"(max-width: 631px) 100vw, 631px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8132294 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8132294\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-12c9a40\" data-id=\"12c9a40\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d4e8339 elementor-widget elementor-widget-heading\" data-id=\"d4e8339\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">R\u00e9ponses enregistr\u00e9es et r\u00e9ponses standardis\u00e9es<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5da4e59 elementor-widget elementor-widget-text-editor\" data-id=\"5da4e59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour les demandes r\u00e9p\u00e9t\u00e9es, les agents peuvent utiliser des macros pour gagner du temps lors de la saisie des r\u00e9ponses. Les r\u00e9ponses enregistr\u00e9es peuvent avoir des propri\u00e9t\u00e9s dynamiques pour int\u00e9grer automatiquement des informations aux r\u00e9ponses. Une fois qu&#8217;une r\u00e9ponse enregistr\u00e9e est cr\u00e9\u00e9e, d&#8217;un simple clic, vous pouvez r\u00e9pondre aux demandes courantes, et toujours la modifier si n\u00e9cessaire avant de l&#8217;envoyer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d34585 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7d34585\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f16e31c\" data-id=\"f16e31c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-504fe94 elementor-widget elementor-widget-heading\" data-id=\"504fe94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Foire aux questions sur les syst\u00e8mes de service client automatis\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f474a2 uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"5f474a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-999' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-f486025\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-f486025 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-69d132a6bc435\">Qu'est-ce qu'un syst\u00e8me de service client automatis\u00e9&nbsp;? <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Un syst\u00e8me de service client automatis\u00e9 fait r\u00e9f\u00e9rence \u00e0 tout logiciel qui fournit des outils pour aider \u00e0 r\u00e9soudre les probl\u00e8mes ou les demandes des clients avec peu ou pas d'effort humain. Par exemple, de nombreux syst\u00e8mes fournissent des outils <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/workflow-automatisations\/\">d'automatisation du flux de travail<\/a> qui effectuent des t\u00e2ches telles que l'attribution, la hi\u00e9rarchisation ou l'acheminement automatique des tickets en fonction de conditions d\u00e9finies. <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-d46d60f\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-d46d60f uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-69d132a6bc59c\">Quels sont les avantages du service client automatis\u00e9 ?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>L'automatisation de certains aspects de votre support client pr\u00e9sente de nombreux avantages&nbsp;:<\/p><ul><li>R\u00e9duit les t\u00e2ches r\u00e9p\u00e9titives et chronophages telles que l'attribution ou la hi\u00e9rarchisation des tickets. <\/li><li><span style=\"font-size: 16px;\">Informez r\u00e9guli\u00e8rement vos clients gr\u00e2ce \u00e0 des r\u00e9ponses automatiques.<\/span><\/li><li><span style=\"font-size: 16px;\">Passez moins de temps \u00e0 saisir des r\u00e9ponses en utilisant <a href=\"https:\/\/onedesk.com\/fr\/videos\/onedesk-demarrage-reponses-enregistrees\/\">les r\u00e9ponses enregistr\u00e9es<\/a><\/span><\/li><li>R\u00e9duisez les questions courantes avec une application de base de connaissances<\/li><li>Lib\u00e9rez les agents pour qu'ils travaillent sur des t\u00e2ches plus prioritaires ou complexes<\/li><li>\u00c9conomisez de l'argent en faisant gagner du temps aux agents<\/li><\/ul><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-9357cb6\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-9357cb6 uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-69d132a6bc686\">Quels sont les exemples de service client automatis\u00e9&nbsp;? <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Voici quelques exemples d'outils de service client automatis\u00e9s&nbsp;:<\/p><ul><li>E-mails, notifications ou r\u00e9ponses automatiques<\/li><li>Automatisations de flux de travail, qui effectuent des actions polyvalentes en fonction de conditions d\u00e9finies.<\/li><li>Applications client en libre-service telles qu'une base de connaissances ou un portail client<\/li><li><a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/reponses-enregistrees\/\">Les r\u00e9ponses pr\u00e9d\u00e9finies<\/a> , qui, d'un simple clic sur un bouton, cr\u00e9ent des r\u00e9ponses avec des propri\u00e9t\u00e9s dynamiques g\u00e9n\u00e9r\u00e9es automatiquement.<\/li><li>Minuteries et feuilles de temps pour suivre automatiquement le temps<\/li><\/ul><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-293b41d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"293b41d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9f6d839\" data-id=\"9f6d839\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b0d857 elementor-widget elementor-widget-heading\" data-id=\"5b0d857\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00eat \u00e0 automatiser votre support client ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61d2e3b elementor-widget elementor-widget-text-editor\" data-id=\"61d2e3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk est un logiciel de service client automatis\u00e9 dot\u00e9 de nombreuses fonctionnalit\u00e9s avanc\u00e9es pour aider votre \u00e9quipe d&#8217;assistance \u00e0 gagner en efficacit\u00e9. \u00c9valuez-le par vous-m\u00eame avec un essai de 14 jours. Pas de carte de cr\u00e9dit n\u00e9cessaire. Ou <a href=\"https:\/\/onedesk.com\/fr\/demo\/livre-demo\/\">r\u00e9servez une d\u00e9monstration en direct<\/a> pour voir OneDesk en action. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2811a4 elementor-align-center elementor-widget elementor-widget-global elementor-global-239883 elementor-global-131872 elementor-widget-button\" data-id=\"f2811a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/fr\/inscription-gratuite\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9d31829 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9d31829\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ff3cd5\" data-id=\"7ff3cd5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7059ef4 elementor-widget elementor-widget-heading\" data-id=\"7059ef4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">En savoir plus sur le service client automatis\u00e9 sur le blog OneDesk&nbsp;:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a5ad3d uael-post__arrow-outside elementor-widget elementor-widget-uael-posts\" data-id=\"2a5ad3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;card_slides_to_show&quot;:3,&quot;card_slides_to_show_tablet&quot;:2,&quot;card_slides_to_show_mobile&quot;:1}\" data-widget_type=\"uael-posts.card\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-post__header\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__body\">\n\t\t\t\n\t\t\n\t\t<div class=\"uael-post-grid uael-posts\" data-query-type=\"custom\" data-structure=\"carousel\" data-layout=\"\" data-page=\"57491\" data-skin=\"card\" data-filter-default=\"\" data-offset-top=\"30\" data-post_slider=\"{&quot;slidesToShow&quot;:3,&quot;slidesToScroll&quot;:1,&quot;autoplaySpeed&quot;:5000,&quot;autoplay&quot;:true,&quot;infinite&quot;:true,&quot;pauseOnHover&quot;:true,&quot;speed&quot;:500,&quot;arrows&quot;:true,&quot;dots&quot;:true,&quot;rtl&quot;:false,&quot;prevArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; data-role=\\&quot;none\\&quot; class=\\&quot;slick-prev\\&quot; aria-label=\\&quot;Previous\\&quot; tabindex=\\&quot;0\\&quot; role=\\&quot;button\\&quot;&gt;&lt;i class=\\&quot;fa fa-angle-left\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/button&gt;&quot;,&quot;nextArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; data-role=\\&quot;none\\&quot; class=\\&quot;slick-next\\&quot; aria-label=\\&quot;Next\\&quot; tabindex=\\&quot;0\\&quot; role=\\&quot;button\\&quot;&gt;&lt;i class=\\&quot;fa fa-angle-right\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/button&gt;&quot;,&quot;responsive&quot;:[{&quot;breakpoint&quot;:1024,&quot;settings&quot;:{&quot;slidesToShow&quot;:2,&quot;slidesToScroll&quot;:2}},{&quot;breakpoint&quot;:767,&quot;settings&quot;:{&quot;slidesToShow&quot;:1,&quot;slidesToScroll&quot;:1}}]}\" data-equal-height=\"\" data-post-count=\"3\">\n\n\t\t\t\t\t\t\t<div class=\"uael-post-grid__inner uael-post__columns-3 uael-post__columns-tablet-2 uael-post__columns-mobile-1\">\n\t\t\t\n<div class=\"uael-post-wrapper   1.-comment-utiliser-onedesk \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/fr\/creer-multiples-feuilles-de-temps-automatiser\/\" target=\"_self\">\n\t\t\t\tComment cr\u00e9er plusieurs feuilles de temps et automatiser les feuilles de temps dans OneDesk\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t\t\t\t<div class=\"uael-post__meta-data\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tVous pouvez cr\u00e9er plusieurs feuilles de temps en m\u00eame temps dans OneDesk, ainsi qu&#8217;appliquer des automatisations pour rationaliser les processus courants que vous rencontrez lorsque ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/fr\/creer-multiples-feuilles-de-temps-automatiser\/\" target=\"_self\" aria-labelledby=\"uael-post-165129\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-165129>En savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   4.-applications-industrielles 9.-articles-sur-les-solutions-commerciales---logiciel-onedesk \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/fr\/comment-une-entreprise-de-services-cloud-utilise-des-automatisations-de-flux-de-travail-pour-suivre-les-pieces-dans-la-chaine-dapprovisionnement\/\" target=\"_self\">\n\t\t\t\tComment une entreprise de services cloud utilise l&#8217;automatisation des flux de travail pour suivre les pi\u00e8ces de la cha\u00eene d&#8217;approvisionnement\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t\t\t\t<div class=\"uael-post__meta-data\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tAu fur et \u00e0 mesure que les entreprises et les \u00e9quipes se distribuent de plus en plus, la communication devient de plus en plus importante. ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/fr\/comment-une-entreprise-de-services-cloud-utilise-des-automatisations-de-flux-de-travail-pour-suivre-les-pieces-dans-la-chaine-dapprovisionnement\/\" target=\"_self\" aria-labelledby=\"uael-post-76633\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-76633>En savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   1.-comment-utiliser-onedesk 6.-helpdesk-lab 7.-laboratoire-de-gestion-de-projet \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/fr\/automatiser-votre-flux-de-travail-avec-onedesk\/\" target=\"_self\">\n\t\t\t\tAutomatiser votre flux de travail avec OneDesk\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t\t\t\t<div class=\"uael-post__meta-data\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tDans ce billet de blog, je veux passer en revue OneDesk Automatisation du flux de travail outil. Je vais commencer par d\u00e9crire ce que c&#8217;est, ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/fr\/automatiser-votre-flux-de-travail-avec-onedesk\/\" target=\"_self\" aria-labelledby=\"uael-post-73669\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-73669>En savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__footer\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Syst\u00e8me de service client automatis\u00e9 Pourquoi utiliser un syst\u00e8me de service client automatis\u00e9 ? Pour la plupart des entreprises, certains aspects du processus de support client peuvent \u00eatre partiellement ou en grande partie automatis\u00e9s. Le service client automatis\u00e9 n&#8217;a pas besoin de se sentir robotique ou impersonnel. Si elle est effectu\u00e9e correctement, avec les bons [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":58038,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-57491","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Syst\u00e8me de service client automatis\u00e9 | Essayez OneDesk gratuitement<\/title>\n<meta name=\"description\" content=\"Un syst\u00e8me de service client automatis\u00e9 vous aide \u00e0 soutenir les clients en supprimant le travail r\u00e9p\u00e9titif. 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