{"id":57539,"date":"2021-03-02T15:37:53","date_gmt":"2021-03-02T15:37:53","guid":{"rendered":"https:\/\/onedesk.com\/application-de-chat-en-direct\/"},"modified":"2023-09-27T17:22:04","modified_gmt":"2023-09-27T17:22:04","slug":"logiciel-de-chat-en-direct","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/applications-client\/logiciel-de-chat-en-direct\/","title":{"rendered":"Logiciel de chat en direct"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"57539\" class=\"elementor elementor-57539 elementor-47610\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6045b19 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6045b19\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0a94b1d\" data-id=\"0a94b1d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b6fb11 elementor-widget elementor-widget-heading\" data-id=\"7b6fb11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Logiciel de support de chat en direct<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-80d3ccf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"80d3ccf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-296af30\" data-id=\"296af30\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc65062 elementor-widget elementor-widget-heading\" data-id=\"bc65062\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tout sur le logiciel de support de chat en direct <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91e4687 elementor-widget elementor-widget-text-editor\" data-id=\"91e4687\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un logiciel d&#8217;assistance par chat en direct permet g\u00e9n\u00e9ralement aux entreprises d&#8217;ajouter un widget de chat en direct \u00e0 leur site. Le widget de chat en direct permet aux clients d&#8217;envoyer des messages instantan\u00e9s \u00e0 un agent d&#8217;un simple clic sur un bouton. \u00c0 leur tour, les agents sont en mesure de r\u00e9pondre aux questions et aux probl\u00e8mes des clients en temps r\u00e9el. Un logiciel de chat en direct robuste comprend \u00e9galement d&#8217;autres outils pour engager les clients et aider les agents. Par exemple, les applications client telles qu&#8217;une base de connaissances ou un portail client fournissent des outils en libre-service aux clients.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-71e8683 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71e8683\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9117bc0\" data-id=\"9117bc0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-81a17bf elementor-widget elementor-widget-heading\" data-id=\"81a17bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quelles entreprises utilisent un logiciel de chat en direct&nbsp;?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88878cc elementor-widget elementor-widget-text-editor\" data-id=\"88878cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Toute entreprise qui interagit avec des clients ou des \u00e9quipes internes peut b\u00e9n\u00e9ficier d&#8217;un logiciel de chat en direct. Les entreprises, grandes et petites, et dans de nombreux secteurs, des services informatiques aux agences de marketing, en passant par le commerce \u00e9lectronique, etc., ont b\u00e9n\u00e9fici\u00e9 du chat en direct. Les clients de toutes sortes ne veulent pas attendre longtemps pour obtenir des r\u00e9ponses \u00e0 leurs demandes. Les outils de messagerie en temps r\u00e9el garantissent que les clients ne sont pas frustr\u00e9s par les longs temps d&#8217;attente. En plus de cela, le logiciel de chat en direct est particuli\u00e8rement attrayant pour les clients potentiels car il offre un moyen facilement accessible et personnalis\u00e9 d&#8217;interagir avec votre \u00e9quipe.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c8eb653 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c8eb653\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0b38b16\" data-id=\"0b38b16\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b251e3 elementor-widget elementor-widget-heading\" data-id=\"6b251e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Avantages d'ajouter une application de chat en direct \u00e0 votre site Web<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d8d0225 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d8d0225\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-0f0adfd\" data-id=\"0f0adfd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f867d7d elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"f867d7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-users\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tStimulez l'engagement\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDe nombreux clients, en particulier les prospects, pr\u00e9f\u00e8rent la vitesse et l'accessibilit\u00e9 du chat en direct car il offre un engagement direct et instantan\u00e9.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-fd70f0f\" data-id=\"fd70f0f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b7d61d0 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"b7d61d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-comments\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAssistance instantan\u00e9e\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLes applications de chat en direct permettent aux clients de poser des questions en temps r\u00e9el. Les agents de support peuvent comprendre les points faibles des clients et tenter de les r\u00e9soudre imm\u00e9diatement.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-05260f9\" data-id=\"05260f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4fb3255 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"4fb3255\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tR\u00e9solutions rapides\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tR\u00e9pondez instantan\u00e9ment aux demandes de renseignements. Fournissez des liens vers des articles de la base de connaissances dans une conversation en direct, offrant une r\u00e9solution plus rapide aux demandes des clients.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-62a3d8b\" data-id=\"62a3d8b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e44588 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"2e44588\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-people-arrows\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPlus d'accessibilit\u00e9\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLes chats en direct permettent \u00e0 vos clients de vous contacter directement. Cela montre \u00e9galement votre volont\u00e9 d'aider les clients \u00e0 r\u00e9soudre leurs probl\u00e8mes. En devenant accessible \u00e0 vos clients, vous am\u00e9liorez leur exp\u00e9rience.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-53fcb47\" data-id=\"53fcb47\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a88ebb7 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a88ebb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-hand-holding-heart\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tBrand Loyalty\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLes chats en direct offrent une r\u00e9solution plus rapide des demandes des clients. Les clients se sentent plus \u00e0 l'aise pour contacter les entreprises qui offrent une assistance imm\u00e9diate. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a2086bf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a2086bf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f8b7639\" data-id=\"f8b7639\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e69ccf elementor-widget elementor-widget-heading\" data-id=\"8e69ccf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OneDesk la solution de support client tout-en-un<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-307be4c elementor-widget elementor-widget-text-editor\" data-id=\"307be4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk combine un logiciel d&#8217;assistance et de gestion de projet dans une application tout-en-un. L&#8217;application robuste de OneDesk fournit un certain nombre d&#8217;outils utiles pour assister vos services, notamment un logiciel de chat en direct. En plus de l&#8217;application de chat en direct, OneDesk comprend d&#8217;autres applications destin\u00e9es aux clients, telles que la base de connaissances, les formulaires de ticket et le portail client.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ef59b2 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"2ef59b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Afficher une liste compl\u00e8te des fonctionnalit\u00e9s<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e7414a1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e7414a1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f4a5ff8\" data-id=\"f4a5ff8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3558f71 elementor-widget elementor-widget-heading\" data-id=\"3558f71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OneDesk pour le logiciel de support de chat en direct et le service d'assistance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e547274 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e547274\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-522edde\" data-id=\"522edde\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c27a545 elementor-widget elementor-widget-heading\" data-id=\"c27a545\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Logiciel de chat en direct pour le service d'assistance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f56236b elementor-widget elementor-widget-text-editor\" data-id=\"f56236b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk fournit une fonctionnalit\u00e9 de chat en direct avec un support technique. Offrez \u00e0 votre \u00e9quipe de support une solution tout compris qui int\u00e8gre un logiciel de chat en direct et de billetterie pour mieux g\u00e9rer le cycle de support complet. Ajoutez simplement un petit extrait de JavaScript sur votre site Web pour permettre \u00e0 vos clients d&#8217;acc\u00e9der \u00e0 l&#8217; <a href=\"https:\/\/onedesk.com\/zh-hans\/videos\/onedesk-getting-started-live-chat-%e6%94%af%e6%8c%81\/\">application de chat en direct<\/a> . Vous pouvez personnaliser de nombreux aspects de votre application de chat en direct \u00e0 partir des param\u00e8tres d&#8217;administration de votre compte.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb0c42d elementor-widget elementor-widget-heading\" data-id=\"cb0c42d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Personnalisez votre application de chat en direct<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db8b3cd elementor-widget elementor-widget-text-editor\" data-id=\"db8b3cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ajoutez le logo de votre entreprise, s\u00e9lectionnez un logo personnalis\u00e9 ou affichez le nom de votre entreprise sur votre widget de chat en direct.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f787fc6 elementor-widget elementor-widget-heading\" data-id=\"f787fc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Choisissez les couleurs de votre entreprise<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7a4b99 elementor-widget elementor-widget-text-editor\" data-id=\"b7a4b99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Personnalisez votre application de chat en direct aux couleurs de votre entreprise. Dans OneDesk, vous pouvez personnaliser la couleur principale de l&#8217;application ainsi que la couleur du bouton secondaire, le texte principal, le texte secondaire et la couleur du corps.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03336c2 elementor-widget elementor-widget-heading\" data-id=\"03336c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Param\u00e8tres de prise en charge multilingue<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ac8169 elementor-widget elementor-widget-text-editor\" data-id=\"7ac8169\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Utilisez votre application OneDesk dans votre langue maternelle. T\u00e9l\u00e9chargez le mod\u00e8le de langue personnalis\u00e9 et joignez votre fichier personnalis\u00e9 pour modifier le texte et traduire le widget de chat en direct.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d725c33\" data-id=\"d725c33\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c46409e elementor-widget elementor-widget-image\" data-id=\"c46409e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"473\" height=\"632\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat.webp\" class=\"attachment-large size-large wp-image-169213\" alt=\"logiciel de chat en direct client personnalis\u00e9\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat.webp 473w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat-225x300.webp 225w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2f7c7c7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2f7c7c7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a5bc369\" data-id=\"a5bc369\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43b2139 elementor-widget elementor-widget-image\" data-id=\"43b2139\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"498\" height=\"590\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Live_Chat_Convo.png\" class=\"attachment-large size-large wp-image-233338\" alt=\"application de chat en direct\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Live_Chat_Convo.png 498w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Live_Chat_Convo-253x300.png 253w\" sizes=\"(max-width: 498px) 100vw, 498px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3c9ea31\" data-id=\"3c9ea31\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a6c28c8 elementor-widget elementor-widget-heading\" data-id=\"a6c28c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Simplifiez les services avec le logiciel d'assistance par chat en direct<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2da47a elementor-widget elementor-widget-heading\" data-id=\"f2da47a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c9liminer les longs fils d'e-mail<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5ca445 elementor-widget elementor-widget-text-editor\" data-id=\"e5ca445\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00c9liminez les e-mails comme premier point de contact. Le logiciel de chat en direct int\u00e9gr\u00e9 \u00e0 OneDesk vous permet de vous connecter avec vos clients en temps r\u00e9el. Les discussions sont faciles \u00e0 suivre, fournissant \u00e0 vos agents la chronologie compl\u00e8te des messages pass\u00e9s.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-164e71b elementor-widget elementor-widget-heading\" data-id=\"164e71b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Chronologie des messages pass\u00e9s<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb5ba15 elementor-widget elementor-widget-text-editor\" data-id=\"cb5ba15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un historique des messages pass\u00e9s vous permet de comprendre les demandes de vos clients et de r\u00e9soudre les tickets plus rapidement. L&#8217;historique des messages vous permet de prendre de meilleures d\u00e9cisions et vous donne toutes les informations sur les projets et discussions pass\u00e9s.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8a4afc2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8a4afc2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-89e5deb\" data-id=\"89e5deb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e622181 elementor-widget elementor-widget-heading\" data-id=\"e622181\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Partage de fichiers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3ae695 elementor-widget elementor-widget-text-editor\" data-id=\"e3ae695\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Partagez des fichiers ou des dossiers via l&#8217;application de chat en direct OneDesk. Servez mieux vos clients en envoyant des documents essentiels via le chat en direct. En recevant instantan\u00e9ment les documents pertinents, les clients peuvent acc\u00e9der facilement aux documents dont ils ont besoin.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aedfb3d elementor-widget elementor-widget-heading\" data-id=\"aedfb3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Capturez des tickets \u00e0 partir d'une conversation en direct<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2cbafa elementor-widget elementor-widget-text-editor\" data-id=\"e2cbafa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les agents de support peuvent<a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/creer-des-elements-depuis-le-chat-en-direct\/\"> capturer des tickets \u00e0 partir de conversations client<\/a> . Vous pouvez lier la conversation du ticket aux membres de l&#8217;\u00e9quipe et collaborer \u00e0 la r\u00e9solution des tickets. Un client peut recevoir des mises \u00e0 jour de billets et des communications par e-mail, le portail client ou contactez \u00e0 nouveau le chat en direct. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-927d694\" data-id=\"927d694\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b05d5bf elementor-widget elementor-widget-image\" data-id=\"b05d5bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"631\" height=\"619\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication.webp\" class=\"attachment-large size-large wp-image-231917\" alt=\"collaboration \u00e9quipe et client\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication.webp 631w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication-300x294.webp 300w\" sizes=\"(max-width: 631px) 100vw, 631px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-818b7f8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"818b7f8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-75742f6\" data-id=\"75742f6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40ea34c elementor-widget elementor-widget-heading\" data-id=\"40ea34c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fournir un service client de classe mondiale<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-885e1c5 elementor-widget elementor-widget-heading\" data-id=\"885e1c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Chatbot du service d'assistance par chat en direct<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-730f770 elementor-widget elementor-widget-text-editor\" data-id=\"730f770\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le chatbot du service d&#8217;assistance de OneDesk est facile \u00e0 configurer. Personnalisez votre message de bienvenue, personnalisez votre r\u00e9ponse automatis\u00e9e en ligne ou hors ligne et ajoutez un avatar \u00e0 votre chatbot. Tenez vos clients inform\u00e9s \u00e0 chaque \u00e9tape du processus et r\u00e9duisez le travail r\u00e9p\u00e9titif de vos \u00e9quipes d&#8217;assistance et de vos agents.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8718042 elementor-widget elementor-widget-heading\" data-id=\"8718042\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">E-mails syst\u00e8me automatis\u00e9s<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2e6526 elementor-widget elementor-widget-text-editor\" data-id=\"e2e6526\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Informez, persuadez et rappelez vos clients avec des e-mails automatis\u00e9s. Dans OneDesk, vous avez la possibilit\u00e9 de cr\u00e9er vos propres messages avec des propri\u00e9t\u00e9s dynamiques dans tous vos e-mails automatis\u00e9s.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-14d67ab\" data-id=\"14d67ab\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e6242c4 elementor-widget elementor-widget-image\" data-id=\"e6242c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"850\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies.webp\" class=\"attachment-large size-large wp-image-169464\" alt=\"r\u00e9ponses automatiques du service d&apos;assistance\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies.webp 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies-300x255.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies-768x653.webp 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-39fa564 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"39fa564\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2093587\" data-id=\"2093587\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0c10e7f elementor-widget elementor-widget-image\" data-id=\"0c10e7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"867\" height=\"415\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Knowledgebase_application.webp\" class=\"attachment-large size-large wp-image-232877\" alt=\"Base de connaissances MSP\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Knowledgebase_application.webp 867w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Knowledgebase_application-300x144.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Knowledgebase_application-768x368.webp 768w\" sizes=\"(max-width: 867px) 100vw, 867px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cef80a0\" data-id=\"cef80a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0d984be elementor-widget elementor-widget-heading\" data-id=\"0d984be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">B\u00e9n\u00e9ficiez des avantages de la base de connaissances<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-554c0f7 elementor-widget elementor-widget-text-editor\" data-id=\"554c0f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk int\u00e8gre une base de connaissances pour vous aider \u00e0 mieux servir vos clients. Le Application de la base de connaissances vous permet de t\u00e9l\u00e9charger des articles ou des vid\u00e9os, en r\u00e9pondant aux questions fr\u00e9quemment pos\u00e9es. Il sert de portail d&#8217;auto-assistance pour tous les clients. En cons\u00e9quence, votre \u00e9quipe de support se concentre sur la r\u00e9solution des t\u00e2ches qui n\u00e9cessitent une intervention personnelle.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f188bc9 elementor-widget elementor-widget-heading\" data-id=\"f188bc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Logiciel de portail de support client<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de26d24 elementor-widget elementor-widget-text-editor\" data-id=\"de26d24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Inclus avec le logiciel de chat en direct est l&#8217;option d&#8217;un portail client. L&#8217;outil du portail client permet aux clients de se connecter et de voir l&#8217;\u00e9tat des tickets. De cette fa\u00e7on, les clients peuvent facilement se tenir au courant de tout probl\u00e8me.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0821a02 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0821a02\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-efbb5e9\" data-id=\"efbb5e9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-975000e elementor-widget elementor-widget-heading\" data-id=\"975000e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Outils de collaboration d'entreprise<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c0ad1d elementor-widget elementor-widget-heading\" data-id=\"1c0ad1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Toutes les demandes des clients en un seul endroit<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe51bc7 elementor-widget elementor-widget-text-editor\" data-id=\"fe51bc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La plate-forme unique de OneDesk combine \u00e0 la fois le service d&#8217;assistance et la gestion de projet. Avec OneDesk, toute votre \u00e9quipe peut effectuer ses t\u00e2ches avec un seul outil logiciel. Il n&#8217;est pas n\u00e9cessaire de jongler et de basculer entre plusieurs applications. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44c48b5 elementor-widget elementor-widget-heading\" data-id=\"44c48b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Collaboration d'\u00e9quipe et partage de fichiers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acc12cd elementor-widget elementor-widget-text-editor\" data-id=\"acc12cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les membres de l&#8217;\u00e9quipe peuvent partager des documents et des vid\u00e9os via l&#8217;application de chat. Au lieu de collaborer via des r\u00e9unions individuelles, les \u00e9quipes peuvent discuter et r\u00e9soudre les probl\u00e8mes via l&#8217;application de messagerie.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-851a622\" data-id=\"851a622\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0a79019 elementor-widget elementor-widget-image\" data-id=\"0a79019\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"675\" height=\"337\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/issueChat2.webp\" class=\"attachment-large size-large wp-image-168922\" alt=\"La collaboration d&apos;\u00e9quipe\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/issueChat2.webp 675w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/issueChat2-300x150.webp 300w\" sizes=\"(max-width: 675px) 100vw, 675px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-093290e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"093290e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6468b87\" data-id=\"6468b87\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20a62ba elementor-widget elementor-widget-image\" data-id=\"20a62ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"462\" height=\"702\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/TicketCards.webp\" class=\"attachment-large size-large wp-image-232743\" alt=\"d\u00e9tails du billet\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/TicketCards.webp 462w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/TicketCards-197x300.webp 197w\" sizes=\"(max-width: 462px) 100vw, 462px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b7e6565\" data-id=\"b7e6565\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e0e79f elementor-widget elementor-widget-heading\" data-id=\"1e0e79f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Application hautement int\u00e9grative<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-087a7b1 elementor-widget elementor-widget-text-editor\" data-id=\"087a7b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk a \u00e9galement int\u00e9gr\u00e9<a href=\"https:\/\/onedesk.com\/fr\/integrer-avec-onedesk\/\"> int\u00e9grations<\/a> avec de nombreuses applications populaires. Vous pouvez \u00e9galement int\u00e9grer plus d&#8217;applications en utilisant notre plugin Zapier.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca47ae0 elementor-widget elementor-widget-heading\" data-id=\"ca47ae0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Acc\u00e8s \u00e0 l'\u00e9chelle de l'entreprise<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b44672 elementor-widget elementor-widget-text-editor\" data-id=\"9b44672\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En tant que combinaison de logiciel de gestion de projet et de support technique, OneDesk est accessible \u00e0 diff\u00e9rents services de l&#8217;organisation. Pour les projets qui n\u00e9cessitent une collaboration interd\u00e9partementale, les t\u00e2ches peuvent \u00eatre d\u00e9compos\u00e9es et r\u00e9parties entre diff\u00e9rents destinataires. De cette fa\u00e7on, les projets \u00e0 l&#8217;\u00e9chelle de l&#8217;entreprise peuvent \u00eatre mieux g\u00e9r\u00e9s.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6460ec2 elementor-widget elementor-widget-heading\" data-id=\"6460ec2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Syst\u00e8me centralis\u00e9<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5d49d5 elementor-widget elementor-widget-text-editor\" data-id=\"d5d49d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les grandes entreprises avec des filiales b\u00e9n\u00e9ficient d&#8217;un syst\u00e8me centralis\u00e9. OneDesk organise tous les projets en cat\u00e9gories et sous-cat\u00e9gories. Par exemple, chaque entreprise peut avoir son propre portefeuille contenant des projets. Les projets servent de conteneur pour les t\u00e2ches et les tickets.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2eda9f elementor-widget elementor-widget-heading\" data-id=\"a2eda9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c9liminez les fils de discussion et les bo\u00eetes de r\u00e9ception partag\u00e9es<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8950788 elementor-widget elementor-widget-text-editor\" data-id=\"8950788\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les fonctionnalit\u00e9s de chat de OneDesk aident votre \u00e9quipe \u00e0 surmonter les probl\u00e8mes li\u00e9s aux e-mails. Il est difficile de garder une trace des longs fils de discussion. En int\u00e9grant le chat, les membres de l&#8217;\u00e9quipe peuvent r\u00e9soudre les probl\u00e8mes instantan\u00e9ment et collaborer facilement. De plus, quelle que soit la mani\u00e8re dont un client contacte, chat en direct, e-mail, formulaires Web, etc., les tickets sont achemin\u00e9s vers un seul portail. De cette fa\u00e7on, aucun probl\u00e8me ou demande n&#8217;est manqu\u00e9. Communiquez avec les clients par e-mail directement depuis le panneau de d\u00e9tails du ticket OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-69fd4d9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"69fd4d9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b00b96\" data-id=\"4b00b96\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7beba27 elementor-widget elementor-widget-heading\" data-id=\"7beba27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Foire aux questions sur le logiciel d'assistance par chat en direct<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6f1c81 uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"a6f1c81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-175' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-72002d1\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-72002d1 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-6a11deb67f57f\">Qu'est-ce qu'un logiciel de chat en direct ?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Un logiciel de chat en direct est un outil qu'une entreprise peut ajouter \u00e0 son site Web. Une fois ajout\u00e9, le logiciel de chat en direct permet aux clients ou aux clients potentiels de communiquer facilement avec l'entreprise. Les agents r\u00e9pondent au client du c\u00f4t\u00e9 agent du logiciel de chat en direct. <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-ef36927\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-ef36927 uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-6a11deb67f737\">Comment impl\u00e9menter le chat en direct sur mon site Web&nbsp;? <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Un logiciel de chat en direct, comme celui inclus dans OneDesk, est facile \u00e0 mettre en \u0153uvre. Ajoutez simplement l'extrait de code JavaScript \u00e0 votre site Web. Une fois ajout\u00e9s, les clients peuvent voir et utiliser le widget de chat en direct. Vos agents r\u00e9pondent aux clients depuis l'application web OneDesk, accessible par n'importe quel navigateur web.  <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-7f1d8fc\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-7f1d8fc uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-6a11deb67f892\">Pourquoi mon entreprise a-t-elle besoin d'un logiciel de chat en direct ? <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>De nos jours, les clients s'attendent ou pr\u00e9f\u00e8rent m\u00eame utiliser d'autres canaux que l'e-mail ou le t\u00e9l\u00e9phone. C'est l\u00e0 que le chat en direct entre en jeu. Le logiciel de chat en direct offre \u00e0 la fois rapidit\u00e9 et commodit\u00e9. Les clients peuvent vous contacter selon leurs propres conditions en cliquant simplement sur le widget de chat en direct de votre site. Cette accessibilit\u00e9 est particuli\u00e8rement importante pour les clients potentiels, dont le premier point de contact est souvent votre site Web. <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f18c599 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f18c599\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0409824\" data-id=\"0409824\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35306e9 elementor-widget elementor-widget-heading\" data-id=\"35306e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00eat \u00e0 commencer \u00e0 soutenir vos clients avec le chat en direct&nbsp;?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7197093 elementor-widget elementor-widget-text-editor\" data-id=\"7197093\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Inscrivez-vous ci-dessous pour un essai gratuit de 14 jours de OneDesk. Pas de carte de cr\u00e9dit n\u00e9cessaire! Ou <a href=\"https:\/\/onedesk.com\/fr\/demo\/livre-demo\/\">r\u00e9servez une d\u00e9monstration en direct<\/a> pour voir OneDesk en action. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-787ab0d elementor-align-center elementor-widget elementor-widget-global elementor-global-239883 elementor-global-131872 elementor-widget-button\" data-id=\"787ab0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/fr\/inscription-gratuite\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cc020cb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cc020cb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-abe6c62\" data-id=\"abe6c62\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-60a1a13 elementor-widget elementor-widget-heading\" data-id=\"60a1a13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">En savoir plus sur le logiciel d'assistance par chat en direct&nbsp;:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d2b964 elementor-widget elementor-widget-uael-posts\" data-id=\"0d2b964\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;card_slides_to_show&quot;:3,&quot;card_slides_to_show_tablet&quot;:2,&quot;card_slides_to_show_mobile&quot;:1,&quot;card_show_filters&quot;:&quot;no&quot;}\" data-widget_type=\"uael-posts.card\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-post__header\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__body\">\n\t\t\t\n\t\t\n\t\t<div class=\"uael-post-grid uael-posts\" data-query-type=\"custom\" data-structure=\"masonry\" data-layout=\"masonry\" data-page=\"57539\" data-skin=\"card\" data-filter-default=\"\" data-offset-top=\"30\" >\n\n\t\t\t\t\t\t\t<div class=\"uael-post-grid__inner uael-post__columns-3 uael-post__columns-tablet-2 uael-post__columns-mobile-1 uael-post-masonry\">\n\t\t\t\n<div class=\"uael-post-wrapper   1.-comment-utiliser-onedesk \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/fr\/portail-client-mobile-billets-et-taches\/\" target=\"_self\">\n\t\t\t\tUtilisation du portail client adapt\u00e9 aux mobiles\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tLe Mobile-Friendly OneDesk (MFOD, beta ) contient un portail de tickets et un portail ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/fr\/portail-client-mobile-billets-et-taches\/\" target=\"_self\" aria-labelledby=\"uael-post-235513\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-235513>En savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   4.-applications-industrielles \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/fr\/gestion-du-travail-et-assistance-client-avec-logiciel-de-travail-a-distance\/\" target=\"_self\">\n\t\t\t\tGestion du support client avec le logiciel de travail \u00e0 distance\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tDe plus en plus d&#8217;\u00e9quipes choisissent d&#8217;opter pour le travail \u00e0 distance. Bien que ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/fr\/gestion-du-travail-et-assistance-client-avec-logiciel-de-travail-a-distance\/\" target=\"_self\" aria-labelledby=\"uael-post-233984\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-233984>En savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   1.-comment-utiliser-onedesk \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/fr\/utilisation-de-lapplication-de-messagerie-onedesk-pour-offrir-lassistance-basee-par-chat-en-direct-2\/\" target=\"_self\">\n\t\t\t\tUtilisation de l&#8217;application de messagerie OneDesk pour offrir une assistance bas\u00e9e sur le chat en direct\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tAvec la derni\u00e8re version de OneDesk, nous proposons d\u00e9sormais une application de chat int\u00e9gr\u00e9e ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/fr\/utilisation-de-lapplication-de-messagerie-onedesk-pour-offrir-lassistance-basee-par-chat-en-direct-2\/\" target=\"_self\" aria-labelledby=\"uael-post-72261\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-72261>En savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__footer\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Logiciel de support de chat en direct Tout sur le logiciel de support de chat en direct Un logiciel d&#8217;assistance par chat en direct permet g\u00e9n\u00e9ralement aux entreprises d&#8217;ajouter un widget de chat en direct \u00e0 leur site. Le widget de chat en direct permet aux clients d&#8217;envoyer des messages instantan\u00e9s \u00e0 un agent d&#8217;un [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":57597,"parent":60422,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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