{"id":57540,"date":"2021-03-02T15:37:53","date_gmt":"2021-03-02T15:37:53","guid":{"rendered":"https:\/\/onedesk.com\/logiciel-de-billetterie-informatique\/"},"modified":"2021-12-15T16:09:39","modified_gmt":"2021-12-15T16:09:39","slug":"it-ticketing-software","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/logiciel-dassistance-2\/it-ticketing-software\/","title":{"rendered":"Logiciel de billetterie informatique"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"57540\" class=\"elementor elementor-57540 elementor-47591\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-36f8d6b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"36f8d6b2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3490cac2\" data-id=\"3490cac2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e61a74e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e61a74e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-edff5dc\" data-id=\"edff5dc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f9293d elementor-widget elementor-widget-heading\" data-id=\"1f9293d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Logiciel de billetterie informatique<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56d5a4f elementor-widget elementor-widget-text-editor\" data-id=\"56d5a4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le logiciel de billetterie informatique permet aux clients ou aux employ\u00e9s de soumettre des demandes par courrier \u00e9lectronique \u00e0 l&#8217;\u00e9quipe d&#8217;assistance. Ces demandes sont ensuite converties en tickets, permettant aux agents de prendre des mesures pour r\u00e9soudre le ticket. Voici quelques avantages de l&#8217;int\u00e9gration d&#8217;un syst\u00e8me d&#8217;assistance informatique ou d&#8217;un logiciel de billetterie dans votre organisation.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d89e127 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d89e127\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-c983db5\" data-id=\"c983db5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-605e233 elementor-widget elementor-widget-image\" data-id=\"605e233\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"215\" height=\"230\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/customer-satisfaction.png\" class=\"attachment-large size-large wp-image-143089\" alt=\"satisfaction du client\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-898758a elementor-widget elementor-widget-image\" data-id=\"898758a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"215\" height=\"230\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/immediate-attention.png\" class=\"attachment-large size-large wp-image-143067\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f99273c elementor-widget elementor-widget-image\" data-id=\"f99273c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"215\" height=\"230\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/efficient.png\" class=\"attachment-large size-large wp-image-143045\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-d05fe8c\" data-id=\"d05fe8c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d348bfc elementor-widget elementor-widget-heading\" data-id=\"d348bfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Am\u00e9lioration de la satisfaction client<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69a2ea8 elementor-widget elementor-widget-text-editor\" data-id=\"69a2ea8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le logiciel d&#8217;assistance informatique sert de plate-forme aux clients pour rechercher une assistance imm\u00e9diate en cas de difficult\u00e9s techniques. Les clients peuvent recevoir des solutions imm\u00e9diates \u00e0 leurs probl\u00e8mes gr\u00e2ce aux syst\u00e8mes de billetterie du service d&#8217;assistance informatique.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3775493 elementor-widget elementor-widget-heading\" data-id=\"3775493\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Intervention imm\u00e9diate<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-351d498 elementor-widget elementor-widget-text-editor\" data-id=\"351d498\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lorsqu&#8217;un client rencontre des difficult\u00e9s techniques, il peut imm\u00e9diatement contacter les agents de support via le syst\u00e8me de ticket du service d&#8217;assistance informatique. Cela permet aux agents d&#8217;interagir avec les clients en temps r\u00e9el et, \u00e0 leur tour, de r\u00e9soudre les probl\u00e8mes imm\u00e9diatement.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da92287 elementor-widget elementor-widget-heading\" data-id=\"da92287\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Tr\u00e8s efficace<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47e22f2 elementor-widget elementor-widget-text-editor\" data-id=\"47e22f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Au lieu d&#8217;attendre de longs temps d&#8217;attente pour les appels, les clients peuvent contacter l&#8217;\u00e9quipe informatique via un logiciel de billetterie du service d&#8217;assistance. Cela aide \u00e0 la fois les clients et l&#8217;\u00e9quipe de support interne \u00e0 gagner du temps et permet aux agents de travailler \u00e0 la r\u00e9solution des demandes des clients.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-0e540d7\" data-id=\"0e540d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ac9a383 elementor-widget elementor-widget-image\" data-id=\"ac9a383\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"230\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/setting-expectations-1.png\" class=\"attachment-large size-large wp-image-143078\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7641ac elementor-widget elementor-widget-image\" data-id=\"b7641ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/resolve-1.png\" class=\"attachment-large size-large wp-image-143056\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/resolve-1.png 512w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/resolve-1-300x300.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/resolve-1-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-58fd0ca\" data-id=\"58fd0ca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c976bc elementor-widget elementor-widget-heading\" data-id=\"1c976bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Productivit\u00e9 accrue<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5fd53e elementor-widget elementor-widget-text-editor\" data-id=\"e5fd53e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La plupart des services d&#8217;assistance incluent une application d&#8217;auto-assistance pour les clients. L&#8217;objectif est d&#8217;offrir des r\u00e9ponses aux questions fr\u00e9quemment pos\u00e9es sans aucune intervention manuelle des agents de support. En cons\u00e9quence, les t\u00e2ches r\u00e9p\u00e9titives sont \u00e9limin\u00e9es pour permettre aux agents de travailler sur des t\u00e2ches plus critiques \u00e0 accomplir.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9268e3c elementor-widget elementor-widget-heading\" data-id=\"9268e3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Processus de r\u00e9solution plus rapide<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e03992f elementor-widget elementor-widget-text-editor\" data-id=\"e03992f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tous les clients ne sont pas tr\u00e8s comp\u00e9tents pour r\u00e9soudre les probl\u00e8mes techniques. Au lieu de perdre du temps et de chercher des solutions, les clients peuvent contacter l&#8217;\u00e9quipe informatique pour un processus de r\u00e9solution plus rapide. Les agents de support peuvent alors travailler avec leurs \u00e9quipes et r\u00e9soudre rapidement le probl\u00e8me.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a24bed9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a24bed9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1041370\" data-id=\"1041370\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec8b51f elementor-widget elementor-widget-heading\" data-id=\"ec8b51f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Logiciel de support informatique OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f9fec5 elementor-widget elementor-widget-text-editor\" data-id=\"7f9fec5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk fournit une solution compl\u00e8te de service d&#8217;assistance informatique. En tant que logiciel de syst\u00e8me de billetterie informatique tr\u00e8s intuitif, OneDesk peut \u00eatre utilis\u00e9 par toute personne ayant peu ou pas de formation. Avec une s\u00e9rie d&#8217;int\u00e9grations int\u00e9gr\u00e9es, OneDesk est un outil puissant qui vous permet d&#8217;accomplir vos t\u00e2ches au sein d&#8217;une seule plate-forme.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-23ea532 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"23ea532\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-65859dc\" data-id=\"65859dc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d3f090a elementor-widget elementor-widget-heading\" data-id=\"d3f090a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Application int\u00e9grative<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6ac4c8 elementor-widget elementor-widget-text-editor\" data-id=\"d6ac4c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk synchronise toutes vos demandes par e-mail et les convertit en tickets dans l&#8217;application. Transf\u00e9rez automatiquement votre e-mail d&#8217;assistance vers l&#8217;e-mail de cr\u00e9ation OneDesk et \u00e9liminez la saisie manuelle des d\u00e9tails du ticket et des enregistrements client. Vous pouvez int\u00e9grer des applications int\u00e9gr\u00e9es ou des applications prises en charge par <a href=\"http:\/\/zapier.com\/\">Zapier<\/a> . L&#8217;int\u00e9gration d&#8217;applications cr\u00e9e automatiquement des tickets sur OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f084489\" data-id=\"f084489\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27603af elementor-widget elementor-widget-image\" data-id=\"27603af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"735\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-1024x735.png\" class=\"attachment-large size-large wp-image-57589\" alt=\"int\u00e9grations\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-1024x735.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-300x215.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-768x551.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-418x300.png 418w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-255x183.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-111x80.png 111w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-56x40.png 56w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-480x345.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-500x359.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-750x538.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-360x258.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations.png 1070w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e7f398 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e7f398\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a04b577\" data-id=\"a04b577\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa5e0ee elementor-widget elementor-widget-image\" data-id=\"aa5e0ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"706\" height=\"749\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Customer-Communication-1.png\" class=\"attachment-large size-large wp-image-142195\" alt=\"Communication client\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Customer-Communication-1.png 706w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Customer-Communication-1-283x300.png 283w\" sizes=\"(max-width: 706px) 100vw, 706px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6e107a5\" data-id=\"6e107a5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a2a046f elementor-widget elementor-widget-heading\" data-id=\"a2a046f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Favorise la communication<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adfbdae elementor-widget elementor-widget-text-editor\" data-id=\"adfbdae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le logiciel d&#8217;assistance OneDesk est con\u00e7u pour la communication. Les utilisateurs peuvent interagir avec les clients via des chats en direct et des e-mails. Les \u00e9quipes internes peuvent \u00e9galement discuter de leurs t\u00e2ches et collaborer en cr\u00e9ant des notes internes.<\/p>\n<ul>\n<li>L&#8217; <a href=\"https:\/\/onedesk.com\/fr\/applications-clients\/application-de-chat-en-direct\/\">application de chat en direct<\/a> OneDesk vous permet de r\u00e9soudre instantan\u00e9ment les demandes des clients. Vous pouvez \u00e9galement joindre imm\u00e9diatement les documents essentiels pour vos clients.<\/li>\n<li>Engagez-vous et collaborez avec les membres de votre \u00e9quipe via la bo\u00eete de r\u00e9ception interne OneDesk. Atteignez plus de membres de votre \u00e9quipe en ajoutant plus d&#8217;utilisateurs \u00e0 vos conversations. Joignez et partagez des documents avec votre \u00e9quipe pour produire un travail de meilleure qualit\u00e9.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d4867d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d4867d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1d5854b\" data-id=\"1d5854b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-395e8ab elementor-widget elementor-widget-heading\" data-id=\"395e8ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Automatisation du flux de travail<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83c62f2 elementor-widget elementor-widget-text-editor\" data-id=\"83c62f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/onedesk.com\/fr\/automatiser-votre-flux-de-travail-avec-onedesk\/\">L&#8217;automatisation des flux de travail<\/a> est une fonctionnalit\u00e9 puissante de OneDesk. Automatisez les actions sp\u00e9cifiques qui n\u00e9cessitent une saisie manuelle r\u00e9p\u00e9titive de la part de vos agents de support. Cela signifie que vous pouvez automatiser des tickets, des t\u00e2ches, des fonctionnalit\u00e9s et d&#8217;autres \u00e9l\u00e9ments dans OneDesk. Vous pouvez ajouter un ensemble de commandes pour effectuer l&#8217;automatisation.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4c0843b\" data-id=\"4c0843b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-86e930d elementor-widget elementor-widget-image\" data-id=\"86e930d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"985\" height=\"344\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations.png\" class=\"attachment-large size-large wp-image-60228\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations.png 985w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-300x105.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-768x268.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-859x300.png 859w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-255x89.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-229x80.png 229w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-115x40.png 115w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-480x168.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-500x175.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-750x262.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-360x126.png 360w\" sizes=\"(max-width: 985px) 100vw, 985px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b200d1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b200d1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a7a0e38\" data-id=\"a7a0e38\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41fac43 elementor-widget elementor-widget-image\" data-id=\"41fac43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"698\" height=\"314\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase.png\" class=\"attachment-large size-large wp-image-59737\" alt=\"Base de connaissances informatiques\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase.png 698w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-300x135.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-667x300.png 667w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-255x115.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-178x80.png 178w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-89x40.png 89w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-480x216.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-500x225.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-360x162.png 360w\" sizes=\"(max-width: 698px) 100vw, 698px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-06a41a7\" data-id=\"06a41a7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fee2a51 elementor-widget elementor-widget-heading\" data-id=\"fee2a51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Application de la base de connaissances<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0afde06 elementor-widget elementor-widget-text-editor\" data-id=\"0afde06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk propose une application de base de connaissances int\u00e9gr\u00e9e pour les utilisateurs et les clients. La base de connaissances permet aux clients de trouver des r\u00e9ponses aux questions fr\u00e9quemment pos\u00e9es. Les agents d&#8217;assistance peuvent facilement diriger les clients vers les articles de la base de <a href=\"https:\/\/onedesk.com\/fr\/comment-activer-et-utiliser-la-base-de-connaissances-onedesk\/\">connaissances<\/a> en collant les liens vers les discussions en direct.<\/p>\n<ul>\n<li>T\u00e9l\u00e9chargez des articles d&#8217;auto-assistance qui orientent les clients avec des conseils \u00e9tape par \u00e9tape pour r\u00e9soudre les erreurs techniques courantes.<\/li>\n<li>Fournissez des visuels en incluant des vid\u00e9os pour permettre \u00e0 vos clients de mieux comprendre les processus.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-72cdb3f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"72cdb3f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b801272\" data-id=\"b801272\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b07585 elementor-widget elementor-widget-heading\" data-id=\"6b07585\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Portail Web client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e36e5b7 elementor-widget elementor-widget-text-editor\" data-id=\"e36e5b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le <a href=\"https:\/\/onedesk.com\/videos-using-onedesk\/what-can-customers-see-on-the-customer-portal\/\">portail Web client<\/a> OneDesk permet aux clients d&#8217;envoyer, de suivre et de communiquer leurs demandes. Vous pouvez d\u00e9cider des propri\u00e9t\u00e9s \u00e0 ajouter au formulaire Web afin de fournir plus de transparence aux clients.<\/p>\n<ul>\n<li>Envoyer&nbsp;: les clients peuvent adresser leurs demandes via des formulaires Web sur le portail Web.<\/li>\n<li>Suivre&nbsp;: en fonction des propri\u00e9t\u00e9s ajout\u00e9es au formulaire Web, les clients peuvent surveiller la progression de leurs tickets.<\/li>\n<li>Discuter : si les clients souhaitent plus d&#8217;informations sur la progression de leur ticket, ils peuvent en discuter avec les agents d&#8217;assistance par e-mail ou par chat en direct.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-08ec2eb\" data-id=\"08ec2eb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b8b6a07 elementor-widget elementor-widget-image\" data-id=\"b8b6a07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"621\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/IT-image-10.png\" class=\"attachment-large size-large wp-image-127106\" alt=\"Portail de billetterie informatique\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/IT-image-10.png 621w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/IT-image-10-300x145.png 300w\" sizes=\"(max-width: 621px) 100vw, 621px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ee62fd1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ee62fd1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-aad484b\" data-id=\"aad484b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ed4e59b elementor-widget elementor-widget-image\" data-id=\"ed4e59b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"627\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378.png\" class=\"attachment-large size-large wp-image-60237\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378.png 600w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-287x300.png 287w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-255x266.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-77x80.png 77w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-38x40.png 38w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-480x502.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-500x523.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-360x376.png 360w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5c9b811\" data-id=\"5c9b811\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-df6364d elementor-widget elementor-widget-heading\" data-id=\"df6364d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cr\u00e9ation de tickets dans OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dce662a elementor-widget elementor-widget-text-editor\" data-id=\"dce662a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les tickets sont des demandes des clients qui n\u00e9cessitent une action imm\u00e9diate. <a href=\"https:\/\/onedesk.com\/fr\/videos\/creation-de-tickets-et-de-taches-dans-onedesk\/\">Les tickets peuvent \u00eatre cr\u00e9\u00e9s de plusieurs mani\u00e8res<\/a> dans le logiciel de support informatique de OneDesk.<\/p>\n<ul>\n<li>Conversations&nbsp;: les tickets peuvent \u00eatre captur\u00e9s \u00e0 partir de la conversation client \u00e0 partir des chats en direct OneDesk.<\/li>\n<li>Formulaires Web&nbsp;: les clients peuvent cr\u00e9er des tickets en soumettant leurs demandes via les formulaires Web du portail Web.<\/li>\n<li>Int\u00e9grations&nbsp;: les tickets peuvent \u00eatre cr\u00e9\u00e9s automatiquement lorsque vous int\u00e9grez OneDesk \u00e0 d&#8217;autres applications.<\/li>\n<li>E-mail d&#8217;assistance&nbsp;: le transfert automatique de votre e-mail d&#8217;assistance vers votre e-mail OneDesk convertit automatiquement les demandes par e-mail en tickets.<\/li>\n<li>Saisie manuelle : les utilisateurs internes peuvent saisir manuellement des informations pour cr\u00e9er des tickets.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f34d07f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f34d07f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fbb0df9\" data-id=\"fbb0df9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3528cf9 elementor-widget elementor-widget-heading\" data-id=\"3528cf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Statut du cycle de vie des tickets<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10ce622 elementor-widget elementor-widget-text-editor\" data-id=\"10ce622\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Ouvert :<\/strong> Il s&#8217;agit du statut par d\u00e9faut du ticket lors de sa premi\u00e8re cr\u00e9ation.<\/p>\n<p><strong>En cours&nbsp;:<\/strong> le statut du ticket passe \u00e0 \u00ab&nbsp;En cours&nbsp;\u00bb lorsque le travail est effectu\u00e9 sur le ticket. Par exemple, un utilisateur pourrait ajouter des feuilles de temps manuellement ou via la minuterie, ce qui modifierait imm\u00e9diatement le statut.<\/p>\n<p><strong>Client en attente&nbsp;:<\/strong> une fois que vous avez r\u00e9pondu \u00e0 un client en cr\u00e9ant une conversation dans le ticket, le statut du ticket passe d&#8217;ouvert \u00e0 client en attente.<\/p>\n<p><strong>Agent en attente&nbsp;:<\/strong> le statut du ticket d&#8217;agent en attente se produit lorsque le client r\u00e9pond \u00e0 l&#8217;agent d&#8217;assistance.<\/p>\n<p><strong>Ferm\u00e9 :<\/strong> le statut de ticket ferm\u00e9 signifie que le ticket est r\u00e9solu par l&#8217;agent de support et ne n\u00e9cessite aucune autre action.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d516db1\" data-id=\"d516db1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69b3027 elementor-widget elementor-widget-image\" data-id=\"69b3027\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"614\" height=\"419\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses.png\" class=\"attachment-large size-large wp-image-118203\" alt=\"Statuts configurables\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses.png 614w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-300x205.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-440x300.png 440w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-255x174.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-117x80.png 117w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-59x40.png 59w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-480x328.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-500x341.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-360x246.png 360w\" sizes=\"(max-width: 614px) 100vw, 614px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-17756a0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"17756a0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6a98fef\" data-id=\"6a98fef\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-966e7c6 elementor-widget elementor-widget-image\" data-id=\"966e7c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"679\" height=\"577\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task.png\" class=\"attachment-large size-large wp-image-60232\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task.png 679w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-300x255.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-353x300.png 353w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-255x217.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-94x80.png 94w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-47x40.png 47w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-480x408.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-500x425.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-360x306.png 360w\" sizes=\"(max-width: 679px) 100vw, 679px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8f22d62\" data-id=\"8f22d62\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7311958 elementor-widget elementor-widget-heading\" data-id=\"7311958\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conversion de tickets en t\u00e2ches<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a085e8 elementor-widget elementor-widget-text-editor\" data-id=\"7a085e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avec le logiciel de ticket d&#8217;assistance informatique OneDesk, vous pouvez convertir les tickets en t\u00e2ches. Les t\u00e2ches sont cr\u00e9\u00e9es lorsque les agents de support doivent effectuer un travail suppl\u00e9mentaire pour r\u00e9soudre les demandes des clients.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8019eab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8019eab\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-af6fadf\" data-id=\"af6fadf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f11d16 elementor-widget elementor-widget-heading\" data-id=\"2f11d16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Statut du cycle de vie des t\u00e2ches<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b6b7ab elementor-widget elementor-widget-text-editor\" data-id=\"3b6b7ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Ouvert :<\/strong> Il s&#8217;agit du statut par d\u00e9faut des t\u00e2ches lors de leur cr\u00e9ation.<br \/><strong>En cours :<\/strong> chaque fois que les utilisateurs ajoutent des feuilles de temps \u00e0 la t\u00e2che, le statut du ticket passe \u00e0 en cours.<br \/><strong>R\u00e9ouverture :<\/strong> Lorsqu&#8217;une t\u00e2che ferm\u00e9e n\u00e9cessite un travail suppl\u00e9mentaire de la part de l&#8217;utilisateur, l&#8217;utilisateur peut simplement rouvrir le ticket, permettant le changement de statut.<br \/><strong>Ferm\u00e9&nbsp;:<\/strong> les t\u00e2ches sont ferm\u00e9es lorsque les utilisateurs terminent la t\u00e2che en cours<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2bbb1f2\" data-id=\"2bbb1f2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-924afbc elementor-widget elementor-widget-image\" data-id=\"924afbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"634\" height=\"348\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses.png\" class=\"attachment-large size-large wp-image-59251\" alt=\"Ticket_Status\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses.png 634w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-300x165.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-547x300.png 547w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-255x140.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-146x80.png 146w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-73x40.png 73w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-480x263.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-500x274.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-360x198.png 360w\" sizes=\"(max-width: 634px) 100vw, 634px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-594330b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"594330b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-98d1b51\" data-id=\"98d1b51\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b934614 elementor-widget elementor-widget-heading\" data-id=\"b934614\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Logiciel de gestion du support informatique<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d054bf elementor-widget elementor-widget-text-editor\" data-id=\"8d054bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk est une application polyvalente qui constitue \u00e9galement l&#8217;un des nombreux outils de gestion du support des services informatiques pour votre \u00e9quipe. En tant que logiciel hautement configurable, vous pouvez effectuer de nombreuses personnalisations dans OneDesk. Ces personnalisations permettent \u00e0 votre \u00e9quipe d&#8217;am\u00e9liorer ses performances et in fine de mieux g\u00e9rer ses demandes de service<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4e1b2fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4e1b2fa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-20b5050\" data-id=\"20b5050\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-07ad239 elementor-widget elementor-widget-image\" data-id=\"07ad239\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"543\" height=\"418\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types.png\" class=\"attachment-large size-large wp-image-118214\" alt=\"Types configurables\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types.png 543w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-300x231.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-390x300.png 390w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-255x196.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-104x80.png 104w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-52x40.png 52w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-480x370.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-500x385.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-360x277.png 360w\" sizes=\"(max-width: 543px) 100vw, 543px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fb02628\" data-id=\"fb02628\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4609041 elementor-widget elementor-widget-heading\" data-id=\"4609041\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Cr\u00e9er plus de types de billets<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c3107f elementor-widget elementor-widget-text-editor\" data-id=\"5c3107f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous pouvez cr\u00e9er jusqu&#8217;\u00e0 10 <a href=\"https:\/\/onedesk.com\/fr\/videos\/options-de-configuration-de-ticket\/\">types de tickets<\/a> via les param\u00e8tres d&#8217;administration OneDesk.<\/p>\n<p>Activez ou d\u00e9sactivez tous les types de billets en fonction de vos besoins.<\/p>\n<p>Choisissez les ic\u00f4nes de billets appropri\u00e9es en fonction de votre type de billet.<\/p>\n<p>Nommez ou renommez les types de tickets ou modifiez la visibilit\u00e9 des tickets en activant ou en d\u00e9sactivant l&#8217;\u00e9l\u00e9ment.<\/p>\n<p>Chaque type de ticket a son e-mail d\u00e9di\u00e9 dans OneDesk. Par exemple, l&#8217;e-mail associ\u00e9 aux tickets est ticket@(nom de votre organisation).onedesk.com.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8741f8d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8741f8d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-754282a\" data-id=\"754282a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ffed8c elementor-widget elementor-widget-heading\" data-id=\"8ffed8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ajouter les d\u00e9tails du billet<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8df8f97 elementor-widget elementor-widget-text-editor\" data-id=\"8df8f97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Incluez plus d&#8217;informations dans votre formulaire de cr\u00e9ation de ticket en utilisant <a href=\"https:\/\/onedesk.com\/videos\/setting-up-custom-fields-in-onedesk\/\">des champs personnalis\u00e9s<\/a> . OneDesk sert de logiciel de gestion de service d&#8217;assistance informatique, vous permettant, \u00e0 vous et \u00e0 votre \u00e9quipe, de cr\u00e9er un formulaire de ticket tr\u00e8s informatif. Un formulaire de ticket d\u00e9taill\u00e9 permet \u00e0 vos \u00e9quipes d&#8217;avoir une id\u00e9e de la fa\u00e7on dont elles ont g\u00e9r\u00e9 leur travail. Cela sert de guide pour am\u00e9liorer les performances \u00e0 l&#8217;avenir.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6fffa13\" data-id=\"6fffa13\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd6f671 elementor-widget elementor-widget-image\" data-id=\"dd6f671\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"943\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-1024x943.png\" class=\"attachment-large size-large wp-image-101047\" alt=\"Les champs personnalis\u00e9s\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-1024x943.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-300x276.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-768x708.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-1536x1415.png 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-326x300.png 326w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-977x900.png 977w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-255x235.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-87x80.png 87w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-43x40.png 43w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-480x442.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-500x461.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-750x691.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-360x332.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields.png 1628w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ce16d27 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ce16d27\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-60f6bc5\" data-id=\"60f6bc5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6057a01 elementor-widget elementor-widget-image\" data-id=\"6057a01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"814\" height=\"528\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA.png\" class=\"attachment-large size-large wp-image-60235\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA.png 814w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-300x195.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-768x498.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-463x300.png 463w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-255x165.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-123x80.png 123w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-62x40.png 62w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-480x311.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-500x324.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-750x486.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-360x234.png 360w\" sizes=\"(max-width: 814px) 100vw, 814px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ee31a18\" data-id=\"ee31a18\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f2e797d elementor-widget elementor-widget-heading\" data-id=\"f2e797d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ajouter des SLA<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7e7189 elementor-widget elementor-widget-text-editor\" data-id=\"c7e7189\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les SLA sont des accords de niveau de service avec le client et le fournisseur. Il d\u00e9finit le temps de r\u00e9ponse et de r\u00e9solution des \u00e9l\u00e9ments. OneDesk vous permet de cr\u00e9er des <a href=\"https:\/\/onedesk.com\/videos\/service-level-agreements-slas-in-onedesk\/\">SLA<\/a> pour vos clients professionnels. Avec la fonction OneDesk Workflow Automation, vous pouvez informer les cessionnaires de toute violation \u00e0 venir.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8625bd1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8625bd1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b15685a\" data-id=\"b15685a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-706bd43 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"706bd43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/onedesk.com\/fr\/inscription-gratuite\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-09c991a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"09c991a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ec77a59\" data-id=\"ec77a59\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0201cd0 elementor-widget elementor-widget-heading\" data-id=\"0201cd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">En savoir plus sur la billetterie informatique avec OneDesk&nbsp;:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d57cec elementor-widget elementor-widget-text-editor\" data-id=\"9d57cec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/onedesk.com\/fr\/comment-une-entreprise-dexternalisation-utilise-onedesk-pour-gerer-son-travail\/\">Comment une entreprise d&#8217;externalisation informatique utilise OneDesk<\/a><br \/><a href=\"https:\/\/onedesk.com\/it-support-company-use-onedesk-for-helpdesk\/\">Comment une soci\u00e9t\u00e9 de support informatique utilise OneDesk pour son service d&#8217;assistance<\/a><br \/><a href=\"https:\/\/onedesk.com\/using-onedesk-for-office-it-departments\/\">Utilisation de OneDesk pour les services informatiques de bureau<\/a><br \/><a href=\"https:\/\/onedesk.com\/how-one-manufacturer-uses-onedesk-to-manage-its-it-helpdesk-development-and-process-automation\/\">Comment un fabricant utilise OneDesk pour g\u00e9rer son service d&#8217;assistance informatique<\/a><br \/><a href=\"https:\/\/onedesk.com\/how-a-materials-distributor-uses-onedesk-to-manage-it-tickets-and-projects\/\">Comment un distributeur utilise OneDesk pour g\u00e9rer les tickets et les projets informatiques<\/a><br \/><a href=\"https:\/\/onedesk.com\/how-one-security-firm-uses-onedesk-to-both-support-their-customers-and-develop-their-own-product\/\">Comment une entreprise de s\u00e9curit\u00e9 informatique utilise OneDesk pour assister ses clients et d\u00e9velopper son propre produit.<\/a><br \/><a href=\"https:\/\/onedesk.com\/slack-integration-helpdesk\/\">OneDesk s&#8217;int\u00e8gre \u00e0 Slack<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Logiciel de billetterie informatique Le logiciel de billetterie informatique permet aux clients ou aux employ\u00e9s de soumettre des demandes par courrier \u00e9lectronique \u00e0 l&#8217;\u00e9quipe d&#8217;assistance. Ces demandes sont ensuite converties en tickets, permettant aux agents de prendre des mesures pour r\u00e9soudre le ticket. Voici quelques avantages de l&#8217;int\u00e9gration d&#8217;un syst\u00e8me d&#8217;assistance informatique ou d&#8217;un logiciel [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":57679,"parent":58038,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-57540","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Logiciel de billetterie informatique | Caract\u00e9ristiques | OneDesk<\/title>\n<meta name=\"description\" content=\"G\u00e9rez les demandes des clients \u00e0 partir de plusieurs plates-formes avec un logiciel de billetterie informatique robuste. 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