{"id":57807,"date":"2021-03-02T15:58:29","date_gmt":"2021-03-02T15:58:29","guid":{"rendered":"https:\/\/onedesk.com\/logiciel-de-base-de-connaissances\/"},"modified":"2023-09-27T17:27:27","modified_gmt":"2023-09-27T17:27:27","slug":"logiciel-de-base-de-connaissances","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/applications-client\/logiciel-de-base-de-connaissances\/","title":{"rendered":"Logiciel de base de connaissances"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"57807\" class=\"elementor elementor-57807 elementor-48713\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6cac25ef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6cac25ef\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-14301a03\" data-id=\"14301a03\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62c1a61 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62c1a61\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b3faa22\" data-id=\"b3faa22\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-16bbc12b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16bbc12b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c6d3043\" data-id=\"c6d3043\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f622ff1 elementor-widget elementor-widget-heading\" data-id=\"5f622ff1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Logiciel de base de connaissances<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a569ac elementor-align-center elementor-widget elementor-widget-global elementor-global-239883 elementor-global-131872 elementor-widget-button\" data-id=\"0a569ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/fr\/inscription-gratuite\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bd477e3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4bd477e3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3837776e\" data-id=\"3837776e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce5e759 elementor-widget elementor-widget-image\" data-id=\"ce5e759\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"997\" height=\"554\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM.png\" class=\"attachment-large size-large wp-image-57808\" alt=\"Base de connaissances\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM.png 997w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-300x167.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-768x427.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-540x300.png 540w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-255x142.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-144x80.png 144w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-72x40.png 72w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-480x267.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-500x278.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-750x417.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-360x200.png 360w\" sizes=\"(max-width: 997px) 100vw, 997px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4be45196\" data-id=\"4be45196\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7cc2bff5 elementor-widget elementor-widget-heading\" data-id=\"7cc2bff5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Logiciel de base de connaissances<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d69f4d7 elementor-widget elementor-widget-text-editor\" data-id=\"3d69f4d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le logiciel de base de connaissances de OneDesk permet aux utilisateurs d&#8217;utiliser une application d&#8217;auto-assistance pour trouver des r\u00e9ponses \u00e0 leurs questions fr\u00e9quemment pos\u00e9es. Une base de connaissances contient de nombreux articles pour aider \u00e0 r\u00e9soudre les probl\u00e8mes techniques qu&#8217;un utilisateur pourrait rencontrer sans avoir \u00e0 demander \u00e0 vos agents de support. En utilisant le<a href=\"https:\/\/onedesk.com\/videos\/the-knowledgebase-app\/\"> Application de la base de connaissances OneDesk<\/a> , vous pouvez cr\u00e9er diff\u00e9rents types de tickets, t\u00e9l\u00e9charger des vid\u00e9os et des images pour vous aider \u00e0 r\u00e9pondre aux questions des utilisateurs. Les utilisateurs peuvent rechercher des articles pertinents pour leur demande par le biais de recherches par mots cl\u00e9s.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b75ad9a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b75ad9a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3d709a16\" data-id=\"3d709a16\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64c90b42 elementor-widget elementor-widget-heading\" data-id=\"64c90b42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Logiciel de ticket d'assistance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e8054ed elementor-widget elementor-widget-text-editor\" data-id=\"7e8054ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le logiciel de ticket de support est encore plus puissant avec une base de connaissances int\u00e9gr\u00e9e. Lorsqu&#8217;un<a href=\"https:\/\/onedesk.com\/fr\/configuration-de-votre-onedesk-pour-prendre-en-charge-plusieurs-produits-ou-services\/\"> ticket de support<\/a> est termin\u00e9, vous pouvez facilement convertir cette t\u00e2che en article. Attribuez-le simplement \u00e0 quelqu&#8217;un \u00e0 peaufiner afin qu&#8217;il soit pr\u00eat \u00e0 \u00eatre publi\u00e9 dans cette application client. Cela permet une productivit\u00e9 plus \u00e9lev\u00e9e car moins de temps est pass\u00e9 \u00e0 \u00e9crire des articles \u00e0 partir de z\u00e9ro. Le logiciel int\u00e9gr\u00e9 de base de connaissances et de ticket de support permet aux clients de se servir eux-m\u00eames car ils peuvent rechercher un mot-cl\u00e9 pour r\u00e9pondre \u00e0 leurs questions qui seraient g\u00e9n\u00e9ralement le r\u00e9sultat d&#8217;un ticket de support<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-393e00d7\" data-id=\"393e00d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d13c09 elementor-widget elementor-widget-image\" data-id=\"6d13c09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"618\" height=\"640\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM.png\" class=\"attachment-large size-large wp-image-57810\" alt=\"Logiciel de ticket de support de la base de connaissances\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM.png 618w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-290x300.png 290w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-255x264.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-77x80.png 77w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-39x40.png 39w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-480x497.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-500x518.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-360x373.png 360w\" sizes=\"(max-width: 618px) 100vw, 618px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-700a77ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"700a77ff\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-44c0ace3\" data-id=\"44c0ace3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1142c46 elementor-widget elementor-widget-image\" data-id=\"1142c46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"604\" height=\"378\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM.png\" class=\"attachment-large size-large wp-image-57812\" alt=\"Base de connaissances et suivi des t\u00e2ches\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM.png 604w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-300x188.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-479x300.png 479w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-255x160.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-128x80.png 128w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-64x40.png 64w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-480x300.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-500x313.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-360x225.png 360w\" sizes=\"(max-width: 604px) 100vw, 604px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-40baaee0\" data-id=\"40baaee0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-14074011 elementor-widget elementor-widget-heading\" data-id=\"14074011\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Base de connaissances et suivi des t\u00e2ches<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3568c8a6 elementor-widget elementor-widget-text-editor\" data-id=\"3568c8a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La base de connaissances de OneDesk s&#8217;int\u00e8gre \u00e0 la gestion des t\u00e2ches pour augmenter la quantit\u00e9 de contenu de votre base de connaissances. Cette application fonctionne de mani\u00e8re transparente avec la gestion des t\u00e2ches et vous permet de cr\u00e9er du contenu et d&#8217;attribuer des articles \u00e0 vos utilisateurs. Les fonctionnalit\u00e9s de gestion des t\u00e2ches vous permettent de planifier vos articles, ainsi que de classer les statuts pour eux afin que vous puissiez canaliser ce qui doit \u00eatre termin\u00e9.<\/p>\n<p>Les avantages d&#8217;avoir une base de connaissances int\u00e9gr\u00e9e \u00e0 la gestion des t\u00e2ches comprennent:<\/p>\n<ul>\n<li>Am\u00e9liore la productivit\u00e9 car les utilisateurs passent moins de temps \u00e0 demander de l&#8217;aide aux agents<\/li>\n<li>Permet un processus d&#8217;int\u00e9gration fluide pour les nouveaux utilisateurs, car ces articles peuvent inclure des modules de formation<\/li>\n<li>Fournit un contenu \u00e0 jour car des t\u00e2ches sont toujours assign\u00e9es aux utilisateurs pour r\u00e9diger de nouveaux articles<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-770caad elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"770caad\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-09c92c3\" data-id=\"09c92c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4cf4b64 elementor-widget elementor-widget-heading\" data-id=\"4cf4b64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Logiciel de base de connaissances Help Desk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec4ef35 elementor-widget elementor-widget-text-editor\" data-id=\"ec4ef35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le fait d&#8217;avoir une base de connaissances int\u00e9gr\u00e9e permet \u00e0 votre \u00e9quipe d&#8217;assistance de travailler plus efficacement. Des articles sont publi\u00e9s dans la base de connaissances afin de r\u00e9pondre aux questions fr\u00e9quemment pos\u00e9es. Cette plate-forme permet non seulement aux clients de d\u00e9couvrir des r\u00e9ponses \u00e0 leur rythme, mais permet \u00e9galement aux agents de votre service d&#8217;assistance de rediriger les clients vers des articles pr\u00e9-r\u00e9dig\u00e9s pour r\u00e9pondre \u00e0 leurs demandes. L&#8217;\u00e9quipe du support technique peut ensuite \u00e9valuer quelle est une question sans r\u00e9ponse, puis \u00e9mettre un ticket pour cr\u00e9er un article pour r\u00e9pondre \u00e0 cette question.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-613bb7d\" data-id=\"613bb7d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56ebb46 elementor-widget elementor-widget-image\" data-id=\"56ebb46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"553\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM.png\" class=\"attachment-large size-large wp-image-57814\" alt=\"Logiciel de base de connaissances du centre d&#039;assistance\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM.png 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-300x166.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-768x425.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-542x300.png 542w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-255x141.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-145x80.png 145w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-72x40.png 72w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-480x265.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-500x277.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-750x415.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-360x199.png 360w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c7a8273 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c7a8273\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3335527\" data-id=\"3335527\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb1adc7 elementor-widget elementor-widget-image\" data-id=\"fb1adc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"679\" height=\"640\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase.png\" class=\"attachment-large size-large wp-image-57816\" alt=\"Support de ticket et plateforme de base de connaissances\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase.png 679w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-300x283.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-318x300.png 318w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-255x240.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-85x80.png 85w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-42x40.png 42w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-480x452.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-500x471.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-360x339.png 360w\" sizes=\"(max-width: 679px) 100vw, 679px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c56a4fe\" data-id=\"c56a4fe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fea665f elementor-widget elementor-widget-heading\" data-id=\"fea665f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Plateforme d'assistance pour les tickets d'assistance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6de879 elementor-widget elementor-widget-text-editor\" data-id=\"f6de879\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le syst\u00e8me d&#8217;assistance par tickets de OneDesk permet aux utilisateurs d&#8217;\u00e9mettre des tickets pour les questions sans r\u00e9ponse d&#8217;un client. Cependant, avec une plate-forme de base de connaissances int\u00e9gr\u00e9e, il rationalise d\u00e9sormais ce processus pour augmenter la productivit\u00e9 de vos utilisateurs, car ils peuvent simplement r\u00e9pondre \u00e0 la demande d&#8217;un client avec un lien vers l&#8217;article de votre base de connaissances. La fonction de support par ticket permet \u00e9galement \u00e0 un utilisateur de convertir un ticket de support en article une fois qu&#8217;il a \u00e9t\u00e9 correctement \u00e9valu\u00e9 afin qu&#8217;il puisse \u00eatre distribu\u00e9 \u00e0 toute personne ayant des questions similaires. Vous pouvez lier une vid\u00e9o sur ces billets ou joindre des images pour vous aider \u00e0 r\u00e9pondre \u00e0 ces demandes.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ddfe2f9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ddfe2f9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7851ae9\" data-id=\"7851ae9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8b74f45 elementor-widget elementor-widget-heading\" data-id=\"8b74f45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Un logiciel d'assistance avec une application de base de connaissances<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d72bfa4 elementor-widget elementor-widget-text-editor\" data-id=\"d72bfa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le logiciel d&#8217;assistance facilite le processus de communication entre les agents et les clients. Avec une base de connaissances int\u00e9gr\u00e9e, ce processus devient encore plus facile car vous pouvez rediriger les clients pour trouver des r\u00e9ponses plus rapidement. Vous pouvez utiliser le service d&#8217;assistance pour<a href=\"https:\/\/onedesk.com\/fr\/videos\/le-messager-de-chat-en-direct-onedesk\/\"> discuter<\/a> avec les clients pour trouver des articles de presse que vous pourriez potentiellement ajouter \u00e0 cette plate-forme. Vous pouvez facilement rechercher un article dans la base de connaissances pour voir s&#8217;il a \u00e9t\u00e9 r\u00e9dig\u00e9 et mettre constamment \u00e0 jour l&#8217;article avec les nouvelles demandes des clients.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-565fe21\" data-id=\"565fe21\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47450a8 elementor-widget elementor-widget-image\" data-id=\"47450a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"822\" height=\"492\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12.png\" class=\"attachment-large size-large wp-image-57818\" alt=\"Pourquoi avez-vous besoin d&#039;un logiciel d&#039;assistance avec base de connaissances\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12.png 822w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-300x180.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-768x460.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-501x300.png 501w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-255x153.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-134x80.png 134w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-67x40.png 67w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-480x287.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-500x299.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-750x449.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-360x215.png 360w\" sizes=\"(max-width: 822px) 100vw, 822px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-791fab5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"791fab5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6bd57fec\" data-id=\"6bd57fec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2024655 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"2024655\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35261ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35261ec\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-345df62\" data-id=\"345df62\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5351c3b elementor-widget elementor-widget-heading\" data-id=\"5351c3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">En savoir plus sur l'application OneDesk KB<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bce38a6 elementor-widget elementor-widget-text-editor\" data-id=\"bce38a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/onedesk.com\/fr\/comment-utiliser-la-base-de-connaissances-onedesk\/\">Comment utiliser la base de connaissances<\/a><br \/><a href=\"https:\/\/onedesk.com\/videos\/the-knowledgebase-app\/\">Vid\u00e9o: l&#8217;application de la base de connaissances<\/a><br \/><a href=\"https:\/\/onedesk.com\/fr\/comment-activer-et-utiliser-la-base-de-connaissances-onedesk\/\">Comment activer et utiliser la base de connaissances<\/a><br \/><a href=\"https:\/\/onedesk.com\/fr\/comment-un-courtier-immobilier-utilise-onedesk-pour-capturer-des-demandes-de-conception\/\">Comment un courtier immobilier capture les tickets de demande de conception<\/a><br \/>Comment int\u00e9grer la base de connaissances sur votre site Web \u00e0 l&#8217;aide d&#8217;un iFrame \/ a Changer l&#8217;apparence de vos applications client<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Logiciel de base de connaissances Inscription gratuite! Logiciel de base de connaissances Le logiciel de base de connaissances de OneDesk permet aux utilisateurs d&#8217;utiliser une application d&#8217;auto-assistance pour trouver des r\u00e9ponses \u00e0 leurs questions fr\u00e9quemment pos\u00e9es. Une base de connaissances contient de nombreux articles pour aider \u00e0 r\u00e9soudre les probl\u00e8mes techniques qu&#8217;un utilisateur pourrait rencontrer [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":57679,"parent":60422,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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